Cumberland Farms Customer Service Issues

I bought three reloadable debit cards on 12/27/[redacted] from Cumberland Farms in Wareham, Ma. The purchase included one PayPal Mastercard ($20.00 loaded) and two NetSpend Visa cards ($50.00 loaded each) for a total of $[redacted]. These were intended as late Christmas gifts. Unfortunately, on 12/28/[redacted], I discovered that the cards were never activated. I returned to the store where I bought them and spoke with the manager. The manager confirmed that the activation issue was due to Cumberland Farms' error. Despite multiple attempts to resolve the matter, the manager explained that their corporate office has yet to respond. I have stayed patient, but it has been over a month now, and the delay in resolving this issue is truly frustrating given that Cumberland Farms acknowledges fault on their end.

I trekked 4 miles to reach the sole 24-hour store in Lake Luzerne, NY, only to discover it inexplicably closed. Despite staying open during snowstorms, there was no explanation for this closure on Valentine's Day. This resulted in an 8-mile wasted journey, leaving me quite frustrated. This is not an isolated incident; it occurs more frequently than usual. I believe the staff at Cumberland Farms Lake Luzerne, NY, are extremely lazy. Dealing with a company that cannot operate during supposedly busy holidays like Valentine's Day is vexing. Apologies, but I am fed up with this and bid them farewell.

Hello, I wanted to share a concerning experience I had on April 19th during a trip to Cumberland Farms. While at the store to buy gas, an employee confronted me about my scarf in a loud and aggressive manner. Despite my difficulties hearing, he insisted I adjust my scarf. Feeling uncomfortable, I decided to leave. I visited the post office the day before without any issues about my scarf. I am considering if this employee should retire early due to his behavior. I felt intimidated and worried he might harm me. It was surprising how a simple incident with a scarf led to such aggression. This behavior is not acceptable, neither at the post office nor in any private business. I believe customers should be treated with respect.

Hello, I am Eugene Terry (Gene). I visited your Cumberland Farms store at 80 County St. Attleboro, MA [redacted] on Christmas morning around 9:45 AM. I purchased 2 iced coffees at the regular price of $2.12 each. I was under the impression that on holidays, especially Christmas, coffee would be complimentary. However, my son Bruce mentioned later in the day while we were at my sister's place that he visited a different Cumberland Farms location in Attleboro where the coffee was complimentary. I am curious to know why it wasn't free at the store I visited. Please contact me at 4 Hodges St. Attleboro, Massachusetts [redacted], email [redacted] Thank you.

Hello, I frequently encounter various issues when visiting this Cumberland Farms in Stafford, CT. 1) Regular coffee is often unavailable, despite multiple employees present with several coffee brewers designated for regular coffee. 2) The store typically utilizes only one register, causing long lines while extra employees engage in conversations with customers who have finished their transactions. 3) The food ordering screen is positioned toward the ovens, giving the appearance that it's closed. When brought to their attention, employees offer to take orders; however, customers have already waited in line for 10 minutes and prefer not to repeat the process.

I had an issue at the store recently with the amount due back to me. I was owed $4.18, but only received four dollars. When I asked why I didn't get the change, the cashier told me they had no change. I felt uneasy about this as he made the decision not to give me the correct change after taking my payment. It's not just about the small amount but the principle. He should have informed me before the transaction if they couldn't provide the change. I'm also concerned about the tax calculation being altered. I usually leave small change for others, but this incident seems off. I'm curious to see how the register balances at the end of the shift – the missing 18 cents should show up as an overage. This experience makes me question the store's practices and customer service.

Hello, today on November 20th around 1:00 - 1:20 pm at the Cumberland on Lenard in Port St Lucie, Florida, my 17-year-old daughter went to the store to get gas. The worker, a male in his twenties, was rude when the wind flung the door out of her hands. He snapped at her and used inappropriate language. Another customer kindly helped shut the door. When she went to pump gas, he followed her outside and watched her, which was uncomfortable and unsafe. His behavior was unacceptable, and it needs to be addressed immediately. Thank you. -Carolyn

This morning, around 6:30 AM at your Franklin street Cumberland Farms location, I encountered an employee who was not wearing a face mask. I politely asked him about maintaining a 6-foot distance, to which his response was dismissive. He was distracted from his duties by scratching lottery tickets near the ATM. This behavior was concerning as I expect employees to focus on work, not personal activities, especially without adhering to COVID safety measures. I believe this incident should be reviewed with the help of your security cameras. It's disappointing to see such poor customer service with a lack of regard for safety protocols. I am considering reporting this to the state health office due to this being a recurring issue with this particular employee. Thank you for addressing this matter promptly.

As a long-time customer, I must address a recent issue with SmartPay regarding a tank of gas inadvertently sent to a collection agency by my bank. Despite providing proof of the miscommunication and available funds, the collection agency has imposed an additional $25 penalty. If this charge stands, I will no longer patronize Cumberland Farms. Enclosed is a copy of the letter from my bank explaining the situation. Your attention to this matter is appreciated. Sincerely, Ralph Kinstler

Around 12-13 years ago, I worked at your company for four years. After recently being rehired and going through the onboarding process, I was unable to start working due to issues with my clocking in number. Despite promises to resolve the matter and start work, I was ultimately informed that I was not rehireable, leaving me without a job or payment for the training I completed. This experience has been frustrating, unprofessional, and a waste of my time. I hope this issue can be addressed as soon as possible. Thank you for your attention to this matter. - Jennilynn R.

I am Peter L. and I am extremely disappointed with the service provided by Stephanie at the Monument Beach Store. Initially scheduled for an interview, she postponed via text and assured me of a follow-up call the next week, which never happened. I had to reach out to her only to be informed that the positions had been filled. Feeling frustrated, I tried contacting the main office but received no reply. The handling of this situation has left me very displeased. -Peter L.

Yesterday evening, I visited the Weymouth Ma location on Main St. to buy $10 lottery tickets. Specifically, I bought the $4,[redacted],[redacted] spectacular ones. After purchasing 5 losing tickets, I bought 3 more which were also losers. Thinking it was odd, I decided to buy 2 more, making it 10 straight losing tickets. I was the only customer buying lottery tickets, and there was a female cashier handling transactions. I expressed my disbelief that I hadn't won anything yet and decided to get more money from my car to buy 5 more tickets. While I was away, I noticed an employee stocking items walk over to the tickets I was about to purchase, ripped down three of them, and started scratching them. Even though I couldn't see clearly, he folded the winning tickets and pocketed them. When I confronted him, he acted dismissively, which made me feel disrespected and cheated as a loyal customer of Cumberland Farms. Spending $[redacted] on losing tickets, I felt deceived, especially considering the odds of winning.

I encountered an issue with a newer employee at the Buzzards Bay Massachusetts store. While waiting in line for several minutes, a woman saw me waiting but continued loading the food carousel. After about 2 to 3 minutes, I inquired if the coffee was complimentary. In response, she went off on a tangent, using inappropriate language and telling me to leave with the coffee. I am a regular customer, and all of the other employees have always been courteous to me. This interaction was completely unprofessional. The employee even mentioned that she wasn't the only one working in the store. I prefer not to involve myself in your staffing matters, but I do expect to be treated respectfully as a customer.

I was at [redacted] Broad Street in Central Falls, Rhode Island, [redacted] and encountered an issue with a car parked in a no parking zone designated for handicap individuals. Michelle, the manager, was unhelpful and rude by telling me to wait, even though it was blocking access. Another customer agreed with me. I use an electric scooter due to difficulty walking long distances, yet Michelle was dismissive. I took a photo of the car's license plate. Michelle's attitude and lack of empathy was disappointing, especially since this is not the first time she has treated me this way. Sincerely, Lauri Macrone

My SMART PAY card is not being accepted at the gas pump at Cumberland Farms station on Apollo Blvd and Sarno Rd. in Melbourne, FL. The card works fine inside the store. I've been using this card since the store opened, and I don't understand why it's not working outside now. I don't own a smartphone and, at 90 years old, I find it inconvenient to have to go inside the store every time I need gas and preauthorize an amount. I can't predict the exact cost to fill my tank, and it's frustrating to have to make multiple trips inside to add more money. It feels like a tactic to make customers enter the store and make additional purchases. This change is making me unhappy with the service.

I am concerned about the lack of attention from the manager at the store I frequent. Despite being a daily customer, she doesn't check product availability when items are out, and there have been instances of her speaking negatively about regular customers during her breaks. The frequent depletion of products shortly after delivery and the dismissal of caring local employees further exacerbate the situation.

Dear Community Members, I am reaching out to address an unfortunate situation that occurred at the Cumberland Farms located at [redacted] South Main Street in Torrington, CT. I experienced what I believe to be unjust treatment from my supervisor, Sara. Despite dedicating myself diligently to my responsibilities at work, I was faced with false accusations that were never communicated to me directly. I was paid in cash for my last check, which I find suspicious, as it may prevent me from receiving entitled benefits. I would appreciate assistance in obtaining my paystubs, 401k details, and in nominating a deserving colleague, Whitney, for an award. I hope for a prompt and positive resolution to this matter within the company. Thank you for your attention and support. Sincerely, Kacie Riley.

I would like to share my concerns regarding the Cumberland Farms on Bridge Street in Gardiner, Maine, [redacted]. The store frequently runs out of popular drinks, such as the cotton candy slushy which has been unavailable for approximately 5 months. There are constantly out-of-order signs and excuses made by the staff. When expressing my frustration to the employees, I was informed that they are unable to do anything as headquarters does not address the issue. This has led to a lot of dissatisfaction with the service, especially when comparing it to the Winthrop, Maine location where my favorite drinks are always in stock. Despite reaching out to the helpline and leaving a message three months ago, the situation remains unresolved. It is disappointing to spend significant money each week on a product that is consistently unavailable. I believe improvements are necessary to ensure better customer service and product availability at this particular Cumberland Farms location.