Cumberland Farms Customer Service Issues

I frequent the Cumberland Farms in Ravena, NY every morning at 9am. Despite it being a busy time, they usually have coffee available and the staff is friendly. However, in the last couple of weeks, the situation has deteriorated significantly. Today, I observed an employee named Barb handling a rush hour alone with 4 people in line and around 10 waiting for coffee, which unfortunately ran out. Understandably, she could only manage one task at a time. Upon returning at 2pm, I noticed trash bags on the floor and unswept/mopped areas. Barb was still managing the register, while the other woman, perhaps the acting manager, seemed unhappy and unhelpful when I inquired about fresh coffee. It would be beneficial for the new employee to receive training on improving customer service skills.

I have been experiencing issues with using my green Cumberland Gas card at store #[redacted] in Indian River county for several days. The pumps were unable to read the card, and despite attempts to fix the readers, the problem persisted. The clerks mentioned that the readers were faulty and attempts to repair them were unsuccessful. This has been inconvenient as the green card is efficient in saving money and time. Having to go inside to complete transactions, even for the discounts, has become bothersome. It would be greatly appreciated if the card readers could be fixed promptly, or if the issue cannot be resolved, customers should be informed accordingly.

While waiting in line at the East Brookfield store, I had a disappointing experience with the clerk, Kristen. Despite being next in line, she ignored me and called the customer behind me forward. When it was finally my turn, Inga only had one lottery ticket to cash out, which made me feel like I had done something wrong. Kristen's lack of communication added to my embarrassment. I have been a loyal customer at this Cumberland store for a while, but Kristen's behavior made me feel unwelcome and bothersome every time I visited. Her rudeness was unexpected and has left me feeling disheartened by the poor customer service I received on this occasion.

I am a regular customer at the South Mast Rd Goffstown NH location. I am frustrated with your company's credit card terminals there and at other locations. I often struggle to get the magnetic stripe on my card to be read by the machine, making me try multiple cards before one works. The terminals do not have chip readers, which is the industry standard that is safer for customers and merchants. It is inconvenient to have to deal with outdated terminals that cause delays and require manual entry of card numbers when the stripe isn't read. It would be more efficient for a large corporation like yours to upgrade to chip readers for smoother transactions.

I had a troubling experience at Cumberland Farms in Weymouth MA yesterday. I felt humiliated by the way a staff member treated me when I tried to get gas. Another customer approached me aggressively and scolded me for not realizing it was full service only. Despite my attempts to apologize and explain, he was dismissive and refused to help me, embarrassing me in front of other customers. I am considering taking action against this individual for his disrespectful behavior.

Hello, my name is Daniel Silva. Yesterday, on 12/21/18, I visited Cumberland Farms in North Carver, MA. I stopped to pick up a 20 oz. Mountain Dew and noticed a sign on the door stating that with the purchase of any 20 oz. Pepsi product, you would get a free farmhouse candy bar. I selected the 20 oz. Dew, grabbed a candy bar, and waited in line. At the register, the cashier charged me over $3 for the items, claiming the Mountain Dew did not qualify for the promotion. I had to return the candy bar, join the long line again, and express my frustration to the cashier about the misleading advertisement. This experience definitely left me displeased as a customer. I suggest updating the promotion details for clarity. Thank you for your attention to this matter. Dan

I visited your Stoughton store yesterday and had a negative experience with the store manager. His name tag identified him as the store manager. I inquired about your age checking policy, but he responded rudely by speaking loudly and acting stiff. Unfortunately, this is not the first time I've encountered such treatment at this store. A few days prior, a worker assisted me in getting beef empanadas. I missed seeing her retrieve them, so when she returned, I asked if she found them to which she replied, "They are now sitting here on the counter, aren't they?" Another employee, a tall man whom I had not seen before, noticed the situation and apologized for her behavior. He handled my purchase and apologized once again for the disrespectful way I was spoken to.

I visited your Stoughton store yesterday and encountered mistreatment from the store manager, whose name tag indicated he was the manager. When I inquired about your age verification process, he responded rudely and spoke loudly and harshly. This is not the first time I have experienced such behavior at this store. On a previous occasion, I asked a worker for beef empanadas, and when she brought them out, I missed that she had found them. When I inquired, she replied sarcastically, and another worker, whom I had not seen before, apologized for her conduct. A tall employee then assisted me with my purchase and apologized again for her attitude. I understand that the customer is not always right, but simple queries or requests should not result in being yelled at.

During my visit to your Stoughton store yesterday, I had an unpleasant encounter with the store manager, whose name tag indicated his position. I sought clarification about your age verification policy, but rather than addressing my inquiry, he responded aggressively and spoke harshly. This is not the first instance of poor treatment I have experienced at this location. Previously, I requested beef empanadas from a worker who retrieved them without informing me, and when I asked about it later, her response was dismissive. Another staff member, whom I had not encountered before, noticed the situation and apologized for her colleague's behavior. I appreciate that customers may not always be correct, but in situations where a simple request or question is made, a respectful response is warranted. It seems that some employees at this store may benefit from additional training to enhance their patience and customer service skills.

Yesterday, I visited your Stoughton store and unfortunately had a negative encounter with the store manager. This wasn't the first time I experienced poor customer service at this location. When I inquired about your age verification process, the manager seemed upset and responded in a loud and unprofessional manner. Another incident involved a worker's rude response when I asked about beef empanadas. However, a different employee, possibly a new team member, stepped in to apologize for her colleague's behavior. Despite these instances, I believe constructive employee training in customer service is crucial to ensure customers are treated respectfully, even when facing minor inquiries or requests. I managed to remain composed, completed my purchase, and decided to leave after the encounters.

I recently signed up for SmartPay and wanted to purchase 2 packs of Marlboro cigarettes. The store had a sign advertising up to a $3.00 discount on 2 packs of Marlboro, but I did not receive the promotional price. The clerk told me I needed a coupon from the SmartPay app, but we couldn't find any for cigarettes. The clerk also mentioned they were unsure how to process the transaction. I'm wondering if the promotional sign is legitimate or just a way to encourage people to use the SmartPay app. I would like a refund for the price difference between the regular and promotional prices.

I am troubled by the practice at the store where leftover pastries are used as bear bait instead of being donated to those in need. It seems illogical to me that these items are not given to shelters, homeless individuals, or consumed by employees, yet they are deemed appropriate for trapping and killing bears. Even though it may be legal in Maine to bait bears, this method has been criticized for its cruelty. The fact that there is no documented policy from corporate only adds to my discomfort with the situation. I hope that my concerns are taken into account and that a more compassionate solution can be reached regarding the disposal of these pastries. Thank you for your attention to this matter. Regards, V. Ouellet

I encountered difficulties with my coworkers and management at my workplace in Cape Canaveral, FL. A co-worker named Amber, who was in charge of training me, repeatedly interrupted and hindered my progress without valid reasons. Alongside her colleague Melissa, they seemed to be intentionally trying to force me to quit, possibly due to my age of 63. Despite my history of long-term employment and dedication to customer service, I was unfairly dismissed without a proper explanation from my Manager, Mr. James. He accused me of not treating my coworkers well, despite my physical struggles from overwork. Customers even noticed the mistreatment. When I tried to address the situation with Mr. James, he accused me of disrespect. I want to raise awareness of this unfair treatment so others do not face similar challenges after only three days of employment. Additionally, I am concerned about the delay in receiving my paycheck.

I have contacted [redacted] times, sending 4 emails and a letter to the store manager at the Buzzards Bay store. An unauthorized $[redacted] charge appeared on my account from your store. My attempt to resolve this over the phone was met with rudeness, swearing, and being hung up on. As a teacher, I did not expect this treatment. This issue needs immediate resolution as I have already spent hours trying to rectify it. With upcoming cardiac surgery on Tuesday, I kindly request this matter be resolved by July 1st. The unauthorized charge happened around 1-2 pm on Friday, and the employees who were disrespectful were working at 7:30 pm. Despite asking for their names, they both hung up on me. I am shocked and confused by the hostility shown towards me when I am the victim of theft. I would appreciate the charge being returned to my account promptly, as I prefer to resolve this without legal action. Thank you.

On Saturday, September 7, [redacted], I visited a Cumberland Farms to redeem my two free drink coupons through the mobile app with my Smart Pay account. Unfortunately, the cashier mistakenly charged my closed account instead of applying the coupons. I tried to update my account information online, but encountered difficulties. Recently, on September 11, I received an email from a collections agency demanding $5.13 plus a $35 processing fee. I am eager to resolve this issue promptly to avoid any negative impact on my credit score over a small amount. Please contact me at [redacted] to discuss and find a resolution. I appreciate your attention to this matter. Sincerely, Nicholas Gerstenkorn

Last Sunday, my husband and I visited the Cumberland Farms in Westminster, MA and had three rewards coupons for a coconut water, a sparkling water, and a Mountain Dew Jolt. During checkout, the service representative initially charged us for the full amount of our purchase but then corrected it by crediting us for the items. Unfortunately, the coupon for the sparkling water disappeared. Despite contacting Zip Line, I was advised to reach out to Cumberland Farms directly. I have made four unsuccessful attempts to speak with a representative as my calls went unanswered. Leaving multiple messages has also not resulted in a return call. It's now Thursday, and I've called daily in search of a solution. Though it may seem minor, we value our rewards. I hope to receive a timely response regarding this matter.

I used exact change to buy hot coffee at Cumberlands on Parker Street in Springfield, Massachusetts. Despite not waiting in line, the clerk scolded me. This location lacks customer service compared to the one on West Street and Katy in Ludlow. The staff there greets me warmly and remembers me, creating a welcoming atmosphere. However, at the Parker Street store, they treated me disrespectfully for not waiting in line even though I had the right amount of money. I was not rude or disrespectful. This is not an isolated incident; their behavior is consistently poor. If this issue is not addressed, I will share my negative experience on social media and praise the other Cumberlands locations. The poor treatment by the Parker Street store's staff needs to change.

Hello, my name is Gloryanny Andino. I recently started working at Cumberland Farms in Winchendon, Massachusetts, Store #[redacted]. Initially, everything was going well during my morning shifts, and I even increased my hours. However, shortly after starting night shifts, I was informed that I was being taken off the schedule pending a cash loss investigation. Despite not having my own register and limited time on the cash, I was accused of potential theft. I felt unfairly targeted, especially when compared to other employees' experiences. Despite attempts to clarify the situation, I was ultimately let go without a clear explanation. I felt discriminated against, especially as the only person of color at the store. I genuinely enjoyed working there and am deeply disappointed by how things turned out. I hope to find resolution and possibly regain my job. Thank you for listening.

I am deeply disappointed by the treatment my 23-year-old son received at your Division St. store in Pawtucket, RI by an employee named Dennis. During his visit two months ago, my son attempted to get pain relievers located on the left side of the register, a few feet away. Despite his innocent intentions, Dennis aggressively reprimanded him, accusing him of theft and threatening to call the police. Despite attempted explanations, my son was unjustly treated as a thief. Today, when my son returned to the store for cigarettes, Dennis promptly ejected him, accusing him of drug use. It is ironic considering Dennis' alleged interactions with customers. As loyal customers spending around $[redacted] monthly, we are considering taking our business elsewhere due to Dennis' behavior. Please address this issue. Thank you, Lucy C.

At the store on Route 6 in North Dartmouth, MA [redacted], I noticed that all four stools at the lunch counter have broken and have been removed. Now there are none, and many customers who usually enjoy a coffee or quick lunch sitting down have had to stand or leave to eat in their cars. When I inquired, I was informed that the stools will not be replaced. This decision puzzled me as Cumbie's is a beloved spot in town where friends often gather for coffee and conversations. Bringing back the stools, despite the small inconvenience they may have caused, would be a thoughtful gesture appreciated by many patrons. I hope you will consider this request as it would surely bring joy to numerous customers. Thank you for your attention to this matter and Happy Holidays!