How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Crocs phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Must choose an option 1-3.
Here is how our research team describes the way the Crocs phone system greets you: Place an order or ask a product question, press 1. Order status, press 2. Returns or refunds, press 3.
Below are some clips we've found from Crocs's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Crocs customer service.
For English, please press one or stay on the line.
To provide you with the best experience possible, please listen to the following menu options and make a selection.
If you are calling to place an order, or have a product question, please press one."
Excerpt from a call with Crocs
Thursday, February 8, 2024 2:40 PM
What are the hours and when should I call?
Crocs operates the call center for this 866-306-3179 phone number Mon-Fri 7am-10pm, Sat-Sun 8am-4:30pm MT.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 175 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Crocs phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Crocs staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Crocs is Friday.The most busy day to call is Monday.Again, this is based on a sample of 175 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Tuesday.
The best time to call
In summation, the best day to call Crocs is Friday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Crocs staffs the call center well on Friday.
Why call this Crocs number?
Below is a sample of recent calls to Crocs, and their purpose. Are any of these similar to the reason you are trying to call?
Product inquiry for fuzzy pink Crocs: "Hi. I had a product my daughter really wants - a pair of light pink Crocs with fuzzy lining, wondering if I could place a back order."
- From a call lasting 9m 43s , Mar 20, 2024 1:31 PM
Unresponsive customer service: "I've been trying to call Crocs India customer service for over forty days, but they're not picking up or responding to my emails."
- From a call lasting 3m 44s , Mar 5, 2024 9:21 AM
Seeking Indian department: "Can you please connect me to the Crocs department of India?"
- From a call lasting 8m 2s , Mar 5, 2024 9:12 AM
Seeking customer care number: "Can you please give me the Indian customer care number?"
- From a call lasting 10m 13s , Mar 5, 2024 9:01 AM
Issue with online order return: "I placed an order online but it was a mismatch and I've been waiting for someone to pick up the product for over a month now."
- From a call lasting 2m 36s , Mar 5, 2024 8:49 AM
Status of refund inquiry: "I have returned my order fifteen days ago, and the amount has not been credited back yet. Can you tell me the status of my refund?"
- From a call lasting 5m 17s , Feb 21, 2024 6:58 AM
Check order status: "I want to know what's the status of my order."
- From a call lasting 2m 36s , Feb 8, 2024 2:40 PM
More Ways to Contact Crocs Customer Service
There are of course other ways to contact Crocs customer service besides the phone. Below we list the best ones, by medium.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Crocs provides this option.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Crocs will reply our your email.
As a last, sometimes only, resort- Crocs customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Crocs's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Crocs agent. This phone number is Crocs's best phone number because 1,050 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-306-3179 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Crocs first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web or chat. In total, Crocs has 1 phone number. It's not always clear what is the best way to talk to Crocs representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Crocs. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Crocs. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.