The best of the 3 ways to get in touch with by GetHuman Phone Number
800-262-3787 · Customer Service
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Recent reasons customers contacted

I have just created an account with*activate and it won't let me in..
I need help*Ive open up more than one account*Cant find my sons account any longer
why is ancestry adding bogus info
I activated an ancestry kit for my friend via the ancestry app. We can’t remember the e...
Hi..I mailed my test kit ** days ago so Im concerned why you haven't received it yet? A...
My granddaughter set up account using my email but her name. I purchased a DNA kit and...
I am no longer a member of Ancestry.*However i have been a member since ****.*I am a gu...
I canceled a free trial but I was still charged as if I had not canceled it.
Is it possible to purchase a software manual for Ancestry? I have had an Ancestry accou...
I have an ancestry account and requested a cancellation weeks ago I received the confir...
I have an account., but I would like to find out how long the trial account is so my co...
My possible brother DNA test results has an Est. date of January *th. The results aren...
I still cannot scroll through all my family trees to choose the tree where I want to sa...
Has ancestry discontinued obituary documents from being accessed?
I used the email i always do,it's not letting me in
More customer issuesHelp me with my issue contact information - compared

Above are our top recommendations for how to contact, including their top phone number and live chat options. Below you can compare and contrast the 3 ways to contact by looking at which ones are the fastest and which ones other customers recommend the most for solving customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact across the following mediums: Phone, Email, Web.
Phone number / contact
Customer Service
3 mins
Customer Service
< 80 hrs
Online Help
Customer Service
< 90 hrs

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Contacting at a Glance

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