Ancestry.com Customer Service

Contact Ancestry.com & solve common issues

Use Ancestry.com's Phone Number

Ancestry.com's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.

Help specific to your issue

Start typing out your issue or question. We can answer questions or elaborate on existing answers in real time with our database of customer service information about Ancestry.com. Below you will also find the phone and non-phone-based contact information we've gathered.

Ancestry.com: top questions and answers

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for Ancestry.com.
There's more!
Click below to show 2 more questions, answers, and complete guides to common Ancestry.com customer support problems.

Contacting Ancestry.com customer support

Below you can compare and contrast the 3 ways to contact Ancestry.com by looking at which ones are the fastest and which ones other customers recommend the most for solving Ancestry.com customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact Ancestry.com across the following channels: Phone, Email, Web.

Phone number / contactWaitVotes
800-262-3787
Customer Service
3 mins1474
support@ancestry.com
Customer Service
< 91 hrs714
Online Help at support.ancestry.com
Customer Service
< 84 hrs1043

Recent reasons customers contacted Ancestry.com:

Hi, i had forgotten to cancel my subscription to ancestry and it was taken out and i di...
Want to change my billing method to access Ancestry through AARP
Through ancestry **% native American how do I find it from what tribe my father's grand...
Cancel my *-week subscription
money deductions continue to come out of my account when months ago I had cacncwllws*Th...
I have had money deductions from*Ancestry continue to come out of my account even thou...
I need to put my mother's account into my name along with billing, she is in a assistan...
I need to cancel my ancestry.com before my three child runs out and I’m having issues
Refund for membership I didn’t like it
i would like to talk to someone to ask what happened to my kit that i sent in, i sent i...
On dna story when press for more nothing comes up blank page
I canceled my subscription and you all took $** out of my banking account. Anyway and I...
I never got my results for the d n a, and i've also been trying to unsubscribe to you g...
I never got my results for the DNA, and I've also been trying to unsubscribe to you guy...
When using the gallery section of someone else's profile page, clicking on a photo to e...

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Does GetHuman work with Ancestry.com?

GetHuman does not work with Ancestry.com's customer support operations, directly or in any other way. GetHuman has no partnership or relation to Ancestry.com at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Ancestry.com's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting Ancestry.com at a Glance

Ancestry.com has no chat option
Ancestry.com has 1 customer email
Ancestry.com has 1 help forum
Ancestry.com has no twitter handle
Ancestry.com has no facebook page
Contact information overview

Answered on this page:

How Do I Cancel My Ancestry.com Account?
Solutions to common issues

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