Contact Ancestry.com

The best of the 3 ways to get in touch with Ancestry.com by GetHuman

Ancestry.com Phone Number
800-262-3787 · Customer Service
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Ancestry.com Live Chat
Unfortunately, Ancestry.com does not offer live chat as a channel for customer service at this time.
Also, we partner with a US-based firm with experts on staff that you can chat with to troubleshoot your issue for a small fee. Click to chat with a paid expert.

Recent reasons customers contacted Ancestry.com:

H, I have used Ancestry on & off for ** years, no problems. However, I do have problem...
I can't login to my account. I want to talk to a live person. Please.
If your lying on my heritage and dna Cleveland Carol Trahan lol aka trace back to them...
I have been charged monthly for a membership to your site, but now that I want to cance...
ON JAN ** **** MS. JULIAN SHE IS THE CUSTOMER SOLUTIONS ASSOCITE AT ANCESTY SHE EMAIL S...
Want to add on health screen, cant find it in site.
I was promised a refund and I do not have it. The reference number for the call on whi...
My mother had a child (a boy) before she married my dad. A *** brother. I’ve been looki...
Had a school project two months back within the two week free trial. Haven’t been on si...
Just a few questions before purchasing
I have tried to sign in to my tree for the last * days, It says due to technical diffic...
My dad has had a stroke. He is in assisted living. He did not make a purchase of...
Ancestory took ** dollars from my checking account that I have no idea what it was for...
I cant get into my account ive talked to two people from ancestry so far. The problem...
I want to cancel my subscription
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Ancestry.com contact information - compared

Above are our top recommendations for how to contact Ancestry.com, including their top phone number and live chat options. Below you can compare and contrast the 3 ways to contact Ancestry.com by looking at which ones are the fastest and which ones other customers recommend the most for solving Ancestry.com customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact Ancestry.com across the following mediums: Phone, Email, Web.

Phone number / contactWaitVotes
800-262-3787
Customer Service
3 mins1469
support@ancestry.com
Customer Service
< 79 hrs709
Online Help
Customer Service
< 89 hrs1038

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