Contact Ancestry.com

The best of the 3 ways to get in touch with Ancestry.com by GetHuman

Ancestry.com Phone Number
800-262-3787 · Customer Service
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Ancestry.com Live Chat
Unfortunately, Ancestry.com does not offer live chat as a channel for customer service at this time.
Also, we partner with a US-based firm with experts on staff that you can chat with to troubleshoot your issue for a small fee. Click to chat with a paid expert.

Recent reasons customers contacted Ancestry.com:

I want to go back to more monthly payments *How do we do this and*I have a new credit c...
DNA samples not appearing in tree, properly activated prior to sending
My daughter, sent me a kit her name is jacki smalls,Smalls, sent me the kit,to**** brit...
I didn't mean to purchase a membership and when I realized I did I cancelled it immedia...
how can i get an ap to open My Broderbund family tree Maker in windows **
I just purchased a ancestry DNA kit. Do I need to use my maiden name or do I use my leg...
I would like a refund on my membership
Would like a refund on my membership
I tried ancestry.com for ** mins then canceled. I was charged today **.**
Issue about a payment taken out of our bank account. I did not want to continue anymore...
Robert Scott scroggs never received his reaults. Our address is **** s union ave. Tulsa...
Where is my order * kits ordered last month. Call me **********
I cancelled my ancestry membership in September. Yet, my husband received a charge on h...
Unable to load Photo upload page.
I ordered a DNA kit on December *th, ****, order ********** & I have not received it ye...
More customer issues

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Ancestry.com contact information - compared

Above are our top recommendations for how to contact Ancestry.com, including their top phone number and live chat options. Below you can compare and contrast the 3 ways to contact Ancestry.com by looking at which ones are the fastest and which ones other customers recommend the most for solving Ancestry.com customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact Ancestry.com across the following mediums: Phone, Email, Web.

Phone number / contactWaitVotes
800-262-3787
Customer Service
3 mins1474
support@ancestry.com
Customer Service
< 78 hrs714
Online Help
Customer Service
< 88 hrs1043

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