Contact Ancestry.com

The best of the 3 ways to get in touch with Ancestry.com by GetHuman

Ancestry.com Phone Number
800-262-3787 · Customer Service
GetHuman features available:
Free: skip the wait and have Ancestry.com call you instead
Current hold time
Remind me when call center opens
Fastest way to talk to a real Ancestry.com rep
Pro tips & talking points
Or just take advantage of GetHuman's tools for getting attention on your issue faster:
Help me with my issue
Ancestry.com Live Chat
Unfortunately, Ancestry.com does not offer live chat as a channel for customer service at this time.
However, we do partner with a US-based firm with experts on staff that you can chat with to troubleshoot your issue for a small fee. Click to chat with a paid expert.

Recent reasons customers contacted Ancestry.com:

I have just created an account with Ancestrydna.com*activate and it won't let me in..
I need help*Ive open up more than one account*Cant find my sons account any longer
why is ancestry adding bogus info
I activated an ancestry kit for my friend via the ancestry app. We can’t remember the e...
Hi..I mailed my test kit ** days ago so Im concerned why you haven't received it yet? A...
My granddaughter set up account using my email but her name. I purchased a DNA kit and...
I am no longer a member of Ancestry.*However i have been a member since ****.*I am a gu...
I canceled a free trial but I was still charged as if I had not canceled it.
Is it possible to purchase a software manual for Ancestry? I have had an Ancestry accou...
I have an ancestry account and requested a cancellation weeks ago I received the confir...
I have an account., but I would like to find out how long the trial account is so my co...
My possible brother DNA test results has an Est. date of January *th. The results aren...
I still cannot scroll through all my family trees to choose the tree where I want to sa...
Has ancestry discontinued obituary documents from being accessed?
I used the email i always do,it's not letting me in
More customer issuesHelp me with my issue

Ancestry.com contact information - compared

Above are our top recommendations for how to contact Ancestry.com, including their top phone number and live chat options. Below you can compare and contrast the 3 ways to contact Ancestry.com by looking at which ones are the fastest and which ones other customers recommend the most for solving Ancestry.com customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact Ancestry.com across the following mediums: Phone, Email, Web.
Phone number / contact
Wait
Votes
800-262-3787
Customer Service
3 mins
1477
support@ancestry.com
Customer Service
< 80 hrs
717
Online Help
Customer Service
< 90 hrs
1046

Does GetHuman work with Ancestry.com?

GetHuman does not work directly with Ancestry.com's customer support operations. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. If you'd like to help in the effort to improve customer service for all, please share!

Chat with an Expert Instead?

Live experts are on call and ready to chat via one of our US-based partners. Their help may cost $20-45 but might be a good answer if you aren't having luck with our free tools.
Chat with a Paid Expert

Contacting Ancestry.com at a Glance

Contacting Other Companies

Contact UberContact AppleContact ChaseContact DirecTVContact T-MobileContact Rentalcars.comContact VRBO
Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!