Contact Ancestry.com

The best of the 3 ways to get in touch with Ancestry.com by GetHuman

Ancestry.com Phone Number
800-262-3787 · Customer Service
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Ancestry.com Live Chat
Unfortunately, Ancestry.com does not offer live chat as a channel for customer service at this time.

Recent reasons customers contacted Ancestry.com:

more than * weeks has past and still no results. Name: S... · a day ago
I have more than * weeks for the results and cannot track it... · a day ago
Changed internet providers and need to change email address a... · a day ago
Second time they couldn't get DNA result, ordered kit again t... · a day ago
I already did this! When I tried to get into my ancestry acc... · a day ago
More customer issuesHelp me with my issue

Ancestry.com contact information - compared

Above are our top recommendations for how to contact Ancestry.com, including their top phone number and live chat options. Below you can compare and contrast the 3 ways to contact Ancestry.com by looking at which ones are the fastest and which ones other customers recommend the most for solving Ancestry.com customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact Ancestry.com across the following mediums: Phone, Email, Web.
Phone number / contact
Wait
Votes
800-262-3787
Customer Service
3 mins
1475
support@ancestry.com
Customer Service
< 77 hrs
715
Online Help
Customer Service
< 87 hrs
1044
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