Toll-free · Straight to Claims · Travel agents, press 1. Emergency, press 1. Purchase policy, press 2. Customer service, press 3. To file a claim, press 4. If you have already filed a claim, press 5. If you are unable to make a selection, please hold the line for assistance.
Toll-free · Calling this Allianz Insurance number should go right to a real human being · Contract holder, start a new claim, report the loss of a loved one, press 1. Producer or MFO, press 2. Registered representative, press 3. Receptionist, press 4. If you know your party's extension, press 5.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Allianz Insurance phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Don't press anything, just hold for a representative.
Here is how our research team describes the way the Allianz Insurance phone system greets you: Travel agents, press 1. Emergency, press 1. Purchase policy, press 2. Customer service, press 3. To file a claim, press 4. If you have already filed a claim, press 5. If you are unable to make a selection, please hold the line for assistance.
Below are some clips we've found from Allianz Insurance's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
The first phone menu
"Thank you for calling Allianz Global Assistance.
Thank you for calling. We appreciate your business.
For immediate service to modify an existing policy, file a claim, or check the status of a claim, please use our website, w w w dot allianz travel insurance dot com.
That's a l l I a n z travel insurance dot com.
If you are a travel agent,
If you have already filed a claim, press five.
To repeat these options, press nine. If you are unable to make a selection, please hold the line for assistance.
press one now.
To purchase a policy, press two."
Excerpt from a call with Allianz Insurance
Friday, January 12, 2024 11:26 PM
What are the hours and when should I call?
Allianz Insurance operates the call center for this 800-284-8300 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 52 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Allianz Insurance phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Allianz Insurance staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Allianz Insurance is Saturday.The most busy day to call is Monday, which averages 500% more phone calls by comparison.Again, this is based on a sample of 52 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Monday.
The best time to call
In summation, the best day to call Allianz Insurance is Friday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Allianz Insurance staffs up on Friday to handle the higher call volume, and that makes it the best time to call.
Why call this Allianz Insurance number?
Below is a sample of recent calls to Allianz Insurance, and their purpose. Are any of these similar to the reason you are trying to call?
Clarification on form completion: "I have a form I need to fill out with tax questions and I don't know the answers."
- From a call lasting 3m 16s , Feb 26, 2024 9:34 PM
I'm going to be embarking on a cruise soon that will land in many ports throughout Europe, but since I'm from America I'm a bit concerned about what happens while I'm traveling aboard. I don't anticipate health issues, but you never know and I've booked a few cruises back-to-back so I'm going to be overseas for awhile. This is going to be my big adventure, but since I need to be safe while doing it, I decided to call Allianz Insurance to talk about their travel insurance. That seemed like the smartest way to approach the issue.
Given that they sell travel insurance globally, it seems like Allianz would receive a lot of phone traffic. Plus, when emergencies arise then people have to place claims so I think they probably have phone lines open around the clock. That doesn't mean that they necessarily have great phone service so I didn't really know what to expect. I was pleasantly surprised however to find out that they actually have an easy-to-use phone system. All I had to do was listen to a few recorded messages and then I was transferred to a live person in under two minutes. That was pretty impressive for a customer service call line.
When I first called, an automated message told me, "Thank you for calling Allianz Global Assistance. Thank you for calling, we appreciate your service. For immediate service to modify an existing policy, file a claim, or check the status of a claim, please use our website, www.allianztravelinsurance.com."
This concerned me at first because I thought it meant they weren't going to offer me live services, but after a pause, the automated voice continued, "If you are a travel agent, press 1 now. Otherwise, please listen to the following options. If you are experiencing an emergency while traveling, press 1. To purchase a policy, press 2. For customer service, press 3. To file a claim, press 4. If you have already filed a claim, press 5."
I chose option 2, and then a recorded message stated, "Please not that your call may be monitored or recorded for insurance purposes." I expected a hold line to start soon after, but I was instantly connected to a live person named Derrick who greeted me in a very friendly tone. Derrick spoke very broken English which was the one downside of the phone conversation, but I was patient and he was willing to repeat himself so we made it work. Given I was able to talk to someone so quickly, I didn't mind showing a little extra patience to get the information I needed.
Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
More Ways to Contact Allianz Insurance Customer Service
There are of course other ways to contact Allianz Insurance customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- Allianz Insurance customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Allianz Insurance's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Allianz Insurance agent. This phone number is Allianz Insurance's best phone number because 4,194 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-284-8300 include Get insurance, Make/Chase a claim, Coverage question, Overcharge/Strange charge, Renew coverage and other customer service issues. Rather than trying to call Allianz Insurance first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Allianz Insurance has 3 phone numbers. It's not always clear what is the best way to talk to Allianz Insurance representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Allianz Insurance. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Allianz Insurance. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
