The best of the 2 ways to get in touch with by GetHuman Phone Number
800-239-5230 · Customer Service
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Unfortunately, does not offer live chat as a channel for customer service at this time.

Recent reasons customers contacted

I was adopted but I put down my biological family name instead of my adopted Family nam...
On **th of November, I have ordered an ancestry and traits kit and it still did not come.
I did ** and me last year and got my results. After an update of my results a couple of...
Where are the two kits that I ordered for Christmas presents?
I got a DNA and who my mother said said my father is isn’t. Is there any way the test c...
My results have not came in yet
I bought * kits, but one of them I have to throw, because of mistake done by my husband...
What is the status of my saliva sample I mailed to you last week? When do I get results?
I have lost my email with my account information and passeord
I want to buy ** and me and have it delivered in Cyprus. Although you state that Cyprus...
I want to talk to someone! My * is *** *** ****
I ordered a second kit accidentally and want a refund on the mis ordered kit
Placed a second order accidentally
Please send * digit code to ******@***.com*
When I'm trying to send out *x**andme kits, the postoffice does not offer any tracking...
More customer issuesHelp me with my issue contact information - compared

Above are our top recommendations for how to contact, including their top phone number and live chat options. Below you can compare and contrast the 2 ways to contact by looking at which ones are the fastest and which ones other customers recommend the most for solving customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact across the following mediums: Phone, Web.
Phone number / contact
3 mins
< 2 hrs

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