Contact 23andme.com

The best of the 2 ways to get in touch with 23andme.com by GetHuman

23andme.com Phone Number
800-239-5230 · Customer Service
GetHuman features available:
  • Best alternatives to phone
  • Current hold time
  • Remind me when call center opens
  • Fastest way to talk to a real 23andme.com rep
  • Pro tips & talking points
Or just take advantage of GetHuman's tools for getting attention on your issue faster:

Help me with my issue

23andme.com Live Chat
Unfortunately, 23andme.com does not offer live chat as a channel for customer service at this time.

Recent reasons customers contacted 23andme.com:

I am trying to learn about the different packages that you offer
Need to speak to a qualified representative about my results that don't match. Been tol...
I registered my kit and now when I go to the web site it doesn’t recognize me**
I have waited and waited for my test kit I didn’t received yet and I made my order...
I've sent payment October *,*but I still did not receive my kit.*(paid by PayPal).
i am a long time member of ** and me*i changed my email and i am not recognised as a me...
I need to speak with someone about my father's account
My ** and me account is in the name of the Doctor Who sent in my sample and I cannot ge...
My account email was *****@***.com i found out today that email address was no longer a...
results are taking too long
I sent my dna back and it was received yesterday, but my account is not updated.
I Dont received my test my names is Marlene Gasiba my email is *****@***.com thanks
My ** and me results are attached to a doctors office and I cannot get in. This has bee...
Being charged **.** for a health premium subscription that my son did. I would like it...
How do I edit my own profile... Or add to my profile
More customer issues

Help me with my issue

23andme.com contact information - compared

Above are our top recommendations for how to contact 23andme.com, including their top phone number and live chat options. Below you can compare and contrast the 2 ways to contact 23andme.com by looking at which ones are the fastest and which ones other customers recommend the most for solving 23andme.com customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact 23andme.com across the following mediums: Phone, Web.

Phone number / contactWaitVotes
800-239-5230
Customer Service
3 mins97
Online Help
Customer Service
< 2 hrs258

Does GetHuman work with 23andme.com?

GetHuman does not work directly with 23andme.com's customer support operations. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. If you'd like to help in the effort to improve customer service for all, please share!

Contacting 23andme.com at a Glance

Contacting Other Companies

Paying Too Much for TV?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Free: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers
Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!