Withings Customer FAQ

Yes, Withings products do come with a warranty. When you purchase a Withings product, it is covered by a warranty for a period of one year (or two years in the European Union) starting from the date of delivery. This warranty covers defects in materials or workmanship under normal use. However, it does not cover damage caused by misuse, neglect, accidental damage, alteration, or other circumstances outside Withings' control. For a warranty claim, you'll need a valid proof of purchase.

We're sorry to hear that you're experiencing troubles with our website. Please try out these simple suggestions. Firstly, clear your browser's cache and cookies, as it might fix loading issues and page errors. Then, refresh the page or try accessing the website from another browser or device. If the problem persists, disable any browser extensions or ad-blockers as they might interfere with the webpage functions. If all else fails, you might want to try again later. Our team is always working on ensuring the smooth functioning of the website, and there could be temporary technical issues that are being fixed.

We're sorry to hear that you're experiencing issues with the function switch on your Steel HR watch. If it's not responding, there may be a software or hardware issue. It's recommended to try a soft reset (press and hold the button for 30 seconds, wait a moment, and then short press to restart). If this does not work, a full factory reset may be needed. Please remember that a factory reset will delete all data from the device. If after these procedures, the function switch still doesn't work correctly, it could be a physical damage and it's recommended to get in touch with the place of purchase or Withings after-sales service for a suitable solution.

We understand that you need a charging cable for your ScanWatch in Australia. At this stage, we recommend you to visit Withings' official website or authorized Withings retailers for buying accessories. On the website, look for ScanWatch accessories. There, you should find the needed charging cable to purchase. Please note that before buying, ensure the charger is compatible with the ScanWatch model you have.

This could be due to a number of reasons. Firstly, make sure your Withings watch supports the ECG feature as not all models do. The ECG feature is found on the Withings ScanWatch and Move ECG. Ensure that your watch's software is updated to the latest version. You can also try rebooting your watch to see if the ECG feature appears. If none of this helps, it might be an issue that needs to be addressed by the support team. You should charge the watch as well, since certain features can disappear when battery level is low.