ThredUp Live Chat

How to chat with ThredUp by GetHuman

https://www.thredup.com/contact
Live Chat with ThredUp Agents
  • Chat is available Mon-Fri 5am to 9pm PST, Sat-Sun 6am-6pm PST.
  • The average wait time (for agents to join) is 1 minutes.
  • Current estimated wait time for an agent to join your chat window is 1 mins.

Topics from recent customer chat windows

Every time i try to log in Thredup i get this message: We've encountered an error. Plea...
I need to return * dresses that are too small and I am unable to select print a return...
I bought a final sale item that was delivered broken and unusable. Sneakers with the s...
Hi my name is Shelli Little. My issue is I am supposed to have over $*** credit on my a...
I order a return and the chat was help-full but the problem is with the return label th...
Orders in Bundle *********Order *EFMJ*IO*T*S**$**.***Ordered on *********
so.... I was on your site yesterday for * hours shopping*I went to check out and your s...
I had several items in my cart that I wanted to purchase , but I needed to talk to some...
I was going to have a item I had for sale shipped back to me and it never went through...
Returned dress & account shows “ return initiated” id like to know the status of the re...
I am looking at wallets and all have different configurations so I want a picture and a...
Three of the items I ordered on Thredup as Final Sale were not as described and I feel...
I got an email stating that I would get **% off my order by entering the discount code...
This is my first time ordering from thredup. I'm a little bit confused and disappointed...
Help me with my issue

ThredUp Live Support Statistics

Live chat starting pointhttps://www.thredup.com/contact
Department you chat withCustomer Service
Chat center hoursMon-Fri 5am to 9pm PST, Sat-Sun 6am-6pm PST
Best time to chat9am
Average wait1
Current wait1
Rank (overall)2
Alternate methodsweb or chat
Quality of communication55%
Quality of help65%
Customer votes32,114
Information last updatedSat Mar 16 2024 09:00:00 GMT+0000 (Coordinated Universal Time)

Chatting with ThredUp Customer Service

Live chat with ThredUp by following these instructions. For better talking points and tips, be sure to tell us what kind of issue you are trying to message with ThredUp about. We can usually help ensure a better outcome. This is the best way to live chat with ThredUp because 3,534 customers have used it over the last 18 months to reach customer service and told us about it. The department that mans the chat windows at https://www.thredup.com/contact are used to handling Account Setup, Can't Make a Post, Account Setup, Return an Order, Refund a Charge and other customer service issues. When you chat with ThredUp agents, they are most likely chatting with you from their call center located in Sioux Falls, SD or Honduras. Live chat is rarely available 24/7, and this department is open Mon-Fri 5am to 9pm PST, Sat-Sun 6am-6pm PST. It's hard to tell if companies like ThredUp offer customer care over live chat, so we started compiling this information and best alternatives from customers like you. Please keep sharing what you know about contacting ThredUp with GetHuman and keep sharing with others so we can together make customer service less frustrating.

Contacting ThredUp

While ThredUp does offer live chat as a way to get help, they do not have a phone number you can call. In total, there are 3 ways to get in touch with them. Since ThredUp does not have a customer service phone number, we strongly recommend using the live chat details above to have a conversation with them about your problem. Know any other ways to contact ThredUp? Or is any of the information above inaccurate? Please let us know so we can keep sharing the best possible information with other customers.

Are ThredUp and GetHuman affiliated?

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ThredUp Contact Info

Information that GetHuman and its users have gathered about how to best reach ThredUp
More ThredUp Contact Info

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