How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this SwissColony.com phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 3 then 4 then 3 then 0# until transferred
Below are some clips we've found from SwissColony.com's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Swiss Colony.
Calls are recorded for quality assurance.
I found an account using the number you're calling from.
I need your help to make sure I have the right one.
Please only say your first and last name."
Excerpt from a call with SwissColony.com
Tuesday, January 2, 2024 7:31 PM
They may ask your reason for calling (instead of a menu)
"Thank you for calling Swiss Colony.
Calls are recorded for quality assurance.
How can I help you?"
Excerpt from a call with SwissColony.com
Thursday, March 28, 2024 4:13 PM
The first phone menu
"Thank you for calling the Swiss Colony. Your call may be recorded for quality assurance.
To place an order or open your credit account, press one.
To make a payment or for questions on your billing statement or credit plan, press two."
Excerpt from a call with SwissColony.com
Saturday, March 30, 2024 1:20 PM
What are the hours and when should I call?
SwissColony.com operates the call center for this 800-544-9036 phone number 24 hours, 7 days.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 74 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this SwissColony.com phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like SwissColony.com staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call SwissColony.com is Monday.The most busy day to call is Friday, which averages 143% more phone calls by comparison.Again, this is based on a sample of 74 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Quietest
Tue
Wed
Thu
Fri
Busiest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call SwissColony.com is Monday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that SwissColony.com staffs the call center well on Monday.
Why call this SwissColony.com number?
Below is a sample of recent calls to SwissColony.com, and their purpose. Are any of these similar to the reason you are trying to call?
Making a payment: "I want to make a payment."
- From a call lasting 2m 30s , Apr 1, 2024 4:05 PM
Confusion over billing: "I paid my bill, and then I got a bill."
- From a call lasting 4m 46s , Feb 20, 2024 9:02 PM
Checking order shipment address: "I'm calling to look for an order that was accidentally shipped to my old address."
- From a call lasting 7m 21s , Feb 14, 2024 9:25 PM
Placing order: "I'd like to place an order for chocolates for Valentine's Day."
- From a call lasting 30s , Feb 14, 2024 9:24 PM
Making a payment: "Great. I can help you make a payment."
- From a call lasting 2m 28s , Jan 3, 2024 6:11 PM
Making payment: "I want to pay a bill."
- From a call lasting 5m 44s , Jan 2, 2024 7:31 PM
Conclusion and closing notes
This is SwissColony.com's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a SwissColony.com agent. This phone number is SwissColony.com's best phone number because 168 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-544-9036 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call SwissColony.com first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, SwissColony.com has 1 phone number. It's not always clear what is the best way to talk to SwissColony.com representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for SwissColony.com. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like SwissColony.com. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.