HMRC Live Chat

How to chat with HMRC by GetHuman

https://www.tax.service.gov.uk/ask-hmrc/webchat/income-tax-enquiries-for-individuals-pensioners-and-employees
Live Chat with HMRC Agents
  • Chat is available Mon-Sat 8am-7:30pm.
  • The average wait time (for agents to join) is 38 minutes.
  • Current estimated wait time for an agent to join your chat window is 68 mins.
Despite the fact that HMRC has a live chat function, most customers prefer to talk to an agent over the phone. The most cited reason is that customers believe that phone-based agents are more empowered to help them with their issue.

Topics from recent customer chat windows

As an ex employee of HMRC, I am unable to obtain a work reference from them. How am I...
I need a letter of confirmation on my tax compliance, please advice as to how to proceed.
I called on the *st Dec **** to enquiry to why my self-assessment (agent) accountant wa...
I want to know my account reference number. I misplaced the letter
My tax code is wrong. It is under BR, I only have one employer and it is saying that I...
speak to agent about a Universal Credit
Lost book from * Mile Island in Germany which cost ** euros and disappeared after despa...
I would like to know on my self-assessment do I need to include my current employment a...
Repayment cheque rejected
i used to work at wilko but i got taxed every weekly pay, im only ** and shouldn’t be p...
Good morning got a letter from HM Revenue and Custom but my flat rate job expenses and...
Short tax return *****I submitted my tax return in May of this year and still have not...
Hello! My name is Chisom. I am an international student. I work with Amazon.*I was paid...
I need to change my tax code
Help me with my issue

HMRC Live Support Statistics

Live chat starting pointhttps://www.tax.service.gov.uk/ask-hmrc/webchat/income-tax-enquiries-for-individuals-pensioners-and-employees
Department you chat withCustomer Service
Chat center hoursMon-Sat 8am-7:30pm
Best time to chat9:30am
Average wait38
Current wait68
Rank (overall)4
Alternate methodsphone or chat or web or twitter
Quality of communication51%
Quality of help61%
Customer votes60,442
Information last updatedSat Mar 16 2024 09:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number+44 1355 359022

Chatting with HMRC Customer Service

Live chat with HMRC by following these instructions. For better talking points and tips, be sure to tell us what kind of issue you are trying to message with HMRC about. We can usually help ensure a better outcome. This is the best way to live chat with HMRC because 49,518 customers have used it over the last 18 months to reach customer service and told us about it. Live chat is an excellent way to quickly get a human agent to talk to about your customer service problem and the wait times are usually shorter than they are for phone-based support. But sometimes chatting is inconvenient or not preferred, in which case HMRC usually prefer to call their phone number, which we provide a link to above. The department that mans the chat windows at https://www.tax.service.gov.uk/ask-hmrc/webchat/income-tax-enquiries-for-individuals-pensioners-and-employees are used to handling Form request, Make a payment, Payment arrangement, Update account information and other customer service issues. When you chat with HMRC agents, they are most likely chatting with you from their call center located in United Kingdom. Live chat is rarely available 24/7, and this department is open Mon-Sat 8am-7:30pm. It's hard to tell if companies like HMRC offer customer care over live chat, so we started compiling this information and best alternatives from customers like you. Please keep sharing what you know about contacting HMRC with GetHuman and keep sharing with others so we can together make customer service less frustrating.

Contacting HMRC

While HMRC does offer live chat as a way to get help, they also have a phone number. In total, there are 6 ways to get in touch with them. The best phone number for HMRC is their +44 1355 359022 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. Know any other ways to contact HMRC? Or is any of the information above inaccurate? Please let us know so we can keep sharing the best possible information with other customers.

Are HMRC and GetHuman affiliated?

GetHuman and HMRC have no relationship whatsoever. GetHuman has been a forum for customers to share tips with each other since the early 2000s and continues to be a resources to over 50 million US customers per year, as well as consumers around the globe. Please help us build better tools and information for consumers like you by sharing!

HMRC Contact Info

Information that GetHuman and its users have gathered about how to best reach HMRC
HMRC Phone NumberMore HMRC Contact Info

Which Companies Offer Chat-based Customer Service?

Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!