How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this HD Supply phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Calling this HD Supply number should go right to a real human being
Below are some clips we've found from HD Supply's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
The first phone menu
"Thanks for calling HD Supply.
We're on it.
Your call may be monitored or recorded to ensure quality customer service.
Please select from the following menu options.
For assistance with our website such as password reset or an online order, press eight.
For a list of departments, press nine. For all other calls, press zero.
For a new order, press one.
To check the status of an existing order, press two.
For a new price quote or to confirm the price of an item, press three.
If you are calling to request a return, or have an issue with a previous order, press four."
Excerpt from a call with HD Supply
Monday, March 4, 2024 4:19 PM
In fact, much of this information on this page is superfluous because this HD Supply phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
HD Supply operates the call center for this 800-431-3000 phone number 7am-9pm ET.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 83 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this HD Supply phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like HD Supply staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call HD Supply is Tuesday.The most busy day to call is Friday.Again, this is based on a sample of 83 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Tuesday.
The best time to call
In summation, the best day to call HD Supply is Tuesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that HD Supply staffs the call center well on Tuesday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
Why call this HD Supply number?
Below is a sample of recent calls to HD Supply, and their purpose. Are any of these similar to the reason you are trying to call?
Placing order for fragrance: "I want to place an order for white fragrance stores."
- From a call lasting 2m 36s , Feb 13, 2024 9:41 PM
More Ways to Contact HD Supply Customer Service
There are of course other ways to contact HD Supply customer service besides the phone. Below we list the best ones, by medium.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, HD Supply provides this option.
As a last, sometimes only, resort- HD Supply customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is HD Supply's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a HD Supply agent. This phone number is HD Supply's best phone number because 498 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-431-3000 include Returns, Cancel order, Change order, Technical support, Track order and other customer service issues. Rather than trying to call HD Supply first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat. In total, HD Supply has 1 phone number. It's not always clear what is the best way to talk to HD Supply representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for HD Supply. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like HD Supply. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.