How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this GreenSky phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Must choose an option 1-3.
Here is how our research team describes the way the GreenSky phone system greets you: "For existing customers, press 1. To apply for a new loan or check the status of an application, press 2. If you wish to do business with us, press 3."
Below are some clips we've found from GreenSky's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling GreenSky. By
Please listen carefully as the menu options have changed.
If you are an existing customer, press one.
To apply for a new loan or check the status of an existing application, press two."
Excerpt from a call with GreenSky
Tuesday, January 16, 2024 4:47 PM
They may ask you to enter information with the dial pad
"Thank you for calling GreenSky.
Please listen carefully as the menu options have changed.
If you are an existing customer, press one.
To apply for a new loan or check the status of an existing application, press two.
If you are an existing merchant Please enter your ten digit application ID."
Excerpt from a call with GreenSky
Tuesday, March 12, 2024 1:53 AM
The first phone menu
"Thank you for calling GreenSky.
If you are an existing customer, press one.
To apply for a new loan or check the status of an existing application, press two."
Excerpt from a call with GreenSky
Saturday, April 20, 2024 5:44 AM
What are the hours and when should I call?
GreenSky operates the call center for this 866-936-0602 phone number Mon-Sun 8am-12am ET.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 208 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this GreenSky phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like GreenSky staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call GreenSky is Sunday.The most busy day to call is Monday, which averages 475% more phone calls by comparison.Again, this is based on a sample of 208 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Tuesday.
The best time to call
In summation, the best day to call GreenSky is Tuesday.
Why call this GreenSky number?
Below is a sample of recent calls to GreenSky, and their purpose. Are any of these similar to the reason you are trying to call?
Issue with statement letterhead: "I received a statement without a letterhead and need it for proof of payment."
- From a call lasting 8m 17s , Mar 25, 2024 8:16 PM
Billing inquiry: "I received an email about my next payment being due, but the amount seems different and I'm unsure what changed."
- From a call lasting 5m 40s , Mar 18, 2024 6:25 PM
Account payment discrepancy: "But y'all supposed to took money out of my account, and it's still in there."
- From a call lasting 3m 15s , Mar 12, 2024 1:53 AM
Confusion about payment due date: "I was trying to make a payment on March fifth, but couldn't get through, and now I'm confused about the due date given by your office."
- From a call lasting 13m 43s , Mar 8, 2024 6:55 PM
Payment issue: "I was doing my payment with you, and the call just disappeared."
- From a call lasting 5m 44s , Feb 25, 2024 2:21 PM
Payment inquiry: "I want to pay $150, do they have a payment saved for me?"
- From a call lasting 7m 5s , Feb 25, 2024 2:13 PM
Miscellaneous questions: "Do you have six numbers to the lottery?"
- From a call lasting 9m 58s , Jan 16, 2024 4:47 PM
Making loan payment: "I wanna make a payment on my loan, but I don't have my application number."
- From a call lasting 3m 40s , Jan 16, 2024 4:43 PM
Payment due date assistance: "I'm trying to find out I kinda lost track of the due date on my account."
- From a call lasting 19m 59s , Jan 13, 2024 12:47 AM
More Ways to Contact GreenSky Customer Service
There are of course other ways to contact GreenSky customer service besides the phone. Below we list the best ones, by medium.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and GreenSky will reply our your email.
As a last, sometimes only, resort- GreenSky customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is GreenSky's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a GreenSky agent. This phone number is GreenSky's best phone number because 660 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-936-0602 include and other customer service issues. Rather than trying to call GreenSky first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web. In total, GreenSky has 1 phone number. It's not always clear what is the best way to talk to GreenSky representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for GreenSky. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like GreenSky. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.