Does Green Mountain Energy offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 7am-10pm, Sat 9am-5pm EST.The least busy day is Tuesday, and the most busy day is Friday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 33 minutes.The longest hold times are on Monday, and the shortest are on Friday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Green Mountain Energy below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Green Mountain Energy phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 0 until transferred
Below are some clips we've found from Green Mountain Energy's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to Green Mountain Energy. Your choice for clean, renewable energy.
To report a power outage in your area, press one.
Otherwise, press two."
Excerpt from a call with Green Mountain Energy
Tuesday, April 2, 2024 3:10 PM
The first phone menu
"Welcome to Green Mountain Energy. Your choice for clean, renewable energy.
To report a power outage in your area, press one.
Otherwise, press two."
Excerpt from a call with Green Mountain Energy
Tuesday, April 2, 2024 3:10 PM
What are the hours and when should I call?
Green Mountain Energy operates the call center for this 866-785-4668 phone number Mon-Fri 7am-10pm, Sat 9am-5pm ET.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 18 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Green Mountain Energy call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Green Mountain Energy phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Green Mountain Energy staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Green Mountain Energy is Tuesday.The most busy day to call is Friday.Again, this is based on a sample of 18 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Monday.
In summation, the best day to call Green Mountain Energy is Tuesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Green Mountain Energy staffs the call center well on Tuesday.
Why Customers Call Green Mountain Energy
If you have time to do a bit of reading before you call Green Mountain Energy, we recommend you read over some of our problem-specific articles.
Green Mountain Energy is a renewable energy company that provides clean and sustainable electricity. As one of the longest-serving renewable energy retailers in the United States, Green Mountain Energy is committed to environmental responsibility and offers a range of renewable energy products and services to residential and commercial customers. By utilizing sources like wind, solar, hydro, and biomass, they offer a viable alternative to traditional fossil fuel-generated power. Green Mountain Energy also actively supports the development of more renewable energy projects, contributing to the fight against climate change. With a vision of creating a greener, more sustainable future, Green Mountain Energy strives to empower customers to make a positive impact on the environment by opting for renewable electricity.
Green Mountain Energy is a leading renewable energy provider in Texas, dedicated to delivering clean and sustainable electricity. Established in 1997, Green Mountain Energy offers residential and commercial customers energy options that support a healthier environment. As a mission-driven company, Green Mountain Energy exclusively generates electricity from renewable sources like wind, solar, and hydro power. By choosing Green Mountain Energy, customers can reduce their carbon footprint and support the transition to a cleaner energy future. With top-notch customer service and competitive rates, Green Mountain Energy aims to make renewable energy accessible and affordable for everyone, fostering a greener and more sustainable Texas.
Green Mountain Energy is a renewable energy company that provides clean electricity and carbon offsets to customers in Pennsylvania. As a leading provider of renewable energy, Green Mountain Energy aims to reduce carbon emissions and promote sustainable living. They offer various plans that utilize 100% wind and solar power, enabling customers to power their homes without contributing to fossil fuel consumption. With a commitment to environmental responsibility, Green Mountain Energy prioritizes the development of renewable energy projects and supports local communities in transitioning to a greener future. By choosing Green Mountain Energy, customers can make a positive impact on the environment while still enjoying reliable and affordable energy services.
Click the link above to get answers to just about any Green Mountain Energy customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
More Green Mountain Energy Customer Service Contacts
There are of course other ways to contact Green Mountain Energy customer service besides the phone. Below we list the best ones, by medium.
Green Mountain Energy Customer Help Desk / Web Support
As a last, sometimes only, resort- Green Mountain Energy customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Green Mountain Energy's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Green Mountain Energy agent. This phone number is Green Mountain Energy's best phone number because 108 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-785-4668 include Setup service, Book appointment, Change appointment, Meter reading, Cancel service and other customer service issues. Rather than trying to call Green Mountain Energy first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Green Mountain Energy has 1 phone number. It's not always clear what is the best way to talk to Green Mountain Energy representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Green Mountain Energy. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Green Mountain Energy. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.