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Green Mountain Energy Customer FAQ

Top Answers & How-to Guides

What is Green Mountain Energy's Phone Number?

The question we are asked most often is about how to talk to Green Mountain Energy customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Green Mountain Energy Customer Questions

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Customer Service

What should I do if I experience a power outage?

In case of a power outage, it is crucial to stay calm and assess whether it is localized or affecting a wider area. Check your...
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What are the available payment options?

Green Mountain Energy provides various payment methods, including credit and debit card transactions, automatic bank drafts,...
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Can I cancel my Green Mountain Energy service at any time?

Customers can typically cancel their Green Mountain Energy service whenever they choose, but there may be specific conditions...
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Does Green Mountain Energy offer a mobile app?

Green Mountain Energy currently does not provide a specific mobile app. Customers can handle their accounts and various...
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Can I move my Green Mountain Energy service to a new address?

Customers can indeed transfer their Green Mountain Energy service to a new address by initiating the process in advance of...
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Energy Options

What types of energy does Green Mountain Energy offer?

Green Mountain Energy provides various renewable energy sources, mainly focusing on electricity from wind and solar power....
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How does Green Mountain Energy generate renewable energy?

Green Mountain Energy produces renewable energy primarily through wind and solar sources. Wind turbines transform wind energy...
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What renewable energy certificates does Green Mountain Energy offer?

Green Mountain Energy offers various renewable energy certificates, or RECs, that confirm one megawatt-hour of renewable energy...
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New Customers

Can I switch to Green Mountain Energy if I rent my home?

Renters may switch to Green Mountain Energy, but they should review their lease for any restrictions. If utilities are separate...
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What is the process for becoming a Green Mountain Energy customer?

To become a customer of Green Mountain Energy, individuals should start by visiting their website to choose a suitable plan....
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Are there options for businesses to use Green Mountain Energy?

Green Mountain Energy provides tailored plans for businesses looking to adopt renewable energy, offering choices that focus on...
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Benefits and Rewards

What are the benefits of choosing Green Mountain Energy?

Selecting Green Mountain Energy provides consumers with the advantage of renewable energy sourced from wind and solar, actively...
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Can I earn rewards by being a Green Mountain Energy customer?

Green Mountain Energy customers can earn rewards through various programs, such as loyalty rewards and referral bonuses. These...
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Energy Efficiency

How can I reduce my energy consumption with Green Mountain Energy?

To lower energy use with Green Mountain Energy, customers can utilize energy efficiency programs for appliance and insulation...
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Are there additional fees associated with my Green Mountain Energy service?

Green Mountain Energy may impose various fees, which can vary by plan and location. Typical fees include monthly service, early...
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