How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for GoDaddy below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this GoDaddy phone number to document the phone system.
Here is how our research team describes the way the GoDaddy phone system greets you: If you are an existing customer, press 1. Otherwise, press 2.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 0 at each prompt, ignoring messages.
Below are some clips we've found from GoDaddy's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may need the phone number on your account
"Thank you for calling GoDaddy.
Your call may be monitored and recorded to ensure quality customer service.
If you are an existing GoDaddy customer, press one.
Otherwise, press two. For priority service, please help us validate your account.
Please enter the phone number associated with your account followed by the pound or hash sign."
Excerpt from a call with GoDaddy
Tuesday, November 19, 2024 3:23 PM
They may ask you to enter information with the dial pad
"For your security, please enter your four digit PIN followed by the pound or hash sign."
Excerpt from a call with GoDaddy
Saturday, August 10, 2024 2:06 AM
The first phone menu
"Thank you for calling GoDaddy.
Your call may be monitored and recorded to ensure quality customer service.
If you are an existing GoDaddy customer, press one.
Otherwise, press two."
Excerpt from a call with GoDaddy
Tuesday, April 9, 2024 4:28 AM
After you press 1
"Listen carefully. If you are calling to reset the password on your main GoDaddy account, press one.
If you are calling to reset the password on your email account, press two."
Excerpt from a call with GoDaddy
Sunday, February 4, 2024 8:40 PM
What are the hours and when should I call?
GoDaddy operates the call center for this 866-938-1119 phone number 24 hours, 7 days.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 558 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the GoDaddy call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this GoDaddy phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like GoDaddy staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call GoDaddy is Sunday.The most busy day to call is Wednesday, which averages 118% more phone calls by comparison.Again, this is based on a sample of 558 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Busiest
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Monday.
Calling GoDaddy is an interesting experience, as this is one of the most upbeat companies I've ever contacted for customer service. GoDaddy cultivates an atmosphere of positivity and helpfulness from its automated system, as the menu goes well beyond the standard explanation of where each button press takes you.
When I called, I was given five choices, with each one coming with an explanation of how GoDaddy was happy to help out. I selected the option for establishing a GoDaddy account and a website, and the system told me that it would connect me to someone who could get me started. Before moving me over to a representative, I was asked if I wanted to switch off the music while I waited. I opted to leave it on and waited about five minutes before I was connected to a representative.
Once connected, I was asked for the purpose of my call and my customer number. I said I didn't have a customer number because I was looking at securing a domain name through GoDaddy. Apparently, I used the wrong wording, because the representative thought that meant I wanted web security instead of getting a new web address until I explained my meaning.
Once I did, he confirmed what the price would be for a few different options for a domain name, along with determining whether the domain name I wanted was available. I asked what the cost was for each domain name, and he explained that the price would depend on which domain name I chose and how long I reserved the name for. I could reserve the name for anywhere from one to 10 years, and the representative said that I'd get a discount if I went longer than a year.
The representative also suggested that if I was ready to make a long-term commitment to getting a site, I could choose a package where I'd have security on my site as well as an email address. However, the rep said this wouldn't be worth it if I wasn't ready for a long-term commitment. If I wasn't sure if the site would last longer than a year, I'd be better off getting the one-year deal.
I told him that he'd given me a lot to think about and that I would need to take some time to consider everything. He said that was fine and offered me his email address. He said emailing him at the provided address would allow me to jump back into our discussion from this call. I thanked him, and he said he looked forward to welcoming me to GoDaddy.
Overall, I thought this was a great phone call. The system creates a positive experience from the beginning, and the representative was helpful without being pushy. The rep was even honest enough to explain that depending on the situation, the cheaper option might be better for me.
Based on this, I would absolutely use this number for assistance in the future.
Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
Why Customers Call GoDaddy
If you have time to do a bit of reading before you call GoDaddy, we recommend you read over some of our problem-specific articles.
If your internet domain name is registered through GoDaddy, or you enjoy web hosting services with GoDaddy, you want to be able to access your account at all times. You can log into your account on your computer or mobile device to make any changes or track activity on your account. When you've forgotten your password, you can request a reset link to regain access.
You can change the language in your GoDaddy in a few simple steps. After logging in to your account, use the 'Web Hosting' option to manage your account and change your language. GoDaddy also allows you to change the language in their emails. You can manage it under the page 'Contact Preferences.' Edit your preferred language under 'Contact Language List.' You may also change the language for your GoDaddy subscribers under the menu 'Subscriber Language.' If you wish to target different groups with different languages, you may use different signup forms. If you experience any challenges, seek support from the customer service agents.
Changing the password for your GoDaddy email account is a relatively simple process and can be done using the GoDaddy website, mobile app, or by contacting customer service. It is crucial to ensure that your password is strong and secure to protect your account from being hacked.
Click the link above to get answers to just about any GoDaddy customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to GoDaddy, and their purpose. Are any of these similar to the reason you are trying to call?
Domain transfer issue: "I'm having an issue with a domain transfer that does not appear in our account."
- From a call lasting 19m 13s , Nov 28, 2024 1:18 AM
Domain login issues: "Cannot log in."
- From a call lasting 38m 3s , Nov 19, 2024 2:45 AM
Inquire about hosting plan: "What I'm trying to do today is I'm actually trying to find out about the plan."
- From a call lasting 24m 22s , Oct 26, 2024 4:41 PM
Domain removal inquiry: "I got an email this morning saying one of your domains has been removed, which I don't understand."
- From a call lasting 12m 4s , Oct 16, 2024 2:00 PM
Information about why customers call GoDaddy is extracted from issues that customers have reported to GetHuman.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, GoDaddy provides this option.
As a last, sometimes only, resort- GoDaddy customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is GoDaddy's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a GoDaddy agent. This phone number is GoDaddy's best phone number because 43,002 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-938-1119 include Claiming a Domain, Refund a Charge, Renew Domain, Website Support, Cancel Domain and other customer service issues. The GoDaddy call center that you call into has employees from Philippines, India and is open 24 hours, 7 days according to customers. In total, GoDaddy has 2 phone numbers. It's not always clear what is the best way to talk to GoDaddy representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for GoDaddy. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like GoDaddy. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
