A:Say "Help me with something else" then "Operator".Our free phone can also navigate phone menus to get a live human at Craftsman for you.
Q:
Does Craftsman offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Monday.Schedule a call when it's convenient for you.
Q:
How long will I wait on hold?
A:The average hold time is 4 minutes.The longest hold times are on Friday, and the shortest are on Tuesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Craftsman below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Craftsman phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Say "Help me with something else" then "Operator"
Below are some clips we've found from Craftsman's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
The first phone menu
"Thank you for calling Sears Home Services.
If you're calling about repair, press one.
For parts and part orders, placed at Sears Parts Direct dot com, press two.
For home warranties and protection agreements, press three.
For sears dot com or k mark dot com orders, press four."
Excerpt from a call with Craftsman
Wednesday, May 15, 2024 12:40 AM
After you press 6
"Please pay attention as our menu has recently changed.
For Sears Home Improvement, press one.
For Sears retail locations, press two.
For Sears credit, press three.
For Sears Cleaning Services, press four."
Excerpt from a call with Craftsman
Thursday, May 9, 2024 6:32 PM
What are the hours and when should I call?
Craftsman operates the call center for this 800-469-4663 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 1,055 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule the call with Craftsman at a time when they are open and when it works for you. We will confirm you are ready before placing the call, just in case. That means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Craftsman phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Craftsman staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Craftsman is Sunday.The most busy day to call is Monday, which averages 187% more phone calls by comparison.Again, this is based on a sample of 1,055 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Friday.
As a last, sometimes only, resort- Craftsman customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Craftsman's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Craftsman agent. This phone number is Craftsman's best phone number because 1,878 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-469-4663 include Returns, Cancel order, Change order, Technical support, Track order and other customer service issues. Rather than trying to call Craftsman first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Craftsman has 1 phone number. It's not always clear what is the best way to talk to Craftsman representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Craftsman. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Craftsman. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.