Connecticut Department of Motor Vehicles (DMV/RMV) Customer Service

Phone Number & Contact Info

Connecticut Department of Motor Vehicles (DMV/RMV)'s Best Phone Number

860-263-5700
Calls Hartford Customer Service·Most popular Connecticut Department of Motor Vehicles (DMV/RMV) number
Q:

How do I talk to a live human at Connecticut Department of Motor Vehicles (DMV/RMV)?

A:Press 0.
Q:

Does Connecticut Department of Motor Vehicles (DMV/RMV) offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 8am-4pm EST. The least busy day is Friday, and the most busy day is Wednesday.
Q:

How long will I wait on hold?

A:The average hold time is 3 minutes. The longest hold times are on Friday, and the shortest are on Tuesday. How is this calculated?

Connecticut Department of Motor Vehicles (DMV/RMV) Customer Phone Numbers

Suspended License Customer Service

860-263-5720
Mon-Fri 8am-4pm EST · Use this number for help with a suspension · Pay suspension ignition interlock device fee, press 1. License suspension or interlock device requirements, press 2. Unpaid tickets, press 3.

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Connecticut Department of Motor Vehicles (DMV/RMV) phone number to document the phone system.
Here is how our research team describes the way the Connecticut Department of Motor Vehicles (DMV/RMV) phone system greets you: Vehicle information, press 1. Licensing and non-driver ID information, press 2. Hours, locations, change of address form, and change of address sticker, press 3.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 0

What are the hours and when should I call?

Connecticut Department of Motor Vehicles (DMV/RMV) operates the call center for this 860-263-5700 phone number Mon-Fri 8am-4pm ET. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 46 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Connecticut Department of Motor Vehicles (DMV/RMV) phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Connecticut Department of Motor Vehicles (DMV/RMV) staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Connecticut Department of Motor Vehicles (DMV/RMV) is Friday. The most busy day to call is Wednesday. Again, this is based on a sample of 46 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Friday.

The best time to call Connecticut Department of Motor Vehicles (DMV/RMV)

In summation, the best day to call Connecticut Department of Motor Vehicles (DMV/RMV) is Friday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Connecticut Department of Motor Vehicles (DMV/RMV) staffs the call center well on Friday.

Calling this Connecticut Department of Motor Vehicles (DMV/RMV) Customer Number

Christian Allen is the editor / author responsible for this content.
Aug 18, 2023

Calling the Connecticut Department of Motor Vehicles might take a while, but the results are worth the wait. One important thing to know when you dial this number is that it's only meant to be used by people who are either in Hartford County or outside of the state. If you're in a different part of Connecticut, you will need to dial 800-842-8222 to get assistance.

You should also expect to wait a fair amount of time, as I spent 30 minutes on hold before getting connected to a customer service representative. One bit of good news is that even if your call exceeds the listed hours of availability, the system will allow you to complete your call if you called when the office was still open. I placed my call at 3:50 p.m., 10 minutes before the office was set to close for the day. I was assisted just before 4:20 p.m., well after the office was scheduled to have closed for the day. 

Through the automated system, I was able to request driver's license information, as well as inform the system that I was not currently a Connecticut resident. After holding for a half-hour, I was connected with a representative and asked how she could assist me.

I told her that I would soon be a resident of Connecticut and wanted to know how long I had to get my new license. She said it was recommended that I exchange my out-of-state driver's license within 90 days, and I should make sure it was unexpired to make the process much easier. I confirmed my license would not expire in that period, and she told me that I'd need to bring either my passport or birth certificate to establish my identity, as well as two forms of mail proving my Connecticut residency.

Without my needing to ask, she told me I would pay $124 for a new license when I obtained my Connecticut license. She then asked on her own if I intended to register my vehicle in Connecticut. When I told her I did, she asked if I leased or owned, and I confirmed that I owned my vehicle and it was a 2014 car. She said that to register my vehicle, I would need proof of an emissions test and would have to bring that and my title to get and fill out form H13B for registration.

She said the cost for registration was about $190, and I would need to make an appointment online once I had all the needed documentation. She said I should select new resident, as it would let the employee know exactly what I needed done. I thanked her, and she welcomed me to Connecticut.

Overall, I was impressed with her demeanor and the ease of assistance. She clearly knew what she was talking about, and I hardly had to ask any follow-up questions once I let her know I would be a new resident. If I needed assistance from the Connecticut DMV, I would not hesitate to call.

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

Why Customers Call Connecticut Department of Motor Vehicles (DMV/RMV)

If you have time to do a bit of reading before you call Connecticut Department of Motor Vehicles (DMV/RMV), we recommend you read over some of our problem-specific articles.

Can I renew my vehicle registration online?

Yes, you can renew your vehicle registration online in Connecticut. The Connecticut Department of Motor Vehicles (DMV) offers a convenient online service for registration renewals. To renew your vehicle registration online, you will need your vehicle's registration renewal notice or the current registration certificate, your insurance information, and a valid credit/debit card for payment. Simply visit the DMV website and follow the instructions to renew your registration online. Please note that not all vehicles are eligible for online renewal, such as vehicles that require emissions testing or have outstanding insurance or property tax issues. In such cases, you may need to visit a DMV office in person for renewal.

Top Connecticut Department of Motor Vehicles (DMV/RMV) customer service problems

Click the link above to get answers to just about any Connecticut Department of Motor Vehicles (DMV/RMV) customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Information about why customers call Connecticut Department of Motor Vehicles (DMV/RMV) is extracted from issues that customers have reported to GetHuman.
Connecticut Department of Motor Vehicles (DMV/RMV) issues reported to GetHuman

More Connecticut Department of Motor Vehicles (DMV/RMV) Customer Service Contacts

There are of course other ways to contact Connecticut Department of Motor Vehicles (DMV/RMV) customer service besides the phone. Below we list the best ones, by medium.

Connecticut Department of Motor Vehicles (DMV/RMV) Customer Help Desk / Web Support

ct.gov - Customer Service
Online customer service support
As a last, sometimes only, resort- Connecticut Department of Motor Vehicles (DMV/RMV) customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Connecticut Department of Motor Vehicles (DMV/RMV)'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Connecticut Department of Motor Vehicles (DMV/RMV) agent. This phone number is Connecticut Department of Motor Vehicles (DMV/RMV)'s best phone number because 276 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 860-263-5700 include Setup an account, Question, Complaint and other customer service issues. Rather than trying to call Connecticut Department of Motor Vehicles (DMV/RMV) first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Connecticut Department of Motor Vehicles (DMV/RMV) has 2 phone numbers. It's not always clear what is the best way to talk to Connecticut Department of Motor Vehicles (DMV/RMV) representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Connecticut Department of Motor Vehicles (DMV/RMV). The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Connecticut Department of Motor Vehicles (DMV/RMV). For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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