A:Don't press anything and just hold on line for next representative.Our free phone can also navigate phone menus to get a live human at ChowNow for you.
Q:
Does ChowNow offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Monday, and the most busy day is Tuesday.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes.The longest hold times are on Tuesday, and the shortest are on Friday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for ChowNow below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this ChowNow phone number to document the phone system.
Here is how our research team describes the way the ChowNow phone system greets you: Thanks for calling ChowNow, where we help local restaurants thrive. For quality assurance, this call may be monitored or recorded. You can find more ways to reach us by chat by visiting chownow.com/support or by texting us at the same number 888-777-2469. If you are a current ChowNow restaurant partner, please press 1. If you are calling about an order you placed with a ChowNow restaurant partner or about your ChowNow Diner account, please press 2. If you're interested in learning more about ChowNow's products and services, please press 3 to speak with a member of our sales team.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Don't press anything and just hold on line for next representative.
Below are some clips we've found from ChowNow's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thanks for calling ChowNow, where we help local restaurants thrive.
For quality assurance, this call may be monitored or recorded.
If you are a current ChowNow restaurant partner, please press one.
You are calling about an order you placed with a ChowNow restaurant partner, or about your ChowNow Diner account, please press two."
Excerpt from a call with ChowNow
Tuesday, January 16, 2024 9:05 PM
The first phone menu
"Thanks for calling ChowNow.
Where we help local restaurants thrive.
For quality assurance, this call may be monitored or recorded.
You can find more ways to reach us via chat by visiting chow now dot com slash support or by texting us at this same number.
If you are a current ChowNow restaurant partner, please press one.
You are calling about an order you placed with a ChowNow restaurant partner, or about your ChowNow Diner account, please press two."
Excerpt from a call with ChowNow
Saturday, March 30, 2024 10:58 PM
What are the hours and when should I call?
ChowNow operates the call center for this 888-707-2469 phone number 24 hours, 7 days.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 72 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the ChowNow call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this ChowNow phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like ChowNow staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call ChowNow is Monday.The most busy day to call is Tuesday, which averages 275% more phone calls by comparison.Again, this is based on a sample of 72 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Quietest
Tue
Busiest
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Tuesday.
In summation, the best day to call ChowNow is Monday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that ChowNow staffs the call center well on Monday.
Why Customers Call ChowNow
Below is a sample of recent calls to ChowNow, and their purpose. Are any of these similar to the reason you are trying to call?
Canceling customer order: "I had a customer email and say that they placed an order, and they do not need the order anymore."
- From a call lasting 3m 46s , Jan 16, 2024 9:05 PM
More ChowNow Customer Service Contacts
There are of course other ways to contact ChowNow customer service besides the phone. Below we list the best ones, by medium.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and ChowNow will reply our your email.
As a last, sometimes only, resort- ChowNow customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is ChowNow's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a ChowNow agent. This phone number is ChowNow's best phone number because 5,542 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-707-2469 include and other customer service issues. Rather than trying to call ChowNow first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or email. In total, ChowNow has 1 phone number. It's not always clear what is the best way to talk to ChowNow representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for ChowNow. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like ChowNow. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.