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Candy.com Customer FAQ

Top Answers & How-to Guides

What is Candy.com's Phone Number?

The question we are asked most often is about how to talk to Candy.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I place an order over the phone?

Yes, you can absolutely place an order over the phone at Candy.com. Our customer service team is available to assist you with placing...
Ask any question you have about Candy.com customer service, get an answer now.
Contact Candy.com customer service

Ordering and Shipping

What payment methods do you accept?

At Candy.com, we strive to make your shopping experience smooth and convenient. We accept various payment methods to cater to your...
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Can I track my order?

Yes, you can track your order on Candy.com. Once your order is shipped, you will receive a confirmation email with a tracking number...
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Do you offer international shipping?

Yes, Candy.com offers international shipping to select countries. We understand that our candy enthusiasts span across the globe, and...
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How long does shipping take?

At Candy.com, we understand the excitement of receiving your sweet treats as soon as possible. Once your order is placed and payment...
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Can I cancel or change my order after it has been placed?

Yes, you can cancel or change your order after it has been placed, but it must be done as soon as possible. We understand that circumstances...
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Can I place an order over the phone?

Yes, you can absolutely place an order over the phone at Candy.com. Our customer service team is available to assist you with placing...
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Returns and Policies

What is your return policy?

Our return policy at Candy.com aims to provide customer satisfaction and hassle-free returns. We understand that sometimes you may...
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What is your privacy policy?

At Candy.com, protecting your privacy is of utmost importance to us. Our privacy policy is designed to ensure that any personal information...
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Bulk and Discounts

Do you offer bulk discounts?

Yes, we offer bulk discounts for large orders. At Candy.com, we understand the joy of sharing sweet treats with friends, family, and...
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Allergen Information

Are your products gluten-free?

Yes, we offer a wide range of gluten-free products at Candy.com. We understand the importance of catering to various dietary needs...
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Are your products nut-free?

Yes, all our products are nut-free. At Candy.com, we understand the growing concern regarding allergies, especially nut allergies....
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Gift Options

Do you offer gift wrapping options?

Yes, we do! At Candy.com, we understand that presentation is everything when it comes to gift-giving. That's why we offer convenient...
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Help me with my Candy.com customer service issue

Ask any question you have about Candy.com customer service. We will do our best to get you answers right away.
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