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Build.com Customer FAQ

Top Answers & How-to Guides

What is Build.com's Phone Number?

The question we are asked most often is about how to talk to Build.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What is your warranty policy for products?

At Build.com, we stand behind the quality and performance of our products. We offer warranties on a variety of items to provide our...
Ask any question you have about Build.com customer service, get an answer now.
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Order Tracking

How do I track my order?

To track your order, you can log into your Build.com account and view your order history. You will be able to see the status of your...
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Order Changes

How can I cancel or change my order?

To cancel or change your order, please reach out to our customer service team as soon as possible. They will assist you with any necessary...
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Can I modify my billing or shipping address after placing an order?

Yes, you can modify your billing or shipping address after placing an order. At Build.com, we understand that sometimes our customers...
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Coupon Codes

How do I apply a coupon code?

To apply a coupon code on Build.com, simply add your desired items to your cart and proceed to checkout. During the checkout process,...
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Return Policy

What is your return policy?

Our return policy at Build.com is designed to ensure customer satisfaction. If you are not completely satisfied with your purchase,...
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Shipping

Do you offer free shipping?

Yes, we offer free shipping on select items within the United States. Qualifying products will be clearly marked on our website with...
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Do you offer international shipping?

Yes, Build.com offers international shipping. We understand that our customers are located all over the world and we strive to provide...
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How long does shipping take?

At Build.com, shipping times vary depending on the product and delivery location. Most in-stock items are typically shipped within...
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Order Placement

Can I place an order over the phone?

Yes, you can place an order over the phone with Build.com. We understand that some customers prefer to speak directly with a sales...
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Payment Methods

What payment methods do you accept?

We accept a variety of payment methods to provide convenience and flexibility for our customers. At Build.com, you can pay for your...
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Installation Services

Do you offer installation services?

Yes, we offer installation services for a hassle-free experience. Our trusted network of professional contractors is available to assist...
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Warranty Policy

What is your warranty policy for products?

At Build.com, we stand behind the quality and performance of our products. We offer warranties on a variety of items to provide our...
Read more

Help me with my Build.com customer service issue

Ask any question you have about Build.com customer service. We will do our best to get you answers right away.
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