iHerb.com Customer Service Issues

I received an order from Iherb at [redacted] Autumn Cove Circle, Fleming Island Florida [redacted] on 05/08. The order was not placed by anyone at this address. I am reaching out to seek guidance on returning the item. Both UPS and USPS, as well as Amazon, have not been able to assist me. Your customer service line and chat have been unhelpful as we do not have an account with your company, yet somehow received this order that likely belongs to someone else. Thank you. - Mike Powers

Last October, I received a package from IHERB containing various containers of supplements from NOW and DOCTOR'S BEST. Unfortunately, there was no bill or sender information included. Despite reaching out to medical professionals and family members, I have not been able to determine who sent the package. Given my age and recent hip injury, I am unable to take these additional supplements along with my current medication. As a result, I have not opened any of the containers and am hopeful for an explanation. My name is Delores Lutz, but I go by Lorry. The package has two barcodes: D[redacted][redacted] on the address label and CXF10V4YYJ and [redacted]63-0 on the side of the box. If this was sent by a company or as a promotional item, please provide a return label so I can send them back. If it was from someone I know, I would like to return it with gratitude. You can reach me at [redacted] or [redacted]. I apologize for the delay in reaching out as I was hospitalized following my fall and only recently remembered the supplements. Thank you for assisting with this mystery. Delores (Lorry) Lutz

I have attempted to switch the language from Thai to English using the globe icon, but it is not functioning. When I tried to make a purchase, my card was declined. There are no issues with my card as I have successfully made multiple orders using it before. I am currently in Thailand but need the language to be in English. Previously, everything was working fine with my orders. Clicking on the globe icon on the Iherb homepage does not yield any results despite numerous attempts. I have ensured that all my card information is accurate. I am unsure of how to address this issue. It was always smooth sailing before.

Subject: Issue with Delivery of Your iHerb Order Dear Valued Customer, We are writing to inform you that your recent order could not be delivered as planned due to incorrect or missing shipping details. Kindly reach out to the carrier noted below or get in touch with us to rectify this issue and ensure a successful delivery. Tracking ID: IH[redacted] Carrier: Not Safe to Leave Reason for Delivery Failure: Deliver It Kindly update your shipping address within your iHerb account to prevent similar issues in the future. Thank you for choosing iHerb for your shopping needs! I kindly request that the package be delivered to the gate promptly.

Hello, my name is Joshua L. Mills. I am writing to inform you that a package I was expecting, containing an organic calcium supplement, was supposed to be delivered to my physical address at [redacted] Hollow Road, Cotuit, MA [redacted]. Unfortunately, it has not arrived. I would appreciate it if you could contact me at [redacted]. If I am unavailable, please leave a voicemail with a callback number and extension. Due to delivery issues at my physical address, I prefer to receive packages at my PO Box [redacted], Cotuit, MA [redacted]. I encountered a problem when trying to input my PO Box address on your website, as it did not accept it as a valid shipping address. I have not received the package yet, and I kindly request for it to be sent to my PO Box. You can reach me via email at [redacted] I look forward to hearing from you promptly. Thank you. Sincerely, Josh.

I mistakenly ordered the Ridgecrest Blood Pressure capsules instead of the Hair Revive ones due to a mix-up in my order. I purchased 10 bottles and need assistance with returning them. I will be away at the Mayo Clinic starting July 23rd for 2-1/2 months. I would like to return the Blood Pressure capsules and have the Hair Revive ones sent to my sister's address in Elmwood, IL. Her name and address are Joyce Streitmatter, [redacted] Bell School Road, Elmwood, IL [redacted]. I plan to send back the bottles on Monday and would appreciate guidance on where to return them. I regret the error and hope to resolve this promptly. Thank you, Charlene Dietz, [redacted] W. Butler Street, Wyoming, IL [redacted].

Hello, I placed an order for Vitamin B [redacted] three months ago. Everything was fine until last month when iHerb placed the same order without my consent. They charged my account, but after contacting customer service, they refunded me. This month, they did it again, charged me, and sent the item I did not want. I do not want this recurring charge. I checked the website and did not see any saved card information. Please stop placing the order every month and remove my card details to prevent unauthorized charges. Kindly respond via email to avoid this issue in the future. Thank you.

I have placed an order with iherb NZ number [redacted]93. On the same day, a repeat order was processed with number [redacted]75. Both orders have been debited from my bank account, but I have not received them yet. I do not want the repeat order of the same product and have been unable to contact iherb to cancel it. I have tried to reach out since I received notification of the second order. The order cost $[redacted].94, and I did not intend to order it again. I may have made a mistake, but I am seeking assurance that I can return the second order of glutathione and receive a refund. Thank you.

Hi there, I am Smith, reaching out from an Amazon drop shipping agency with over 5 years of experience working with clients worldwide, especially in the US. We are interested in collaborating with your company as a reliable drop shipping-friendly wholesaler. Could you kindly provide some information regarding Minimum Order Quantity (MOQ), the number of products in your latest catalog, and your packaging policies? Your prompt response would be greatly appreciated. Additionally, if you could suggest a direct contact for your supply and distribution department, it would be very helpful. Looking forward to your positive reply. Best regards, David Smith Product Manager Volcanic Dew LLC

Thank you for reaching out. I am having an issue with my iHerb accounts. I initially created an account with the email [redacted], placed an order using my Visa cash card, and my account was subsequently blocked. I then created a new account with the email [redacted], used the same Visa card via PayPal, and encountered the same issue of being blocked. Despite my enthusiasm for your products, I made another account with the email [redacted] and once again, my account was blocked after using the same Visa card on PayPal. I am unsure if the problem lies in not confirming my orders or if it is related to using the same Visa card on multiple accounts. I am seeking guidance on how to proceed and resolve this matter, as I am a new user on iHerb. I am willing to provide any necessary information to confirm ownership of the Visa card and the three accounts. Thank you.

I encountered an issue today while trying to place an order for four items on your website. Upon reaching the checkout page, I faced difficulties with the Captcha verification on checkout.iherb.com. Despite selecting the correct images, the system kept looping back with new image sets, making it impossible to proceed with my order. I am unable to utilize the SITEWIDE26 coupon before it expires tomorrow due to this problem. Additionally, my attempts to contact your support team via email on the website were also obstructed by the Captcha loop, preventing me from sending any messages. I have decided to remove the items from my cart until this issue gets resolved. Once the matter is fixed, I kindly request a 26% off Sitewide coupon as compensation for the inconvenience caused by the Captcha loop. I would appreciate it if you could advise me on how to bypass this ongoing issue.

Order Details: - Date: October 2, [redacted] - Amazon.com Order Number: [redacted] - Seller's Order Number: [redacted] - Total: $14.85 Shipment: - Shipped on October 3, [redacted] Product Concern: The RxSugar Organic Pancake Syrup received had leaked outside the bottle due to a faulty seal. This compromised its safety and refrigeration requirement post-opening. Despite Amazon's no-return policy, I kindly request either a refund or a return label for a replacement. The current bottle is unsuitable for consumption. Additional Information: - Shipping Address: M. J. Haber [redacted] Spyglass Drive Eugene, OR [redacted] United States - Payment Details: Total: $14.85 Payment Method: Visa ending in [redacted] - Billing Address: Joshua Haber [redacted] Spyglass Dr Eugene, OR 97[redacted] United States

Dear team, I recently received my NAC order from iHerb Australia but was disappointed to discover that the product has a foul smell. The specific identifier on the bottle is LO1534F. I have been a regular customer and this is the first time I have encountered this issue. I kindly request a replacement bottle of NAC to be sent to my address below at your earliest convenience. Name: Candy R. Address: 88 Sunset Point Drive, Mittagong, NSW [redacted], Australia. Please reply to this email.

I am experiencing difficulties with my iHerb account and tracking my delivery. I placed an order through the app, but once the order was confirmed, my account logged out. Upon trying to sign back in via Google, I keep receiving an error message on the iHerb main page. Even after attempting to sign in with my password, I am unsuccessful. I then tried the "forgot password" option thinking it might help, but I am still unable to gain access. As I am located in the Philippines, I understand shipping may take time, but I would like to track my package. Additionally, I need assistance in recovering my account. Thank you.

Hello, I am reaching out about an order I placed on October 7th with order number [redacted]83 for Optimum Nutrition Gold Standard [redacted]% Whey protein. I received a confirmation email for the order but never received any tracking information. No further communication about the shipping or tracking number was provided through email or SMS. I have been unable to log in with the email address used for the purchase. Resetting the password indicates that there is no user associated with that email, and I cannot create a new account with the same email: [redacted] Despite recommendations from friends, the lack of delivery, tracking, and login access makes me concerned about the legitimacy of the purchase. I am requesting a full refund promptly. If I do not hear back soon, I will have to consider legal action, leave a negative review, and share my experience to warn others. Thank you, Zoher

Hello, I am reaching out about an order I placed on September 23rd with order number [redacted]83 for Optimum Nutrition Gold Standard [redacted]% Whey. While I received a confirmation email for my order, I never received any tracking information or updates on shipping. I also did not receive any SMS updates. Additionally, I am having trouble logging in with the email I used to make the purchase. When attempting to reset my password, I receive a message stating that no user exists with that email. I am also unable to create a new account with the same email ([redacted]). Despite recommendations from friends, the lack of communication and access to my account has left me feeling concerned. I am requesting a full refund since I have not received the item or been able to access my account. I hope to hear from you soon to resolve this matter before taking further steps. Thank you, Zoher

Hello, I placed an order today under number [redacted]51. I tried to pay with a Russian Sbercard, but the payment did not go through. I have 48 hours to complete the payment. I am unable to pay with this card, and I am having trouble unbinding it and linking another card. I made purchases in Kazakhstan, many of which were on sale. If I cancel the order now, I won't be able to buy at a discounted price. Some items are no longer available. Please help me unlink the Russian card and link another one. I am asking for your assistance.

Hello. I am experiencing an issue with order #[redacted]86 for I.N. at Waidhausenstrasse 19/1, [redacted] Wien. The status indicates the order was sent and delivered on 15.11.[redacted] at 9 am by DPD. Despite this, I have not received the package. I have attempted to contact DPD multiple times using the provided numbers, but to no avail. DPD mentioned I should obtain a tracking number from you. I have paid for the shipment but have not received anything. I am unsure of the recipient or delivery location. All necessary information was provided! I am seeking clarification from you, along with either a refund or the delivery of the products. Waiting for over a month is unacceptable. I look forward to your response. Phone +[redacted]11 Email [redacted]

Good day! I have a question about my reviews. My review was blocked, even though the text was normal. Above the review, it states, "This review is temporarily blocked because it contains inappropriate language." Below is the text of my review. It's important for me to know exactly where in the text I may have used inappropriate language. "Blistex, Healing Balm, Lip Protection with SPF. Hydrates gently. Pleasant fruity scent. Made only from natural ingredients. The quality meets the specifications. Convenient size for carrying in a purse and always at hand. Used to heal minor lip damage. Applies thinly on dry lips, slightly cooling and starts working immediately. You can smile without fear of lip cracks. Great for overnight use to have your lips in order by morning. Used by the whole family. Will be reordering. Thank you, IHerb, for the opportunity to purchase wonderful and useful products. Will order again. Wishing everyone good health. I would appreciate a thumbs up if the review was helpful to you." Sincerely, V. Merzlyakov

Hello, On December 2, [redacted], I ordered 4 products totaling $60.88. Unfortunately, the package I received contained the wrong items. I recently opened the package and discovered it contained LactoBif 30 and CoQ10 from my previous order. I would appreciate either a refund or an immediate shipment of the correct products: Oregano Oil, Coenzyme Q10, L-CARNITINE500 ([redacted] Capsules), and B12 Lozenges. It would be great to receive both a refund and the correct products to make up for the inconvenience. Thank you, Shannon M.