iHerb.com Customer Service Issues

I encountered an issue while trying to complete my order. After entering my UP credit card details, I received a message saying the payment details failed and that I needed to update them to proceed. I attempted to use different credit cards, but the problem persisted. I am frustrated and seeking assistance in resolving this matter. Please investigate this issue at your earliest convenience. Thank you, Mirta M.

I recently placed an order for the Relaxing Sleep Tonic by Herb Farm, a tincture product. However, I received an email notification that my order was delivered to the wrong address. I attempted to resolve this through online chat, where I was advised to request a refund and reorder the product to be sent to the correct address. Unfortunately, I encountered limitations in the chat message box, forcing me to provide proof by submitting a photo of a note with the correct address. My correct address is [redacted] India Street, Unit [redacted], San Diego, CA [redacted]. Due to the app's messaging limitations, I could only include my phone number for contact purposes. I emphasize the urgency of receiving the product promptly to address my sleep issues. I seek your assistance in redirecting the order to the correct address without additional charges for the initial misdelivery. If there are any further questions or issues, please feel free to contact me at [redacted]. Thank you for your attention to this matter. Warm regards, Debra Pollack.

I have tried several times to send the photos of the UPS and box in response to the original email to Walmart, but it seems like my emails are not going through. Therefore, I am trying this email address. Issue: My Customer Order Number is [redacted][redacted]. I received the wrong order from Walmart. Instead of Science Research Collagen Peptides, 32 oz, I received a progesterone skin care product. I need instructions on how to return the wrong item and when I can expect to receive the correct order. I was contacted by iHerb on July 6 requesting photos of the box and UPC of the wrong item, which I sent on July 6 and again on July 11. Despite this, I received a response on July 18 stating that no communication has been received and asking for photos of the UPS and box. Please reply as soon as possible to confirm that you have received this email along with the attached information.

Hello, I received Order [redacted]92 from Thorne Siliphos with the seal partially opened. The other order, [redacted]78, had the magnesium seal detached in a clump. Thorne usually has high-quality seals that come off in one layer, leaving a thin paper membrane. I have faith in the brand due to these secure seals. The Siliphos supplement is a bit costly, so if you can provide a postage label via email, I will return the bottle. I kindly request replacements or a refund for both items so I can reorder them. Thank you, Jim.

I made a mistake when registering my account by entering the wrong email address. I am now unable to change it or add my phone number due to the verification code being sent to the incorrect email in a continuous loop. I submitted a Customer Service request for assistance over a month ago but have not heard back. Apart from deleting my account and starting fresh with the correct email, I am seeking a solution to this problem. It appears others have encountered the same issue. It would be beneficial for iHerb to address this technical glitch promptly.

I am experiencing the same issue. When creating my iHerb account, I accidentally inputted an incorrect email address. As a result, I am stuck in a cycle where iHerb keeps sending verification codes to the wrong email. Even when attempting to add my mobile number for verification, the system sends the code to the non-existent email, halting my progress. The iHerb chat support has been unhelpful, suggesting I delete my account, which is impossible without access to the correct email for verification. Despite multiple emails to iHerb Support, I have not received any responses. Contacting the number listed on GetHuman only leads to a message advising they do not offer phone assistance and redirecting me to their unhelpful website. It seems inexplicable how this account was set up in the first place. iHerb's handling of these issues warrants further investigation.

Good afternoon, I am Elena Infante, administrative assistant at the R&D laboratory of Persán S.A. I am reaching out to you because we would like to make a purchase on your website. To do so, we need to register you as a supplier in our database. Could you please provide me with the following information for this purpose? - Company name. - Fiscal address. - Email. - Phone number. - Tax identification number. - Bank account number. - Bank ownership certificate. Thank you in advance. Kind regards,

I made a purchase with you on August 24th, [redacted], for $73.61. I did not receive an email confirmation, and I am locked out of my account because my email or password is not accepted. The automated system mentioned a 6-digit code, which I do not possess. While you have taken my payment, I am unable to access my membership. I am looking forward to receiving the items I ordered. My shipping address provided during the order is as follows: Doug Williamson, [redacted] Arthur Rd., Inverary, Ontario, Canada, K0H 1X0.

I am currently living in Korea but originally from the states. I placed two orders on Iherb. I received an email regarding customs duties in Korea for personal use items. The email mentioned that if there are two or more orders with the same recipient on the same day and the total value exceeds $[redacted], import duties will be imposed. It also stated that if I ordered more than 6 supplements, customs might request a prescription and apply import duties. I tried to use the provided link to change or cancel the order before shipment, but the link was not working. I find it unreasonable for non-prescription drugs to require a prescription. If changing the shipment date is not possible, I would like to cancel the order to receive a refund.

This is Min from South Korea. My phone number is [redacted]-[redacted]. Address: [redacted] Jungang-ro, Misarok Castle Star #[redacted], Hanam-si, Gyeonggi-do (Min M.Y). The iHerb Order # [redacted]16-0 on the package indicates Organic Smooth Move 6-Box, but I received a different item. Email: [redacted] for reference. Please send the correct item promptly. I am upset that after my first purchase from the US in South Korea, I received the wrong product. I vented my frustration through customer service and demand the product I ordered promptly. If not, I will escalate this issue to the company in the US. I am displeased with the international purchase experience. Please ensure the correct product is sent without further errors. Min M.

I am currently residing in Egypt. I placed an order for [redacted] LE, but was informed by the seller that I needed to pay double due to customs fees. Understanding the situation, I paid [redacted] LE in full using my Visa card. However, I was later contacted by the courier stating I needed to pay an additional [redacted] LE in extra charges. Despite my attempts to seek clarification, the courier could not explain the reason for the charges. I am no longer willing to proceed with the order and I am requesting a full refund. I am looking for the customer service contact number for Saudi Arabia or Egypt as I find this situation to be completely unacceptable.

My name is Riadh Alyahya, and I live in Hamilton City, Ontario, Canada. For almost a week, I have been trying to place an order, but it always stays pending because they send the code to my landline. Unfortunately, I can't receive it because I don't have a mobile phone. I'm wondering why they can't send it to my email at [redacted] or [redacted], or even call me on my home phone number at [redacted], like they did before. I've been a loyal customer since [redacted] or [redacted]. Please help me solve this problem. Thank you.

I am requesting a refund for three items from my recent order. I am experiencing issues with processing this refund online. Order #[redacted]58 was placed on August 24, [redacted]. The items I would like to return are: 1) Swanson Sleep Essentials - I experienced objectionable side effects. 2) Source Naturals Malic Acid - The product did not contain active ingredients as advertised, resulting in no noticeable effects. 3) Calif Gold Mag Byglycinate - Similarly, the product lacked active magnesium and did not provide any benefit. I kindly ask for assistance with this matter. You can reach me at [redacted] or [redacted]. Thank you.

Hello, I noticed that my Iherb rewards account has been paused. I would appreciate some clarification on the reason for this action mentioned in the email I received. I believe I have not violated any terms. Could you investigate and provide me with more information? Your help is greatly appreciated. Thank you and have a great day. Email: [redacted]

Order #[redacted]7 was placed on 10/6/[redacted] for $[redacted].30 by Sandra S. Unfortunately, the All Spice bottle D006K with a Best by date of Jan [redacted] arrived completely shattered with its contents scattered in the box. The glass bottles were loosely packed without any protective padding, which is surprising that more items weren't broken. When attempting to email a picture to [redacted], it was discovered that the email is no longer in use. As a loyal customer for years, Sandra expects better service and an easier way to contact the company for a replacement. Frustrated with the current customer service process, attention is needed to improve the user-friendly experience for customers like Sandra.

I am an iHerb customer, and I have noticed an issue with the verification code being sent to an old, deleted email address instead of my current one at [redacted] This has caused delays in processing my orders as I am unable to verify them. I have tried contacting iHerb multiple times via email, but have not received a response or solution. It would greatly help if this problem could be addressed promptly. You can reach me at [redacted] or call me at [redacted]. Thank you.

Subject: Urgent: Delay in Order Delivery Dear iHerb Customer Support Team, I am writing to address a concern regarding my recent order. On September 6th, [redacted], I ordered two products from iHerb: Vitamin D3, [redacted] mcg - Order Number: [redacted]68, and Beerengeschmack, 243g - Order Number: [redacted]51. Despite more than a week passing since my order placement, I have yet to receive these items. I recognize delays can happen, however, the prolonged wait is causing me inconvenience and affecting my health routine. I trusted iHerb for timely deliveries and quality products, making this experience disappointing. I urgently request your attention to this matter. If my orders are not received within the next week, I may need to seek a refund. I value your products and services but cannot continue waiting indefinitely. Your prompt assistance in updating me on the status and expected delivery date would be appreciated. Thank you for your prompt response. Warm regards, A.A.

I initially selected DHL for delivery and paid additional fees, but apparently, my package is being handled by Evri. I am looking to switch back to DHL. The tracking status only indicates that it is "ready for carrier". Is it possible to change the courier service and cover any extra costs associated with the switch? In case switching couriers is not feasible, can I purchase the items in the package once more and request expedited shipping? My main concern is ensuring I have an ample supply of this product. I am feeling anxious due to Evri's particularly poor track record and I am puzzled by how this happened as I never intentionally opted for Evri.

I recently received my order, but one of the items was incorrect. Instead of the Rainbow Light Men's One Multivitamin, [redacted] Tablets that I ordered, I received the Rainbow Light Men's One Daily Multivitamin, High Potency, 90 Vegetarian Tablets. I would like to exchange it for the correct item. Thank you.

I am having trouble reaching you through the app, email, or phone. The only part that seems to work is the payment section, but I am unsure if I will receive what I paid for. If I do not hear from you by Wednesday, I will report this as theft to the authorities since I have proof of the bank transfer to your company. Please reach out to me at +[redacted]41 or via SMS or email at [redacted] Do not claim you cannot contact me since you processed the payment promptly. Thank you.