iFit Customer Service Issues

Subject: Disappointing Experience with NordicTrack Incline Trainer X151 Dear [redacted], Upon purchasing my NordicTrack incline trainer x151, I expected a premium product from a reputable brand. Unfortunately, after nine months of not using the machine, I encountered a software issue in July. Contacting customer service was frustrating with long wait times and unhelpful responses. Despite receiving an SD Card to fix the problem, the manual lacked guidance, and online resources were unclear. Disassembling the equipment revealed a complex repair process. Inserting the card was challenging, and despite my efforts, the issue persisted. Subsequent calls to customer service were met with more delays and uncooperative responses. The representative's lack of assistance and dismissive attitude heightened my frustration. Ultimately, they agreed to send a new console but offered no installation support. The lack of technical assistance and poor customer service left me dissatisfied. I advise caution when considering NordicTrack products due to their subpar customer service and inadequate documentation. Best regards, Shawn C.

Dear Customer Service, I recently received your email, but the solution you provided did not resolve my issue. Despite repeatedly unplugging my machine, once I plug it back in, the screen continues to search for updates without allowing me to access basic features like speed and distance. I want to clarify that I do not use iFIT and do not wish to sign up for it. I simply want my treadmill to function normally. Can you please assist me with resolving this? It has been ongoing for about a month now, and I would appreciate any guidance or signals you can provide to rectify the situation. Thank you for your support. Sincerely, Ryan LaForge

We've been trying to reach iFit's Customer Service for operational questions and system access issues with no success. We've tried calling, chatting, and emailing almost daily for a month without response. Despite finding a working customer service number, no one answers, and there was no voicemail. When we did manage to speak to someone, they kept placing us on hold and promised a callback that never happened. An email response we received also led to no actual assistance. Can anyone there help with these ongoing issues? -Paul and Cristina

As a new IFit member, I am deeply disappointed in the lack of customer service I've encountered. This marks my fourth attempt to address my issue. The routes I created for my iFit stationary bike were submitted to iFit, but the files I received cannot be opened. Every time I try, a [redacted] error message indicates that the page does not exist, and the files themselves are inaccessible. Designing global routes for use was a key reason for my subscription, and I am eager to resolve this matter.

Hello, As an iFIT coach, I recently received one of the rowing machines in North West Zambia. I successfully activated it with the provided code and registered the machine. However, I am unable to locate any additional rowing sessions on the machine itself. Carly Sorensen had graciously preloaded some sessions on the machine, but now that we have wifi, I am looking to access a wider variety of rowing sessions to benefit the community here, including beginner and intermediate series. Any assistance would be greatly appreciated. Thank you. -Rev. J.S.

I recently bought a NordicTrack spin cycle model S15i with a complimentary year of iFit. Despite receiving it on Monday, I have struggled to connect to iFit. When I tried using the touchscreen on the spin cycle, I could only enter my birthdate, but it kept glitching. After contacting support, I was directed to ifit.com, where I couldn't find the option for my free year and only saw a 30-day trial requiring credit card information. I am eager to resolve this issue promptly so I can start using the iFit as guaranteed. It's been five days since I got the spin cycle, and I'm feeling increasingly frustrated by the delay. I hope this matter can be addressed soon. Thank you.

I recently noticed an unauthorized transaction of $[redacted].85 from IFIT. Com on 12/27/19 on my Visa Card. I did not authorize this payment, and I have no knowledge of this service or any associated equipment. I kindly request a refund of this amount to be processed back to my Visa Card promptly. Please reach out to me urgently regarding this issue, or I will have to report this fraudulent activity to the Visa Card team.

I noticed an unauthorized transaction for $[redacted].85 from IFIT. Com on 12/27/19. I did not authorize this payment and am unfamiliar with the services. Please refund this amount to my Visa Card promptly. Kindly address this issue with me promptly, or I will report this fraudulent activity to the Visa Card team.

I recently purchased a new bike, model PFEVEX7156.0 with serial number MM620C[redacted]. I got this bike specifically to use with the iFit app as it has an iFit button and Bluetooth capabilities. However, I've been experiencing issues connecting it to the app. I reached out for help through the chat line, and was informed that my model is considered old and not compatible with the app. This is confusing to me, as Bluetooth should be Bluetooth, right? I'm unsure why the expert told me this. How can I successfully use this bike with iFit despite the compatibility issue?

I have been attempting to cancel my unused iFit account for months through phone calls and emails. Despite previous assurances that I would not be charged again, I was just billed once more today. I have no plans to utilize the service again and request confirmation of a refund for today's charges. I also demand immediate removal from your company's records. I appreciate your prompt attention to this matter.

I recently bought a new CST NordicTrack machine and received a promo code for a one-year membership to iFit. However, it seems that I had a previous iFit account, and now it's asking me to sign up for the membership again. I entered my credit card details but am having trouble logging in and accessing the CVT classes. I need assistance with either merging or resetting my accounts. Understood. I might have used the logon name "hanzin" or email "[redacted]" Kindly review my sign-up status to ensure I can access the services when I return home tonight. Thank you.

Hello, I recently purchased the yearly subscription for iFit. During the payment process, I encountered an error message after submitting my information, but after changing my address to the USA and attempting the payment again, it went through. However, upon reviewing my bank statements, I noticed that the payment was deducted four times. I have tried to address this through the website, phone calls (with significant wait times), support emails, and even reaching out on social media platforms. I have only received a response on Instagram instructing me to call again, leaving me feeling stuck in a loop. The account is registered under the email [redacted] Thank you. - D.P.

Hi Raychel, Yesterday, while using iFit, my ride crashed at the end, not saving the entire workout. My wife experienced a similar crash during her workout, but hers was saved after rebooting. Today, my wife had another mid-ride crash. This has been a recurring issue since we purchased the bike. I am an IT professional and believe it's a programming issue rather than a hardware problem. Additionally, the bike initially booted directly into iFit, but now it first goes to the Android interface before transitioning to iFit. I have considered redownloading and reinstalling the iFit program to potentially resolve these issues.

I am experiencing difficulties with iFIT on my Nordictrack S22i. When the unit is powered on and the app loads, it immediately stops responding to touch commands, except for the top left corner and lower bar. Everything else is unresponsive. The touchscreen functions properly and is calibrated when iFIT is closed, running the background Android OS. It seems the issue lies with the software, not the touchscreen. At times, the entire screen freezes and stops registering inputs until rebooted. This issue persists even after clearing the app's cache and resetting the data in the maintenance menu. I am looking for a way to reinstall the iFIT app. I came across a video tutorial for older models, but ours is a newer design with HDMI and USB ports at the back. Any suggestions on how to resolve this would be greatly appreciated. Thank you!

I recently bought a NordicTrack treadmill and added an extra year of IFit using a promo card. After receiving an email about auto-renewal, I applied my promo code on their website to extend my subscription for another year. However, despite updating my account two weeks ago, I was shocked to see a $[redacted] charge attempt from IFit on my bank account today. I have tried calling their customer service number multiple times, but it keeps stating they are closed. I have also sent emails and even reached out on Facebook Messenger, but I'm yet to receive any response.

(ORDER #W[redacted]03) Hello, I am in need of assistance with our ProForm Cardio Hit Trainer Pro purchased from Fitness Avenue in [redacted]. We are experiencing a tablet display boot-up loop issue, causing our console to be stuck and preventing us from rebooting the IFit program. Despite following the instructions on the website, specifically the link provided below, we remain unable to download the IFit program. This problem hinders our ability to utilize the ProForm trainer effectively. Your help in resolving this matter would be greatly appreciated. France L.

We own the Nordic Track s22i. My wife set up her account successfully and sent me an invitation from the bike to join her one-year membership. When I try to log in with my email, the membership isn't recognized, and most exercises are inaccessible. My iFit email is [redacted], and my wife's is [redacted] I'm sharing a different email for faster communication than my Gmail. I need assistance to connect to her membership properly on the same bike so I can access all the exercise programs. Thank you, Don H. [redacted] (cell)

I recently purchased a Proform [redacted] CSX and activated it without signing up for iFit. When attempting to use it in manual mode, I encounter an issue. Despite setting the resistance and starting to pedal, it switches to R1 after about 30 seconds to 1 minute. The timer doesn't countdown, and it appears unresponsive. I contacted Proform customer support, who referred me to you, mentioning it could be a software problem. I am awaiting your callback. The user manual lacks clarity on the functions of tempo and interval apps, such as their duration and purpose.

I do not have an iFit product. I returned the stationary bike as defective, one day after I purchased it. Before returning it, I contacted customer service who confirmed I should return it. I also canceled my membership then. Despite this, I continue to receive emails about the membership. I spoke via chat with a customer service representative who directed me to a sign-up page, which I do not want to use. I simply wanted to ensure I have not been charged for the membership. My name is Cynthia F., and I do not have the membership number as I canceled it promptly. Your assistance in this matter would be greatly appreciated.

Subject: Assistance Needed with NordicTrack Commercial S22i Studio Bike Dear Kim or NordicTrack Staff, I am reaching out for assistance with several issues regarding my recent purchase of the NordicTrack Commercial S22i Studio Bike. Despite my best efforts, I have encountered various problems that I believe require your attention. To provide some context, I am 69 years old and while I consider myself relatively adept with computers, I have faced challenges with setting up the bike since its delivery in December. I made the purchase online on 11/27 using the email [redacted]; however, I never received any communication from NordicTrack at that address, which has led to a series of complications. I have made efforts to resolve these issues by contacting NordicTrack support, creating a new password, and updating my email to [redacted] Unfortunately, I continue to face obstacles, such as incorrect email records on file and difficulties registering the bike's console. I have compiled a list of questions and requests for assistance: 1. Can the bike/console be registered under the email burdettian and iFit under [redacted]? 2. I am unable to register the console as it indicates the code is incorrect. 3. How do I pair the iFit app with the bike using Bluetooth? 4. The console has displayed incorrect time zones, how can I correct this? 5. In some rides, resistance and incline settings did not adjust. Is this normal? 6. Do I need to keep the iFit app open on my phone for full functionality? 7. How can I access features like Globetrek and Google Maps on the console? 8. Where is the headphone jack located on the bike? I apologize for the lengthy email, but I am hopeful that you can provide the necessary guidance and support to resolve these issues promptly. Thank you, Ian Burdett