iBotta Customer Service Issues

I use the Wal-Mart grocery pickup service, but I encountered an issue with the online receipt lacking a standard format and QR Code. Despite requesting a paper receipt from the personal shopper during pickup, they were unable to provide one due to system limitations. In an attempt to resolve this, I took photos of the online receipt which included the date, item details, transaction code, payment amount, and method. However, when I submitted this information without the QR Code, the app only credited me for a single item worth $0.25 instead of the remaining $6.75 for other qualifying items on the same receipt. It's essential for the app to accommodate various shoppers who prefer e-receipts and may not have access to paper receipts. As more individuals embrace eco-friendly practices and rely on services like grocery pickup or local deliveries, it's crucial for the app to accurately process detailed electronic receipts. I would appreciate guidance on how this oversight will be addressed to ensure fairness for all types of local store shoppers. Thank you, Lisa L. M.

I was locked out of my account a week ago. It took several days before the review team contacted me back. They explained the reasoning for the account review and assured me it was set back to normal. However, it has not fully reverted, and it has been over three days since I last spoke with them without any response. I find myself reluctant to continue purchasing items for the rebate without clarity on my account status. I am unsure if I am still welcome on the app. I acknowledge any mistakes and apologize for any unintentional misinformation provided. I am willing to have my earnings reversed if necessary to resolve the issue. I enjoy using this app and have recommended it to others. I have a friend interested in joining through my referral link. I am at a loss on what to do next. I appreciate the hard work of the staff, understand the high volume of users, and just want my account restored to normal. I am willing to cooperate to rectify any errors and genuinely value the app and the community.

I recently joined Ibotta and made several purchases to qualify for the $20 welcome bonus. Upon my first attempt to upload my shop rite receipt, it was unsuccessful. I tried again within the specified time frame. Unfortunately, I then went on a weekend trip and disposed of some product packaging. It was only after resubmitting the receipt that I learned I needed to scan the barcodes of the products along with the receipt. The items I couldn't scan include: Little Bites, Kellogg's Fruit Snacks, Beechnut Toddler Snack Bars, Honey Bunches of Oats Caramel Apple, and Wavy Pringles. These items are listed on the receipt dated 2/15/19. I didn't realize this additional step was necessary before using the products. Thank you in advance for any assistance in resolving this issue and receiving the welcome bonus.

I learned about Ibotta from a YouTube blog and used a specific referral code to open my account. I accidentally created a duplicate account with a different email address and did not receive the referral bonus. Despite answering personal questions, they deactivated my second account near withdrawal. I feel unfairly targeted. My husband also had trouble withdrawing funds, and his account got deactivated after seeking help, claiming he logged in with my phone. They took his money without valid reasons and are unresponsive to email.

After installing the Ibotta app, I encountered an issue where the screen froze after my first purchase, prompting me to register again. Unfortunately, during this registration, I accidentally misspelled my first name. Now, every time I open the app, it shows the wrong first name account (kimuko) instead of the correct one (kumiko), which has credits from a purchase. I need assistance in removing the incorrect account and restoring the correct one to make future purchases. Both accounts are linked to the same email address: [redacted] Thank you for your help, Kumiko (first name)

I'm experiencing two issues at the moment. Firstly, I bought a TV online from Target via the Ibotta app last month, but the transaction is still pending in my account. Despite sending multiple emails with screenshots and reference numbers such as request [redacted] or [redacted], no one has responded or corrected the issue. I would appreciate it if this could be resolved promptly as it was a significant purchase. Secondly, following a lengthy email exchange regarding the previous matter, I discovered that an Ulta order from January was canceled by someone within Ibotta, resulting in the loss of $1.60 in online credit and a $10 bonus from my account. I did not initiate this cancellation, so I am requesting that the total of $11.60 be reinstated in my Ibotta account. Thank you for your attention to these matters. - Jessica Moeller

I recently updated my Ibotta app and realized my account with $[redacted].00 has disappeared. Despite logging in using my email [redacted], I received a "TOKEN INVALID" message. I then tried logging in with my Gmail [redacted] but encountered the same issue. I've been a loyal user of Ibotta for years. How could my account vanish along with all my hard-earned money?

I am Angela Handrinos. I encountered issues while attempting to cash out $20 for a Regal Gift card. I forgot my password which was linked to an old email address, preventing me from resetting it. After unintentionally logging out of the app, I now face difficulty logging back in. Despite suspecting I entered the correct password, I continuously encounter an error code. The specific error message I receive is: "Oops! An unknown error occurred ([redacted] : POST /v2/login.json)." This error persists both on the app and my PC. The current email address on file is [redacted], my previous college email. I wish to update it to [redacted] For further assistance, I can be reached at [redacted].

I recently joined ibotta on March 2, [redacted], and have been using the app while shopping at Walmart. I discovered their referral program and after trying it out, earned $14.50 just from one trip, which was great. I shared this with a friend, and she downloaded the app the same day. Another family member signed up on March 8, [redacted]. Today, on March 10, [redacted], while shopping I encountered an issue. When my family member needed to log into their account, I let them use my phone. Subsequently, when I tried to log back into my account, it was deactivated temporarily or permanently. I believe this is due to a concern that two accounts were being used on one device, but my family member's account was created on their own phone, not mine. I'm eager to understand how I can reactivate my account as I use it frequently and find it enjoyable. Thank you!

My debit card was incorrectly charged $36.05. I contacted my bank to dispute this charge from Ibotta related to an Applebee’s eGift card. I didn't realize it was for a purchase and thought I would get cash back. When prompted to enter the amount spent, I input the sum I actually spent at Applebee’s on 2/27/19 using my debit card. I have proof of the transaction if necessary and have already filed claims with my bank and the provided Applebee’s eGift card number. The charge occurred on 3/11/19 while I was at home, causing confusion. I misunderstood the offer, thinking I would only get cash back for my in-person purchase at Applebee’s. Can I please be refunded the $36.05 charge for the Applebee’s eGift card? Both my bank and Applebee’s are aware, and I am seeking a resolution promptly. Thank you, have a nice day!

I signed up for the Ibotta app on the Google Play Store a few weeks ago but uninstalled it. Now, when I try to reinstall, it says my email is already in use. My email is [redacted] I would like to use the app again as I find it very useful. Can you assist me in resolving this issue?

I have been experiencing issues with my phone lately; it dies very quickly. A few days ago, I went shopping at Walmart to redeem some Ibotta rebates. Unfortunately, my phone was dead, so I asked my companion if I could log into my Ibotta account on their phone. Even though the terms state that up to 2 accounts can be associated with one device, I encountered difficulty logging in, despite entering the correct password. After purchasing items, I returned home to find my Ibotta account deactivated without explanation, with over $70.00 in savings. Unsure if I should have cashed out earlier or if my account was linked to too many devices (though only 2 were used), I am perplexed by the deactivation. I would appreciate resolving this issue as I am certain I did not create multiple accounts, especially considering my companion's account remains active.

On February 4, [redacted], Ibotta locked my account with a balance of $[redacted].99. When they unlocked it on February 27, [redacted], they had deducted $[redacted].65. Despite reaching out to customer support via email multiple times, I received no response. When I tried to use the remaining funds to load gift cards, my account was locked again. After more unanswered emails, I was informed on March 27, [redacted], that my shopping habits were considered wrong, leading to a permanent account lock. I earned the $[redacted].99 through rebates, and I want it refunded. My shopping habits should not impact my account status, especially when I followed all rebate instructions. Please assist me in resolving this matter.

Upon finding my offers, I made sure to add them before entering Food Lion. Once in the store, I encountered difficulty accessing the redeem page, despite multiple attempts during my shopping trip. The app repeatedly failed to load, leaving me frustrated as I couldn't utilize the uploaded deals. I would suggest allowing redemption via receipt, similar to other stores, as a solution to technical issues. Your prompt assistance in refunding the cash back I missed out on due to this inconvenience would be greatly appreciated. Thank you.

I would prefer my Publix purchases to not be automatically linked to Ibotta. Sometimes during checkout, I forget to enter my phone number. Occasionally, I miss adding a product to the Ibotta list, and there is no option to add it afterward. The current system is not convenient for me. I would like to revert back to the old method of taking a picture of the receipt at Publix. Additionally, the poor internet connection at Publix prevents me from adding items to my Ibotta list while shopping. Recently, I keep receiving a "Oops! We are having trouble communicating with our servers" error, which stops me from selecting items I want to purchase or even viewing the available offers.

I have already contacted the balance.com via email but have not received a response. A friend installed the app on my phone for me, and I have used it regularly. Today, 4/6/[redacted], is my last day to claim my $20 welcome bonus. Despite purchasing over 11 items on the app, I have faced issues with items expiring before I could clean them and now see that I do not have enough funds in my account to transfer to PayPal. I worked diligently for the past two weeks to buy these items, even some I didn't immediately need, just to meet the requirement. I am extremely frustrated with the app and plan to share my experience on Facebook if this matter is not resolved promptly. I find coupon-cutting to be a less stressful and more honest option compared to the challenges I've faced with this app. Many users seem to share similar complaints, which could be why there is no visible customer service phone number.

I didn't receive credit for purchasing the Envy apples at Meijers, which would have been my 10th item to qualify for the extra $20 as a new customer. I made sure to reach the tenth item within the time frame by doing it all at once. I contacted the care team, but after 48 hours, I haven't received a helpful response. I tried to upload my receipt to prove the purchase, but due to my Meijer card being linked, the attachment option on the care team page isn't working. Is there another way to submit the receipt, perhaps via email, so I can receive the $21 owed to me? This is my first time using Ibotta, and this experience has been disappointing so far.

I need assistance; my account was flagged and locked for review. I'm new and referred 5 friends, 4 of whom have signed up and made purchases. I am waiting for my $40 referral bonus, which I have not received yet. I have contacted customer support several times but have not received a response. I'm new to this platform and would appreciate some help. Sorry for the multiple messages, but I haven't received any answers regarding why I haven't received my bonus despite my referrals joining and making purchases. Please assist me with the account situation. Thank you.

On February 4, [redacted], my account was locked. Despite sending 12 emails, I have not received a response. Then, on March 9, [redacted], I received an email from a supervisor named Jim stating that my shopping was incorrect and that I did not purchase the items for rebates. I did, in fact, purchase every item eligible for a rebate. Subsequently, my account was permanently closed, and I had a balance of over $[redacted]. I urgently need my funds returned to me. It feels like a significant amount to lose. Due to being blocked from sending additional emails, I am reaching out for help here. Thank you.

I am having trouble accessing the help feature through my account. I recently updated my email address, and after the latest Apple update on my phone, I can log in to the app. However, when I try to use the help feature, it shows my old email address, stating it is already in use, and directs me to the new account sign-up page. This issue arose when I did not receive a $50 Walmart card I requested, as it was sent to my old email, [redacted], instead of my updated one, [redacted] I am attempting to check the status of the $50 but am unable to access the help page for any updates.