iBotta Customer Service Issues

I've been struggling for weeks to connect my PayPal account. I received the verification code to link my phone number but now my account is locked. I need assistance to unlock my account as I cannot even reset my password. It seems there were two accounts linked, and one was removed. I'm frustrated with the slow email responses that do not resolve my issue promptly. Your help in merging my balances is greatly appreciated.

I am struggling to withdraw over a hundred dollars. I have attempted to contact customer service for a week without receiving any response until today. Unfortunately, my concern about withdrawing funds was ignored. I seek assistance in getting my money back, regardless of it being through PayPal or a gift card. The company deducted $10 from my account, adding to my frustration with their poor customer service and lack of communication. Any help resolving this issue would be greatly appreciated.

I made a reservation through Priceline via the Ibotta app in August to earn cash back for my vacation. They indicated that it could take up to 75 days for the cash back to show up in my account, which would be in late October. By mid-November, the cash back was still pending. After reaching out to Ibotta and providing them with the necessary information, they have been giving me vague estimates on when the issue will be resolved. Now, their response is simply, "We're happy to hold on to your case," without any apology or credit being issued.

I have submitted multiple help tickets regarding not receiving a verification code to link my PayPal account to Ibotta for cash out. Despite following all instructions, I have not received a code, and the tickets keep getting closed. The one open ticket has been marked as resolved, but my issue persists. I have been patient but am eager to withdraw my funds. Each time, I am informed that my account was flagged for suspicious activity related to some refunds, but I am still unable to access my cash. I am seeking technical support as my problem remains unresolved. Kindly provide me with assistance. Thank you. Trac

I bought items at Walmart for $32.51 on December 22. The cashier instructed me to scan my debit card for the transaction to proceed. Unfortunately, I was charged twice in my checking account. I am willing to forgo the 1% cash back, I simply request a refund for one of the duplicate charges. Today, I encountered difficulties when attempting a larger transaction at Walmart. I am frustrated by this experience and have decided to avoid using pay with Ibotta at Walmart in the future.

I received an email from the Ibotta team on December 23, informing me that my account had been locked and flagged for review. While I can still redeem offers and earn with Ibotta, my ability to withdraw funds has been suspended. Despite reaching out to Ibotta's care team multiple times, I have not received any responses to the support tickets I submitted. I am unsure what went wrong and hope to resolve this issue soon. I appreciate your time and consideration. You can contact me via email at [redacted] or by phone at [redacted]. Thank you. -L. Freeman

I am encountering difficulty accessing my Ibotta account under the email address [redacted] Despite several attempts, I am unable to log in due to an error message indicating an invalid entry. I suspect this may be due to a forgotten password. I have tried using two potential passwords - lilyauna21 and lilyauna0721 - without success. I have accumulated a balance of over $40 that I intended to use for purchasing two gift cards, a $20 Walmart card, and a $20 GameStop card for my daughter's upcoming birthday. I am eager to resolve this issue promptly as the gift cards are time-sensitive. Kindly assist me in regaining access to my account to avoid a negative experience with the Ibotta app. Your swift response is greatly appreciated.

My account is currently locked, and I am unable to access my funds in my PayPal account. The app is asking me to contact customer support, which seems impossible since there is no direct way to reach you except through this forum. I appreciate your app, but this issue is causing significant inconvenience as I cannot access my money. I receive a text to verify my phone number, but then I am told my account is locked and to contact support. I have already followed all the suggested steps. Please resolve this matter promptly. Thank you.

I purchased $[redacted] of products at Ulta during a road trip. When I got home, I snapped a picture of my receipt, and the next prompt asked for payment information. I selected my debit card, as there was no cash option. A few days later, my checking account was debited $[redacted] for Ulta, despite already having paid in cash. This caused an overdraft in my account. I need assistance in getting a refund.

Recently, a Walmart cashier at the Milford, Delaware store shared that they are no longer accepting Ibotta pay due to reported scams. However, we were still able to utilize the payment through our phone after the cashier mentioned the change. Could you clarify why Walmart is still listed on the Ibotta app? The cashier also mentioned that Ibotta purchases and e-gift cards through cell phones would no longer be allowed. It would be helpful to receive confirmation on this change and have Walmart removed from the app if necessary. Additionally, improving communication with vendors would help prevent confusion for customers in the future. Thank you.

I recently made two purchases to complete the last five offers for my $15 welcome bonus. Despite submitting valid receipts within the time frame, my earnings did not reflect the bonus. After reaching out to Ibotta customer service, I received an email with a referral number, but no further action was taken. I still have the original receipts and am eager to have the $15 bonus credited to my account. The incentive of the bonus encouraged my last purchases, and I hope to resolve this issue promptly. I have also tried contacting online support without success. I value my experience with Ibotta and am looking forward to continuing to use the app without any hindrances.

On February 11th, I made a purchase using my loyalty card at Shop N Save for a variety of items. After waiting a few days without receiving my expected bonuses totaling over $50, I submitted a request to the help center along with pictures of my receipt. Despite an email response stating it would take 24 to 48 hours to resolve, I have not heard anything further. After sending a follow-up request, I received the same automated email reply. It's been 12 days, and I'm still awaiting a resolution for my purchase of more than 15 items. I'm disappointed in the lack of customer service communication and the absence of a customer service number to address this issue directly. I rely on these bonuses to supplement my expenses, and the lack of response is concerning. I have also referred someone who made purchases through the app but did not receive their promised bonuses. I hope this matter can be resolved promptly.

Yesterday, I attempted to use Ibotta and was advised to update to the new app. However, upon doing so, I encountered a problem with my password. Despite multiple attempts with various passwords, I was unable to access my account. Subsequently, I initiated a password reset but continued to face issues with the new password not being accepted. As a long-time member since January two years ago, I am frustrated by the inability to log in and access your services. I have not used Ibotta in over a year due to camera-related difficulties on my previous phone. Now, with a new phone, I hoped to resume using Ibotta and utilize the remaining balance in my account. This recurring password problem has hindered my access to the site. I would appreciate assistance in resolving this matter to utilize the balance in my account.

I signed up for Ibotta months ago but didn't start using it. Recently, I tried to log in but forgot my password. When I attempted to reset it, I got a message about someone else using my email. So, I tried with another old email, where I couldn't verify the password reset due to not using that email anymore. Now I'm stuck with the same issue. I'd like to access my account with my regular email ([redacted]) and set a new password to start using Ibotta once more. Thanks for the help! - Marie C. ([redacted])

On May 22, [redacted], I attempted to use Pay by Ibotta for a purchase at Home Depot but mistakenly entered the wrong amount of $84.14. Struggling to correct it to $91.13 while others waited in line, I ultimately used my Wells Fargo Debit Card to pay the correct amount. This led to a double charge for the same item: $84.14 through Ibotta and $91.13 with my debit card. The discrepancy is due to taxes. Despite contacting Capital One to reverse the initial charge, they were unable to assist. I turn to this forum for help. I have been a long-time Ibotta user and value their services. Technical issues like this are not uncommon, and I trust Ibotta will refund the $84.14, essential to maintaining a positive view of the company. I hope Ibotta resolves this matter promptly, and my faith in their service remains strong.

I have been submitting text help tickets for over two weeks, but I haven't received any assistance to resolve my issue. I requested to change the phone number on my account due to my broken phone and even had my mom email confirming it's okay to use her number, but no one has responded to me. My email address is Jackson Heather oh [redacted] at gmail.com. I need to update the phone number to my mom's, which is [redacted]. They asked my mom to email her confirmation two weeks ago; her email is Jackson Tracy [redacted] 6 at gmail.com. The provided phone number is correct: [redacted]. I am frustrated with the lack of response and the ongoing issues. Please address this matter promptly. I need to access my funds totaling $35.20. Kindly assist me in resolving this situation as soon as possible. Thank you.

I've been trying to access my account for over two weeks now since my daughter broke my phone. I have $35.20 that I need to withdraw. Can you please update my phone number to [redacted]? My mother also has an account with you, but she has given me permission to use her phone number to resolve this. I hope to receive a prompt response as I have worked hard for this money and it is rightfully mine. I will delete my account after retrieving my funds if this issue is resolved efficiently. Thank you.

For the past month, I have been attempting to withdraw funds from my account. Despite sending several emails to confirm the transaction, I have not received any email notifications. After reaching out, they mentioned fixing the issue and advised me to change my password. However, when I attempted to do so, the system indicated that the password was invalid or expired. This ongoing problem of unresponsiveness and inability to resolve the matter has been persisting for months. I am eager to escalate this matter to a supervisor as I am feeling very frustrated.

I have submitted my recent Publix receipt and additional tickets for review. Unfortunately, many times when I shop at Publix, the offers do not get credited at checkout, so I have to submit a request. Today, I discovered that a Publix receipt I submitted through the app was not credited at checkout. Additionally, I noticed an issue with a previous target receipt where I only received credit for a portion of my purchases. Initially, I had $19.50 worth of credit, which was reduced to $16. My credit has now disappeared entirely. I urge you to review all my recent tickets promptly. It is essential that my account is credited correctly, as I put a lot of effort into using this app. As a mother of five children who spends $[redacted] per week on groceries, these credits are crucial for my family.

Hi, I'm Max Medeiros. I am reaching out about a recent Walmart order I picked up using Ibotta grocery pickup and delivery. I received a credit of $86.85 on 8/16/20 from the order and an additional $1.50 in Ibotta bonuses. However, when I tried to withdraw the earnings to my PayPal account ([redacted]) around 2:15 pm on 8/16/20, my account was locked. I have attached all the relevant information, including receipts, offer matches, linked accounts, earnings details, and the account lock message. Please assist me in resolving this issue so I can receive the funds in my PayPal account. Thank you for your help.