eHarmony Customer Service Issues

I am disappointed with my experience on eHarmony. I signed up on May 17 and have been using it for about a month. When I tried online dating on Match.com for a year, I would receive an average of six messages daily. However, on eHarmony, I have only received three messages in the entire month. Most member pictures are blurred, and those that are clear do not match my preferences set in my profile and quiz. The contact phone numbers on the website turned out to be invalid. I am frustrated and seeking a refund. I would not recommend this site to others. Although I understand you are not affiliated with eHarmony, I appreciate any assistance you can provide. Thank you, Kay Kahoun.

I received a fraud alert email from my credit card company about a $[redacted].72 eharmony charge on July 1, [redacted], to Discover card ending in [redacted]. I believed I had canceled my account in Jan or Feb after a short experience with your service. I have tried to call your customer service numbers for nearly an hour with no success, only getting busy signals. I would appreciate your assistance in getting a refund for the $[redacted].72. The credit card has been canceled due to fraudulent charges. Thank you for your help in resolving this issue. Kathryn B.

I want to bring to your attention a problematic individual named Greg Voss. He frequents various dating sites using numerous email addresses and often operates without a profile picture. Instances of him being spotted on Match and Meetville, both with genuine and fake accounts, have been reported. Greg has a concerning pattern of addictive behavior, engaging in online platforms to interact with women for inappropriate reasons. He exploits chat rooms, video chat apps, text apps, and burner number apps to communicate with women, usually targeting individuals aged 18-25. Despite being a 39-year-old with a teenage daughter and a 21-year-old son, he presents himself deceptively online, manipulating women by portraying a sympathetic persona that later turns into a request for explicit content. Greg Voss works at Big Number One Motor Sports in Homewood, Alabama, and resides in Adamsville. He can be reached at [redacted] or through emails such as [redacted], [redacted], [redacted], and [redacted] It is vital to take action against individuals like him to protect others from potential harm.

I joined eharmony on July 18th, hoping for a 3-month subscription. However, when I checked the next day, I saw that I was charged $[redacted].75 for a 2-year subscription without my consent. They did not ask me to choose a period or inform me of the amount. I am unable to get a refund because I do not reside in one of the states where they offer refunds. I feel this is deceitful behavior and a scam.

I am requesting the immediate removal of my bank card ending in [redacted] from your withdrawals. Despite attempting to reach out through all provided phone numbers and email addresses, I have been unable to establish contact. Upon trying to email, I was informed that due to not having an account with you, assistance could not be provided. It has come to my attention that you have been debiting funds from my Wells Fargo Bank debit card without my authorization. Please review your records, as I am not a customer and have not authorized any transactions. In compliance with my attorney's advice, I demand that you cease withdrawals from my account promptly. Failure to do so will result in legal action. This marks my third attempt to communicate with you regarding this matter.

I have been attempting to contact your company but have not received any response. Eharmony, once known as a reputable company, seems to be facing issues that have affected its customer service. Unauthorized monthly charges of $[redacted].00 have been deducted from my PayPal account, which does not align with the original agreement I made for a yearly membership fee. I have already reported this to my bank, Wells Fargo. Despite several attempts to cancel my membership, including online, it appears to have been ignored. The lack of responsiveness, low reviews, and unprofessional practices have led me to lose trust in Eharmony. Please escalate this matter to a manager for resolution. I am requesting a refund and immediate cancellation of my membership. It is disappointing that there is no way to speak with a representative, even after the company's relocation to Seattle.

I want to bring attention to a user named Greg V., who engages in inappropriate behavior on various dating platforms. He uses multiple email addresses and frequents dating sites without posting pictures of himself. We have discovered his presence on Match and Meetville, where he uses both real and fake accounts to engage with women. Greg has a disturbing pattern of seeking out younger women between the ages of 18-25 despite being 39 years old with children. He manipulates conversations, portraying himself as a victim of his past relationships to gain sympathy before pressuring women into sending explicit photos. He works at Big Number One Motor Sports in Homewood, Alabama, and resides in Adamsville, Alabama. One of his phone numbers is [redacted], and some of his known emails include [redacted], [redacted], [redacted], [redacted] It's crucial to address this concerning behavior and take action against it.

Hi there, I'm Edward (Ted) G. Terranova. I had used a credit card to join your service in January [redacted]. The card needed to be canceled in June, and a new one was issued. Despite not providing the new card information, there was a charge of $[redacted].80 made on it, which I disputed and was reimbursed. Now, you are stating I still owe this amount due to not taking some necessary action to cancel. I kindly request a refund of the full amount charged. Please either refund the fee in full or prorate it if the service was used from June onwards. I can be contacted on my cell phone at [redacted]. I request that my service be canceled, and a refund processed promptly. Thank you for your understanding and assistance.

Reference: Incident # [redacted]44 I am writing in response to your latest communication regarding your concerns. In reviewing your case, it appears there has been a misunderstanding. According to our records, you indeed purchased a 12-month plan for $[redacted].28, which reflected a 40% discount for a single payment. However, it seems there was an error in the amount deducted from your checking account. This discrepancy will be rectified promptly. The plan you acquired is valid until late January, encompassing the full 12 months. Rest assured, any additional fees will not be charged unexpectedly. I apologize for any confusion this may have caused. Should you have further questions or require assistance, please do not hesitate to reach out to our customer service department. Thank you for bringing this matter to our attention.

Hello, I'm Nataska Walters, and I'm 60 years old. I often find that young men take an interest in me, but upon re-reading my profile, they realize I'm looking for someone closer to their age. Even though I am 60, I look and feel much younger. My preference is for men between 35 and 45 years old as I find older men to be set in their ways and less receptive to my vitality and wisdom. I connect better with younger men who are ambitious. Some men who contact me are great but seek someone younger. It would be helpful if they paid closer attention to my profile to avoid disappointment. I'm interested in finding the right partner without wasting anyone's time. Would appreciate any help in this matter.

I was unaware of the ongoing charges throughout the year. I attempted to contact you multiple times using the provided phone number, which seems to be invalid. The website presented unrealistic options compared to other dating sites. The women highlighted did not share similar interests, and the selections did not match my specified criteria despite requesting for reasonably attractive, financially independent women within close proximity. Notably, there were no suitable options in Philadelphia; all matches were 50 to [redacted] miles away. Therefore, I request the immediate cancellation of my membership. Failure to do so will result in escalating this matter to the Pennsylvania Office of Consumer Advocate within the Attorney General's Office. Kindly confirm the cancellation via email and ensure that any pending charges on my American Express card are dropped. Thank you, Rick McMenamin. My contact email is [redacted] and mobile [redacted]. This is my repeated attempt to reach out to E Harmony, and I am documenting it for future reference if necessary.

I want to bring to your attention a concerning issue involving a individual known by several aliases. He is active on various dating platforms, engaging in inappropriate behavior towards women by using fake profiles and manipulating them. Despite claiming to be in his 40s with kids, he targets women aged 18-25, using sympathy tactics and false identities to lure them into explicit conversations. This man, whose real name is Gregory Voss, works at Big Number One Motor Sports in Homewood, Alabama, and resides in Adamsville, Alabama. His contact details include his phone number [redacted] and various email addresses: [redacted], [redacted], [redacted], [redacted], [redacted], and possibly yahoo.com. It's crucial to address this issue promptly for the safety of others.

I wish to alert everyone about a user named Greg Voss, a deceitful individual with multiple email addresses who frequents various dating sites worldwide. Greg typically withholds his photo but has been spotted on Match and Meetville. While he uses genuine information on these platforms, he also creates fake profiles. He exhibits behavior indicative of a sex addiction, engaging with women on dating sites, chat rooms, and video apps to watch them. Greg employs text and burner apps to acquire different numbers to communicate with women and coax them into sending photos. Despite being a 40-year-old with a 17-year-old daughter and a 23-year-old son, he predominantly targets women aged 18-25. Greg manipulates with sweet, sympathetic talk, falsely portraying himself and his age, leading to sexting exchanges with deceptive photos. His real name is Gregory Voss, and he is associated with Big Number One Motor Sports in Homewood, Alabama, while residing in Adamsville, Alabama. One of his known contact numbers is [redacted]. Some of his email addresses include [redacted], [redacted], [redacted], and [redacted]. It's essential to take action against such deceptive behavior.

I would like to request a refund for the recent $[redacted].95 charge on my eharmony transaction. I intended to pay only $14.95 but mistakenly initiated the larger purchase. The small print appeared after I clicked pay, and it felt misleading. I need my money back as this situation seems unfair. I was creating an account for my friend with eharmony out of kindness to help him while he is feeling down. It's disappointing to face this issue despite trying to do a good deed. As a single mother of three, managing finances is challenging. However, I still wish to keep my account to assist my friend in finding a girlfriend. Could you please process the refund for me?

I was charged $95 unexpectedly in September although I hadn't used the service since Fall of [redacted]. eHarmony informed me that I was enrolled in a subscription, which I promptly canceled. Despite my dissatisfaction, the September charge was not refunded as I was informed that I had access to the service until the end of the month. To add to my frustration, I was charged again in October. I am hoping to address these concerns before taking further action with the Better Business Bureau. -Henry Acacia

I have reached out multiple times with no response. My premium access was deactivated and my bank card was mistakenly charged twice. I only agreed to a $14.95 trial, yet I was billed $[redacted].10 initially and then charged again today without consent. I have alerted my bank to report this suspicious activity as fraud. I demand immediate refunds for both unauthorized charges. Please provide a valid phone number to speak with a representative as the ones listed are not functional. I intend to escalate this matter to the appropriate authorities if my concerns are not addressed promptly.

I am 79 years old and need assistance with adding photos to my profile. I have managed to collect five photos on my [redacted] email and would like to email them to you for help in uploading them to my profile. This is the only method I am familiar with for adding photos to my profile. I have been a subscriber for about a week and have been waiting for assistance for the past three days. Despite being on your help call list, no one has reached out to me. I am disappointed with the lack of response and support. I am reaching out to see if there is someone in the company who can assist me with this issue. Thank you, Harold J. Santa Fe, NM

I would like to report a concerning individual named Greg Voss. He seems to be engaging in inappropriate behavior on various dating sites using multiple email addresses. His pattern involves using dating platforms, chat rooms, and video chat apps to interact with women and request explicit images. Despite being 41 years old with children, he frequently targets women aged 18-25. Greg Voss manipulates his victims by pretending to be sweet and sympathetic, only to disappear once he receives the images he seeks. His real name is Gregory Voss, and we have discovered he works at Big Number One Motor Sports in Homewood, Alabama. His contact information includes the phone number [redacted] and emails such as [redacted], [redacted], [redacted], and [redacted] It is essential to take action against his deceptive and exploitative behavior.

I have not found any value in my eharmony subscription over the first 4 months and wish to cancel the auto-renewal. I lack faith in the personal matching and testing process as it does not reflect me accurately. I am open to retaking the test if that is an option. The suggested matches are not compatible, with many lacking photos. Requiring photos might improve the quality of matches. As a 70-year-old relying mainly on social security, the expensive $[redacted] subscription has not been worth it. Despite being tech-savvy, my experience on eharmony has been disappointing. I regret to say that I will not recommend eharmony to others. I feel frustrated and deceived by what seems like a scam. I request the auto-renewal be canceled. Thank you. - Rita F. B.

I am struggling to access my eHarmony account due to the two-factor authentication sending codes to a deactivated email address from "mail.com". I initially set up this exclusive email for privacy and security reasons, but mail.com has since deactivated it. Despite attempts to contact eHarmony via phone and customer care, I have been unable to resolve this issue, as all responses are being sent to the now inactive email. The recommended phone number just leads to a long ring and then a busy signal. This situation has left me feeling extremely frustrated. Any advice on how to regain access to my account would be greatly appreciated.