eHarmony Customer Service Issues

This user is informing everyone about Greg V., who frequently uses various email addresses and is active on numerous dating platforms. He often omits to upload a photo, and has both genuine and fake accounts on sites like Match and Meetville. Greg, a 39-year-old individual with a 16-year-old daughter and a 21-year-old son, is mentioned to be a sex addict. He engages with women on dating sites, chat rooms, and video chat applications to watch them, utilizing text and burner apps to obtain different phone numbers to request pictures. He typically targets women aged 18-25, portraying himself as sweet, romantic, and victimized by past experiences. After building trust, he deceives with false information about his identity and abruptly ends communication. Any assistance in addressing this person's behavior would be highly appreciated. His real name, Greg Voss, his workplace at Big Number One Motorsports in Homewood, Alabama, and his residence in Adamsville, Alabama are disclosed, along with some of his contact numbers and email addresses.

Hello, I enrolled in a 6-month promotion where I agreed to make three $83.97 payments. My understanding was that the second installment of $83.97 would be charged on August 29th, but my account now shows a payment of $[redacted] due on July 29th. I have a receipt confirming the original terms of the promotion. Additionally, my subscription was supposed to end on December 29th, [redacted], but my account settings show an expiry date of March [redacted]. I would appreciate clarification on these discrepancies to ensure I am billed correctly and my subscription ends as agreed. Thank you for your assistance. Regards, Keshi

I've been on eharmony for less than a month, and during this time, four of my matches have been withdrawn. It's frustrating as they don't seem to screen the candidates properly. For instance, one match was listed as a PhD in his 40s or 50s but worked as a truck driver for a trucking company. Another match today indicated he was focused on his ex-wives' intentions. These mismatches are disheartening considering I specified an age range from 68 to 78. Four withdrawals within a month is concerning. I believe eharmony needs to improve their vetting process before matching candidates. Unfortunately, I have lost confidence in the service and feel hesitant about the matches they provide. I am looking to cancel my subscription and would appreciate a refund for the remaining time. The matches eharmony suggests are far from suitable for me, and I wouldn't consider meeting any of them.

Hi, my name is Carrie. I am extremely disappointed with the matches I received on Eharmony. I wasn't given the opportunity to preview them before signing up. I know your office is closed for the holiday, but I need to cancel my subscription immediately. I put a lot of effort into setting up my profile, and this experience has been very disheartening. I don't plan on recommending Eharmony to others due to this. I will contact you first thing on Friday to finalize the cancellation. Thank you.

Hello, I'm looking for guidance on where to share our unique love story. Our relationship covers [redacted] miles over the past 2 years, where we've only met 3 times. I am a missionary in Hawaii, and my partner, located in Virginia, is in his early 60s while I am in my late 50s. We connected through EHarmony and have sustained our bond through daily texts and calls, despite financial limitations. We are planning a simple wedding on December 1st in Hawaii, yet it comes with its own costs. We feel our genuine love is a tale of integrity worth sharing, and we wonder if EHarmony could assist with our special day. We appreciate any help reaching out to the appropriate audience to inspire others with our story. Warm regards, Kathryn SM

I signed up for a subscription on 8/2/19. The subscription email mentions the cancellation policy within three business days of the contract date. I have followed the instructions and sent a cancellation notice to eharmony, Inc. as directed. I have also canceled the account online; however, it still indicates that I will be charged. I have sent a telegram for cancellation, which should arrive on 8/5/19 in the morning. The website still shows that I will be billed. Can someone please confirm if I will receive a refund and not be billed for any remaining amounts? Thank you.

I am reaching out for assistance regarding a concerning situation. My name is Kate, and I began using eHarmony between April and July [redacted]. Recently, I connected with a man on eHarmony named Richard, who claimed to be single with no children, and we began dating after I did not renew my account. I was devastated to discover he is actually married with a two-and-a-half-year-old daughter after seeing their photos on social media. Feeling deceived, I was heartbroken as our relationship had become intimate. I have cut off contact with him, but I noticed he remains active on eHarmony. I am requesting immediate action to change his account to prevent him from hurting other women. I am willing to provide any necessary evidence. I apologize for any directness in my message, but I am truly distressed.

On Friday, September 13, [redacted], I chose to sign up for the "join free" option on your website, persuaded by your convincing service descriptions. Despite believing I needed to provide my card details for the free trial, I soon realized within 24 hours that the matches provided did not meet my expectations. I have been attempting to cancel within the 48-hour cooling-off period, but the system is not allowing me to do so. It seems I am now being charged for a six-month subscription even though the matches do not match my preferences at all. I am seeking immediate assistance to cancel my subscription without any further charges beyond the initial payment deducted from my account. I regret signing up for what I thought was a free trial that did not live up to your promises. I hope E-Harmony can understand my situation and cancel my subscription, account, and profile as soon as possible.

I reviewed my Capital One credit card statement today, October 1, [redacted], and discovered an unauthorized charge from eHarmony for $53.70. I have not used eHarmony in months. I have already cancelled any further subscription charges on your website. I request a refund for this charge. Additionally, I want my subscription canceled, and I do not wish to be associated with match.com or any of its affiliated sites. - K. Caputo

I have several complaints. Firstly, my smoking preference remains unchanged, yet I continue to receive matches who smoke or potentially smoke. Additionally, my racial preference has not changed, but I have encountered African descent matches, three in the last two days alone. Furthermore, I received a notification that a match viewed my profile, but upon checking their profile, the green or yellow circle indicating interest was missing. I am frustrated with eharmony's incompetence. I feel I have paid too much for the service I am receiving and have made numerous complaints with no resolution. The excuses from eharmony are wearing thin, and the low customer service rating of only 60 percent reflects this. It's time for eharmony to wake up before losing more customers and jobs. Inefficient and indifferent service is unacceptable. Chuck

I have an Eharmony subscription scheduled to expire on October 20th. Despite opting not to renew automatically, I haven't been directed to a confirmation page. I've reached out to Eharmony, but their responses repeat instructions I've already tried. There doesn't seem to be a cancellation option in my account, only a "resubscribe" button. I recently got an email from Apple saying I'll be charged again. I just want reassurance that I won't be billed. I've already found someone on Eharmony and indicated that, but I'm still waiting for confirmation.

Yesterday, I encountered some difficulties with my eHarmony account. After seeking help on HelpSupport.eharmony.com, I interacted with Jenifer who attempted to assist me. She eventually transferred me to a security personnel who accessed my files remotely. Subsequently, I received a call from a man asking me to purchase a $[redacted].00 GameStop Gift Card to prevent a scam on my account. After realizing the situation, I reported the incident to the Sheriff's Office in Fountain Hills, AZ, generating a report number IR19-[redacted]. As the matter is being investigated, I kindly request a senior executive from eHarmony to contact me to address the issue and facilitate the return of the $[redacted].00. Additionally, I request the immediate closure of my eHarmony account.

Please contact me via email urgently. I have important information regarding potential safety concerns related to one of your users. A man using the name Peter Kretschmer, also known as "big mountain skier," has registered an account on your platform and poses a serious threat. I am a 20-year-old individual who does not have an account with you, but I have been a victim of his assaults on women. Peter is a sexual predator who targets young women, including minors, for sexual activities. He often pays for these services and can be violent. He was recently arrested and is currently involved in a lawsuit with me. It is crucial to prioritize user safety and take action against such individuals. Please reach out to me via the provided email address for further discussion.

Hello, my name is Heather Pillans from Australia. In late [redacted], I stopped using eHarmony and now I am having trouble accessing my account because I can't remember my username or password. I have attempted to log in using my email address, but it says it's already registered, so it prompts me to use a different one. I have reached out via email twice on the website in the past few weeks but haven't received a response (checked spam/junk folder already). I appreciate your assistance with this matter. Can you also provide me with the Australian contact telephone number? Thank you. -Heather Pillans

Please close my account promptly. I have encountered a troubling situation with an impersonator. This experience has led me to lose trust in the protection eHarmony offers customers. I will advise my friends against using this dating platform due to these concerns. The absence of phone assistance to address security issues adds to my disappointment. I feel compelled to alert the appropriate authorities about the potential threats users may face. Despite previous attempts to close my account, I have encountered difficulties. The lack of response to my Help message further contributes to my unease. I urge for immediate action on closing my account. Thank you.

I have been charged $[redacted] for a membership I canceled one day after payment. I closed my Bank of America account on October 1st, three days before you posted the charge of $[redacted] on October 4th. I had planned to do a chargeback if the charge had been processed before I closed my account. I tried calling multiple times, but couldn't reach anyone as the line was disconnected. Bank of America is now pursuing me for the unauthorized charge after I closed the account. If needed, please contact me at ([redacted]) TV FACES, [redacted]. Kindly have Dr. Seth Myers reach out to me at [redacted] or on my cell at [redacted] regarding an urgent matter unrelated to my closed account. I have innovative ideas on how to improve your business model. Please get in touch. My email is [redacted] Sincerely, Saul M. Detofsky.

I am having trouble accessing the site. I have encountered issues such as being forced to watch ads, the site being under construction even after paying $[redacted], and experiencing a poor overall dating site experience. I noticed that contacts are frequently being removed after they reach out to me, leading to most of my conversations being with scammers. The lack of contacts in Winnipeg, where I live, is disappointing. I am unable to reach out by phone as the listed number is no longer in service. This has been a waste of both my time and money. I do not plan to recommend this site to others; in fact, I will actively discourage them from joining. Even if offered 6 more free months, I would decline. Unfortunately, I doubt I will receive a response to this feedback. Refunding my money seems unlikely. I feel the need to express my dissatisfaction publicly, perhaps by contacting the media. Goodbye, eHarmony.

Hello, I created an account with eharmony yesterday, September 11, [redacted], paying $18.90 for a 12-month subscription. However, after realizing there are not enough users in my area, I promptly requested a cancellation shortly after signing up. I am seeking a refund of the $18.90 and wish to avoid any further charges. I believe I am entitled to this refund as I canceled within 3 business days of signing up. My eharmony service password is "Stargate," and my PROFILE ID is EHHTVRXW. I would appreciate a quick confirmation of my cancellation to ease my concerns. Thank you, Gina.

I have some concerns regarding my subscription with you for 3 months. I noticed a charge of $[redacted] on my card and I believe I accidentally confirmed the wrong subscription. I would like a refund and only intended to subscribe for 3 months. Please contact me at my email address listed as [redacted] or my alternate email at [redacted] to help resolve this issue. I prefer communication over the phone as I find it easier than using emails. Unfortunately, the phone number I have seems to be invalid. Can you provide me with an alternative contact number where I can speak with a customer service representative directly? Thank you. Bobby.

I signed up for eharmony on 11 October [redacted] and purchased a 3-month subscription. I have submitted proof of payment. After eharmony prompted me to upgrade, I found myself unable to log in. I contacted eharmony via email and I am still awaiting a response. Through my attempts, I may have unintentionally created a new 'basic' membership. After contacting customer support, I was asked for personal details to locate my original membership, only to be informed that no 'paid membership' was associated with my email address. I have provided all the requested information, but I am unsettled by the lack of resolution. I paid through PayPal, which further complicates the search process without the last 4 digits of my credit card. I am deeply frustrated and seek a prompt resolution or refund. Thank you, Andrea D.