eBay Customer Service Issues

I purchased a guitar from one of your clients on May 8th. Initially, there were no issues as he promptly accepted the payment. However, when it came time for him to deliver the guitar, he suddenly mentioned it was defective. Despite his assurances of processing a refund on April 2nd and again on April 6th, I have yet to receive the $[redacted].66 refund for the 39" LP Electric Guitar with 3 Way Switch and Humbucker pickup designed for beginners.

I was recently suspended indefinitely from selling on my eBay account. I initially started this hobby with my father, selling odds and ends around the house, and it became a fun activity for us dating back to the early 2000s. I'm unsure of the exact time of my suspension. About a year ago, when I logged in to sell a few items, I discovered I was suspended. Upon researching the reason for my suspension, I realized I had listings during the time when our area was affected by back-to-back hurricanes. If you look up Lake Charles, Louisiana, you'll see the impact of hurricanes Laura and Delta on our area. I had maintained a stellar rating by following my dad's advice of sending extra gifts and cards. I wish to continue selling items around the house and pass this tradition to my daughter. As a single parent to a 12-year-old, it's something we can bond over. I understand eBay may not be a significant money maker, but I have documented customer service skills from various marketplaces. I would even consider reaching out to the potential buyers of my previous listings, sending them gifts and apology letters. Thank you, Aaron R. [redacted]

Hello, I purchased a circuit breaker from the seller dogcatlizard23 on 3/18/23. A few minutes later, I realized it was the wrong item and tried to cancel my order, but I was unable to. Two days later, I received an email from the seller stating they were out of town. Since then, I have been trying to exchange the incorrect item for the right one as I cannot use the one I received. However, I have not received a response from the seller. I would like to return the wrong item and receive the correct one. Can you assist me with this matter? Thank you.

I need to return a product to the seller from New Jersey. They are asking me to send it back to China, which will cost $29, yet the item was only $60. I emailed the seller and they directed me to eBay. I feel frustrated that I cannot speak to someone directly to resolve this issue instead of typing all day. I refuse to spend an additional $30 to return a defective item. - Frank Cellini

I made a purchase on eBay using my PayPal account, assuming the seller would ship it to the address listed on PayPal. Unfortunately, the order was delivered to a different city, then returned when the seller claimed I had received it, which I hadn't. I have been a loyal eBay customer for years but this experience has made me hesitant to shop there again until I receive the item at my address in Tijeras, NM. I hope to understand what went wrong and have my issue resolved before making any future purchases on eBay.

I need assistance processing a refund and reporting a scam on eBay. Despite trying to contact eBay for nearly two weeks, I have not been able to speak to anyone. Within my transaction, there is no option for me to cancel or receive a refund. Every time I try, I am directed to contact the seller. However, the communication thread with the seller shows that I am being scammed and will not receive my item or money. I am seeking intervention from a human representative to facilitate the refund process promptly.

I suspect the buyer is attempting to scam me. They claim the comic I sent was damaged and not as described, but it was securely packaged with a hard plastic protector. It seems unlikely it could have been damaged during shipping. I've asked for a photo of the alleged damage, which I think may have been intentionally caused to swap the comic with a lower-grade one. Many scammers buy high-grade comics, damage them, then return a lower-grade one. I don't accept returns and feel confident this is a fraudulent attempt. The damage appears consistent with re-sleeving practices rather than mishandling by the postal service. If the package had been violently mishandled, the plastic protector would have shown more damage.

I am looking to purchase an item on eBay that is no longer being produced by the company. There is only one available from a seller who does not accept returns. I find this policy unfair. I have noticed more and more sellers implementing similar policies on the platform. I would like to clarify what options I have if the item is not as expected and I want to return it. Unfortunately, eBay no longer provides a phone number or live chat support. I appreciate any guidance on how I can address this matter. Thank you, Lisa.

I attempted to manage my business and customer service with effort but made mistakes due to lack of experience. I had an incident where I made an error in a tracking number, resulting in a buyer getting a refund and another where I forgot to provide a tracking number altogether, causing eBay to refund the buyer even though the shipment was received. I later sold items offline and issued refunds outside the platform, which may have impacted my account negatively. Ebay notified me that my actions could jeopardize the community, and my subsequent attempt to rectify the situation was limited due to restrictions on my account.

I recently experienced fraud while attempting to resolve an issue with an eBay purchase. Seeking help, I contacted a number I found on Google, unwittingly reaching a fraudulent entity. Deceived, I was instructed to buy a $[redacted] gift card to expedite a refund process for a payment allegedly owed to me. Despite providing the card details, receipt copy, and scratching off the back, the situation revealed itself as a scam when they pressured me to purchase two additional $[redacted] gift cards.

I recently accepted a part-time position with eBay that required me to complete three tasks. I successfully finished the first two tasks, but I was unable to complete the third one due to a lack of funds. As a result, my account was frozen. I am looking to recover my money and proceed without the commission, as advised by eBay staff. Despite filing a complaint earlier, my issue remains unresolved. I am hopeful for a response to address my ongoing concerns.

I recently agreed to work part-time for an eBay company. As part of the agreement, I needed to complete three tasks. While I successfully finished the first two, I encountered an issue with the third task due to a high cost involved, resulting in my account being frozen. I am looking to retrieve my funds without incurring any commission charges, as per my conversation with the company representative. Despite raising a complaint earlier, my concern remains unresolved. I am seeking assistance to address this matter promptly.

I need to close my eBay account as soon as possible. My child accidentally listed an item for sale on my account, and I do not want to proceed with the unintended transaction. Despite multiple attempts to close the account, I have been unsuccessful in doing so. eBay has deducted money from my bank account for the listing, which I did not authorize. Being older, I am not familiar with computers and find it difficult to navigate through the process. I just want the eBay account closed promptly.

I have been suspended from eBay again. They've accused me of being a hacker, but that's not true. I was just trying to access eBay as usual, but it was from a different location due to a recent power outage. In my confusion, I mistakenly created a new account since I forgot my original username. Please believe me when I say I am not a hacker, I simply made a mistake. I'm reaching out for assistance as I need to resolve this issue. Appreciate your help. Thank you, Victor Casserino.

I sold a Goretex jacket for $40, but the buyer returned it due to an odor issue. The buyer received a refund, but I haven't received the item back. I am frustrated as I believe the buyer may have kept the jacket and received a refund. I need proper resolution and assistance in getting my item back or canceling the buyer's refund.

I recently visited the Local Post Office in Arnold, Nottingham to return an item. The order details are as follows: Order number: 21-09[redacted]0 Order total: £6.96 Product: 5M/Roll RedChrome Car Interior Exterior Moulding Decor Trim Strip Line PVC UK Quantity: 2, £4.98 At the Post Office, I was informed that the return postage costs would range between £11 and £16, which is more than what I paid for the items. As a result, I decided not to proceed with the return. Unfortunately, I am unable to contact the seller at the moment. Any assistance would be appreciated. Thank you. Regards, S. Wildgust

I recently tried to access my account to use gift cards I purchased but couldn't recall my password. After attempting to reset it, I was directed to a supposed eBay customer service number which demanded I buy more gift cards to unlock my funds. This request seemed suspicious and required me to purchase $[redacted] in gift cards to access the $[redacted] I initially had. I believe this could be a scam and I'm concerned about the legitimacy of these demands. My account is now suspended due to multiple login attempts. I am looking for clarification on why I can't simply use the gift cards I already have. Instead of proceeding with this questionable process, I would like assistance to resolve this issue and retrieve my $[redacted]. I prefer to speak with a representative who can explain this situation clearly.

Hello, I purchased a Pomellato Nudo ring with a white topaz stone from the seller "dizzy.[redacted]" on eBay. Despite providing my correct address: [redacted] Amethyst Way, Calexico, California 92[redacted], I am facing issues with the seller. I paid $1,[redacted].89 for the item, but the seller claims my address is in Carlsbad, CA, which is incorrect. The seller refuses to ship the ring, citing the address discrepancy. I am interested in receiving the ring or obtaining a refund. Could you please assist me in resolving this matter? Thank you, R.P.

Dear Forum Members, I recently purchased a Pomellato Nudo ring with white topaz from eBay seller dizzy.[redacted]. After completing the transaction, the seller claims that my address is in Carlsbad, CA, even though my registered address on eBay is [redacted] Amethyst Way, Calexico, California 92[redacted], United States. I have already paid $1,[redacted].89 for the ring. The seller is refusing to send the ring, citing an address discrepancy, which I believe is their mistake. Despite multiple attempts, the seller has not shipped the ring. I would appreciate any advice on how to proceed. I still wish to receive the ring; otherwise, I will request a refund. Thank you for your assistance. Best regards, Rafael P.

I sold a dress this morning, and the buyer requested I include a $[redacted] Apple gift card with the shipment to his cousin. He mentioned adding $[redacted] extra for me but forgot when paying through the eBay app. I realized I have to front the $[redacted] for the gift card before I can be reimbursed. I can't afford this as I recently lost my job. He already included the $[redacted] in the initial payment. This is my first sale, and I don't want any issues. Please assist quickly. Thanks! ShannonYett eBay username: Shaye4520 Email: [redacted] Cell #: [redacted]