eBay (UK) Customer Service Issues

I have been a member of eBay since [redacted] and have maintained a stellar reputation with over [redacted] positive feedback ratings. Recently, I listed a book for sale titled 'The Digital Negative' by Jeff Schewe, a sought-after title due to its limited availability. Despite pricing my book competitively at £60.00 with free shipping and accepting offers over £50.00, my listing was inexplicably marked as unsold, and my account was promptly suspended permanently upon contacting eBay for clarification. I am perplexed by this sudden suspension as I strive to abide by all eBay policies and have never faced any issues in the past. I kindly request a detailed explanation for the suspension and seek the opportunity to appeal and have my account reinstated. I believe my actions were justified given the market prices of the book on various platforms like Amazon and Abebooks, where they are listed at significantly higher prices than my offering. As a long-standing member of eBay, I value the platform and hope to resolve this matter promptly to continue using its services without interruption. Sincerely, Tim J. (baktatt)

I recently purchased a phone, but the case I received was different from what was shown in the pictures. I believe the advertisement was misleading. Despite discussing this issue with the seller, it remains unresolved. In cases of misrepresentation amounting to a breach of contract, damages are typically calculated by assessing the difference in value between what was received and what was promised. The seller acknowledged it was a mistake, however, I now need to find another phone case at my own expense. I suggest the seller should offer a partial contribution for their error since I did not receive what I expected based on their advertisement. Looking forward to your reply. - R. H.

I purchased an Apple Smart Keyboard Folio Case for a 12.9-inch iPad Pro (1st Generation) in supposed new condition. However, it had intermittent issues from the start. During lockdown, the problem persisted with my iPad displaying 'Accessory not recognised'. Both Apple's forum and support team verified a known problem with these keyboards. The seller advised me to contact an Apple dealer. After visiting Western Computers, they discovered the keyboard was from [redacted] and confirmed it was faulty, suggesting I go to Apple directly. Apple confirmed the issue but noted it was indeed an older model. I believe I received a defective product and seek a refund. Despite my efforts, the seller has not taken responsibility. I had to travel to Cheltenham and then Birmingham by train to verify the fault. Due to the lockdown constraints and seller's uncooperative attitude, I request a refund and am willing to return the keyboard.

This year, I bought a Lazy Spa New York from an eBay seller who is not authorized by Lazy Spa. Due to this, the warranty that came with the product is now considered invalid, leaving me with a defective item that is not covered under their warranty terms. I realize this issue likely occurs frequently when sellers resell products bought at retail prices on eBay. I typically don't use eBay for large purchases, and after this experience, I doubt I will in the future unless this is resolved satisfactorily. I plan to share this situation on social media to warn others about the risks of buying from third-party sellers on eBay. I wasn't aware of this practice and had assumed the seller was an official supplier. Moving forward, I will be more cautious, as this seems to be a common problem with many third-party eBay sellers that needs to be addressed.

I am new to eBay and I'm confused by the information displayed at the top of my Selling Overview Page. Here is the breakdown: Active: 3 items Sold: 4 items Unsold: 13 items £[redacted].09 (90-day total) However, based on my actual sales data, I have only sold 3 items with a total selling price of £80.09. I cannot reconcile this with the £[redacted].09 total shown for the past 90 days. Furthermore, the number of unsold items seems to be inflated due to items being relisted multiple times rather than not selling at all. There was also a situation where a buyer withdrew their bid, and eBay refunded my commission, but it still shows as a sale. I have tried to find a solution by reviewing eBay's Seller help resources without success. I would appreciate clarification on how to correct the inaccuracies on my Selling Overview Page.

I purchased hand wraps from the eBay seller boxer-ltd. Unfortunately, the wraps arrived with a terrible smell suggesting they had been stored in a damp place. Despite washing them twice, the unpleasant odor persisted. After contacting the seller, they requested the wraps to be returned, promising a replacement pair. Skeptical that the new pair would have the same issue, I returned the original wraps only to receive replacement wraps with identical odor problems. Subsequent communications with the seller proved unhelpful and inconsiderate. I returned one pair for hygiene reasons, finding it odd that they requested the other washed pair back. The seller's handling of the situation has been disappointing, prompting me to consider lodging a formal complaint about the items sold by boxer-ltd on eBay.

I have advertised and sold Item #: [redacted]39 and Item #: [redacted]57 to Buyer ktm_racing139 (705Purple Star) on 14 September. Despite numerous requests for payment and collection details, the buyer has not completed the payment. I suspect they might not intend to pay. I have tried contacting them through calls and texts, but communication has dwindled. I have already paid £97 commission. I intend to relist the items as I feel I've exhausted all options with this buyer. If I relist, I hope not to be charged for selling again, as selling and receiving payment are distinct. My username is learnmore0. You can reach me at [redacted]

1. I am facing difficulties accessing my eBay account and navigating to any help numbers, which are also inaccessible. The issue began a week ago when I was repeatedly prompted to sign in for each bid. This escalated to asking me to sign in four times for a single item. Currently, I am stuck in a loop where, despite successfully completing the number security and email confirmation for my identity, I am consistently redirected back to the sign-in page. As a result, I am locked out of my account and unable to reach any customer support. 2. My account location was switched from the UK to the USA without my consent or notification, converting everything to US dollars and displaying US sellers. This alteration was made automatically, without seeking my approval or informing me beforehand. Unfortunately, I cannot find any means to contact customer service and rectify this issue.

I received a notification from eBay a week ago stating that I would be refunded within five days for a defective item return, but I have not seen the funds in my Paypal account. The seller claims they haven't received any payment from eBay, so it seems eBay is still holding the money. Contacting eBay has been frustrating as their support just leads in circles without providing any helpful contact information. Finally, I found a way to reach out via Google rather than through eBay. I paid £27 for delivery, expecting the item to be posted after confirming with the seller, but they insisted on using a courier service at an additional high cost. This was separate from the original listing. Here is the message eBay sent regarding the refund: Subject: You've received a GBP 75.00 refund, banjo1350. eBay You've received a refund for this item Hello Denis, The seller has refunded you GBP 75.00 for The US manufactured, genuine Champion Juicer. It should be available within your original funding source. You can view details of this return on eBay. See return details Order number: [redacted] Item ID: [redacted] Seller ID: gerch26 Return ID: [redacted]

I posted a German helmet on eBay, which received positive attention but was later removed after some users flagged it, possibly due to the swastika emblem. Despite checking eBay's prohibited items list, I didn't find any relevant information. I then got an email stating my account would be suspended for three days as a disciplinary measure. This suspension might affect other ongoing bids unfairly. The helmet was listed innocently as a collector's piece, and now I fear losing out on potential sales. I believe I was treated unjustly. I request eBay to hear my side of the story and show me where their guidelines mention this particular issue. Thank you.

On December 10, [redacted], I bought two items from an Ebay seller. They were delivered yesterday, but they are not suitable for my needs. When I tried to contact the seller through Ebay for a refund and return details, I couldn't find the transaction in my purchase history. I've been trying to reach Ebay customer service for the past day without success. The helpline I called only had recorded messages guiding me to their website for help, making it difficult to address my return and refund concerns. It's frustrating that I am unable to request a return or a refund, and this situation is quite distressing and disappointing.

I recently bought a hen run and discovered that the frame did not sit properly. Despite moving it around to test different grounds, it still didn't sit right due to a bent bar. I contacted the seller with pictures, asking for a free return due to the fault. The seller claimed it was the ground causing the issue, but I'm certain it's not. They offered a return with fees, but I simply want to return the item without any postage charges. Thank you for your assistance, hoping for a prompt response. - Joanne

I purchased an electric scooter from Megawheels on July 10, [redacted], with order number 14-05[redacted]9. Unfortunately, the scooter had to be returned because it stopped working, causing inconvenience as it was a birthday gift for my son. After a lengthy process, it was supposedly repaired and returned, which took approximately two months. Upon receiving it a couple of weeks ago, my son identified an issue with the back wheel, making it unsafe for him to use. Despite our attempts to contact Megawheels, they are now disregarding our emails. I have been patient thus far, but their lack of response is unacceptable, especially considering they sell products intended for children. My son has been left disappointed with an unusable scooter, so I am seeking a full refund and wish to escalate this matter to resolve the situation.

Item: [redacted] [redacted] [redacted] [redacted] Order Number: 04 - [redacted] -[redacted] The items were delivered to West Felton Stores, The Cross, West Felton, Oswestry SY11 4EH on Monday, 26/10/20. Despite physically seeing the parcel at the collection point, I have not received an FM code needed to collect them. The shop staff have been uncooperative in releasing the parcel to me or contacting eBay Click & Collect for assistance. I have visited the shop three times, and their lack of help is frustrating. It seems like they might not have scanned the parcel properly upon receipt.

I purchased a Valencia sofa recliner 3 seater with the item number [redacted]65 on eBay as a guest, and I paid through PayPal on the same eBay page for £[redacted].99. After the purchase, I received a message stating that the item would be received by November 11th. This message raised concerns for me because I did not receive the usual invoice with purchase details and delivery address. I tried to contact the seller, dfd link limited (FurnitureMaxi), who initially claimed they had no record of my order. After a second attempt, they acknowledged the order under digo_9879. When I asked for an invoice, they directed me to contact eBay since the purchase was made through their platform. The lack of information besides the delivery date of 11/11/[redacted] has left me unsure if everything was processed correctly and if they have the necessary delivery details.

I recently sold a hoodie, but the item got lost in transit. After opening an "item lost" case with Packlink, they confirmed the item was lost. I promptly refunded the buyer via PayPal, the original payment method. However, the buyer requested a refund "Through eBay," which isn't a payment platform. I provided proof of the PayPal refund but then faced further unusual requests like providing a VAT docket to an unknown email address, which I did not comply with. Despite issuing the refund before the buyer opened a case against me, they proceeded with the case. I am unsure of my next steps as it appears challenging to communicate directly with eBay to validate the refund, and I have heard that eBay tends to favor buyers in disputes. The case is currently "awaiting action from buyer," even though the refund has been received. I am unsure of how to proceed.

Hello, I recently purchased item ([redacted]69) on eBay and picked up the car yesterday. Initially, the car started without any issues as described by the seller on eBay. However, while driving on the M25, the car went into limp mode with an engine malfunction. I contacted the seller, Mr. Page, and he acknowledged the problem, promising to cover the repair costs and refund some money. Unhappy with the situation, I incurred expenses at a FORD garage amounting to £[redacted].00. They advised that the car is not fit for purpose despite the eBay description stating it was in "Very Good Condition." I have asked Mr. Page for a refund of £[redacted].00 or offered to return the car to him. I am currently awaiting his response.

**Rewritten Message:** Sub: Commission Refund Request for ITEM NUMBER [redacted]57 I noticed that eBay deducted a commission for an item that was never sent as the buyer no longer has an eBay account. It has been over 30 days since, and I only became aware when $39.98 was deducted from my PayPal account. No payment has been received for this transaction. Could you please arrange for a refund of the commission charged in this case? Since the buyer is unreachable, I am unable to take further action from their end. I acknowledge any oversight on my part for not addressing this sooner, as the transaction did not occur. It is surprising that a commission was deducted for an unsuccessful sale. Thank you for your attention to this matter. Regards,

I recently received a package from eBay containing a book I did not order. I had actually purchased a new paperback copy of "Wild Swans" on Amazon and received it. However, my Barclaycard statement shows a charge of £29.50 from eBay for an order that I cannot locate on my eBay account. I have tried searching using the order number provided but no results show up. The book I received was an old hardback version of "Wild Swans," and it had no contact or address details included. I am seeking a refund for the amount charged to my Barclaycard to resolve this issue and avoid any further complications. Assistance in resolving this matter would be greatly appreciated. Thank you. - R. Mayles

eBay has not adhered to the extended 21-day return period policy, causing confusion for my recent return. Despite being told today, Nov 2nd, was the deadline, I discovered issues with the return label barcode at the post office. This may jeopardize my refund. The inability to reach eBay directly is frustrating, with a [redacted]-minute phone queue and no clear contact option on their website. This lack of communication is unacceptable. I seek guidance on resolving this issue promptly. Sincerely, Gillian Hutcheon (Gillian7702). [Redacted]