eBay (UK) Customer Service Issues

Two weeks ago, my eBay account was hacked, and it took nearly a day to resolve the issue. Unfortunately, the hacker sold nonexistent TVs under my account. I initially used live chat for customer support, but now I can't seem to locate it. I recently received an email confirming a refund of £[redacted].22 to a customer who purchased one of the fake TVs. I can't access my eBay account anymore because they require a code to be sent to my landline, which can't receive text messages. The buyer has been refunded according to the email notification I received from eBay about case #[redacted], involving a TCL 65EP668 EP668 65 Inch TV.

I purchased waterproof cushions, but when they arrived, the quality was extremely poor. I requested a refund, but encountered issues with the return address which was in China and wouldn't scan at the post office. The label also wouldn't print. I ended up sending it to the return address on the package with the help of the post office clerk. I emailed the seller a proof of posting photo, but now the listing has been removed, and I have not received a refund or return confirmation. I am feeling incredibly frustrated as I can't seem to find a way to reach the seller or eBay for help in resolving this matter. The product was below standard and not suitable for its intended purpose.

I purchased a Tavistock front bath panel on 18.03.20, but later discovered it needed to be collected. After emailing the company mycatjake123 in Oldham, I was informed that the order was canceled due to my health issues and the refund was sent to PayPal for me to claim. However, PayPal confirmed that they have not received the refund. I am now out of pocket by £30. I have contacted both your company and PayPal through email and phone, but neither has provided assistance. Since I never received the product, I believe this falls under customer service, and I am seeking your help to resolve this matter. Your mention of the case being over 30 days is noted, but I hope you can still assist in getting my funds back.

I have not received my item, but according to the tracking information, it has been signed for. I attempted to contact Hermes, the delivery company, but only reached an automated service. They provided a map showing where the item was delivered, but it is not very clear. I asked a neighbor with a similar house number but did not find the package. Due to self-isolation, I was at home that day and did not receive any slip of paper from the delivery company. I am unsure where to look next.

I accidentally left a listing up on eBay after selling the item to a friend. Despite not accepting an offer from a potential buyer, eBay informed them that the item was available for purchase. The buyer contacted me to arrange collection, but I had already sold the item. No payment was made. The buyer became upset, understandably. They asked me to stop eBay from requesting payment. I tried to cancel the transaction through the resolution center, but it seems I opened a case instead. The buyer is upset because they believe it could affect my seller status. I apologized and received an email on 12th May confirming the case was canceled. However, the buyer has reopened the case, even though no refund is necessary as they never paid. They likely want to clear their own seller record. I need help with understanding and handling this situation.

My eBay account got suspended, and eBay's explanation was: "Your account poses a risk to eBay and its community, leading to suspension. eBay evaluates account risks to protect its members and the platform. Some accounts exhibit unacceptable risks and are suspended. It is deemed best to part ways for mutual benefit. We regret any inconvenience caused." I've had this account for a while and believe I did nothing wrong. eBay's response remains vague despite my inquiries. I've recently used VPN and private browsers like "Epic" due to privacy concerns. This practice doesn't endanger anyone and doesn't warrant a ban. I request eBay to reconsider their decision or provide specific reasons. If they decline to explain, I seek guidance on submitting a subject data access request to obtain my information for clarity.

I have yet to receive my items, which I ordered a long time ago. The delay has surpassed normal expectations, and it has nothing to do with COVID-19. I have received other eBay items promptly, making this situation unacceptable. The seller is not providing useful information or explanations. The delay is frustrating, and I would like the items to be delivered soon. If that is not possible within a reasonable timeframe due to the lack of communication from the seller, I may reluctantly seek a refund and purchase from a different seller. Thank you. Order Details: Order Date: 13 Apr [redacted] Order Number: 21-04[redacted]3 Order Date: 13 Apr [redacted] Order Number: 09-04[redacted]8

On March 26th, I bought a [redacted] sterling silver personalized heart necklace for £18.99 using my debit card. The payment went through on my bank statement, and I can provide proof. The expected delivery date was April 2nd, but by the third week of April, it still hadn't arrived. The tracking information provided by the seller only showed "dispatched." The seller, identified as Ljg187, mentioned that they would send another necklace. The original order number was 19-[redacted]-[redacted]-98, and the payment on my bank statement reads "PAYPAL MARCUS EBA" for £18.99 on March 30th at 09:14. I explained to the seller that my bank card had been lost and reissued during the period between the payment and the third week of April. Although I updated my new card details on PayPal, the seller insisted on using the original card number, which was no longer valid. The second necklace never arrived, and the seller's behavior was unhelpful and dismissive, despite my explaining that I was disabled and unwell at the time. The seller claimed to have issued a refund through PayPal two weeks later. When I contacted PayPal, they found no record of the seller's payment or refund and closed the case. I have repeatedly asked the seller to follow up with PayPal regarding the missing refund, but they have shown no interest in resolving the issue. It is now May 20th, eight weeks since my payment, and I have yet to receive the necklace or a refund. The seller's lack of cooperation is frustrating, and I am considering involving the police. Unlike other eBay purchases that I have made without any issues, this transaction has been troublesome. I am seeking a resolution to this matter promptly.

I listed a jacket in excellent condition for only 99p, but the winning bidder didn't pay even after 48 hours. I had to open a case on eBay to request the payment. Eventually, the buyer paid, but soon after receiving the jacket, she claimed there was a hole in it and demanded a refund. I take pride in accurately representing my items and have never had a complaint before. Despite explaining that the jacket was fine when sent, eBay is pressuring me to refund her or face a negative review and potential removal from the platform. It's frustrating as it seems the buyer never intended to keep the jacket in the first place. I feel stuck as I can't reach eBay due to the current situation and fear losing both money and the opportunity to resell the jacket.

I purchased an item from a UK seller, and though it arrived on time, it was not functioning correctly. After contacting the seller based on eBay's instructions, they assured me a replacement would be sent. Surprisingly, it was a company in China, Most-Dec Choice, who informed me they would send the replacement. Despite waiting two months, the replacement has not arrived, and my numerous messages to Most-Dec Choice have gone unanswered. Seeking eBay's help by reporting "item not received," I was told I missed the refund deadline but a case was opened. However, they are focusing on the original item, not the missing replacement. Even though the seller promised a replacement, now I face this issue. Prior to this, the seller seemed professional and reliable. What steps should I take next?

I purchased a faulty PAX 3 - Premium Portable Vaporiser (item no: [redacted]59) and initiated a return through Ebay. Thankfully, the return was accepted by Ebay's Customer Support team. I received a final decision on Case #[redacted] confirming the resolution in my favor. I have already sent back the PAX3 to the seller using Royal Mail tracking number GK[redacted]09GB, and it was delivered on Thursday, May 21. Now I am patiently waiting for the refund to be processed. I believe that providing all these details will help in resolving this issue promptly. Thank you for your assistance. Dariusz L.

I bought a 12-liter tub of Ronseal fence paint, but it arrived severely damaged with paint leaking inside the package, which was poorly packed. I have tried to contact the seller multiple times without any response. After reaching out to eBay, they facilitated a return label for me. However, Hermes will not accept the return due to the damage and spilt paint. I have taken photos to show this. I cannot send a leaking liquid item through the post. The return label shows two different addresses, adding to the confusion. I simply want a refund of the £39.99 I paid so I can purchase paint elsewhere to finish my fencing. Kind regards, D. Norton.

I recently purchased the 2in1 Pro Wireless Cordless Microphone Wired Professional DJ Singing Karaoke Mic, but it was faulty upon arrival. I returned it promptly and requested a replacement. As a guest buyer, I couldn't resolve the issue through the resolution center, so I engaged in email correspondence with the seller. Disappointed with their response, I felt compelled to seek help elsewhere. The seller insisted on payment before dispatching a replacement, despite my clear payment history and return of the faulty item. Their unprofessional conduct led me to consider reporting them. I am frustrated with their lack of accountability and respect for customers like myself. The need for a swift resolution is paramount, and I refuse to tolerate any further delays or excuses.

I purchased an internet phone on May 3rd, which was a first for me. The listing mentioned a 30-day refund guarantee and an English instruction manual. When I received the phone and tried to use it, I struggled due to the lack of instructions. I requested a refund following eBay's policy, and the seller instructed me to close the return and send the phone back for a promised refund of £4.70. After complying and mailing the phone, the seller accused me of damaging it and now I cannot reopen the return. The seller seems deceptive, and despite his promises, I fear I might lose both the phone and £[redacted].00. I have noticed similar issues in his negative feedback. I am seeking assistance as he is not responding now that the return is happening outside of the eBay process. Thank you for your help. Sincerely, Paul.

Hello, I encountered a situation where I sold an item to a buyer but due to the pandemic, sending it was delayed. I reached out to the buyer offering a refund or waiting for the item to be posted. During this time, the buyer requested changing the delivery address, but I discovered I couldn't do this based on the payment platform's regulations. As a result, I sent the item to the original address indicated, shared the tracking information, and saw it was signed for by the buyer's account. However, the buyer disputed not receiving it as they no longer reside at that address. Despite presenting evidence of shipment, we couldn't resolve the issue. I'm seeking eBay's assistance in resolving this matter.

I recently sold an RC car with a spare body shell, which unfortunately was not in working condition, unbeknownst to me. The buyer contacted me requesting a partial refund to keep the body shell. However, I insisted on a full refund and asked for the complete item to be returned, refunding the buyer via eBay check. The buyer then complained to eBay, claiming he only wanted a partial refund, without specifying an amount. Despite my policy of not accepting returns, I stand by my request for the complete item back. The buyer now insists on a PayPal partial refund, refusing to return the complete items received. Having been a member of eBay since [redacted] with [redacted]% positive feedback, I am seeking assistance to resolve this matter promptly. Please help address this situation. Thank you.

I received an email from eBay yesterday (31/05/[redacted]) with Document ID: [redacted]4. The email was about a recent transaction I made on 30/05/[redacted] with Order Number [redacted]42-[redacted][redacted]. Upon reviewing my order, I found a message stating that the listing has been removed and instructions to check my messages for more details. In my eBay messages, I discovered information regarding an unauthorized listing due to a potential account breach by a third party. The transaction was canceled, and I was advised on steps to take, including contacting the Resolution Centre if I've already paid. I have contacted my bank regarding the pending payment, which they cannot cancel without an email from eBay containing specific details. Unfortunately, I couldn't reach eBay via phone and need assistance to resolve the issue promptly. Please contact me at [redacted]3 immediately instead of emailing.

I am writing regarding item number [redacted]28. I sold a Wacom Intuos Pro tablet to a buyer. He later claimed it was not working properly and returned it despite my no returns policy. The tablet came back in a poor state with significant scratches. The buyer's initial complaint was the tablet only registering circles 6 times out of 10. However, the excessive scratching now degrades its condition. I have video evidence showing the careful packaging of the tablet prior to sending it, highlighting the pristine condition. Upon receiving the returned package, I documented the numerous scratches in the middle where the buyer attempted to fix the issue. I purchased this tablet brand new 4 years ago and barely used it twice due to limited photo editing needs. Despite the worn box, the tablet was well maintained as shown in the videos available for review.

Subject: Urgent Delivery Issue with Hermes and Packlink I am writing to report a delivery problem with Hermes involving parcel reference number [redacted][redacted]. The item was sent via EBAY on May 22nd and has not reached the buyer as of June 2nd. Despite tracking indicating the item is at our local depot, it has been over 12 days with no delivery. I've attempted to resolve this by contacting Packlink through eBay and Resolver, but have not received proper assistance. If this issue is not resolved promptly, I will escalate it to Trading Standards. I am requesting urgent help from eBay to address this delivery problem.

Hello, As a seller, a customer recently informed me that she did not receive an item. A refund has been issued, but I have a concern about this situation. The customer claimed not to have received the item even before the postman made the delivery. Subsequently, in her emails, she directed me on how to file a claim with the post office, asking if the postman left it with someone, took photos, or dropped it outside. I felt offended because I am unfamiliar with postal procedures; I simply sell items as a housewife looking to relocate. Despite my attempts to respond to her emails, she accused me of being uncooperative. I chose not to engage further due to her disrespectful demeanor. Ultimately, the customer confirmed she received the item. This interaction was also discussed with Cynthia from the chat support team.