Zynga Customer Service Issues

While holding my phone and doing chores, I was logged into my Spades Plus game when I received an email from PayPal notifying me of a $[redacted].32 purchase for 78,[redacted],[redacted] coins, which I did not authorize. Despite having around 25 million coins that I have not used in years, this purchase was made without my consent. I have filed a claim with PayPal and also reaching out here for assistance. I typically purchase items for other games on Google Play occasionally, but I have not done so for Spades in years. I hope to resolve this issue without involving my bank. I find it important to note that I cannot afford such an expense on a game, especially since I am recently disabled and not working regularly. Please contact me at [redacted] to help rectify this situation by refunding the money and removing the coins from my account as I do not need them. Thank you. Sue N.

I am concerned about the number of requests I have been receiving to play Words2 from people whom I suspect are not genuine players. I engaged in a conversation with one player who claimed to be American, but I eventually realized they were asking inappropriate questions without engaging in an actual conversation. I mistakenly shared my email address and later found myself locked out of my account after multiple failed login attempts. I was naive to provide this information, especially when asked about my grandchild's name. I have also received requests from players who claimed to be German but later changed their story to being American. I have encountered at least 6 similar players engaging in suspicious behavior. I find myself overwhelmed by these dubious requests and would like to know how to report such activity. Any advice would be greatly appreciated. Thank you.

In Words 2, I used to chat with opponents, then a few months back, I lost the ability to send or view messages. Recently, I connected with a new player added to my friends list and chatted successfully, but I can't chat with friends I've played many games with. When I try to send a message, the system doesn't allow it. Even when I receive a notification from an old friend, my chat screen shows no messages. I'm using a Samsung Android device with version 7.0. Could you please fix this problem?

I have encountered instances where opponents in WWF2 used invalid words on three separate occasions. The first incident occurred on March 22 against Gerald Nicholson, who played "hoor," which was considered invalid when I tried to use it. Despite questioning him, he claimed it was luck. A similar event happened with James Campbell on April 2 when he used "hoors," and with Tresa Snow on April 3 with "je," both invalid words. Whenever I checked the words for definitions, they were not recognized by WWF2. My username is C. S. Rehkopf, and my contact information is provided below.

Hello, I would like to share my feedback. I have had a great time playing Words with Friends on my own, practicing, and with friends. Overall, I appreciate many aspects of the game's presentation. However, I am contemplating leaving Words with Friends because the game accepts non-dictionary words, words that are only valid in Words with Friends. I cannot find a valid reason for this practice. When playing with friends, using words that are not in the dictionary is a deal-breaker for me. I will monitor how long I stick around as we journey together for a while in Words with Friends. Thank you for listening to my perspective. J.

I have been playing Hit It Rich for about 3/4 years now. Recently, I purchased a new iPad and joined Facebook. I encountered an issue when Facebook experienced downtime, which your team promptly resolved. However, last week, a similar situation occurred. I attempted to reconnect, but all my coins and progress were gone. After reaching out to support, they assured me they restored my coins. Concerningly, Facebook did not recognize my login credentials, leading me to change them. It seems that your team placed my data in the previous Facebook version, now unrecoverable since the new data did not sync correctly. Despite support's acknowledgment, they mentioned being unable to access my account to restore the lost progress due to the recent changes. My player ID is [redacted]4. I go by V.i.8.[redacted]. I am Theresa Krinner, reachable at [redacted] Previously, I had accumulated over 4 billion in coins. Is there a way for you to locate my account and reinstate it? Thank you for addressing this issue.

In my Farmville game, my Game ID is [redacted]43 and my Facebook ID is [redacted]. I accidentally sold my Antique Centre on the new farm called "An Antique Saga" while trying to upgrade it quickly. Unfortunately, now I can only repurchase it using farm cash, and it is not fully upgraded. I have been attempting to contact support for about four days but haven't been successful. Could you please assist me by restoring the Antique Centre to my farm? Thank you. -Gail B.

I am having trouble completing the Restoration Canvas task on Farmville 2. I am unable to obtain any paintbrushes to increase my paint capacity. Even though I am sending requests and receiving clicks, the brushes are not showing up in my inventory. I have also tried clicking on links that other players have posted, but still no brushes are appearing. My Facebook and Zynga IDs are as follows: Facebook: [redacted] Zynga: [redacted]0. Zynga can reach me via email at [redacted], and my in-game name is Witchy Porter. I would appreciate any assistance in acquiring these brushes so I can finish the task. Thank you.

I recently purchased a new iPhone and linked my Clash of Titans account to Facebook, not realizing I also needed to link it to Game Center. Consequently, when I switched to my new phone, my game progress did not transfer over. After reaching out to customer support, I was asked to provide various screenshots following unclear instructions. Although I managed to submit the required information a week ago, I have been given excuses such as forgetting to process my request or needing my account to be inactive for two days. Currently, I am being told to be patient without any further explanation. I have invested real money in this game but it seems unlikely that my progress will be restored. I am frustrated with the lack of clear communication from the customer support team, and I am now considering requesting a refund for my purchases.

Hello, I have been playing CSR2 for 2 years now. There seems to be an issue that can only be resolved by contacting in-game support. However, each time I reach out to them, I receive the same generic response. Despite my attempts to communicate further, the support team either repeats the same answer or deletes our conversation entirely. This cycle has been ongoing for three weeks. I am unsure how to proceed and gain meaningful assistance from the support team given these circumstances.

My CSR2 account was banned three weeks ago due to alleged cheating, which I've never done. Despite reaching out to support multiple times, I only receive generic responses accusing me of exploiting the system without specifics. I've reviewed my personal data report and noticed discrepancies like unusual IP addresses accessing my account from different locations. Support disregards the evidence I provide and repeats canned answers. Several support agents have either deleted my messages or blocked me. I urgently need my account reinstated to resume playing since I've lost progression and rewards, missing out on events like the evolution cup and rewards from my crew's achievements. I've exhaustively tried to contact Zynga without success, even resorting to calling their corporate office. To resolve this situation, I seek the restoration of my account, along with compensation consisting of in-game resources and the cars I was unable to obtain due to the ban.

I have been playing CSR2 faithfully for 2 years. Three weeks ago, I encountered an issue where I was banned when trying to claim the season prize car. I contacted support but only received automated responses, and no real assistance. I have tried calling various numbers at Zynga with no luck and faced difficulties getting my issue resolved. Despite being informed that the ban was lifted, I still face restrictions when accessing live races. I have provided proof of unusual IP addresses accessing my account, but it seems to be disregarded by support. I am frustrated with the lack of progress and the continuous back and forth. I am requesting my account to be unbanned, the promised car and rewards added to my garage, and compensation for the inconvenience faced. I am willing to provide any necessary information to resolve this matter efficiently. My driver ID is [redacted]2.

I have been playing CSR2 for two years now. Three weeks back, when I tried to claim the season prize car, I was shocked to see a ban notice. I reached out to support, and they claimed it was due to cheating, which is something I have never done or know how to do. I have explained this multiple times. Upon requesting my personal data report, I discovered discrepancies like different IP addresses logging into my account. I sent screenshots to support, but they just deleted them and sent pre-written responses. I have tried calling various numbers, but only reached dead-end voicemails. I urgently need help with getting my account unbanned and receiving the [redacted] Pista Spyder and Lamborghini SC18 in my garage. I missed participating in the evolution cup, but my Aventador SVJ's Dyno time was faster than the final time, indicating I would have won the SC18. I am also seeking reimbursement and compensation, including 10,[redacted] gold, 20,[redacted] bronze keys, [redacted] silver keys, and 50 gold keys. My driver ID#: [redacted]2.

I have been a dedicated player of CSR2 for the last 2 years. However, when I tried to claim the [redacted] Pista Spyder 3 weeks ago, I was shocked to discover that my account had been banned due to alleged cheating. Despite my repeated attempts to explain the situation to customer support, I have only received generic responses or had my conversations deleted. Upon reviewing my personal data report, I noticed irregularities in the IP addresses accessing my account, some from locations I have never been to. I have evidence that on the day of my ban, a different IP address accessed my account, further strengthening my belief that it was compromised. I have tried contacting Zynga through various phone numbers without success, and the automated response system has been unhelpful. Despite my inability to participate in events due to the ban, I believe I deserve proper reimbursement, including the [redacted] Pista Spyder, the Lamborghini SC18, gold, keys, and compensation for the ordeal. My Driver ID# is [redacted]2. I hope for a resolution after enduring a frustrating experience over the past 3 weeks.

Hello, I am experiencing some issues with my FV2 game that I need assistance with. I keep getting an error message about "EXPERIMENT MANAGEMENT EXPERIMENT OVERRIDES DETECTED AND APPLIED" every time I launch the game. Despite trying several troubleshooting steps like rebooting, updating the app, and clearing cookies, the issue persists. However, after the latest update, I did not encounter the error message, so I hope the problem is fixed. Additionally, during part two of the leaderboard event, I intentionally placed 6th to win specific prizes but only received a bunny ear costume instead. I would like to receive the prizes I earned, such as keys, as indicated by my placement. I did not take a screenshot at the time but hoped the prizes would show up after restarting the game, which has not happened yet. Thank you for your help, Jill

I have tried reaching out multiple times without receiving a response to my inquiry. I have been a dedicated player of Farmville since its inception in [redacted] and became a VIP Diamond member. The only time I updated my bank card information was when I notified Zynga about a new card number. I recently realized that my VIP status has been downgraded to Bronze without any explanation, affecting my market stall's capacity. Despite my efforts to address this issue by removing excess items, I am still puzzled by the sudden change and the prompt to rejoin ZYNGA. As a loyal player who has invested significantly in this game, I am deeply disappointed by this unexplained transition, which has greatly impacted my gameplay. As a 62-year-old individual on disability, Farmville has been my primary source of entertainment and relaxation. I kindly request clarification on the reason behind this undesired alteration. Thank you for your attention to this matter. Sincerely, C. Johnson

Dear Zynga, I am a dedicated player of your game and spend a considerable amount of time playing daily. Recently, my account balance of [redacted] billion chips suddenly dropped to 1 million due to an unexpected ban. I am reaching out to you to request assistance in restoring my lost chips. It seems there may have been a system glitch as several of my friends experienced a similar issue on the same day but were able to have their chips returned by contacting you. I eagerly await your response. Username: [redacted]2 Sara Ahmad

Hello Zynga ELP desk, I am reaching out to inquire about purchasing advertising space for a new tourist-based business in Boston. Specifically, I am interested in advertising on the Words With Friends app. Could you please provide me with a rate card or media kit for the app so I can determine if it aligns with our marketing budget? Time is of the essence as we are finalizing investor proposals. I previously attempted to contact Zynga over the weekend with no success, so I am hoping for assistance from the help desk in obtaining this information. Thank you for your attention to this matter. Steve F. Email: [redacted]

Farmville 2 Help Request I need assistance with my farm in Farmville 2. The special bonus points of the race are not being counted, Sofia is not updating the orders, and even though I completed the Shakespeare event, the 10,[redacted]-point event to win Marvio Marvel did not trigger. Playing every day has become challenging with these issues. I would appreciate it if my farm could be fixed. Thank you in advance!

I am experiencing an issue with Words with Friends 2 where a user disrupted my game for the second time. I uninstalled and reinstalled the game, forgetting my password. Upon reinstallation, I mistakenly logged in with "maggiefran39" and lost all my game progress even though my profile picture was the same. I attempted to reset my password unsuccessfully. Following this, I changed my email from [redacted] to [redacted] but mistakenly entered "maggifran1" as my password omitting the "e". The correct password is "maggiefran1". I kindly request access to my original game from [redacted] and the deletion of the one I started around April 25, [redacted]. Unfortunately, I do not have a credit card to provide. Thank you, Maggiefran1.