Zoom Customer Service Issues

We utilize Zoom for our church service using laptops or iPads. In addition to the attendees physically present, we have parishioners joining online. Despite our efforts to use an external speaker system, such as a Bluetooth speaker, we face issues with echo, reverberation, and feedback on the host device and for those online. We aim to improve audio quality at the church without muting the host device's mic, as there are online parishioners participating. Any guidance on how to manage an external speaker or sound system during our Zoom sessions to prevent feedback and echoes would be highly valued. We hope to enhance the audio projection for a better experience for our church community. Thank you for your support and advice.

I registered using my email [redacted] My name is LaVerne Hughes, and I initially opened a personal account with this email. Recently, my church, God Land Unity, established a Zoom account and included me using my comcast email address. However, when I tried to host a non-church meeting, I discovered my personal account was deactivated in favor of the church's account. They mentioned refunding the charges and stated my previous personal account was gone. Consequently, I had to create a new personal account. Now, I am unsure about the status of the God Land Unity Church Account where my name was added. To rectify this, I made a new account last night using my Comcast email after asking the church to switch to my Gmail address. Currently, I cannot locate the church account. I am seeking clarification on the situation.

I would like to download all my videos from your server as they are totaling 3.6 gigs, downloading them one at a time is not practical. Has this issue been resolved? In your previous communication, you scolded me for not providing a solution to fix the problem. I am unsure how to guide you on fixing the issue of not being able to send me my videos in bulk instead of one by one. Can you confirm if you have implemented a system to send all the videos at once with a single request? GG

I am facing an issue with the Zoom app during my lectures which I attend daily. Recently, it has not been connecting properly and displays an error message saying "can't connect to our service, please check your network connection and try again." This has caused me to be reprimanded by my teachers for missing meetings, although it is not my fault. I am Hritik Balweer, a second-year B.Pharm student, and I urgently need assistance to resolve this Zoom connectivity problem. I kindly request immediate attention to this matter. Thank you.

During the COVID pandemic, online schooling is essential. Among various platforms, Zoom has provided us with excellent online learning experiences. Unfortunately, there has been an increase in online bullying, pranks, and disrespectful behavior towards our teachers. In a recent online session where our teacher was the host, an anonymous individual entered and made inappropriate comments, which has deeply affected us emotionally. We are reaching out to Zoom for assistance in identifying the person involved. The individual joined the session using the name "54 XB Pallavi." The incident occurred during a meeting scheduled on July 19, [redacted], from 10:30 AM to 11:10 AM. A screenshot of the meeting link has been included in the attached file.

I recently encountered an issue with Zoom on my Dell laptop where it doesn't recognize my speaker, leaving me without audio capability. This problem is only happening on Zoom, and other apps work fine. My office IT team couldn't fix this problem despite reinstalling Zoom. It's been affecting my meetings since Friday. I'm not sure where to go from here. Your help would be appreciated.

As a teacher at a private institute, I have been conducting online classes through Zoom since June 24th due to school closures. Initially, I taught two subjects, but as of July 14th, I was assigned more classes. Unfortunately, starting in August, I began receiving abusive messages during my classes. I attempted to remove disruptive participants, putting them on hold, but the messages persisted, making it challenging for me to continue teaching. The nature of the messages has deeply upset me, containing inappropriate and offensive language targeting me personally. I feel distressed and unsure about conducting any future online classes, fearing further disruptions. I am hesitant to share these disturbing incidents with my family due to the explicit content of the messages. I kindly request your assistance in identifying the source of these offensive messages.

I attempted to create a company account with Zoom on Monday, the 20th. Unfortunately, after making the payment and clicking the complete button, the website crashed. Since I used an email that is not mine, I couldn't confirm if the account was successfully created. I reached out to the owner of the email, [redacted], but he didn't receive any notification about the account. I am concerned about getting charged twice if I try to set up the account again. The company name for the account is RKG Roofing and Construction. Any assistance in checking the status of our account would be highly appreciated. Thank you for your help.

I am having trouble accessing my paid Zoom account ([redacted]). Previously, I could access Zoom without a password, but yesterday it started requesting one. No matter how many times I tried, it kept saying the password was incorrect. When I attempted to use Google sign-in to reset my password, I was notified that my account was disabled. This account is paid for by my church, and we have been using it for weekly meetings for about a month and a half. When I first joined, I had a password, but after changing my Gmail password, I tried using both passwords when prompted by Zoom, resulting in my account being disabled with error code 1.[redacted]. Your help with this matter would be greatly appreciated.

I tried to contact a representative but couldn't get through. I received an email about billing that seems suspicious. Can you confirm if this is legitimate? Email From: [redacted] Dear Performance Learning, I hope this message finds you well. I have attached your current statement of account dated 10/04/[redacted]. The outstanding balance is shown as [redacted].58 USD. Please carefully review it for any missing invoices or discrepancies that could affect the payment process. Kindly note that recent payments or account activities may not be reflected in this statement. If there are any overdue items or payments due by the end of the month, please inform me of the expected payment dates. For any inquiries or issues, feel free to reach out to me. Thank you for your cooperation. Warm regards, Harikumar Unnithan Contact Number: [redacted]

Dear Zoom Customer Service, I am reaching out regarding my account number [redacted]. Recently, I noticed that you charged me for another year's subscription without prior notice while I was away on vacation. Our Rotary Club has appreciated using Zoom during the challenges of lockdown, but now we are transitioning to in-person meetings. If I had received a warning before the renewal, I would have taken steps to cancel the subscription. It is customary in the UK to provide prior notification for renewals. I have already canceled the subscription, but I was informed that it will remain active until September next year. This situation feels unfair as we have already paid over £[redacted] without receiving any benefit. I have attempted to delete my credit card information to prevent future charges, but it seems the only option available is to update the details. Could you please: 1. Remove my credit card details from my account. 2. Consider issuing a refund for the service renewal that I did not want. I am hoping for a prompt resolution to this matter. Thank you.

Lately, my clients have been unable to record our calls during our chats. Although I can still record the calls on my end, they can't seem to do so anymore. On top of that, my Share Screen feature keeps disconnecting from my customer today without me closing it. My account number is [redacted], and I'm located in Winnipeg, Manitoba, Canada. I am struggling to find a support line specifically for Canada to address these issues. As a new paid subscriber, I am disappointed with the service. I need my clients to be able to record our Zoom sessions as I'm an interview coach. If this isn't resolved, I will have to cancel my subscription. Please look into this matter promptly.

I attempted to join a Zoom meeting earlier today but ran into trouble with the login process. Despite using my email and Zoom password, I received an error message stating my password was incorrect. After resetting my password, I still could not gain access. Unfortunately, this has prevented me from retrieving the information needed for the Zoom phone line automated menu. During my year using the free version of Zoom, I did not encounter this issue. Last week, I upgraded to the paid plan for $[redacted] a year and would like to cancel this paid account. I kindly request information on how much can be credited back to the credit card used for payment. Additionally, please cancel any free account associated with my information to clear the way for creating a new free account. I hope that by starting fresh, I can once again attend meetings without the hassle of login difficulties. I wish to avoid spending more time troubleshooting Zoom and missing important meetings. Thank you, J.B.

Hello Team, I have been using Zoom for a few months now. Recently, I changed my password, but I seem to have had an issue with my keyboard and some keys might have been pressed twice. The password I set up was "Ascend@[redacted]@#$," but now when I try to log in, it is not working. I've tried similar variations without success and then requested a password reset link via email at [redacted], which is the email linked to my paid Zoom account. Unfortunately, I haven't received any password reset emails despite multiple attempts. I tried contacting India's toll-free customer care number, but I couldn't proceed without my host key or personal meeting ID. I am unsure how to cancel my subscription or what to do next. I am concerned about being charged for the renewal soon if this issue persists. I urgently need support to reset my password or cancel my subscription. I am eagerly awaiting your response. Thank you.

During meetings, I rely on using the whiteboard for math tutoring with the XPen tablet and stylus. After reading on message boards, it seems like I'm facing the same issue as others with the stylus skipping letters that I write. I believe resetting the whiteboard to the previous version may solve the problem, or I've heard there's a new version set to launch on August 22 that could address this. I need guidance on uninstalling the current version and which one will fix this issue. I subscribe monthly for meeting and whiteboard access but I'm unsure where to locate my account ID. My registration email is [redacted] Thank you for your assistance.

I am enrolled in online classes through UWM.edu/SCE/Osher in Milwaukee and typically receive a Zoom link by email the day before each class. Several weeks ago, I did not receive the link in time for a class, so I tried to join via the Zoom website. Unfortunately, I was unsuccessful and accidentally made myself a host. Since then, I have been unable to access any of my classes on Zoom and cannot change the host settings. I am not sure if this is the root of the issue, but I am unable to resolve it.

I have been a Zoom account user for over a decade and am a One Pro subscriber. I also have subscribed to the "Conference Room Connector" service for $49 per month for the past five years. Recently, I have been experiencing audio issues when connecting my Polycom HDX7000 Video Conferencing equipment, where only one-way audio is working. The other side is not receiving any audio. I would appreciate it if you could look into this matter promptly. Thank you.

I have been a PRO Zoom account holder for three years and made my last payment in January. Recently, I received an email asking me to reset my password, only to find my account suspended when I did so. Despite following the reset process, my PRO account was not reinstated, and I have not received a refund on my credit card. After attempting another password reset, I am still unable to access my PRO account due to unhelpful ChatBot responses and the unavailability of Live Chat for BASIC accounts. When I called Zoom customer service, inputting my Personal Meeting ID and Host Key did not help locate my account. I am having difficulty reaching Zoom for assistance and am considering contacting my credit card company about the issue.

This service is the worst I have ever experienced. I have paid charges of $[redacted], $[redacted], and $[redacted]. According to the last update, my card was supposed to be delivered to my home address within 2 days. It has been over 6 days now, and I have not received my card. I have been trying to contact your executive for updates, but she is unreachable on calls and doesn't reply on WhatsApp either. Please ensure that my card is delivered within the next 24 hours. I have searched online for a customer care number, but I couldn't find any. Kindly look into this matter promptly.

My spouse shared a meeting ID for a mock trial. Here is what happened: 1. Visited Zoom.com and entered the Meeting ID along with the passcode. Informed to upgrade to version 5.11.4 as I was using version 5.9.3. 2. Updated to the latest version, repeated step 1, assuming it would work smoothly with the new version. Unfortunately, the system kept prompting me to download version 5.11.4 despite updating multiple times. It's frustrating to deal with this system, and contacting technical support seems like a nightmare. Please call instead of emailing as it will be quicker.