Zoom Customer Service Issues

Hello, I recently realized that I might have two Zoom accounts - one under my nickname, Cindy Sonam, and another under my legal name, Cynthia Sonam. I prefer to consolidate my credits and payments into just one account since I don't use it frequently. I plan to join a Zoom call later today hosted by another Zoom member, and I'm wondering if I need to resolve this account duplication beforehand. If so, what steps should I take to fix this issue? I would like to maintain the account under the name Cynthia Sonam rather than Cindy Sonam. Thank you for your help! CY Sonam

As a therapist, I recently had a supervision session over Zoom with my supervisor. While trying to share a video, she could only hear the audio once it started playing, but couldn't see the video. On my end, I could both see the video and hear the audio. I use a SanDisk Ultra Plus to transfer the video from my camera to my Surface Pro for sharing. I'm looking for help to troubleshoot this issue as to why she couldn't see the video during the session. Thank you.

1. Last night, during a Zoom call I cohosted, my username appeared as the host's meeting ID instead of my actual name, Fay Tagg. This issue occurred last week as well, but back then, I managed to notify the host about it, and he let me in. Unfortunately, yesterday the same problem repeated, and I could only hear audio without any visuals, missing out on seeing the participants. I seek assistance in ensuring that my Zoom username remains as Fay Tagg on both my cellphone and laptop without reverting to a number unexpectedly. 2. I reached out to Zoom for support with ticket #[redacted]. However, while communicating via email, I faced a problem as my Gmail wouldn't allow me to type above the line as requested by the Zoom representative. If needed, I should be able to follow the format requested or reply in the usual manner.

Dear Support Team, I am experiencing several issues with my Zoom account under Account ID: [redacted] linked to my SCCOE email [redacted] I require assistance with the following matters: 1. I am unable to log in with my SCCOE email and have undertaken a password reset. 2. The Recurring Scheduled Meeting ID: [redacted]58 is missing. 3. I faced difficulty re-entering my own meeting. 4. Outlook is not permitting the addition of Zoom. 5. I am interested in setting up recurring meetings from Monday to Friday. 6. I am struggling with non-responsive toggles for various settings. I have managed to activate some settings successfully but need help with the rest. Your attention to these matters would be greatly appreciated. Thank you.

I'm encountering an issue on my Mac OS High Sierra where I'm unable to join my recurring meeting as it's requesting a password. I have never needed a password before for this meeting and don't have one to enter. Additionally, when attempting to join the meeting on my iPhone, I'm prompted to enter my Zoom password, which I do not possess and am unsure how to obtain. I'm unable to contact your technical support via phone as it requires my non-existent Zoom password to proceed. I would greatly appreciate any assistance you can provide. Thank you.

I am encountering an issue when trying to integrate Zoom with Microsoft Teams Application (free). Despite successfully installing the integration, I face a sign-in error where I am redirected to the "login.microsoftonline" page instead of the Zoom server. The window then closes abruptly without progress. I have attempted this on different browsers without success. Additionally, I tried legacy sign-in with Microsoft Teams but received a message that the command is no longer supported. This discrepancy should be addressed on the Zoom support page for Microsoft Teams Application to avoid confusion. I attempted to contact support in India but received a message stating the number is incorrect. Any assistance would be greatly appreciated. Thank you.

Distance Learning at G. Pascoli Middle School in Perugia, Second Circle. I have been unable to access the online classes for approximately 15 days with the provided password for the connection. The student's name is Niccolò Michael Polezzi, Class 1.A Section C. We have tried to connect using different devices such as smartphones, tablets, and notebooks, but always get the same error message stating "INCORRECT PASSWORD" upon entering the final password. Even after numerous attempts by the school technician, the issue remains unresolved. There is a suspicion that there may be something abnormal with the generation of the ID code or password. I am eagerly awaiting URGENT CLARIFICATION due to the prolonged nature of this situation. Kind regards, Silvio Polezzi, Perugia 10.05.[redacted].

I need assistance upgrading to Zoom 5.0 to continue attending Zoom meetings. I attempted twice following online instructions, but it failed both times. Initially, I changed my password as requested, but the system still did not recognize it. During the process, I got an error message stating the installation failed due to needing "administrative privileges" to install the software. I am unsure how to acquire these privileges or what they entail.

I tried to sign up for a paid Zoom subscription, but did not receive a confirmation at the end of the process. I didn't get a Company ID either. I gave all my information, including my credit card number. The phone number listed on the website is only for paid subscribers with an ID, which I don't have because of the coronavirus situation. I appreciate your help in fixing this. Thanks, Marge K

Hello, I am trying to allow my colleague to record the meeting since I am the host, but even after making him a co-host, he is unable to do so. He can only use the record option if he is the host. When he invites me and makes me the host, I can then record the meeting. Is there a solution where I can initiate the meeting and grant him permission to record as my colleague? Thank you.

Hello, I need assistance with granting my colleague permission to record the meeting since I am the host. We have attempted various methods, such as making him a co-host, but he is still unable to record. It seems he can only use the record option if he is both the host and the invitee. However, when he invites me to the meeting and designates me as the host, I can record. Is there a solution for this issue where I can initiate and invite him to the meeting while granting him permission to record? Any help is greatly appreciated. Thank you.

Hello, I am experiencing issues with making payments through Zoom. I have made numerous attempts over several days to contact someone by phone. Unfortunately, I have only been able to reach the answering service, who promised a return call that I never received. I prefer not to handle this matter through email and would appreciate scheduling a specific time and date for a phone conversation. I understand the importance of this and am willing to provide my email address to facilitate the scheduling process. Thank you for your help.

I was asked by a local doctor to present my Covid research via Zoom on 4/10/20. Unfortunately, the doctor lost the recording as they stopped paying for Zoom services which led to the deletion of saved files. I have been trying to reach Zoom support for help without success as their phone line is not answering during the pandemic, and the online form is not accepting due to an incomplete phone number error. I have tried various ways to submit the form without luck. The doctor and I wish to retrieve the recording to share it with more people for informational purposes, especially since it contains valuable information from the CDC as of April 10th. Any assistance from Zoom would be greatly appreciated to obtain a downloadable copy of the recording. Thank you in advance for any help. Sincerely, M. V.

Our sales representative, Bill Muller, is currently out of the office until the 17th, leaving us without guidance. I represent West Prairie CUSD [redacted], and we have sent a purchase order (PO [redacted]) and Order form: Q647354 for [redacted] Education Annual licenses totaling $[redacted] to Mr. Muller on August 5, [redacted]. Unfortunately, we have yet to receive an account number, obstructing our efforts to seek assistance from customer service. With remote learning starting on August 19th for our school district, our teachers require immediate training. Lack of an account number is impeding us from assigning teachers to the licenses. Could you please direct us to another contact who can assist us? Thank you for your support. The contact person on our order form is Annette Leckrone, and I serve as the District Business Manager, Crista Rigg.

I am having trouble getting in touch with tech support. The chatbot is not helpful, and calls to customer service are not going through. My issue involves trying to watch a tv show on Disney Now with a student. While we have successfully screen-shared before, this time I am only seeing a black screen once the episode starts, while the ads and sound work fine. It's strange that my screen is black while the student can see the video. This wasn't happening during the ads. Any ideas on how to fix this?

Good morning. I've encountered some issues with my account. When muting and unmuting participants in my room, those joining via phone cannot restore their audio. Also, I was previously able to connect two devices simultaneously, but now I require authorization to log in with a second device, as it doesn't recognize me as the host. My Zoom account is under the email [redacted] If you could respond in Italian, that would be appreciated. I'm open to a video call via Zoom for further assistance.

I was placed on hold for 55 minutes, much longer than the initial five-minute wait time I was told. Since I couldn't wait any longer, I'm reaching out here for help. I faced an issue while trying to set a new password following the email instructions. Despite wanting to create my own password, I found no option for it. When I tried the "Strong password" feature, only 8 characters appeared instead of the 17 or 18 I expected. Although I received a message confirming the password change, my 8-character password wasn't accepted. After several failed attempts with different passwords, I'm feeling overwhelmed and need to contact tech support urgently. I've already spent over two hours trying to resolve this, without even factoring in the time spent on hold over the phone.

As a handicapped senior, I recently bought a new Linux laptop. I've been struggling to attend Zoom meetings with video despite having a paid subscription. Unfortunately, I have only been able to reach out to sales representatives and find it frustrating that I have to pay extra just to figure out how to use the service properly. The self-help resources on the website have not been helpful, and the lack of human support makes Zoom seem unfriendly to users like me. I plan to report this experience to the BBB and ensure that the poor service rating reflects the frustrations I've encountered.

While using Zoom for my class, I've noticed that when students speak, their profile pictures remain on the screen, blocking the teacher's board. This is causing a lot of inconvenience as I can't see the information being shared. Is there a way to change the settings so that only the teacher's video is visible and others can be heard but not seen? This would greatly improve my learning experience during the class.

I am unable to find any options to test my audio and microphone in Zoom. This is my first time using the platform, and I want to ensure everything is working before my upcoming meeting. I can join a test meeting or start my own, but I cannot locate the up-carrot next to my mute button as shown in the video tutorial. The support article mentions a pop-up for testing speakers that I do not see when entering a test meeting. Despite checking the settings menu, I cannot find any options to test or adjust my microphone and speaker as indicated in the support article. My frustration is growing as I am still unable to confirm if my audio devices are functioning properly with Zoom.