Zomato.com Customer Service Issues

Hello, my name is Palak Maithili, and I reside in Lucknow. As a college student in Ghaziabad, I ordered from Baking Go Ghaziabad for Mahagunpuram in Ghaziabad. Despite clearly providing the correct address and having screenshots to prove it, there was a glitch on the Zomato app. This caused my Lucknow address to override the Ghaziabad one, redirecting my order to Baking Go Lucknow. Despite multiple attempts to reach Baking Go Lucknow and informing the delivery person, I was unable to resolve the issue. When contacted by Zomato, they suggested canceling the order with no refund. This was frustrating as I never intended to order from Lucknow. The lack of response, both from the restaurant and Zomato, has made it challenging to rectify the situation and receive a refund for a mistake I didn't make. I hope for a resolution to this matter promptly. Thank you.

I haven't received my 2-week payout from Zomato. I've sent multiple emails but haven't received any response, and I've tried calling my account manager multiple times with no luck. I also need to provide my account department with GST details, but without payment, it's challenging to continue doing business with Zomato. They deducted the advertising campaign amount, but I haven't received any information on the remaining balance. - Shruti

Hello Zomato Support Team, I am writing to address an issue regarding my Zomato account under the ID FE[redacted]. Due to frequent order denials, I understand that my account was terminated. I acknowledge the error on my part, however, during that time, I was facing technical difficulties with my phone. It would unexpectedly shut down or switch to flight mode, leading to the multiple order denials. I sincerely apologize for the inconvenience caused and I assure you that I have learned from this experience. I kindly request your support in reinstating my account as I am truly sorry for the mishap. Thank you for considering my request. Warm regards, G Lenin Sharma

Last night, I placed an order for food. However, the delivery person called me after about an hour from the expected delivery time and informed me that the restaurant did not have enough food to fulfill my order. He mentioned that he wouldn't be delivering the food and surprisingly marked the order as delivered at 1:45 am, leaving me without the food or a refund. I feel like I have been deceived by the delivery person. The invoice number for the order is 23JUYJX[redacted]12. Please look into this issue and process the refund accordingly.

I would greatly appreciate your assistance in this situation. I am seeking the name and contact number of the individual who received order ID number -[redacted] from Haldiram Janakpuri today. This person discarded all the waste from their order into a Haldiram bag in front of our residence, shared by three or four families on the ground floor, from an upper story. Our street is crowded with many houses, making it difficult to pinpoint the culprit without specific information. We wish to approach the individual, whom we suspect based on a slip found in the bag, in a polite manner to prevent a recurrence of this incident. Your kind cooperation is eagerly awaited to resolve this issue amicably.

I recently joined Zomato as a delivery partner, but I'm facing issues with my login ID for the past two days. I keep getting an error message stating that my ID will be activated within 3 to 6 hours, but the problem persists. Zomato mentions that their contact number is only for customers, not for delivery partners. I kindly request assistance in resolving this problem for my ID. Username: ABHINANDAN Phone: [redacted] Thank you.

My Zomato ID is FE701966, and I work in Indore for 10 to 11 hours daily. I made a mistake by delivering a customer's order to the wrong location, resulting in my account being terminated by Zomato. I wish I had been given a chance to explain my error before my termination. Over the past 18 months, I only delivered three or four orders to the wrong location. It would have been better if the company had given me a warning and some guidance instead of terminating my ID. Regardless of what happened, I humbly request you to kindly consider reactivating my ID. Thank you.

Dear Sir/Madam, I am disappointed by a recent customer service encounter with Zomato involving an employee named Mr. Vishnu. On 5th September [redacted], a Zomato delivery agent mishandled my order, rendering it inedible and necessitating its cancellation. When seeking assistance, I spoke with Mr. Vishnu via a call from Zomato support (+[redacted]72). His conduct during the call was rude and dismissive. When I mentioned my intention to file a complaint, his response was callous. As a loyal Zomato customer, this experience was disheartening. I request a thorough investigation into this incident and the enhancement of customer service training to avoid similar occurrences in the future. Additionally, I have attached a screenshot of my canceled order. Sincerely, Ahmed Patel

Subject: Urgent: Request for Refund Due to Spoiled Food Received Hello Zomato Customer Support, I am reaching out to you regarding my recent order experience. I ordered "Cheese Naan with Gravy" from Chawla's^2 through Zomato with order ID [redacted]. Unfortunately, I was disappointed with the quality of the food I received. The naan I received was not fresh and had an unusual purple color, unlike the usual cheese naan. Additionally, the gravy that came with it was spoiled and emitted a foul odor, indicating it was no longer safe for consumption. This experience has been upsetting, and I have concerns about the food safety measures in place at the restaurant. I trust Zomato to uphold certain standards when it comes to the quality of food delivered, which was clearly not met in this instance. I am requesting a full refund of Rupees [redacted].21 for this order.

I recently placed an order on Zomato, but unfortunately, they couldn't reach me. Despite my immediate response to their message on the app, my order was canceled, and I was not fully refunded. I believe that if I had canceled the order, I would understand forfeiting the full amount. However, in this case, the fault was on their end, and I expect them to take responsibility for their mistake. This lack of accountability is unfair to customers and feels like a fraudulent practice. I kindly request a full refund and urge Zomato to follow the example of platforms like Swiggy, who handle such situations more effectively.

I ordered food from Mehfil this afternoon. The bill amount was [redacted] rupees. Unfortunately, I paid twice - once online and once offline because the delivery guy claimed he hadn't received the payment online so I gave him cash. I later discovered that the online payment had gone through as well. Now I am trying to reach out to the delivery guy for a refund of the extra payment, but he is not responding. I kindly request assistance in resolving this matter.

Dear Madam/Sir, I am writing to express my deep dissatisfaction with the service provided by Zomato on October 3, [redacted], at 6:40 PM. The food I received was delivered in an unacceptable condition due to spillage, making it inedible. Despite my attempts to address this issue with the delivery partner and Zomato's customer service, I have not received a satisfactory response. The proposed solutions of a discount on my next order or providing feedback do not adequately address the severity of the problem I have faced. Therefore, I am requesting a full refund for the order in question. Attached are screenshots as evidence of the poor condition of the food upon delivery. I urge you to handle this matter promptly and decisively to correct this injustice. Your prompt attention to this issue is appreciated. Best regards, Ishaan S. (+91 6[redacted]24)

Hi there, I am looking to reactivate my ID [redacted] on Zomato. I have realized my mistake and apologized to the restaurant as well. I had forgotten to wear my t-shirt that day at Bhavnagar, Gujarat. Saleem, the team leader, has not yet reactivated my ID, even though the issue was resolved eight days ago. Here is the number of the pizza manager for reference: [redacted]. Thanks.

Hello, I'm UDAY SHANKAR. I am a loyal Zomato customer. I ordered from Eatfit restaurant on 21 Oct [redacted] through Zomato with Order number [redacted]. Unfortunately, the chapatis were stale and tasted bad. I contacted the restaurant immediately, and after some back and forth, they agreed to refund me Rs.[redacted].54. I have provided evidence of this to Zomato support. Upon contacting Zomato, I was informed that I would receive Rs.95 off on my next order from the same restaurant and that someone would call me, which has not happened yet. I am dissatisfied as I do not wish to order from the same restaurant due to the poor food quality. I regularly order from Saundarya paradise due to their good food. If I do not receive a full refund, I will refrain from using Zomato in the future. I have also left a review on the Play Store. I urge Zomato to refund my money promptly and avoid offering mere discounts to appease the situation.

Hello, I am UDAY SHANKAR and a loyal user of Zomato. I faced an issue with my order (Order number [redacted]) from Eatfit on 21st October [redacted] as the chapathis were stale. Despite contacting the restaurant immediately, they initially refused to take back the delivery. Eventually, they promised a refund. I documented the conversation, took photos, and contacted Zomato support. I paid Rs.[redacted].54 for the order. Zomato's response includes offering Rs.95 off on my next order from the same restaurant, but I question why I should order from a place with unsatisfactory food. I prefer Saundarya Paradise for its food quality. Unless I receive a full refund, I will not patronize the Eatfit restaurant or Zomato again. I have left a review on the Play Store and hope for a swift resolution with a full refund.

Hello, I am UDAY SHANKAR, an enthusiastic Zomato user. I placed an order from the Eatfit restaurant through Zomato on October 21, [redacted], with order number [redacted]. Unfortunately, the chapathis I received were stale and tasted bad. I contacted the restaurant immediately to return the order, and after some discussion, they agreed to provide a refund of Rs.[redacted].54. Despite Zomato's offer of Rs.95 off on my next order from the same restaurant, I am dissatisfied as I do not wish to repeat the experience. I have regularly ordered from Saundarya paradise for its quality food. If a full refund is not processed, I will refrain from using Zomato in the future. I have already shared my feedback on the Play Store. I expect a prompt resolution with a full refund. Thank you.

I placed an order for ₹[redacted] with cash on delivery. The delivery person collected ₹[redacted] and was to return ₹[redacted] in change. However, the delivery person only gave back ₹[redacted], keeping the rest and left rudely. Despite trying to reach him, there was no response to address the issue. Their behavior was unpleasant. I kindly request a refund of ₹[redacted] to resolve this matter.

Dear Sir, I wish to clarify that I was mistakenly added to the group involved in the Zomato strike. I assure you that I had no part in this event. Kindly reconsider reactivating my account. If not, I will be compelled to escalate this matter to the relevant authorities. Please reinstate my account within the next 24 hours to avoid further action. Thank you. - OM Prakash meena

Hello, My name is S. Kumar from Coimbatore, Tamil Nadu. I worked at Zomato for the past two years under the FE ID FE848262. Unfortunately, on 17/10/[redacted], my ID was terminated by the legal security team. After seeking assistance from my TL and raising a ticket through the app, I was advised to email [redacted] Despite my numerous emails, I received responses stating that my ID cannot be reactivated without a proper explanation, leaving me confused and frustrated. I am reaching out for help as a last resort. Your support in resolving this issue and reactivating my ID would be greatly appreciated. Thank you, S. Kumar

I am experiencing an issue with the Zomato delivery partner app. After completing the onboarding process and making the required payment last week, I am unable to proceed with starting deliveries. Despite reaching out repeatedly in the past week, I have not received any assistance or resolution from Zomato. I kindly request for this issue to be addressed promptly so that I can access the delivery partner app and begin working. Thank you for your attention to this matter.