Zomato.com Customer Service Issues

It has been 10 days since my ID was blocked, and I am facing a lot of losses. I have also filled in the form for Holi, but if my ID is not open, how will I work? I have already mentioned that I did nothing wrong, it was a misunderstanding by the customer. Despite apologizing to them after they physically assaulted me and recorded it, my ID was still blocked without hearing my side. Therefore, my ID should be started as soon as possible. If an agent contacts me, I can explain everything to them.

I ordered a cold coffee and a pizza from Shiv Shakti Bakers for rupees [redacted]. Unfortunately, my cold coffee was missing, and the pizza arrived in a messy state with the toppings spread all over the box. This kind of service is unacceptable, and it seems like they are deceiving customers. I attempted to reach out to the restaurant, but they refused to address the issue. As a student with limited funds, I am requesting a refund. I hope you can appreciate the urgency of my situation and provide a prompt response.

Hello Team, I am Kamlesh Pariya from Jamnagar City. My FEID is "FE316658" and you can reach me at [redacted]. I used to be a dedicated DP in Jamnagar until I was unexpectedly disabled due to an undisclosed reason. I am eager to return to work to support my studies and daily expenses. I have a great deal of experience in this role and would appreciate the opportunity to work with you again. I acknowledge that if any irregularities are discovered, I will accept any necessary legal actions. I am including an Apology letter as a gesture of my sincerity and willingness to cooperate. I come from a financially challenged background, with my retired father depending on my earnings as the eldest son in the family. I humbly request your understanding and assistance in this matter. Thank you for your consideration. Warm regards, Kamlesh Pariya FE316658

I am reaching out to inform you that I attempted to add a balance of 4,[redacted] INR to my Zomato Paytm using my credit card linked to my phone number (+91 [redacted]). Unfortunately, the amount was added to my Zomato wallet instead of Paytm. When I tried to transfer it to my bank account, no other options were available. In an attempt to resolve this, I deleted my account and uninstalled the Zomato app. However, even after 5-6 days, the balance has not been transferred. After reinstalling the app and trying to log back in, I'm unable to access my Zomato wallet as it says I am already registered, yet my account is inactive. I kindly request your assistance in resolving this issue promptly. Thank you, N.K. Ph: +91 [redacted]

Dear Sir/Madam, I am reaching out on behalf of a client who recently opened a café in Salt Lake, Kolkata. They are interested in partnering with Zomato. The café operates as a Limited Liability Partnership and holds an FSSAI registration. However, they do not possess a GSTIN since their turnover remains below the ₹20 lakh threshold. I would appreciate guidance on the following: a) Can they onboard with Zomato without a GSTIN? b) What documentation is necessary? c) What steps are involved in the onboarding process? Thank you for your help. Regards, Subrata Das Gupta

I recently received order number [redacted], but unfortunately, all the items in the order smell like petrol. Additionally, there are some stains on the packaging. I find this situation very unpleasant and unacceptable. I tried reaching out to customer support, but they were unable to assist me effectively. I urge you to address this issue promptly, or I will be forced to escalate this matter further. Paying for food that smells and tastes like petrol is not acceptable. Your immediate attention to this matter would be greatly appreciated.

I ordered food from a restaurant, and the delivery was delayed by 45 minutes. The delivery person came from a different location, resulting in inadequate packaging and missing the restaurant bill. This lack of proper identification of the food source and poor service quality compelled me to consider filing a complaint against Zomato. Multiple issues like this have persisted, highlighting Zomato's failure to address and resolve customer concerns effectively.

Hello, I am reaching out regarding my recent order with Mojo Pizza on 1st May with order number [redacted]. Despite the status showing as delivered, I have not yet received my order. I am requesting a refund for the undelivered food. The order was placed under the name Shankhadip and contact number [redacted]. No delivery personnel contacted me, and the food was not received. After struggling to contact Mojo Pizza multiple times, they finally informed me that they could not prepare the food due to heavy rain and a power outage, and would process a refund. It has been 7 days since the order, and I have not received the refund yet. I kindly request for a prompt resolution to this issue. Thank you, Shankhadip

Dear Sir/Madam, I am a dedicated Zomato customer and a proud member of Zomato Gold. I wanted to bring to your attention a discrepancy I noticed while using your platform. As you can see in the attached image, it indicates that the meal contains [redacted] calories, which seems inaccurate. I have also included another image displaying a more precise calorie count for the dish. Given that many individuals are conscious of their diet, I kindly request that you update this information. Your prompt attention to this matter is greatly appreciated. Restaurant Name: Box 8 Desi Meals, Shanti Nagar, Bengaluru Thank you, J.J. George

Sir, my ID has been terminated 4-5 months ago. Despite repeated attempts, I cannot access my ID. This is crucial for me. My mother is unwell, and my father passed away some time ago, leaving me and my mother alone. My mother's health is not good. Please, it is essential to activate my ID. I only request you to open my ID, as this is extremely urgent. Please, Sir, help me with this. My personal phone number is ([redacted]) [redacted]-[redacted], and the alternative number is [redacted]. Please, can you assist me? Thank you.

I am Maine Wasim, a delivery worker for Zomato. The company does not assist me at all; they do not answer calls or respond to WhatsApp messages. They only contact me to ask for a high rating. If I give them a lower rating, they refuse to help me. I faced this issue yesterday and before, but no solutions were provided. Even when a customer verbally abused me and threatened me physically, there was no assistance. When I tried to file a police complaint, no help was given. They claim we are delivery partners, but when a partner is insulted or attacked by a customer, the blame falls on the partner. It is a challenging situation for us delivery workers, just for the sake of the company's reputation.

FE [redacted] - My account has been terminated while I was working on it. I had recently purchased a new bike to work with Jomato. I did not receive my earnings from the company. They say I won't get my money back. Please help me reopen my account. I rely on Jomato and have done nothing wrong. My Rider ID is [redacted], my name is Pawan Kumar. Please reinstate my ID, as I depend on Jomato for work. Thank you.

Hello Sir, Vishnu Kashyap Mobile: [redacted] ID: FE[redacted] City: North Lucknow Sir, I want to change my ID to Zomato Food because I am unable to work with Blinkit and there have been many new joinings which have resulted in a lot of canceled orders and low earnings, making it difficult for me to meet expenses even after giving a lot of time. Therefore, I request you to please switch my ID to Zomato Food. Thank you.

On July 1st, I paid the listing fees, but the company claimed they didn't receive it. After sending a screenshot, they promised to investigate within 24 hours. Following up on July 2nd, they requested a video showing the problem. I complied and sent the video. They assured me a complaint was filed and that they would update me in another 24 to 48 hours. Today, when I reached out, they haven't been responding to my inquiries.

Hello, I'm reaching out for assistance regarding an issue with my recent cake order from Chokola. I made the payment during the booking process. However, the delivery person asked for payment again for order number [redacted]. I have all the online payment receipts as proof. The delivery boy's name is Santosh Kumar, but unfortunately, I don't have his contact number. I have submitted multiple complaints but have not received any response from your end yet. I would appreciate it if you could help me resolve this matter promptly. Thank you, Gaurav R.

Dear Sir, I am writing to address the issue with my Zomato FE ID, which is [redacted]. Unfortunately, my account was terminated due to suspected fraudulent activity. I was genuine in my work, but due to unforeseen circumstances, I had to ask my father, out of necessity, to cover for me while I was away for a week. I apologize for any confusion caused, as I was not fully aware of the company's policies. I urge you to reconsider and reactivate my account so that I can resume working. I assure you that I have learned from this experience and will adhere to all guidelines moving forward. My family and I are currently struggling financially, and reactivating my ID would greatly help us. My work performance ratings have been consistently high, as evidenced by scores of [redacted]%, 96%, 86%, and 34%. Thank you for your understanding.

Hello, I placed an order on 11th June [redacted] at 9:25 pm with order id=[redacted]. I made the payment online, but the rider also took cash as my friend received the order. When I found out, I called the rider named Hemraaj Meena. He said he took the cash but would check if the payment was made online. After checking, he assured me that he would refund the cash via GPay at 8 am the next day. I have all the call recordings with the rider. I delayed reporting the issue as I was on a trip with my friends. Today, I lodged a complaint. It has been 4 days without any help from your end. I have been emailing for 4 days, but to no avail. The team called and mentioned that the delivery boy would refund the money through someone else, but I haven't received any refund yet. They promised a callback after checking, but there has been no response. Please assist me. Kindly call me.

On June 3rd, while transferring funds from my pocket to Zomato, INR [redacted] was debited from my account but not credited to Zomato. Despite multiple attempts, I was unable to raise a ticket. I discussed this issue with the fleet coach but received no response. After contacting my bank's customer service, they requested proof from Zomato confirming the non-receipt of the amount. The proof should include the transaction date, amount, and ID. Once I provide this, they will take necessary actions. It has been over a month now, so I kindly request assistance to resolve this matter promptly.

I picked up the order, arrived at the location, and tried to contact the customer, but they were unreachable. I waited for an hour past my gig timing, and my ID went offline. Later, I discovered on my Zomato account that the order was marked as delivered and cash collected. I'm confused because the order was not actually delivered, and I didn't receive the cash. I attempted to cancel the order, but Zomato requested that I wait. I did my best in this situation. Please assist with the issue of cash collection. Thank you.

I picked up the order and arrived at the delivery location, but the customer was unreachable. Despite multiple attempts to contact them, I waited for over an hour until my delivery gig time ended, and my status on the app changed to offline. To my surprise, I later noticed in my Zomato account that the order was marked as delivered and cash collected, which was not the case. I tried to cancel the order as per the app's instructions, but it requested me to wait. I have done my best in this situation, and I am hoping for a resolution regarding the cash collection discrepancy. Thank you for looking into this matter.