Zomato.com Customer Service Issues

Order Number: [redacted] I ordered a burger at 9:30 PM. The delivery was made by the driver at 10:30 PM, who spoke to me very rudely and disrespectfully. He did not deliver directly to my door, leaving my order downstairs at the apartment without even coming up. Despite using the navigation, he failed to find the correct location and was shouting at us. I am looking for the customer care number or request a call back at [redacted]. I intend to report this incident to the police. I have tried reaching out to customer service but have been unsuccessful so far. This kind of service is unacceptable. If Zomato cannot provide proper service, what is the use of their platform? I urgently require a call from customer service.

Dear Jomato ownership, I recently placed an order on Zomato that was missing items. I contacted Zomato Customer Care, and they involved the hotel owner. After speaking with the hotel owner, they took my complaint and left. Later, they returned with the missing items but demanded more money. I escalated this with Zoom Auto and received a call from a Telugu customer care officer who confirmed the issue. Despite speaking with customer service extensively from 8 to 12, I did not receive assistance or a refund for the extra payment to the hotel. I am disappointed with Zomato's customer service and seek your help in resolving this matter and getting my money back. I felt embarrassed in front of my family guests due to this incident. Your prompt assistance would be greatly appreciated. Thank you.

Dear Team Zomato, My name is Rajkumar Giri and I work as a Zomato rider. My ID was unjustly disabled even though I did not make any mistakes. A customer requested an order for Bangalore, but the location was mistakenly set to Gurgaon by the Zomato team. After contacting the customer and canceling the order, my ID got disabled. Please activate my ID with the login number [redacted] and phone number [redacted]. I would greatly appreciate your assistance. Thank you, Team Zomato.

Good evening, I am Murali Kumar from Tirupati, a Zomato rider. The current issue we are facing here is related to the rate card dispute. It has become challenging as many riders are unable to take orders due to the ongoing conflict. Even those who manage to take orders face interruptions because of the disputes. I kindly urge you to engage with the leaders or authorities in Tirupati to address these issues promptly. It is crucial to resolve these matters as they are significantly impacting our ability to perform our jobs effectively. Please reach out to the concerned individuals at the Tirupati office as soon as possible.

I'm Fe, a cycle rider residing in Vashi, Navi Mumbai, India. I'm facing issues with long-distance orders when using my regular cycle for deliveries, without gear or a battery. Delivering far-off orders in 5 to 10 minutes is impossible and affects customer satisfaction. I find Zomato's actions regarding this matter unreasonable and it saddens me to see negative customer reviews. I kindly request you to modify the assigned areas for cycle riders to within a 3km radius covering Koparkhairna, Vashi, Sanpada Residency for quicker and efficient deliveries. Deliveries to Ghansoli, Mahpe Industries, Turbha Industries, Juinagar Industries, Nerul, and Belapur are challenging due to the long distances involved. I appeal to you to reconsider the distance constraints for cycle riders' assignments and focus on closer areas for better service. Despite raising multiple tickets and consulting with the team leader, my concerns haven't been addressed. Many cycle riders face similar challenges daily, and I urge Zomato to review and adjust the delivery zones accordingly.

I am Amjad Ahmed Khan, a cycle rider from Vashi, Navi Mumbai, Maharashtra, India. I ride my cycle daily to deliver orders to customers. I have an issue with Zomato assigning me long-distance orders instead of orders in the nearby residential areas like Vashi, Sanpada, and Koparkhairna for quicker delivery. I don't prefer deliveries to areas like Ghansoli, Mahape Industries, Turbha MIDC Industries, Nerul, Belapur, and Juinagar due to the limitations of using a normal cycle. Customers are unhappy with the long wait times, which affects their view of Zomato's delivery service. I kindly request Zomato to allow editing of the area selection to avoid these long-distance orders. Please ensure only the selected areas are available for delivery assignments in my ID to provide prompt service in Vashi, Koparkhairna, and Sanpada. The current situation causes delays and inconvenience in completing deliveries, as I do not have a bike. Zomato should consider the capabilities of cycle riders for efficient and timely deliveries. Thank you for your attention to this matter.

Dear Sir/Madam, We are Zomato delivery partners from Dharapuram city. We urge you to consider replacing our current team leader in Dharapuram due to their inappropriate behavior, caste discrimination, and the imbalance between the number of orders and delivery partners in our city. Since Zomato launched in our city five months ago, my friends and I have diligently worked to earn a living. However, our current team leader's conduct has made it difficult for us to continue working, leading to significant distress. We humbly request your prompt action in addressing this matter as it is crucial for our well-being. Thank you for your consideration. Yours sincerely, Zomato Delivery Partners Dharapuram

Dear Team Zomato, I am reaching out regarding my recent order for a 1 kg cake that was not delivered to my desired location. The cancellation of my order by your delivery partner without my consent or notification has left me dissatisfied with your online ordering system. I would like to bring the following concerns to your attention: 1. The Zomato app does not prompt users to specify the delivery area when searching for food items, leading to confusion about service availability. 2. It would be beneficial for Zomato to request the delivery Pincode, similar to other delivery services, to verify delivery feasibility before displaying restaurant options. 3. Despite making a full payment for the item, taxes, delivery, and tip, I did not receive the service expected. La Heaven informed me that only Zomato could address my concerns. 4. If Zomato cannot serve areas like Belandur, located 20 km from Sanjay Nagar where La Heaven operates, then orders from such locations should not be accepted. 5. Regrettably, your delivery partner did not attempt to contact me or an alternative number before canceling the order. It appears the cancellation may have been made to avoid delivering to a distant location. I kindly request a prompt refund of my payment. Your attention to these issues is greatly appreciated. Sincerely, Dr. SR Shukla Malleswaram, Bangalore-[redacted]

I was facing issues while working, so I gave zero feedback on the matter to T.L. When I contacted the T.L. support number, they asked me what the problem was, and I mentioned that I receive fewer orders. The T.L. support number is not reachable. The riders who work with me use Fake GPS, and when I told them about my issues, they said as long as you don't fill the ratings, everything will be fine. Despite that, I had filled five ratings last time, which led them to deactivate my ID. After a few days of confrontation, they accused me of falsely influencing the riders and even after understanding the situation, they did not reactivate my ID. I have filled ten ratings since then, but my ID is still inactive. Kindly reactivate my ID as soon as possible. Thank you. I am unable to contact the phone numbers provided by you.

I used to work as a former Zomato delivery rider. My Zomato ID was terminated when a wrong item was delivered to a customer. My ID is FEID480607. I have been working with Zomato for 4 years, and before this, my ID was never blocked or disabled even when wrong items were delivered, which was the fault of the restaurant. We pack orders properly at home, and there was no slip outside the delivery package. Please tell me, where did I go wrong in this situation? I request Zomato to reactivate my ID. Your respected delivery boy, Manoj K.

Hello, I am a former rider with Zomato. I worked for Zomato for four years. Due to a small mistake made by a customer, my ID was terminated. The customer ordered a cold coffee but received a burger and a roll instead. The issue arises in determining whose fault it is when the packing slip on top of the bag reveals what's inside. The customer had already received the order without checking. Zomato Care later called me and questioned if I had checked the order, but there was no packing slip on the bag to verify the items. Please reinstate my ID. In my four years of service, I have never had any issues with my ID being blocked, disabled, or terminated. If I had committed any fraud in these four years, there would have been problems with my ID before. It seems unfair to terminate my ID for a small mistake in delivery when no fraudulent activity has occurred in four years. My FEID is [redacted]. Please reinstate my ID promptly. Thank you. Manoj Kumar, New Delhi, Karol Bagh Zone. Date: Sunday, 29/05/22.

Good morning, Sir and Madam, I am a Zomato delivery partner from Odisha State, Cuttack City. My name is Santak Kumar Pani, with ID number [redacted]. I want to address that my account has been terminated. I have been working with Zomato since March [redacted]. I always put in my best effort at work, ensuring no delays or complaints from customers. In cases of rudeness from customers, I seek assistance from chat support. If I have made any mistakes, I sincerely apologize. I have even provided an undertaking on Orissa High Court bond paper, expressing my desire for a chance to prove myself. Even though my Team Leader and City Head cannot reactivate my account, only the Central Team can. I humbly request for your help and a chance to demonstrate my dedication. I have always considered Zomato and its staff as part of my family. Please, Sir and Madam, I am eagerly waiting for your response and call.

Hello, my name is Nadeem Khan and my FE ID is [redacted]. My zone is Manimajra, Panchkula, Chandigarh. I have been working with Zomato for the past 2 years. Due to some issues, I couldn't log in, and my ID has been deactivated. I have been raising tickets continuously for the past 2 months, but they keep closing them by saying next week. Now, the TL is saying to do Gigs to get it activated. Earlier, the company could have said this in the ticket instead of giving false assurances by saying next week. There is no compulsion to do Gigs; I should be informed via company call and get my ID activated to continue with the incentives. I will wait for your response.

Hello Order-Support, My order ID is [redacted]. I am Rishi. Yesterday, I ordered ghewar, but I received gulab jamun instead. I have lodged complaints multiple times with Zomato support and via email, but I have not received any response. I have sent photos and my ID several times, but there has been no update from Zomato. I am very disappointed as this is my first order with many issues from Zomato. This is not only my problem; it reflects poorly on your service when you do not assist first-time customers. I am extremely upset and have cried several times because I lost [redacted] rupees and did not receive the food I ordered. Please provide a quick and helpful response, as Zomato should strive to help its customers. I have sent my order ID and photos multiple times without a response, which is why I am sending them again. Please review and process my refund. I always help others, but it seems unfortunate that I did not receive help when I needed it for my first order. My order ID is [redacted]. Kindly address this issue within the next four hours, as 48 hours will have passed. Please respond to my email. I have included the pictures once again. Please assist me. Thank you ❤️

Dear Sir, my account has been terminated unjustly. I had fulfilled the order, but the customer claimed non-receipt which led to the cancellation and termination of my account. Zameto support assured me it would be reactivated within 24 hours, but it has been a week now with no reactivation. Please, kindly activate my account. Thank you.

Dear team, I would like to bring to your attention that last month we experienced issues with the app as we were unable to find any gig work. This has been a major problem as I have not been able to login at all. We are eager to work with Zomato, but the inability to log in around the clock has hindered our work during the busy summer season. Cycling is a preferred mode of transportation and work during these relaxing days, as it allows us to perform better. I kindly request permission to work using a cycle, assuring you of our best performance. Regards, Munesh

Dear Zomato Team, I am a Zomato rider named Sunil Vaid with Zomato ID FE[redacted] and log-in number [redacted]. As a Tykmondo player, I recently got injured while playing a match, causing swelling on my face. Due to this, I was unable to submit my selfie, resulting in a decrease in my performance. I tried to submit a printed photo of my selfie, but now my account is disabled. I understand my mistake and regret it. I had raised a ticket regarding my issue with my injured face, but it remains unresolved. I kindly request you to please reactivate my account. I am pleading with you, dear Sir/Madam, to consider reactivating my account. Thank you, Zomato Team.

Order ID: [redacted] Contact Number: [redacted] I reside in Sonipat, Haryana. I recently purchased a product for my wife who lives in Koramangala, Bangalore. Unfortunately, upon receiving the item, she noticed unhygienic packaging. There was a yellow sauce stain on the upper part of the chocolate box, and a smell emanating from the cupcakes. I shared images with Zomato, but they only offered a meager Rs. 50 discount for a future order, which I found quite unprofessional. The order cost me Rs. [redacted], and I expected better customer service from Zomato. Despite the low value, I believe every customer's experience matters. Zomato's response was disappointing, given the situation. I would be happy to share the pictures via email for reference, as my wife ended up skipping dinner due to this unsatisfactory experience.

Order ID: [redacted] Contact Number: [redacted] Location: Sonipat, Haryana I recently placed an order for my wife in Koramangala, Bangalore. Unfortunately, upon receiving the products, she discovered unhygienic packaging. I was shocked to see the pictures she sent me. The chocolate box had a yellow sauce stuck on the upper part, and the cupcakes had a strange smell. I contacted Zomato and shared the images, but they only offered me a mere Rs. 50 discount for future use. This is unacceptable! The order cost me Rs. [redacted], and their compensation is inadequate. Zomato's response has been highly unprofessional, and my wife had to discard the items due to the unpleasant smell and unhygienic packaging. It is disappointing to see such poor customer service and lack of concern for hygiene and quality from Zomato.

Regarding my ID - FE[redacted], My name is Karthikeyan and I am from North West Chennai Zone 3. I am seeking clarification on why my ID was blocked. I am quite surprised by this action as I completed 19 orders on 23.02.[redacted], only to find out my ID was blocked the very next day, on 24.02.[redacted]. I have been a delivery partner for Zomato for over 2 years and have interacted with many team leaders during this time. However, the current team leader does not engage with riders, including myself. When I inquired about the weekly incentives on 23.02.[redacted], the team leader mentioned he was unavailable due to personal reasons. Despite Zomato's protocol stating that team leaders should address rider issues between 10 am and 7 pm, this specific team leader has not been responsive to my concerns. I believe it is essential for him to verify and respond appropriately to issues raised by riders, rather than penalizing them without due cause. I have maintained a good record in Zomato, especially in the Avadi zone, where I am recognized as one of the best and most dedicated riders. I feel the team leader's behavior towards me has been disrespectful, and I urge Zomato to reconsider its decision to terminate my ID. I have faced financial losses, missed incentives, and even lost out on accolades due to this unwarranted action. I kindly request a review of my situation and the reactivation of my ID.