Zipcar Customer Service Issues

I am experiencing a concerning situation where my ex-partner used my bank card for Zipcar rentals, despite my not having a valid driver's license. I am a Current bank customer and had blocked transactions from Zipcar, but somehow they were able to still charge my account using a different identification. It is alarming that Zipcar may not have considered the possibility of fraudulent card use and resorted to deceptive practices to bypass the block I had in place. I am requesting a refund of the unauthorized charges and the permanent disconnection of my ex's account from my payment card. It would be appreciated if Zipcar could provide me with an email confirming that the account used for the fraudulent transactions is not associated with my information. The method used to process payments in this situation appears unethical and driven by excessive profit motives. It is distressing to be financially impacted by someone else's actions, especially during these challenging times. I discovered the unauthorized charges on my card while attempting to make a purchase, which was a shock to me. If I do not receive a response within four business days, I will seek legal advice regarding this matter. It is frustrating to deal with this situation while struggling to earn income through my art.

I was charged for a car I didn't use for many hours by Zipcar. I picked up the car in Tooting and drove to Balham, a ten-minute drive. Upon getting out and locking the car, I couldn't reopen it despite hearing the click. The following day, I couldn't afford the bus fare because Zipcar had deducted [redacted] from my account, leaving me with only [redacted]. I'm a regular Zipcar user, and even the app didn't show the car as in use. This must have been a technical glitch as I had initially intended to use a different mode of transport. Despite being assured of a refund and account correction on September 14th, I have yet to receive it as of September 23rd. I've repeatedly been told that a manager will contact me, but no one has. As a loyal customer, I am considering cancelling my membership if this issue isn't resolved promptly. This situation is adversely affecting me as a single mother who relies on going to work for income. I urgently need this matter addressed.

I am experiencing two major issues with ZipCar. Firstly, I have been unable to obtain any helpful information from customer service regarding my suspended account. Secondly, my account has been suspended for an excessive seventy-five days now. Following a minor accident on July 25, I promptly reported it, leading to the suspension of my account, as expected. Despite being cleared of any liability by Sedgewick on August 8 and having a damage waiver in place, the suspension continues. Customer support repeatedly promises a call from a specialist within 3-5 business days, but I never receive any follow-up. Furthermore, different agents provide conflicting timelines for resolution, ranging from 2 weeks initially to potentially up to a year. The monthly fee issue was only resolved after multiple contacts and delays in processing a refund. Additionally, an erroneous bank charge for parking tickets was later refunded, emphasizing the ongoing administrative challenges. Despite some progress with smaller issues, the prolonged suspension remains unresolved, leaving me frustrated and confused by the lack of clarity and consistency in communication from ZipCar. Best, Gregory M. C. - ZipCar Member ([redacted])

I need help re-activating my account. When I tried to log in, I was informed it was inactive and advised to contact the company directly. After speaking with a representative who confirmed my previous account, I was promised a reset link. However, the email did not arrive promptly. Despite waiting on the phone for about ten minutes while checking my spam folder regularly, the representative disconnected the call after I mentioned the email was not received. I am now uncertain about the next steps and would appreciate guidance. Thank you.

Hello, I recently opened a student account, but I was not given the student discount for membership or the ride rates. I was charged a $25 fee and $70 for membership, which seems to be non-refundable upon cancellation. Could you please correct the account to reflect the student membership or cancel my membership so I can receive a refund? I signed up for the student account specifically to access student rates on Zipcar, so I'm unsure why it did not apply correctly. Thank you, Elahe Masoumzadeh

I need assistance canceling my ZipCar membership. I followed the instructions on the website to look for the My Membership link to cancel, but it seems that information was incorrect. After some research, I discovered that ZipCar does not allow cancellations online. It is frustrating as it seems like a tactic to keep receiving subscription payments. I want to clarify that I no longer want to use the service, and I do not authorize any further charges to my credit card.

I rented a car for Friday night from 11:30 PM to return on Saturday at the same time. Everything seemed fine until I tried to get back in the car about two hours later, and I found out that I was locked out because the return time was mistakenly set for Saturday 11:30 PM to Sunday 12 AM. Due to this mix-up, I can't access the car and it's quite cold out here. Can anyone assist me with this issue, please? Thank you.

I made a reservation for a car on February 19 around 1am. Upon arrival at the pickup spot, I encountered difficulty starting the car as it requested a key that was not present. Despite searching thoroughly, I was unable to locate the key and upon exiting the vehicle, the alarm was triggered, causing concern for nearby neighbors. Feeling uncomfortable and unsafe, I decided to cancel the reservation and incurred a cost of 20 dollars for an Uber back. This experience was disappointing and unsettling, as it was my first time using Zipcar services. Additionally, the car had a strong smell of marijuana. I am hopeful for a prompt resolution to this matter.

Good afternoon. I used to have a Zipcar account. Recently, I had an issue due to misinformation provided by an employee named Denise Wilkerson. I called in advance to confirm details verbally, but the information given to me by a gentleman turned out to be false. Despite my multiple attempts to address this and communicate with Denise, her responses have not been satisfactory. She claims that the employee is not responsible for the misinformation, which I find unacceptable. I believe it is unfair that I'm facing repercussions for disputing my bill and expressing my concerns. I would appreciate a call or email to further discuss this matter as I feel frustrated with the situation.

I contacted Zipcar today at 2 pm regarding my car's engine not starting. Despite a delay, the customer service representative eventually fixed the issue. I was promised a free hour extension which I never received, and the 30-minute extension I paid for was not adjusted as promised. Upon returning the car at 3:40 pm, just 10 minutes late, I was hit with a $[redacted] fee for being late and for an increased hourly rate. This is frustrating as I could have returned the car by 3 pm if not for the car issue. It feels unfair to be charged extra for a problem I reported. Despite attempting to reach customer service again, I have been on hold for over 35 minutes without a response. I hope to receive a refund for the overcharged fees.

Hello, I tried to call but couldn't reach anyone. I returned the Zipcar 10 minutes late last Saturday night and was unsuccessful in extending the reservation by 30 minutes due to another booking. I waited on hold for 45 minutes from 8:25 to 9:08 to resolve this. We are new to Zipcar and enjoy using it. I understand there may be a late fee, but $50 for 8 to 10 minutes seems excessive. Can you please consider waiving the fee this time? I appreciate your assistance. Best, David E H. Email: [redacted]

Hello, I am writing to address an issue I experienced with my recent Zipcar rental. On 3/19/[redacted], I rented a Zipcar from [redacted] P Street NW in Washington DC with the reservation originally scheduled from 1 pm on 3/19/[redacted] to 2:30 pm on 3/20/[redacted]. I decided to extend the rental until 4:30 pm on 3/20/[redacted]. However, this morning, I received an email stating that the car was being towed because it was supposed to be returned by 4:30 am, which was not the time I agreed to. It is concerning to me as I am now facing an unexpectedly high charge due to this misunderstanding. I was already on my way to return the vehicle at noon when I realized I was locked out. I urgently need to resolve this matter and speak with someone from Zipcar.

I attempted to return my car at 2:45 am, just a minute away from the drop-off point as my reservation was until 3 am. However, support was unavailable due to the late hour and instructed me to call back during business hours. The following day, a Zipcar representative contacted me, urging me to return the car to avoid towing. Despite reassurances that I wouldn't be charged for the tow since it wasn't my fault, I later noticed on my bank statement that I had indeed been billed for the towing service, contrary to what was communicated to me.

I have reached out multiple times via email and phone regarding an issue with a car rental from your company. Due to an emergency, the car was returned late and now I am unable to unlock it. Despite promises from your roadside assistance team, no one has come to retrieve the car. The vehicle is still parked in front of my address and I have not received any updates. This has been the most disappointing experience with a company. Please arrange for the car to be picked up as soon as possible. I also request the contact information for your corporate office. My account is likely in disarray due to this situation. It is essential for your team to improve customer communication. The car is parked at [redacted] Oxford Circle, Hampton, GA [redacted], rented under Don Miller, [redacted]. If I could access the car, I would return it myself, but I am unable to unlock it and lack guidance. Kindly reach out via call or email to provide me with an update. Thank you.

I am currently on hold trying to get in touch with Zipcar because my scheduled car is not at the pick-up location, which has caused me to miss part of my appointment window. My current reservation was from 10:30-3 pm at Mount Holyoke College, Talcott Greenhouse. I rely on Zipcar as I am in an area with limited public transportation, especially when the school is not in session, making it challenging to get around without a car. Unfortunately, I am unable to travel to other locations like Northampton or Smith College to access alternative Zipcars. I am requesting a refund and a credit for the time wasted. It's frustrating as I have several upcoming reservations next week, and I'm worried about the availability of vehicles.

I made a car reservation for a Subaru XV Crosstrek at W [redacted] Street & Amsterdam Avenue in Manhattan on May 15th. Despite searching with my family, we couldn't find the car after using the app locator and honk feature. I even tried contacting support but my phone number was not recognized as a member. This led to additional expenses on Lyft rides due to the inconvenience. I have since lost trust in using my account. Kindly assist me in resolving this issue.

My Zipcar UK account was suspended several weeks ago, despite having no pending payments or violations during my trips. I have reached out to Zipcar multiple times, but all I get is assurances of receiving an email which never arrives. I urgently need my account restored to enjoy rides this summer. I kindly request Zipcar to promptly address this issue either by sending an email or taking necessary action to resolve the problem. Name: Sai Lokesh Reddy Guttikonda Phone: [redacted]6 Email: [redacted] Address: [redacted] Dragon Road, AL10 9NX, Hatfield, UK Zipcar Card Number: [redacted]

I am disappointed with Zipcar's decline. How can they provide a car without A/C in the summer heat? I have been a loyal Zipcar customer since [redacted], but recently, I faced challenges booking a car in Oak Park despite many available cars in Chicago. My feedback to add more cars in Oak Park went unheard. This frustration led me to cancel my membership and rely on my own car. Recently, I resubscribed to Zipcar, only to find no A/C in the car I used, and received a mere $1.25 refund when I complained to customer service. This experience has made me decide not to use Zipcar again.

I had a terrible experience with Zipcar. I had to switch cars due to the first one being stained and filled with trash, and the gas card was missing. Despite the inconvenience, Zipcar was kind enough to provide me with another vehicle. When I had trouble using the gas card on the replacement car, customer service was unhelpful and I had to pay for gas out of pocket. I was assured I would be reimbursed for the expense. However, now I have been charged a $[redacted] fee for going over [redacted] miles, which I was unaware of. When I inquired about the gas reimbursement, I was informed it would not be given. This whole situation has caused frustration as it disrupted my plans to visit my sick aunt during these challenging times. I am hoping for some form of compensation or reimbursement from Zipcar to continue using their services. Thank you for your attention.

Hello, I am reaching out regarding my recent rejection for a zip car application. I am an international student from Australia with a full license in my home state of Victoria. In Victoria, these licenses are referred to as permits. I have attached my permit as well as an example from the internet for reference. In Australia, there is a progression from a red probationary license to a green one which is held for 2 years. I am currently on the green probationary license but do not have the physical card to provide, so I have included the red one. However, I do have the paper copy of the green license available for review. If my current license does not meet the requirements for a zip car account, please advise on the next steps and process a refund for the application fee. Thank you, Agnes.