Zillow Customer Service Issues

I've contacted you twice with no response. I need assistance with my listing for our DUPLEX under Multifamily for sale. The Duplex has only one PID#. Both units are included in the sale. After listing the property at $499K, Zillow estimated its value at $501K, which I agreed with. However, after a slight price reduction, Zillow now values it at $330K, which is significantly lower and impacting our chances of selling. Feedback from investors suggests listing it at $[redacted]-$460K for a quick sale. The duplex is located in a single-family neighborhood and should not be compared to single-family homes due to its unique features such as separate entrances, utilities, meters, and renovations done in [redacted]. Your prompt assistance is appreciated. Sonya - [redacted]

Hello, I am Austin Wood. I recently applied to rent a home at [redacted] Bosley Road, Cockeysville, MD and paid $29.00 for a Credit Check and Background Check. The credit report was generated correctly, but unfortunately, the background check was not completed. I tried following up on the third party website but still did not receive the background check. This led the prospective landlord to deny my application when we met to sign the lease. He mentioned that while everything else looked great, he needed the background check for final approval. I am disappointed to have missed out on this rental opportunity due to the incomplete background check and am requesting a refund from Zillow.com to rectify this situation.

Hello, I need assistance with correcting the Zillow Zestimate for my property located at 5 Colonial Court in Henderson, Kentucky. Our street consists of 6 identical houses built by one man for his family, except for #4 which has added an extra room. My house, #5, is zestimated at $[redacted],[redacted], while #2 is listed at $[redacted],[redacted]. Despite similar features like year built, square footage, lot size, style, and neighborhood, there are discrepancies. For example, my house has new vinyl siding, a newer roof, and central heat and air upstairs, unlike some of the other properties. Additionally, my house has 2 bathrooms and is larger than #3 which only has one bathroom. I am puzzled by the pricing differences as these factors should be considered. As I plan to sell my home soon, I am concerned about these inaccuracies on Zillow impacting potential buyers. I appreciate any assistance in resolving this matter.

I reside at [redacted] County Rd [redacted], Bridgeport, TX [redacted], and I am Barbara Hardin. I recently submitted a valid appraisal of my home totaling $[redacted],[redacted] because you had listed it at $[redacted],[redacted]. However, after sending in the appraisal, the updated value shown dropped to $[redacted],[redacted]. If you are unable to display the current accurate value, I kindly request that you remove your Zestimate from my page completely. As a former realtor with Keller Williams, I understand the significance of your website to potential buyers, but the inconsistency regarding my property's value is causing challenges for local real estate agents. This ongoing issue has persisted from the past and needs immediate resolution. My next course of action will involve contacting the National Realtor's Association with a copy sent to your CEO, Spencer Rascoff.

I am the owner of the property located at 31 Bellereve Drive in Bluffton, SC [redacted]. I acquired the house in [redacted] through a short sale for $500K, significantly less than the Zillow's original estimated value of $1.1M. Currently, Zillow's listing no longer reflects this original value, impacting potential buyers' perceptions and offers. I kindly request Zillow to update the information to showcase the initial $1.1M value to better reflect the true worth of the property. This adjustment would potentially attract higher offers from interested buyers who visit the site. I would appreciate if someone could contact me via phone at [redacted] or email me to discuss this matter further. Thank you in advance for your assistance in making this correction.

I have listed my condo for lease, and I noticed that the Zillow estimate is significantly lower than the current market rates. Several years ago, the property was rented for $2,[redacted]/month, and since then, it has been upgraded, and rental prices in the area have increased. Our last rented rate was $3,[redacted], but Zillow still shows an estimate of $2,[redacted]. This outdated information is impacting our ability to rent out our condo. Kindly update the rental estimate promptly to reflect the current market value.

I recently signed up with Zillow to list my rental cottage, but received a notification that my account is disabled. The message mentioned issues with accessing my properties and advised contacting [redacted] to fix the problem. I reached out to them promptly but have not received a response yet. I even attempted to call without success. It's crucial because shortly after posting my rental, I received two inquiries in just 25 minutes but am unable to respond to these potential tenants.

I recently created an account on Zillow to list a cottage for rent. However, I received a message stating that my account has been "currently disabled" and that my properties cannot be accessed. Following their instructions, I reached out to [redacted] but have not received a response yet. I also attempted to contact them by phone with no success. This issue is time-sensitive as I received inquiries within 25 minutes of listing my rental and cannot respond to potential tenants. I kindly request Zillow to assist me in accessing my account or provide information about the listing problem. Thank you.

I am Shawna Robertson, a certified aesthetician, residing at [redacted] North 66th Street with Patricia Darden. The police department suggested I report the ongoing disturbances at [redacted] North 66th Street. I want to notify the landlord about the issues we face due to the disruptive behavior of the Savages and their associates. Justin Savage, Sierra Savage, and others have been stalking, harassing, and attempting to intimidate us, jeopardizing our property and safety. This has to stop as they continuously disrupt our peace and invite trouble. We are seeking your assistance in addressing this situation promptly. You can reach me at [redacted] or via email at [redacted]

Dear Zillow Customer Service, I am writing to address an issue with our house listing. We had initially removed it from the market in early December, but it seemed to remain active until the end of the month. Consequently, we had to wait 31 days before relisting it, and upon doing so, the "Time on Zillow" counter did not reset to zero. Our property's address is [redacted] Bunker Hill Rd, Andover, CT [redacted], with MLS [redacted]73. Could you kindly clarify how the "Time on Zillow" counter is determined? Thank you for your assistance. Best regards.

I kindly request a correction to the valuation of [redacted] S.E. 10 Street, Deerfield Beach, FL [redacted]. The property was recently appraised for one million, three hundred thousand dollars, and we have been receiving offers exceeding that amount. However, your listing has it priced at only eight hundred forty thousand dollars, significantly undervaluing it. Phones continue to ring, offers are flooding our mailbox daily, and people perceive this as an exceptional bargain, affecting our daily life. Acquired in [redacted] for $[redacted],[redacted], substantial investments were made, including additional rooms, a new kitchen, pool, dock, and landscaping. Historically, its value exceeded neighboring properties, but now we find ourselves undervalued. I urge you to rectify this issue promptly to cease the constant influx of inquiries.

Hello, I am Sara, the homeowner of the property at [redacted] Hidden Valley Place, Beverly Hills, [redacted]. Our house is listed for sale on Zillow, but we have been experiencing issues with the Zestimate feature. Zestimate's evaluation of our property's value seems inaccurate. Despite the value of comparable homes suggesting our property should be worth $2.05 million, Zestimate only shows it as $1.64 million, which we believe is incorrect. In our neighborhood, a nearby property with similar features recently sold for $3.5 million, indicating a higher market value. We have tried to address this with Zestimate through our agent, resulting in a brief correction followed by a return to the inaccurate value. We are seeking assistance to rectify this issue promptly as it is impacting our selling efforts. Thank you for your attention to this matter.

I am experiencing an issue with Zillow’s new algorithms affecting the estimate of my property. Since the update, my home in the gated subdivision of Mountain Creek Hollow, Talking Rock, GA, is being undervalued and placed in a lower-priced housing area. The estimate dropped significantly, and there are discrepancies as my home should be valued more based on the neighborhood's average price per square foot. Despite providing evidence of comparable homes and unique features like a generator and private well, Zillow has not adjusted the estimate. I am urging Zillow to reconsider the evaluation by comparing it to specific properties in Mountain Creek Hollow. The current estimate is even lower than what I purchased it for, impacting the accuracy of the information provided. I am seeking assistance to rectify this misrepresentation promptly.

Hello, I am Heather Wilkinson from Savio Realty, Ltd. I have been trying to set up a professional account to join our team page (Savio Realty Hilo). However, I am getting an error saying my email ([redacted]) is already in use. We had an account with this email before, but it was not a professional one, so we deleted it hoping to create a new one. Could you reactivate my old account and upgrade it to a professional account? Your assistance in this matter would be greatly appreciated. I previously contacted support about this without success and received an automated response with ticket number [redacted]. I would appreciate further help in resolving this issue.

I currently reside at [redacted] Hightower Rd., Terra Ceia, FL [redacted], and I want to emphasize that my home is not for sale. Zillow's listing contains incorrect information regarding listing dates, withdrawal dates, and is even showing the property as pending, which is inaccurate. Since purchasing the property in [redacted], I have never attempted to sell it. I have tried to contact Zillow through their website and reached out to the agent who originally sold me the home, but to no avail. This issue poses a security risk, especially because the property is located within a [redacted]-acre preserve. I urge Zillow to investigate how this misinformation was reentered after I requested its removal. The lack of response and errors on Zillow's part have caused significant distress. Please reach out to me at [redacted] to discuss this matter further. The discrepancies on Zillow's platform have the potential to harm the perceived value of my home, and I believe that Zillow should be held accountable for any financial repercussions. Regards, Robin S.

Zillow acquired a condo at Park North West Condominiums for resale, located at [redacted] NW Park Avenue, Unit 4C, in Portland, Oregon. Currently, there is a leak in the unit, prompting the water to be turned off for repairs. Without the owner's contact details, access to the unit is restricted. Zillow's representative must contact the building manager, Erin Ashley of CMI at [redacted] or Joe Quinn, the HOA President at [redacted] promptly to address this issue. Failure to respond quickly may result in the HOA initiating repair actions and billing the owner accordingly.

I represent the Owner of the property at 11 Mill Plain Road in Danbury, Ct., which is listed on Zillow. Currently, the property is inaccurately labeled as under foreclosure due to a delinquent loan. The actual situation involves a contested mechanic's lien claim, which has been resolved by a court order substituting a bond for the lien. There is no loan default involved in this matter. The incorrect information on Zillow's website could harm my client's business relations, so my client requests its prompt removal. The court order releasing the lien is available in the land records. My client is actively disputing the claim and plans to file a counterclaim. As a reputable developer with a flawless loan payment history, it is essential to correct this mistake promptly to prevent any damage to my client's reputation. The property is neither for sale nor under foreclosure, and my client insists on its immediate removal by the end of the day.

My son bought a home on Zillow from Seven Day Solutions LLC with Keller Williams in Atlanta. The property on South Trace in Rutledge has had well and plumbing issues since moving in. Despite expecting minor problems, the water issue was sizable. I suspect it was hidden and only discovered when using multiple water sources. I fixed it myself, asking seller Janifer Belcher to reimburse $[redacted] for supplies, but received no response. I worry her conduct reflects poorly on Zillow. At closing, she was unprofessional. Zillow should screen users better. Unsure of my rights, I sent her an invoice via certified mail two weeks ago, but no response. Any advice or help is appreciated.

I am having trouble accessing my Zillow account for a rental application. Today, I faced challenges lifting the credit freeze on my credit reporting agencies. Now that the freezes are removed, I am locked out of Zillow and unable to complete the rental application. Although the message says I will be locked out for 24 hours, I am unsure when this started as I was navigating between Zillow and the credit agencies earlier today, Wednesday. Can someone clarify when the 24-hour lockout will end or assist me in regaining access to finalize the rental application? Thank you.

I am having trouble posting our listing due to our "CALL BLOCKER" system filtering out spam. We are unable to verify our listing independently and need human assistance promptly. My mother keeps calling every hour for updates, and it's becoming a nuisance. The home is listed under Miriam Einhorn, and I would appreciate it if someone could address this issue urgently. Thank you, Andrew. Contact me at [redacted] or via email at [redacted] The password for the account is castlemaine4. Your prompt attention to this matter would be greatly appreciated. Thank you, Andrew.