YouTube Customer Service Issues

Archive 4

The following are issues that customers reported to GetHuman about YouTube customer service, archive #4. It includes a selection of 20 issue(s) reported July 23, 2018 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello, My YouTube channel got deleted due to a violation of the rules they have. I wasn't given precise information about what I did wrong. I'd appreciate knowing the exact reason, as I would like to correct any mistake. If it involves spam, porn, or any malicious content, I believe my account might have been compromised. My channel only contained live performances and recordings that I have the rights to use; I never intended to sell anything. I share my music from my three CDs, which are also promoted by CD Baby. I kindly request specific details on what led to the deletion so I can address it and hopefully retrieve my channel. Thank you, Heather
Reported by GetHuman-keizurf on الإثنين ٢٣ يوليو ٢٠١٨ ١٥:٣٧
Hello, I am Heather and I recently had my YouTube account deleted without clear reasons provided. I typically share my live performances and music from my CDs for free, as I have obtained the rights to use them. Despite following the guidelines, my appeal was rejected with no option for a second appeal. I suspect my account may have been compromised, leading to unauthorized content being posted. I have heard of others receiving specific reasons for violations and a chance to rectify them, which I would appreciate as well. I am looking for assistance and was considering contacting support by phone, but now understand that may not be an option. Any advice would be greatly appreciated. Thank you.
Reported by GetHuman-keizurf on الإثنين ٢٣ يوليو ٢٠١٨ ١٥:٥٣
There is a channel named Rich Life of Roadtrips managed by Christopher James Harrelson. I have repeatedly reported and flagged his channel, but no action has been taken. He frequently uses derogatory language towards women, uses racial slurs, and even made a concerning suicide threat with a sword. Although these incidents have been reported, no action has been taken. Additionally, he previously had his channel suspended and should not have multiple channels.
Reported by GetHuman-terryroc on الثلاثاء ٢٤ يوليو ٢٠١٨ ٠٣:٥٣
I woke up to messages on my phone at 4 a.m. saying someone changed my password, which alarmed me. I swiftly changed my password online, only to find out that my YouTube channel was suspended for allegedly violating guidelines. I am upset by this as I have important family videos on there. Despite my understanding of the guidelines, I struggled to get help from Google and YouTube. I hope for assistance from this forum as I create meaningful videos for my audience. Most of my content is about hair products, so I am puzzled by the suspension. I suspect my brother's actions as the cause. I have changed my password since then and am committed to following the guidelines. I implore for my account to be reinstated as this situation is distressing. I am eager to cooperate via email to resolve this issue. Thank you for your help. Sincerely, A. Panayiotou
Reported by GetHuman-alextank on الثلاثاء ٢٤ يوليو ٢٠١٨ ١٥:٥٢
My YouTube account was unexpectedly deleted without any copyright or community issues. I am eager to understand the reason behind this and have my account reinstated. Despite trying to contact YouTube through provided numbers, no one has answered. This situation involves my intellectual property being removed, and I am requesting its return. Additionally, YouTube accessing my Gmail account is concerning. I have not violated any guidelines, as I have no strikes against my account. I seek assistance in resolving this matter swiftly. YouTube has not provided me with an opportunity to appeal this decision. My content, "Revelation in the Clouds," which I believe has been wrongfully taken, is unique and essential to me. I appreciate any support in resolving this issue and restoring my account. Thank you.
Reported by GetHuman913550 on الثلاثاء ٢٤ يوليو ٢٠١٨ ٢١:٢١
I need help closing my old DomenicoMTCoppolaTV account on YouTube. I can't access it anymore and it contains content that I find inappropriate. I can't remember the password and other information linked to it, except for the recovery email. I would like the account to be permanently deleted. I believe YouTube can resolve this issue fairly.
Reported by GetHuman-kirax on الأربعاء ٢٥ يوليو ٢٠١٨ ٠٠:٣٥
While recording a stream highlights video on OBS Studio, I accidentally started a stream instead of recording. I quickly stopped the streaming but unknowingly uploaded the accidental stream to YouTube. After some time away, I returned to a message that my account was flagged due to the accidental stream, resulting in the disabling of my streaming rights. I understand the error was mine as I failed to check if the stream was deleted. I kindly request the restoration of my streaming rights, as I cherish creating enjoyable streams with my friends. Thank you for your consideration and understanding. ~ R1221 P.S. I am unsure if this platform assists with YouTube developer issues or simply offers community support. Apologies for any confusion.
Reported by GetHuman-romanlow on الأربعاء ٢٥ يوليو ٢٠١٨ ٠٨:٠٥
I am concerned about the removal of certain enchantments, especially the Timelapse feature. As a Chromebook user, I rely on this option for creating videos and have not found any suitable free alternatives online. I kindly request that instead of deleting useful features like Timelapse, you consider removing less essential ones like Blur and Trim. Please explain why these changes are being made and why Timelapse is not being prioritized. If my message goes unanswered or disregarded, I will be very disappointed. It is vital for me to have access to Timelapse, or if possible, could you consider bringing back the YouTube Video Editor for users in my situation? Your prompt attention to this matter is greatly appreciated.
Reported by GetHuman-kennylr on الثلاثاء ٣١ يوليو ٢٠١٨ ٠١:٥٨
I would prefer to speak with a real person over the phone for security reasons. Please give me a call at [redacted]. My name is Holli Jade Rankin from Stockton, California. I am concerned about the deactivation of a YouTube channel called "The Little Shaman," which had 70,[redacted] subscribers, including myself. I believe this violates freedom of speech. The channel was unjustly accused of violence, dangerous behavior, and spam with no evidence. I was part of her community and witnessed the positive impact she had on victims of Narcissistic Personality Disorder. I am disappointed that YouTube has not provided a satisfactory explanation or allowed an appeal. This situation has deeply affected me, as her content helped me through difficult times. I urge you to address this matter promptly. Please contact me at your earliest convenience. Thank you for your attention. Holli Jade Rankin [redacted] Stockton, California [redacted]
Reported by GetHuman-hollijad on الأربعاء ١ أغسطس ٢٠١٨ ١٧:٢٠
My channel "Rugar22" was terminated due to its association with another account, "SethTHedgehog," which received three copyright strikes. I take full responsibility for this connection and sincerely apologize for my actions. I request a second chance for my main channel, "Rugar22," as it was solely linked to the problematic account. To resolve this matter, I am asking for the reinstatement of "Rugar22" and the deletion of "SethTHedgehog." I have already reached out to YouTube Support via email, but I have only received automated responses. Your assistance in resolving this issue would be greatly appreciated.
Reported by GetHuman942083 on الخميس ٢ أغسطس ٢٠١٨ ١٢:١٤
I am currently facing issues watching videos in My Playlist on my mobile device when I am not connected to wifi. I used to be able to view them without wifi in the past. I have tried several troubleshooting steps such as restarting my phone, reaching out to my cell phone provider, reinstalling the app, clearing cache and data, force stopping the app, and resetting mobile networks. Even in my car, I connect to my bluetooth to play songs from My Playlist. My cell phone provider suggested it might be an app issue. Any additional suggestions to help fix this problem would be greatly appreciated. Thank you, M. Martin
Reported by GetHuman950159 on السبت ٤ أغسطس ٢٠١٨ ٠٥:٠٥
I've noticed an issue on YouTube where videos I've watched stay in my list even after refreshing the page. This happens with various videos like Colbert show clips. I made sure to turn off auto-play in the settings a while back. Even after watching a video till the end and the replay sign appears, the video still shows up in my list as unwatched most of the time. I try refreshing the list, scrolling down, but it's still there with a red line indicating I've viewed it. I've tried selecting "not interested" or "already watched" from the three-dot menu, but sometimes the videos reappear. It's frustrating.
Reported by GetHuman-onemoney on السبت ٤ أغسطس ٢٠١٨ ١٠:٢٠
I recently received a notification that my video featuring subscriber gameplays to celebrate [redacted] subscribers was flagged for content restrictions. I believe this was a mistake since my video did not violate any typical reasons for such action. It was not spam, and the title and thumbnail were not misleading. I primarily use YouTube to stream Fortnite gameplays, and this ban now prevents me from doing so. I strongly feel that an error occurred, and my video did not breach any YouTube policies. I would greatly appreciate it if someone could investigate further as this restriction is impacting my channel as I am unable to upload any content at the moment. Thank you.
Reported by GetHuman-mrmyster on الإثنين ٦ أغسطس ٢٠١٨ ٠٦:٤٠
Hello, I have a concern I want to address. The issue at hand is quite serious and it requires your attention. I believe that there is an infringement on our freedom of speech within your platform. Recently, Alex Jones's channel was removed from YouTube allegedly due to sensitivities towards his content. This decision is appalling. Channels like Lunkerstv and Outlaw are also facing obstacles, possibly due to their content on the second amendment, featuring firearms. YouTube, you were once a great platform, but now, your actions are a disservice to this nation. I can assure you that this dissatisfaction will not go unnoticed. The number of conservative users far exceeds those who support such unilateral measures. I kindly request to receive an email response promptly or witness the return of Alex Jones's channel on YouTube. Until then, be prepared to witness a decline in your viewership.
Reported by GetHuman959319 on الإثنين ٦ أغسطس ٢٠١٨ ٢٠:٤٩
I recently subscribed to YouTube TV and downloaded the app on my iPad. However, every time I try to access YouTube through the app, it gets stuck on the "Finding your home area" screen without progressing further. I have tried restarting the app and my iPad, but the issue persists. During sign-up, I entered my zip code as [redacted] and was given a list of local TV stations, including the Roanoke stations I prefer.
Reported by GetHuman-dennytro on الجمعة ١٠ أغسطس ٢٠١٨ ١٥:١٥
In January of this year, my YouTube channel, Baileyando, was terminated for violating the Community Guidelines after making comments that breached YouTube's Terms of Service. Despite reaching out to YouTube for assistance, my request to reinstate the channel was denied. I am seeking information on the possibility of having my account restored in the future. Interestingly, someone I know faced a similar situation, but their channel was successfully reinstated after contacting YouTube. I acknowledge my mistake during the 7 months of account termination and assure that I will abide by the rules going forward. I understand that YouTube reserves the right to enforce consequences for rule violations. I kindly inquire if there is any chance of recovering my channel, Baileyando. Thank you for your attention, and I look forward to hearing from you soon.
Reported by GetHuman984137 on الإثنين ١٣ أغسطس ٢٠١٨ ٠٣:٥٩
I need help removing an old YouTube account linked to multiple past email addresses. I can't remember which email it's connected to. The issue is that when I search my name on Google, my old playlists come up under my first and last name. It's not ideal for my career due to the music content. I would appreciate assistance in deleting these playlists from YouTube.
Reported by GetHuman-karinhin on الإثنين ١٣ أغسطس ٢٠١٨ ١٥:١٩
I am upset about the removal of a YouTube channel. The individual responsible, Isaac Guest, known as the Guest Mob, exhibits bullying behavior online. He seems to believe he can control everything on YouTube, picking on and insulting others, including his wife. Recently, he posted videos mocking his wife, who is the mother of his children. He harasses other YouTubers and might have connections within YouTube that protect him. This must stop. Many others have complained about him. I urge YouTube to take action by removing his channel. Thank you for your attention to this matter. Recently, he was involved in having The Outsiders' channel removed unjustly. He profits from bullying in his live chats. Kindly address this issue promptly. Thank you for your time.
Reported by GetHuman988608 on الثلاثاء ١٤ أغسطس ٢٠١٨ ٠٠:٤٦
I no longer give permission for these videos to be used. I would like them removed. Jeremiah Mullen has content on YouTube that I would like taken down: "EXPOSING JEHOVAH'S WITNESSES - YouTube" and "Jeremiah Mullen - YouTube." The content was last updated on June 30, [redacted]. Thank you.
Reported by GetHuman-chesspla on الثلاثاء ١٤ أغسطس ٢٠١٨ ٢٠:١٠
Hello YouTube Team, I am the creator of the Giao Xu Duc Me Lavang Oregon channel. Unfortunately, our channel was flagged for a Community Guidelines Strike on Monday, 8/13. This was due to an unintentional mistake by one of our team members. While trying to fix a server issue with the Wirecast app for our live stream, the stream was started without the cameras on, resulting in blank content and triggering the strike. We sincerely apologize for this error and would like to appeal the strike. The suspension affects many subscribers who tune in every Sunday for our live stream of the Sunday Service mass. We request a prompt reinstatement of our Live Stream status. Thank you for your consideration. Sincerely, Joseph
Reported by GetHuman-vietoreg on الثلاثاء ١٤ أغسطس ٢٠١٨ ٢٢:٢٥

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