YouTube Customer Service Issues

Hello, my name is Samita Vang Lee. I recently discovered a YouTube video where a lady misused my personal pictures and family images to spread false information about me, invading my privacy. She shared details like my Facebook page, name, photos of me, my husband, and family, as well as the state I reside in. She even disclosed private voice messages I sent to her through Messenger without my permission. The messages were simply about a delayed payment due to work commitments and time zone differences since she lives in another country. I have proof of payment with receipts, yet she continues to fabricate lies in the video. I am extremely upset and urgently need the video removed. Additionally, I am considering legal action for this invasion of my and my husband's privacy. I seek assistance from YouTube in addressing this matter promptly. Thank you.

Hello, I encountered an issue regarding a video of mine on YouTube. The video was muted even though there is currently no copyright claim against it. I disputed a previous copyright infringement notice back in November but never received a notification about the outcome. The video reappeared in my creative studio but remained muted with no visible copyright claim. I am unsure of the decision made on my dispute or why my video is still muted. Could you please assist me in either restoring the sound to my video or clarifying the situation regarding the dispute's outcome? Your help would be greatly appreciated. Thank you, Dániel Bolcsó

Subject: Appeal to Youtube Authorities Regarding Azer Freedom TV Channel Interruption Issue Dear Youtube authorities, I am a dedicated user and viewer from Azerbaijan. I used to watch the live stream on the Azer Freedom TV Youtube channel daily at 20:00 in GMT+4. On the 16th of January [redacted], while watching a live stream hosted by popular lawyer Gurban Mammadov, the stream was abruptly interrupted by Youtube, citing a violation of their policy on spam and deceptive practices. The interruption was due to a misunderstanding regarding a recent live stream titled "16.1.19: Bağrı çatlayan millət. Qurtulmaq yolu var! - İqbal AĞAZADƏ və...". The channel owner, Gurban Mammadov, had renamed the stream, causing Youtube algorithms to flag it incorrectly. As a viewer, I believe the rename was logical and necessary for clarity, reflecting the stream's content accurately. I appeal to Youtube to conduct a fair investigation, revoke the 3-month strike, and support Azer Freedom TV. The channel plays a vital role in providing valuable and truthful information about Azerbaijan, where freedom of speech is limited. I appreciate Youtube's support for content creators like Azer Freedom TV and trust that a review will reveal the unjust reasons for the strike, leading to the channel's reinstatement to continue contributing to Youtube culture in Azerbaijan. Thank you for your attention. PanickedViewer42

I am new to commenting and recently encountered racially abusive comments by users named A.J. and J.B. on a post where Asian men were singing a Gospel song. The hateful remarks targeted the singers' race, sparking further disrespectful behavior. I engaged briefly, highlighting the singers' right to perform, but was met with hostility from A.J. and J.B., leading me to disengage. J.B. even resorted to name-calling. These instances of racism and rudeness should not be tolerated on YouTube. The Asian singers were unfairly attacked, and other users were also offended. I believe action should be taken against A.J. and J.B. for their harassment and hateful behavior. YouTube needs to address these issues promptly to maintain a respectful community.

Subject: Copyright Infringement Notice Regarding Your YouTube Account Hello, I have attached a notice regarding copyright infringements related to videos on your YouTube account. Unfortunately, your account has been disabled due to multiple copyright strikes issued against the following videos: 1. Video Title: Arsenal ~ Stand Strong Arsenal ~ Track off East Coast Metal 2. Video Title: Arsenal ~ The Valley ~ Armored Choir/ Regency Record Label 3. Video Title: Arsenal ~ Turn Around : Track off Armored Choir CD 4. Video Title: ARSENAL ~ LIVE @ THE FIRE ESCAPE These takedowns were issued by the respective copyright owners. If you believe that you are not at fault in any of these cases, you have the option to appeal these takedowns by submitting a counter notification. Please be aware that providing false information in your appeal could have serious legal consequences. You may also reach out to the parties responsible for the takedowns to discuss a resolution. If you have any questions or need further assistance, please refer to the provided help center resources. Thank you for your attention to this matter. Sincerely, JD Miller

Hello, I am reaching out regarding the channels “SuperMarioLogan” and “SuperLuigiLogan.” I understand that you previously took down the SuperMarioLogan channel, yet his videos remain accessible through the SuperLuigiLogan channel that he created. As a parent, I typically supervise my child's YouTube usage through the YouTubeKids app on my phone. However, during a visit to her grandparents, she accessed regular YouTube without the distinction being clear to them. My concern lies in the fact that while content for adults on YouTube would have been unacceptable, the issue here is that this specific channel is targeting children. Despite appearing child-friendly with the use of puppets, the creator is promoting inappropriate language and behavior. The ease with which these videos can be accessed alongside other child-friendly content is troubling. I am an avid YouTube user, and my daughter enjoys YouTubeKids. I understand my responsibility in monitoring her online activity, but I urge you to reconsider allowing this harmful content to reach young audiences. I believe this does not align with the values YouTube aims to promote. Thank you.

I'm having trouble with Youtube removing my video on The Guardian Of Spiritual Truth channel. The video in question shows two girls supposedly faking emotions during a news segment about a shooting. Viewers agreed with me, stating it was apparent the behavior was insincere. However, YouTube labeled it as harassing content. This censorship feels unjust, especially when exposing what seems to be staged news reactions. Despite their actions, I've shared the video offline and many are now aware of what occurred. The pattern of silencing truth seekers is disheartening, but I'm prepared with backups of my content. Suppressing alternative narratives only confirms our cause. The attempt to control information fails as more people awaken to the manipulation. We now have platforms enabling true freedom of speech, unlike the restricted narratives promoted by some. The truth prevails, regardless of these efforts to conceal it.

I have noticed that many channels I watch daily have been demonetized recently, leading to claims of YouTube censoring free speech. I am concerned about this trend as it could stifle diverse viewpoints and open dialogue. One example that stands out is Graham Hancock's experience with TED Talks, where he was initially ostracized for his theories on a comet impact. With the recent discovery of the Greenland impact crater dating back to around 12,[redacted] years ago, Hancock's assertions have been validated. This raises questions about the scientific community's willingness to adapt to new evidence. Will TED Talks extend an invitation to Hancock again? The censorship of channels like Ancient Architects, Histories Mysteries, and The Lost History Channel is troubling. I hope YouTube will address these concerns and uphold free expression. It's important not to appear narrow-minded like some elements of modern academia, but to foster open discussions. I await your response, YouTube.

Yesterday, on January 30, [redacted], I encountered an issue where my Google account ([redacted]) and associated Youtube account were terminated. Although Google restored my Google account and Google Drive contents upon my complaint, my Youtube account remain suspended. This is concerning as the account holds valuable recordings of scientific conferences and presentations, due to my role as a professor at Linkoping University in Sweden. The reason cited for the termination was the possibility of inappropriate content violating Youtube's usage policies. I acknowledge uploading private family videos, including those featuring my small grandchildren, without considering the platform's rules thoroughly. I suggest a solution where my account is reinstated temporarily for 2-3 days, allowing me to remove the family-related videos or provide specific links for restoration verification. Does this proposal seem reasonable?

Hello, I am experiencing an issue with the movie "Ender's Game." I bought it on January 24, [redacted], but I was only charged the rental fee. When I tried to use it for a lesson on January 28, [redacted], it stated it had expired. To proceed with my class, I re-purchased it; however, the same problem occurred today. My bank statement reflects only two rental charges, although I intended to purchase it due to cost efficiency and future lesson plans. I am a teacher and rely on YouTube for educational videos. However, this inconvenience is discouraging. I had to use my personal email, [redacted], due to district filters. Your prompt assistance is greatly appreciated. Thank you, Allicia A. Holland, Ed.S.

I am experiencing an issue with my YouTube videos displaying an error message when I try to play them in a virtual grid game that allows this feature. Despite troubleshooting steps like clearing cache and re-uploading the video before, the problem persists. Playing other videos in the same game seems fine. I suspect there might be a glitch with my YouTube account affecting the playback in the virtual grid. I have attempted various solutions suggested by help forums, including removing the YouTube flash HTML5 player, but the issue remains. It feels like a persistent bug is preventing the videos from working properly. I would appreciate it if someone could investigate my YouTube account to ensure there are no technical issues causing this inconvenience. Thank you for your assistance.

I have been working hard on Youtube for years, investing over £10,[redacted] in professional videos under the name Sue McCreeth. Despite gaining many views, Youtube's response has been discouraging with multiple 'Topic' channels displaying no subscribers. This negative publicity has led me to remove all my music from Youtube, but I find that five empty Topic channels persist on my page. I cannot completely delete my page, and inaccurate statistics further harm my brand. I have halted digital distribution and postponed a Valentine's Day [redacted] release due to this issue. Despite numerous attempts to contact Youtube for help, the situation remains unresolved. I am now seeking complete deletion of my Sue McCreeth presence on Youtube to eliminate any negative associations in online searches. I appreciate Youtube's educational content under my other name, Sue Holdroyd, but I need assistance in establishing a positive Youtube presence or prefer to disassociate my name from Youtube entirely. Thank you, Sue McCreeth. www.suemccreeth.com

Back in [redacted], I had a Google Video account with some videos uploaded. After Google discontinued Google Video in [redacted], they moved the videos to YouTube in an account linked to the same email. The videos are now set to private, and I urgently need access to them. The videos named "The Call" and "Racial War" are under the name Mega Porker Productions or mega_porker_productions. Unfortunately, I've forgotten the email and password for this account dating back to my youth. The name associated with this account might be some variation of CRlees Simonin or Chris Simonin. The phone number on the account could be [redacted] or 30[redacted]8. Even though my provided information may not help, Google holds these videos, and I must retrieve them to download and delete them from Google's system. I believe the recovery email is [redacted], but I'm unsure of the exact account name. I'm hopeful that YouTube can assist in locating these videos and granting me access, as I'm prepared to prove my identity for retrieval. Thank you for your attention.

Dear Concerned Party, My name is Jeff Crawford, and I have been sharing content on YouTube since [redacted], following over 20 years of producing music video broadcasts for television in Portland, OR and Phoenix, AZ. I'm reaching out for help regarding a YouTube channel of mine that was compromised by an individual in Morocco. I have several channels, including BVMUndergroundHipHop, BVMTVemo, BVMOutlawCountry, and BVMRastaTV, which I've been managing with content for more than 12 years. Recently, I discovered that my account for BVMRastaTV was hacked and sold on a Facebook group called "Adsense Africa" by someone using the email address [redacted] This person is holding my account hostage, asking for a ransom to regain access and requesting it to be unlinked from my CMS network. The partner network in question is BentPixels. I haven't paid the ransom, and the original email attached to the account ([redacted]) is no longer associated with the channel. This channel has been active for over 12 years, and I'm keen on not losing all the effort I've put in due to hackers taking over my account. Furthermore, the hacker has threatened to delete my videos and replace them with NASCAR and Soccer content to promote their channel. I'm seeking your assistance as I'm unwilling to give in to extortion. I've tried all security protocols to recover the account without success. For any further inquiries or information, please reach out via email or contact me at [redacted]. Your help is greatly appreciated. Sincerely, Jeff Crawford CEO, Bohemia Visual Music LLC

The concern regards Eugenia Cooney's health. Many are aware that Eugenia is battling severe anorexia, although she denies it. In her recent video "Kingdom Hearts Kairi transformation and makeup tutorial!" it is evident that she is extremely thin. Signs such as red/purpling of skin, skin lesions from tight skin against bones, and yellowing of skin, nails, and eyes indicate possible liver/kidney issues. With a fanbase of impressionable children and teens, her videos normalize concerning behavior. Continuing her channel could inadvertently endorse these actions. Documenting her anorexia may unintentionally document her decline towards a fatal outcome. Removing her channel could potentially be her last chance to confront her health issues and seek help. Taking action may prevent further harm and send a strong message to her audience. Thank you for considering this plea for help.

I had a YouTube channel with my best friend when I was around 11, but I've forgotten the password. I've tried to recover the account, but I can't verify it. It's been about 9 years, and I'm not certain about the email linked to it. The channel was FriendshipClub100, filled with silly videos like cats, knocking mushrooms out of trees, and other random content. I want to keep these videos private, but I can't access the account, and Google is not helping with identity verification. I'm worried someone important might stumble upon these embarrassing videos. Can anyone assist me in resolving this issue before it's too late?

I need to get in touch with YouTube Support, but it's challenging to find an email contact listed on the site. I believe my account was mistakenly flagged for violating terms of service. I used to use paid Google services. However, due to the inconvenience caused by my account suspension, I will no longer be using Google services. It's frustrating that my account was flagged when I only watch videos and don't engage in commenting, upvoting, or downvoting. I had to dispute the suspension, and it was ultimately deemed unjustified. This experience has been annoying and insulting, leading to a loss of trust in Google's services. I won't be using any paid Google services like Google Music or YouTube TV as a result. Thank you for your previous services, but the trust has been broken, and I no longer wish to support your company. I hope others don't face similar issues.

I've been a YouTube Red subscriber for a long time. Recently, due to a payment issue, my subscription lapsed briefly. Now, without intending to, I ended up with YouTube Premium at an extra cost of $5 per month. I would like to have my Red subscription reinstated since I've been a loyal subscriber for a while. I prefer the features of Red and don't see the same value in Premium. I'll make sure my payment is up to date in the future. I'm just not sure why I lost my Red subscription in the first place. Thank you. - Brad Ferris

My account was suspended even though I haven't posted any videos since late [redacted] or early [redacted]. I tried to have it reinstated, but it was unsuccessful. Speaking with a YouTube representative named Jonathan, he mentioned I should still access my YouTube Premium videos despite the account suspension. However, when attempting to log in, I encountered an error message stating the action was not allowed. I attempted to troubleshoot by uninstalling, reinstalling, and updating the app to no avail.

I'm trying to sign up for YouTube TV with the Roku Streaming Stick Plus I just purchased. Roku sent me an email to redeem an offer for the first month of YouTube TV free. They explained how to do it online with my computer. I'm not very tech-savvy and want to be sure that signing up with my Google account on my computer will carry over to my Roku, the YouTube TV app, and my TV. Do I have to sign up through the app on the Roku stick? How can I redeem the first month free? I really need help and would appreciate speaking with someone to guide me through the process. Is there a phone number I can call? I'd like to complete this today. Thank you for your assistance! - Doug