Yodel Customer Service Issues

My delivery driver didn't even attempt to reach my actual door. I reside in a block of flats where you need to ring my flat number for me to let you in. The driver left a card with no name or address on it outside the building, claiming I wasn't in, even though I was home all day. I rushed down the stairs to let the driver in, but by then, they had already left in their van. Now, I am left waiting for my delivery to be reattempted.

Good morning, I have encountered a few issues with Yodel recently that I haven't experienced before. To start, I didn't receive a card and now I am struggling to arrange for delivery or pick up of my package. Even though I made a card payment for international fees and received an email confirmation of payment months ago, my order still hasn't arrived. Fashionova directed me to Yodel as their trusted courier. They provided me with a contact number and a tracking number to follow online. Despite seeing that my parcel is at the Dartford depot, I haven't been able to arrange redelivery or speak to a representative. I would appreciate it if you could assist me and explain my options as I have been waiting for my parcel for months. I have already paid for the product and customs fees, so I am confused as to why my parcel hasn't been delivered yet. Here are my details for reference: Charlene S. Flat 84 Tuscany Corte, 71 Loampit Vale, Lewisham, SE13 7FP Tracking Number: JJD[redacted][redacted]

Hello, my name is I.D. I have an inquiry about a parcel I was supposed to receive on October 12, [redacted]. The tracking number is JD[redacted][redacted], and it was set to be delivered to 45 Darley Street, Horwich BL6 7LB. On the delivery day, I was home all day waiting for it. Instead, I received a message stating the parcel was delivered to my neighbor at a house number marked "CALLARD." Despite checking with all my neighbors, including those on the left, right, and across the street, I couldn't locate my parcel. Virgin Media advised me to contact the police about this matter. I need further details on where the parcel was left as there isn't a house named CALLARD in our area. I have checked thoroughly and couldn't find any neighbors by that name who might have it. Please respond promptly with clarification. Thank you. Best regards, I.D. [redacted] Email: [redacted]

Hello, I've been awaiting my eBay parcel for two days. When I contacted the sender today about the delivery problem, they advised me to reach out to Yodel. However, my experience turned into a nightmare. The automated system in customer service couldn't resolve my issue, and the live customer support wasn't functioning correctly, with phone support being chargeable. I am considering returning the parcel and requesting a refund. I have informed the sender to consider changing their delivery service as I frequently encounter similar problems with Yodel. The drivers fail to visit my property, do not leave a delivery card, and instead return the parcel to the depot for pick up. I simply want my parcel to be delivered to my door. Thank you, GB [redacted] 2 Levine Gardens IG11 0UH

I have yet to receive my two pairs of trainers. According to Yodel, they have left them at my address, but it is not a safe location and I did not have to sign for them. The delivery note states they were left in a back porch, but that option was never communicated to me. I have contacted Yodel multiple times at my own expense regarding the missing trainers and the frustration of their delivery process. I demand action to be taken promptly. There was no attempt to knock on my door, leave a note, or offer three redelivery attempts. I require either the return of my items or proof of non-delivery to claim a refund from the seller. I urge Yodel to investigate the driver responsible for leaving my parcel in an insecure location. Proper protocol should have involved delivering it to a neighbor, leaving a redelivery note, or clearly marking where the item was placed.

I had arranged for a wine delivery with Yodel on 11th November, but as I was on vacation, I rescheduled for the 18th. Unfortunately, the delivery did not arrive on the 18th or the 19th. I changed the delivery date to the 21st, but once again, no wine was delivered. After speaking with their chat support, I was told it would arrive on the 22nd, but now, the tracking indicates I have to collect it from their depot. The service has been unreliable, and their lack of accountability is frustrating. If they can't fulfill their promises, they should refund the payment to the supplier. The reference number for this issue is JD[redacted][redacted].

I contacted yodel customer service last Thursday regarding my parcel with tracking number JJD[redacted][redacted]. I was informed that it was being returned to the supplier due to it being refused at my address. However, I never refused the parcel, and the driver did not leave a collection card. The address is correct, so there must have been a mistake. I am frustrated that I was not given the option to collect it from a depot. I will not pay VAT twice for the same item. I need clarification on where my parcel is and why this happened without proper communication. This level of service is unacceptable, and I require immediate assistance and a resolution to this issue. Thank you.

Hello, I noticed the delivery van outside my landlord's address, not mine. I tried to get the driver's attention but was ignored. The item in question is important for my parrots, and they are also feeling the absence. The tracking information on my phone wrongly states that a delivery card was left, which is not the case. I have rescheduled the delivery for tomorrow, but it's crucial that it is directed to my correct address, not my landlord's. My flat is by Valentino's Italian restaurant, with a black and blue bell on the door frame. To reach my place, you go up the driveway, take the first left, and find flat 2 next to the door with a black bell. The parcel number is JD[redacted][redacted]. Thank you.

I tried to reach out to you through chat yesterday, but my conversation was interrupted by my nurse. I left a message explaining the situation and why I couldn't continue. I received a text from Yodel mentioning a pickup window between 15:00 and 17:45. However, Yodel's site claims they attempted delivery twice and found no one available. I have a disability and rely on Yodel to collect my parcels. I've always had positive experiences with Yodel's delivery staff until now, so I suspect there may have been a new driver. This delay has impacted my refund process with Littlewoods, and all I want is for the parcel to be picked up. Please contact me on Monday via text as I'm unable to access emails currently. Thank you, Bridget H. at [redacted]5.

Hello, I have not received my tracking number from you. I contacted the company I ordered from yesterday afternoon and they provided me with the number. Despite your online status indicating that my parcel was to be delivered yesterday, nobody from Yodel company showed up. Now, you expect me to travel 40 miles to collect my delivery. It is your responsibility to deliver the parcel. Additionally, you mentioned online that someone was there at 7:43 pm, which seems implausible as deliveries are typically made between 9 am and 6 pm. Kindly ensure the delivery of my parcel without further delay. Thank you, Artur K.

I received an email stating that the driver left the parcel in the porch with a card just before 9 am on December 2nd. I reside in a two-story block of flats with an intercom entry system. On Mondays, there is a coffee morning with people coming and going, so there were witnesses. I have already checked with the residents who were present, and the parcel is not in the complex manager's office. The parcel is from WANB-INT, with tracking number JD[redacted][redacted]. My contact number is [redacted]2. This situation is unusual for me, and I am hopeful that you can assist me in locating the missing parcel.

Hello, I haven't received my tracking information yet. I contacted the company I ordered from yesterday afternoon. Despite the online status showing my parcel was delivered yesterday by Yodel, no one came by. They are now suggesting I drive 40 miles to pick it up. Even more confusing, the online update claims someone came at 7:43 pm, although deliveries are only scheduled between 9 am and 6 pm. Please ensure my parcel is delivered. Thank you. - A. Kozlowski

Hello, I have not received my tracking number. I contacted the company from which I made the order yesterday afternoon. They confirmed I should have a number. However, my parcel was not delivered by Yodel yesterday as indicated online. No one from the Yodel company came by. Now I am being asked to travel 40 miles to collect the delivery. This seems quite inconvenient. Additionally, the online status claims someone was at my location at 7:43 PM. This is questionable since deliveries are scheduled between 9 AM and 6 PM. Please ensure the delivery of my parcel promptly. Thank you, Artur K.

I need to report an incident involving a driver with the vehicle registration PJ65 CGO on 3/12/19 between 18:10-18:30 northbound on M1. The driver was intimidating other road users and driving dangerously. I also want to address a concerning interaction I had with a customer service representative named SIPHO when I called to lodge a complaint about the driver. SIPHO laughed at me when I provided my name for feedback and then abruptly ended the call. Upon calling back and requesting to speak to a manager, I was informed that the manager had left for a family emergency.

I have not yet received my package from Yodel. The delivery driver supposedly left the parcel in the main entrance of my 8-story building with 50 flats, but my flat is on the 6th floor, not the main entrance. This situation is not secure at all, especially for a clearly labeled package in a communal area. Despite speaking to Ms. Sisandra at customer service multiple times, each time she promises a resolution within 24 hours but never follows through, making it necessary for me to keep calling them. The package contains four books for an online training course that I urgently need. Yodel's tracking system claims the package was delivered on the 20th of November in the lobby, considered a secure place. I require a refund for the goods and shipping from America promptly.

I've previously discussed the issue with order JD[redacted][redacted]. It was reported as delivered on 14/11 to a secure porch, which I don't have. The driver couldn't locate the item, advising me to contact the seller. Despite this, I received the same response from them stating the item was delivered. They asked me to contact Yodel at 0[redacted] / 0[redacted] for proof of undelivery, as attached. This proof is needed for a refund or replacement. I apologize for any inconvenience. How can I demonstrate that I didn't receive this parcel? Regards, H. Bisset

Hello, I recently checked my model app to track my delivery and it shows that my order has been delivered, but unfortunately, I have not received it yet. Upon inquiring, I was informed that the package was signed for by someone named Toni. I have checked with all my neighbors, none of whom have my delivery or go by that name. The order is for children's clothing from H&M, amounting to £[redacted]. While I was told I would receive further details, I am still awaiting a call. I am quite upset and eager to know the whereabouts of my parcel. My reference number is JD[redacted][redacted].

I purchased 2 x 5-liter containers of snow foam and 2 x 5-liter containers of road traffic remover from a Manchester company with a delivery promised around November 25-27. It appears the items were scanned into the Aberdeen depot on November 24. After waiting for nine days, I visited the depot and was informed that though the parcel was originally scanned in, it couldn't be found. Recently, I was notified that the parcel was located, but unfortunately, it had sustained damage and must be returned to the seller. I am puzzled as to why I wasn't informed sooner about this situation instead of being left in the dark.

I recently received a parcel that was mistakenly delivered to the wrong address by your service. The package was left at number 49, a house down the street from me that seems unoccupied. It is concerning that the delivery was made to a random house without verifying the correct address. I am now unable to retrieve the package and would like to request a refund for this error. Thank you, Jan D. 60 Fountayne Street, York, YO31 8HL

My parcel with reference JD[redacted][redacted] was dispatched from the supplier on December 2nd and reached your Preston depot at 01:49 on Tuesday, December 3rd, for its final delivery to No19, BB 7PA with an estimated same-day delivery. Unfortunately, it has not yet arrived, and the tracking page still displays an estimated delivery date of December 3rd. According to my conversation with Brigitte during a web chat yesterday, she mentioned that the parcel was delayed and would now be delivered on Friday, December 6th. However, it is already past this date, and I am unable to reach anyone via phone for further assistance. I am concerned and confused about the status of my delivery. Can you please provide me with an update on when it will be delivered?