Yahoo Customer Service Issues

I utilize a Yahoo Small Business email for the consulting company I work for occasionally. Recently, I encountered a malware bug, possibly from the free wifi at a Super8 hotel. Despite running CCleaner and MalwareBytes, an IT service confirmed that the issues were contained. However, my Yahoo email has been behaving strangely since upgrading to the new Yahoo Small Business mail. My concern arises when I request a verification code and receive a text from unfamiliar numbers, such as +1[redacted] and +1[redacted], both from California. This is new and unsettling to me. Yesterday, Yahoo mentioned that my Small Business account was suspended. I attempted to activate two-factor authentication but hesitated to use verification codes from these unknown sources due to security concerns. I am unsure if my cautious approach led to the account suspension or if there was a Yahoo spoofing incident. At 67 years old, I struggle to navigate the digital realm.

I have received the following email: Dear [redacted], To prevent account deactivation due to 85% data usage and upgrade to add more email volume, please click the link promptly. Failure to comply will result in mailbox deactivation, unless you cancel the request. Cancel Deactivation If this request isn't canceled, your account will be shut down soon, leading to permanent email data loss. From: [[-Domain-]] Security Team [redacted] This email is auto-generated, and replies are undeliverable. Take prompt action as needed. Thank you, Dr. Prasad

Dear Sir, Regarding my previous email discussing our case number [redacted]9, I would like to address the issue with our email address [redacted] In June [redacted], our email was hacked by an anonymous individual. We promptly reported this to Yahoo, and they temporarily suspended our email for security reasons. Despite this, our email has not been reactivated by Yahoo, causing significant business losses due to the inaccessible data stored in our Yahoo account. Various banks are requesting action on inward payments, which are linked to the information stored in our Yahoo emails. To rectify this situation promptly, we kindly request the reactivation of our temporarily suspended email. For recovery, please contact us at [redacted] or reach us at [redacted]. Sincerely, Maninder Singh

Hi, I'm experiencing difficulty accessing my Yahoo accounts due to security issues. My primary account, "[redacted]", is requesting an Account Key, which I can't obtain as I'm currently locked out. My secondary account, "[redacted]", is also inaccessible due to suspicious activity. Despite knowing the passwords for both accounts, Yahoo's verification process is hindering my access. I've contacted Yahoo support without success. I kindly request Yahoo to disconnect my accounts from my phone, allowing me to log in using my passwords. Alternatively, I seek assistance in accessing either account to regain control over my emails. I've been unable to access my emails for four days now. In summary, I'm unable to access both "[redacted]" and "[redacted]" due to security measures. I'm willing to verify my identity to resolve this issue promptly. Please assist me in regaining access to my accounts without the need for verification links. Thank you, Darren B.

Hi, I'm experiencing issues accessing my Yahoo email accounts on both my primary account "[redacted]" and my secondary account "[redacted]" Due to attempted hacking, I had to reinstall my applications on my phone. Unfortunately, I cannot access my primary account because it requires an Account Key which I can't obtain without being able to log in. My secondary account has been locked due to suspicious activity, and the verification details are outdated. I reached out to Yahoo for help, and their response directed me to their online help, which wasn't helpful. I kindly request Yahoo to either disconnect my account from my phone to allow password entry or grant me access to one of my accounts to access the other. It has been four days without access to my emails, and I'm feeling frustrated. In summary, I need assistance to regain access to either of my accounts using just my username and password without verification links or suspicious activity blocks. I have been a loyal Yahoo customer for many years, and I would appreciate any help in resolving this matter. Sincerely, Darren B.

Hello, I am having trouble accessing my Yahoo accounts. My primary account, "[redacted]," is asking for an Account Key that I can't obtain because I can't log in. My secondary account, "[redacted]," has been locked due to suspicious activity and I can't use it for verification. I contacted Yahoo for help, but their response was not useful. I can't access my emails for the past 4 days. I know the passwords for both accounts, but Yahoo's security measures are preventing me from logging in. I would like Yahoo to either disconnect my accounts from my phone so I can use passwords, or allow me to access one so I can reach the other. Please assist me in accessing my accounts with just usernames and passwords. I am willing to prove my identity if needed. I appreciate any help in fixing this issue. Thank you, Darren B.

I have an issue with my Yahoo account. It's my old email with around 40,[redacted] emails from high school to college. After graduating, I created a new account for work. Recently, I've been trying to access my old Yahoo account, but it requires phone verification. The phone number associated with it is no longer in use as it's been years. How can I bypass this verification step and access my account to update it with a new phone number? Thank you for your assistance. Have a great day!

Since today, May 16, [redacted], I have been experiencing issues with sending cc: and bcc: emails in the corresponding fields. Previously, I could easily add recipients by typing the first letter of their email address, but now the addresses do not populate as they should. Even entering my own email address is not working correctly. I am seeking guidance on how to resolve this problem. Appreciate any help.

I have been using an old email account for many years, which I created when I was very young. Unfortunately, I have forgotten the password as I used an account key for verification through my phone. However, my phone is no longer functional, and I have a new number, preventing me from receiving any verification codes. As this email account is crucial for many important matters in my life, I am seeking an alternative method to regain access. I aim to establish a new account key with my current phone number to continue using this significant email address.

I have been receiving Facebook notifications through my Yahoo account for a while now. Strangely, a lady I don't know at all is receiving her notifications via my Yahoo account, showing her picture and name, creating confusion. Today, I received a text message threatening to delete my Facebook account if I didn't verify my identity, although I am unsure if they need her details or mine. This is the second time this has happened with a Facebook account in the past couple of years. I am puzzled as to how a stranger is getting notifications about friend requests, pokes, etc., meant for her on Facebook through my Yahoo account. I am disappointed that there is no customer service number for Facebook or Yahoo. I appreciate any help you can provide, as I am quite upset by this situation. Thank you for your assistance and I hope to hear back from you soon to avoid any interruption to my accounts.

I know the passwords for my main email and recovery email. However, when I try to access my main email through the recovery email, it requires phone verification. Unfortunately, the phone number linked to the recovery email is outdated, making it impossible for me to access my main email for years. I have subscriptions tied to my main email, [redacted], which are now inaccessible due to Yahoo locking me out because of the outdated phone number. I have consulted with legal counsel and am prepared to take legal action against Yahoo if this issue is not resolved. I have faced financial losses due to being unable to access my subscriptions and forced to seek support from Yahoo. If this matter is not resolved promptly, I will proceed with legal action, as I have collected evidence to support my case.

I need your help to understand something. I have received this email from a familiar company, but it's not exactly what I expected. Here is the message I received: Subject: Urgent Action Required - Account Update Needed Hello, It has come to our attention that your account information is incomplete. To prevent any interruptions to your service, we kindly ask you to update your account details by clicking on the link below. [Link to Update Account] Thank you for your prompt attention to this matter. Best regards, A. Johnson Does this sound legitimate to you? Any advice on how to proceed would be greatly appreciated. Thank you! Sincerely, K. Smith

Regarding: Trouble Recovering Yahoo Account Hi there, I appreciate your efforts to help me, but I am experiencing difficulty recovering my Yahoo account. I have entered my password but am unable to receive the security number to proceed. Despite numerous attempts, I am still unable to recover my account. I have multiple professional email accounts and find it challenging to recall specific details like custom folders created over a decade ago. The issue seems to be technical, and it is one that I hope Yahoo can resolve on their end, particularly because I can confirm my identity by possessing the account password and having access to the linked phone number. I kindly request that the security number requirement be waived in light of this evidence. Thank you for your attention to this matter. Sincerely, [Initials]

I am experiencing an issue with my Yahoo! Mail account on my Lumia [redacted] Windows 8.1 Nokia phone. Despite entering the correct password, the phone displays a message indicating it is incorrect. Last Saturday, 18.5.[redacted], after receiving a message from Yahoo, the account briefly worked until a server connection problem arose. Even after inputting the correct password in the account settings, the synchronization problem persists. The phone alerts that attention is required for the Yahoo! Mail account, repeatedly prompting for the correct password. Interestingly, my other devices and web access through yahoo.com function properly with the same password. This long-standing issue seems to be specific to the phone's Windows 8.1 system for the Yahoo! Mail account, as other email accounts like Hotmail and Google work seamlessly on the device.

Hello, I am attempting to regain access to my email address [redacted] Unfortunately, I was locked out of this email approximately 6 months ago and have been unsuccessful in my attempts to regain access. Despite numerous password attempts, I have not been able to log in successfully. The phone number associated with this account, [redacted], is an outdated number that I no longer have access to. The recovery email linked to this account is [redacted], however, I have lost touch with the individual who owns this email. In case you can assist, my current email address is [redacted] and my current phone number is [redacted]. Your help in resetting my password would be greatly appreciated as I am eager to regain access to my email. Thank you.

Hello, I am having trouble accessing my email account associated with the address [redacted] I am unable to remember the password, and I did not set up any alternate email or phone number for recovery. Although I can access my Facebook account and still remember that password, it is not helping me recover the email account. About 6-7 years ago, I created this email specifically to play a game, which I no longer play. Unfortunately, I have forgotten the password, as it used to log in automatically and I only entered it once. I really need access to this email as it contains valuable items related to the game. I can provide details of the devices I used to log in, including my Allview X2 Twin (my first phone), Asus ZenFone 3 MAX (current phone, unsure if used for this account), my parents' PC, and my Asus laptop. The account was created in Resita, Romania, with the ISP RCS-RDS. I am desperate to recover it as it is only accessible by me and my sister. Please, can someone assist me with recovering access to my email account? Thank you.

I have been experiencing ongoing issues with signing into my accounts for several months. The frustration of constantly resetting my password due to errors like "password not acceptable" or "not affiliated with this account" has led me to create new accounts. However, the same problem persists. Even after meticulously noting my user ID and password, the system continues to reject them. I am at my wits' end and seek clarification on why this recurring issue is happening. If I encounter this, I'm sure others are facing similar challenges. Rather than setting up a third new account, I would like to understand the root cause of this ongoing problem.

Hello, I am unable to access my [redacted] account as I have forgotten the password. When attempting to reset it using [redacted], I realized I mistakenly provided Yahoo with [redacted], which is not a valid Gmail extension. Within my account, you will find correspondence with my mom ([redacted]). Initially, cambieca was my primary account before migrating to Gmail. It is crucial for me to regain entry to my [redacted] account, which has been inaccessible for quite some time. Previous passwords may have involved references to my late cat, Lovey. I would be grateful if you could rectify my recovery email address. Thank you. Best regards, Neely

I am experiencing issues accessing my email account at [redacted] Each time I attempt to log in, I receive a message stating the account needs updating, followed by an error message directing me to go to Yahoo.com. This email was previously with ATT.net dialup, and although ATT has closed the account on their end, it seems to still exist within Yahoo's system. Despite numerous password resets, I continually encounter the same error message after attempting to log in. After several attempts to resolve this with ATT since April 2, they have informed me that Yahoo needs to reestablish this email as a free Yahoo account. I feel frustrated with this situation and would appreciate speaking with a customer service representative directly.

I have had a Yahoo email account (personal) for more than a decade. Initially, it was my main account, but I later switched to another vendor's email as my primary. Over time, I logged in less frequently. I last used my Yahoo account towards the end of [redacted]. Today (20th May [redacted]), when I logged in, I was shocked to find that all my emails in folders like inbox, sent, and trash have disappeared, along with my customized folders. It seems like my account was accessed and cleared, or it may have been deleted or "refreshed" due to inactivity. It now appears as a new account. I have lost many important and personal emails spanning over 10 years. I am seeking assistance: Is there any way I can retrieve my old emails? Any help would be greatly appreciated. Thank you in advance for your assistance.