The following are issues that customers reported to GetHuman about Yahoo customer service, archive #64. It includes a selection of 20 issue(s) reported May 6, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I am unable to access my Yahoo email account. After multiple unsuccessful attempts, I have been locked out for 24 hours. Despite completing all verification procedures, I am still unable to log in. I was using the account to browse online job listings for my friend who is looking for a laundry attendant position. While I normally unsubscribe from such emails as I am not seeking employment due to a disability, I suspect the job search prompted the login request. I had changed my password around a month ago, as I occasionally do for security reasons. I have previously dealt with a compromised account. I am currently trying to contact technical support or customer service for assistance. Thank you.
Reported by GetHuman2876177 on Isnin, 6 Mei 2019 pukul 23.04
I have been experiencing issues with accessing my Yahoo mail inbox automatically. Instead, I keep getting prompted for my password. Unfortunately, on the 6th of May, I was completely locked out despite numerous attempts with my email address: [redacted] After trying to log in without success, I was prompted to enter a verification code, but none was provided. I had to request multiple codes, which were sent to my Gmail account, but even after entering them, I was still unable to access my emails. As a result, I am requesting assistance as I don't want to miss any crucial emails. Please reach out to me via my Gmail address for any Yahoo correspondence, as I am unable to access my Yahoo mail at this time. Thank you for your help in resolving this matter.
Best regards,
Miss Maria Bertolone
Reported by GetHuman2876531 on Isnin, 6 Mei 2019 pukul 23.59
Hello. I created a Yahoo mail account a few years ago. Unfortunately, I cannot remember the password or the security question answers. I didn't set up a recovery email or mobile number as well. To make matters worse, this Yahoo mail is linked to the Apple ID on my iPad, which is currently locked. I regret not taking any back-up or recovery measures. I realize my mistake now. I'm concerned because my iPad has important photos and documents. I am willing to provide any necessary information for identity verification. My Yahoo email is: [redacted] I appreciate any assistance you can provide. Thank you.
Reported by GetHuman-andrexav on Selasa, 7 Mei 2019 pukul 04.30
I'm facing an issue where despite checking the "Keep me logged in" box, I am consistently asked for my password when trying to access my emails. This problem seemed to have started after I changed my password when my hard drive failed. While the new password was accepted, I'm now unable to stay logged in.
I appreciate the assistance provided thus far and hope for a resolution to this matter.
Regards,
M. Bertolone
Reported by GetHuman2876531 on Selasa, 7 Mei 2019 pukul 09.13
Subject: Issue with Yahoo Small Business Login
To Whom It May Concern,
I am writing as a client who recently had my account deactivated in late April [redacted] without any explanation. Unfortunately, I am unable to reactivate or log in to my Yahoo Small Business account as the email administrator's password is not working.
1. The attached email provides details on the issue.
2. My web hosting and email accounts under YAHOO SMALL BUSINESS [redacted] were renewed for 2 years at USD95.88 on 8 Aug [redacted] using my Citibank VISA credit card (originally signed up around [redacted]).
3. I do not use the website service, hence no webpage is active.
4. The domain publishcom.com is set to expire on 15 Dec [redacted].
I am looking to regain access to the email accounts for [redacted] & [redacted] Assistance from your end would be greatly appreciated since the existing passwords are no longer functioning.
If there is a helpline available for Yahoo Small Business support, kindly provide the contact details in order to resolve this issue promptly.
As a loyal client, I believe I should not be experiencing this inconvenience. I also received an email on 5 Apr to update my mailbox, but it was flagged as junk mail which seemed suspicious.
Please feel free to reach out for further clarification or to discuss this matter. Your prompt assistance is highly valued.
Best regards,
Ryan Lee
Director
PublishCom Pte Ltd
Reported by GetHuman-nicryanl on Selasa, 7 Mei 2019 pukul 23.21
Hello! I had an account with Yahoo that got deleted due to inactivity and my age at the time. I linked that email to my Instagram, and now I'm locked out because the Yahoo email is no longer valid, preventing me from receiving the code to access my Instagram. I'd greatly appreciate any assistance in recovering my Yahoo account temporarily so I can update my Instagram information. The email was [redacted] Thank you for your help. Have a wonderful day!
Reported by GetHuman2883554 on Rabu, 8 Mei 2019 pukul 00.58
My email account [redacted] isn't working with Thunderbird using POP settings. I've attempted to use your Fix It tool three times, and each time it only works for a day then stops functioning again. Strangely, the entire quebarbara.net account has vanished, even from Yahoo's web access. My primary email is [redacted], and the secondary one is jojobabob.com. I'm currently unable to access my Yahoo account at all.
Reported by GetHuman-rjpeyser on Rabu, 8 Mei 2019 pukul 03.44
I am trying to access my old Yahoo account [redacted] but I can't remember the password or recovery information. My backup accounts are [redacted] and [redacted] I have tried numerous passwords but can't seem to remember. If you need to reach me, my name is Charlotte P Hawkins from Spotsylvania, VA. You can contact me at [redacted] or [redacted]. Any help would be appreciated as I have tried everything to no avail. My additional emails are [redacted] and [redacted] Thank you for any assistance in recovering my old Yahoo account [redacted]
Reported by GetHuman-myweb on Rabu, 8 Mei 2019 pukul 15.53
I am experiencing difficulty accessing my Yahoo account. When I click on Yahoo Mail, the page does not load, and I am unable to recall my password. I have attempted to use the quick fix feature multiple times, but the instructions are sent to my Yahoo mail which I cannot access. It has been over four days since this issue started, and I am unable to check my emails. I am unsure if my account has been compromised. I urgently need assistance with regaining access to my Yahoo account.
Reported by GetHuman2889949 on Khamis, 9 Mei 2019 pukul 00.05
My wife's longstanding business email account suddenly disappeared a few days ago, and I'm unable to access it. Despite trying various methods to recover it, including changing the password and passing the robot verification, we are still unable to log in. Every attempt to access the mailbox ends with an error message prompting us to contact the provider for assistance. As it is a crucial business account that has been down for quite some time, we urgently need help with restoring access. Your prompt assistance is highly valued. - Dan
Reported by GetHuman2890047 on Khamis, 9 Mei 2019 pukul 00.28
I am experiencing an issue with one of my Yahoo email accounts. While one account is working fine, the other account has not been operational for the past 4 days. I am unable to send or receive emails from that account. Usually, both email addresses are displayed above the "compose" button, allowing me to choose which account to access. However, the problematic account name is no longer visible for me to select. Despite following the troubleshooting steps on Yahoo Help, the issue persists. One error message mentioned a possible DNS server problem, but after spending hours trying to resolve it following various online guides, I have not been successful. This email account is crucial for my business, and not being able to access it for several days is causing significant inconvenience. I appreciate any assistance you can offer.
Reported by GetHuman-ibrakek on Khamis, 9 Mei 2019 pukul 02.58
When I was 12-13, I created this Yahoo account to set up my first Facebook account. Now, I can't remember the email address linked to it. Despite changing my phone number, I recall the first security question but not the second one. It's crucial that I regain access to this email for various purposes. I may also be able to provide the missing digits for my phone number if required.
Reported by GetHuman-dwaynead on Khamis, 9 Mei 2019 pukul 05.23
I am trying to recover access to my Yahoo account, [redacted] The two recovery emails associated with my account are [redacted] (my father's work email) and [redacted] (my ex-girlfriend's email). I have attempted to reach out to both individuals without success. My phone numbers listed on the account are [redacted] and [redacted], but I cannot reach anyone at these numbers. How can I reset my password and regain access to my account?
Reported by GetHuman2891250 on Khamis, 9 Mei 2019 pukul 06.58
Dear Sir,
I have been struggling to access my first email account for a while now. It all started when I forgot my password and tried to reset it. The email address it keeps referring me to, n**[redacted], is unfamiliar to me. It turns out it was set up by my sister when she initially helped me create a Yahoo email account back when internet access was limited in Nigeria.
As I tried to make changes, I encountered this issue. I reached out to my sister, now living in the USA, and discovered that the company no longer uses Hyperia. I have located where I wrote down the correct password, but I still receive the verification code at Hyperia.
Please assist me in recovering access to my email account.
Thank you,
Johnson Ifechukwu U.
[redacted]
[redacted]
Reported by GetHuman-tlvtrust on Khamis, 9 Mei 2019 pukul 10.32
Subject: Need Assistance Recovering My Email Account
Hello, I am facing difficulty accessing my original email account as I have forgotten the password. During the attempt to reset it, I realized my account is linked to an unfamiliar email address, n**[redacted], which was set up by my sister years ago in Nigeria. Despite her help, the hyperia email no longer exists. Fortunately, I have located my password, but the verification code is still being sent to the inaccessible hyperia address. I am reaching out for support to regain access to my account. I can be contacted at my alternate email [redacted] Thank you.
Sincerely,
Johnson I. U.
[redacted]******79
[redacted]******31
Reported by GetHuman-tlvtrust on Khamis, 9 Mei 2019 pukul 10.39
I am locked out of my account [redacted] after getting a new phone. When I try to reset the password, I am prompted to send a code to an old phone number I no longer have access to, or to use the Yahoo app which I cannot log into. I have attempted to update the phone number linked to my account previously, but the changes did not save. This issue is preventing me from accessing not only my email but also my Instagram account as it requires a verification code. Please reach out to me via my boyfriend's email since I am unable to receive messages at [redacted]
Reported by GetHuman2892411 on Khamis, 9 Mei 2019 pukul 13.05
I have been unable to access my Yahoo account for quite some time. I urgently need to retrieve access as it contains custody papers and is linked to my Facebook account, which I also can't access. It holds pictures and messages from my deceased father, and I'm desperate to retrieve them. I am willing to provide any necessary information and upload picture ID to recover this email account.
Email for recovery: [redacted]
Thank you,
Catrina Carter
Reported by GetHuman2819943 on Khamis, 9 Mei 2019 pukul 13.19
My Yahoo business account, [redacted], is experiencing issues, and it seems I am having trouble updating it through Yahoo Small Business email. My primary email is [redacted] I am seeking assistance to recover my business email account, [redacted], as it contains all my important contacts. I am prepared to provide payment information if needed. Recovering this email account is crucial for my business. Thank you for your help.
Belarmino R.
[redacted]
Reported by GetHuman2892455 on Khamis, 9 Mei 2019 pukul 13.35
Since [redacted], my Yahoo business email has been linked to my personal account, sharing the same password. However, this connection seems to have been lost. Each time I attempt to access my business email separately, I am prompted to activate my Login ID. Upon activation, I receive a verification email from Yahoo to confirm my business email, but unfortunately, I can't access it. Despite trying to recover the password, I keep receiving a message stating that Yahoo cannot assist in recovering my account. How should I proceed to regain access to my business email? This issue has left me feeling stuck in a never-ending loop of login attempts.
Reported by GetHuman-sslunash on Khamis, 9 Mei 2019 pukul 15.46
I recently upgraded my phone and encountered difficulty accessing my Facebook account. I am unable to log in because the account is linked to an outdated email address, [redacted], and my password is not working. The phone number connected to the Yahoo account is obsolete, making it impossible to receive the necessary 6-digit code for password reset. Moreover, the recovery email is inaccessible now that Yahoo Messenger is no longer available. I am hoping to transfer my juggalo_69_07 account to my current one, pearldrummer5680, to regain access to my Facebook profile.
Reported by GetHuman2893476 on Khamis, 9 Mei 2019 pukul 15.57