The following are issues that customers reported to GetHuman about Yahoo customer service, archive #114. It includes a selection of 20 issue(s) reported September 1, 2021 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I am facing two significant issues:
1. I can't access my old email, [redacted], as I no longer have the phone number associated with it. I need assistance with recovering the password to this email.
2. My second email address is [redacted], and I require access to this email to recover my Instagram account. Both emails are similar, but my Instagram was linked to the older email address. I need help with the password for the old email as I have the password for the duplicated one. I haven't received a link or code to reset my Instagram password, and I believe it should be sent to the old email account.
Reported by GetHuman6539126 on Rabu, 1 September 2021 pukul 16.04
Hello, I am Lazar Sebastian from Romania. I am unable to access my old Yahoo account as I no longer have the recovery phone number [redacted] [redacted] [redacted], which belonged to my dad years ago. The recovery email should be [redacted], but I see it is l*********in, an email I do not recognize. I would be extremely grateful for any assistance in recovering my account as it is linked to many accounts. I am willing to provide further proof of ownership, like emailing a photo of my Romanian identity card with sensitive information blurred out. I am eager to hear back from you to resolve this issue.
Reported by GetHuman-lseby on Jumaat, 3 September 2021 pukul 18.45
For the past few weeks (since early August [redacted]), I have been unable to access my account "[redacted]" as I have lost my phone number, [redacted], which was used for logging in. Here are some details to prove that the account belongs to me:
- I remember sending an email on July 30, [redacted], to my student at [redacted] The subject of the email was "Plan du travail..."
- I also sent an email to a colleague I communicate with regularly at "[redacted]". The subject of the email was "Epreuves de rattrapage".
- I sent an email to "[redacted]".
- I sent an email to "[redacted]".
The owner of the account "[redacted]" is me.
The account holder's name is Kana Edouard.
Thank you in advance and best regards,
Reported by GetHuman6555902 on Sabtu, 4 September 2021 pukul 15.29
I am experiencing routing issues with my VPN when connecting to Los Angeles; it routes through Germany instead. After reporting this to ExpressVPN, they advised the issue lies with Yahoo's geolocation database. They explained that third-party databases can produce different results and, in this case, Yahoo's database may be showing a German IP for the Los Angeles server. ExpressVPN confirmed the physical location of the server is in the US and mentioned they try to correct inaccuracies with third-party databases. They recommended that resolving this issue with Yahoo might be challenging due to their lack of control over these databases. Overall, ExpressVPN expressed their understanding of the situation and asked for any further concerns I may have.
Reported by GetHuman-maplecha on Rabu, 8 September 2021 pukul 01.29
Good evening,
I have recently experienced issues with my Yahoo account when using my Chrome browser. I believe I have fixed the problem. However, during the two-step verification process, the number that kept showing up was +7 [redacted] [redacted] 99 62, which seems to be a Russian number. Can you confirm if this is a legitimate number used by Yahoo for two-step verification? I am worried that it might be a phishing scam. Please let me know what steps I should take if it is not a valid number.
Regards,
Peter
Reported by GetHuman6574222 on Rabu, 8 September 2021 pukul 19.23
I am having trouble accessing my Yahoo email account, [redacted] Every time I try to log in, the system prompts me for verification stating it's my first time on the system and requests the phone number associated with the account, which I no longer have access to. This email address contains crucial documents and is linked to my government IDs and banking information. It is imperative for me to regain access to this account. Any assistance would be greatly appreciated.
Reported by GetHuman-rupseeso on Khamis, 9 September 2021 pukul 01.46
Hello, I recently discovered that I have lost access to an account I can't recall much about. The email associated with it is [redacted] I'm concerned about retrieving it in time since I play Apex Legends on it, with all my in-game items, which are essential for an event happening tomorrow on EA. It would be greatly appreciated if you could expedite the process of recovering the account or assist in changing the password for the EA. Your prompt response would be highly valued. Thank you for your assistance!
Reported by GetHuman6594611 on Isnin, 13 September 2021 pukul 19.23
I received the email below allegedly from Yahoo. I did not request my account to be deleted, and I do not want it to be deleted.
Please assist me.
-Kay B.
Email: [redacted]
✅ Yahoo Mail <[redacted]>
To:
[redacted]
Mon, Sep 13 at 8:06 PM
Yahoo
Dear User,
Our security team received your request to delete your account, we will process your request within 48 hours.
All features associated with your Yahoo account will be lost.
Was this you or someone else? If you did not make this request, kindly cancel the request to continue using our service.
Cancel Request
Protecting your information is crucial to us, and we are constantly working to strengthen security measures against threats to our domain.
[redacted] Yahoo Intellectual Property. All Rights Reserved. Terms of Service | Privacy Policy | Help
Yahoo and the Yahoo logo are trademarks of Yahoo Intellectual Property.
Reported by GetHuman-kaybork on Selasa, 14 September 2021 pukul 01.52
We have a fantasy league that ended before the baseball season concluded. "Team 1" was initially declared the winner shortly after the last game of the final day. The commissioner verified the standings four days later using Leaguesafe and released payments based on "Team 1" being in first place. However, about a week later, "Team 2" noticed that the final stats now show them as the winner, with the same timestamp as before.
I understand that stat corrections can occur, but it's concerning that the timestamp remained unchanged despite the updated standings. Could it be that stats were still being logged after the league closed? Do corrections take precedence over original stats in the algorithm? It's crucial to clarify what happened to ensure fairness among league members. Your prompt assistance in resolving this matter would be greatly appreciated to avoid any disputes over funds in fantasy sports leagues. Thank you in advance for your help.
Reported by GetHuman6599318 on Selasa, 14 September 2021 pukul 20.24
As an independent seeking unbiased news, I have decided to stop using this website as my homepage. There seems to be a one-sided approach to reporting, especially regarding Florida during the pandemic. The articles focus on negative aspects such as deaths and cases among young individuals without providing a balanced view of the situation. Where are the investigative journalists who used to tell both sides of the story? In Florida, vaccines were distributed to the most vulnerable first, the elderly, and now even those with health issues are encouraged to get vaccinated. It's essential to present a middle ground and consider different perspectives rather than leaning towards a particular political party. It's time for honest reporting and transparency, as the current political environment seems disconnected from real Americans. Let's move away from money-driven politics and embrace new leadership that truly represents the people. Past presidents like Clinton, despite controversies, managed to make positive changes for the country. It's disheartening to see the media's impact on public perception and the lack of balanced reporting. I am choosing to disengage from biased coverage and seek out sources that prioritize integrity and fair representation.
Reported by GetHuman6599960 on Selasa, 14 September 2021 pukul 23.42
Hello, I am experiencing some issues with my Yahoo accounts. I have multiple accounts, with some being public, so I prefer not to use my real email address. Since January, Yahoo stopped forwarding emails from my second account to my main one because this feature is now only available for paid users. I am unable to log in because Yahoo indicates that my password is incorrect, even though I have not changed it since creating the second account.
I am unable to receive a recovery SMS as I have a new phone and no longer have the old one. Since all my emails were being forwarded until this year, I never required the phone for recovery before. This has caused difficulties accessing other accounts linked to my second email as they would send verification emails there. Twitter support advised me to contact Yahoo, but Yahoo no longer provides this service unless you are a paid customer contacting them by phone in English.
I am seeking assistance to regain access to my second email account. Any help on how to contact Yahoo from my primary email would be appreciated.
Reported by GetHuman-daisykat on Rabu, 15 September 2021 pukul 17.36
My mother, Camille I., has been experiencing issues with accessing her Yahoo email account ([redacted]) since September 8, [redacted]. Between August 18 and September 8, [redacted], she has only received 9 emails, despite usually receiving 4-5 emails daily.
Her account was compromised on August 16, [redacted], with emails sent to her contacts requesting favors. On August 17, she received emails purportedly from Yahoo requesting an account upgrade under the threat of email blockage.
Despite not upgrading, she is now unable to receive any emails even after changing her password. I am seeking guidance on how to fully regain access to her account and update her security questions.
Thank you,
Debbie I. (daughter)
Reported by GetHuman6604828 on Khamis, 16 September 2021 pukul 02.09
Two days ago, my phone was stolen, and I signed out of my accounts on my desktop. On the Yahoo sign-in page for my two accounts, I chose to receive the verification code via email. However, it created a loop where one email demanded to check the other for the code, and vice versa. I was prompted a few times to proceed with Gmail. Can I access my emails or log in using my Google account? I have an additional Yahoo email, but I'm unsure how to integrate it now. How can I prove the connection when adding this email without compromising security? The email I wish to connect with the others causing the loop is Jackieoh. I hope this explanation is clear.
Reported by GetHuman6638204 on Jumaat, 24 September 2021 pukul 21.10
I need assistance with my Yahoo account. I was prompted to make a payment to consult an expert, but I am hesitant to provide my card information. Is there an alternative way to address this one-time problem without subscribing to an unnecessary service? I already have Sky accounts and believe my email should function without errors. The issue I am experiencing is receiving a persistent 'This page is not working at the moment' and 'HTTP ERROR [redacted]' message when trying to access both my and my wife's Yahoo accounts provided by SKY. Occasionally, switching browsers allows access once, but it fails on subsequent attempts causing frustration. I seek a resolution to this problem. My email is '[redacted]' and my wife's email is '[redacted]'.
Reported by GetHuman6649261 on Selasa, 28 September 2021 pukul 09.53
I recently received my Mastercard statement and noticed a $25 donation to St. Jude listed. I want to clarify that I did not make any donations through Yahoo and never intended to support St. Jude's as I have other preferred charities. I did not authorize this transaction, and I feel concerned that my Mastercard was used without my consent. This issue needs immediate attention to rectify the error, as I have already received a thank you from St. Jude's which confirms the donation. I would appreciate it if you could investigate and resolve this matter promptly to ensure the security of my account and prevent any future unauthorized charges. Thank you.
Reported by GetHuman-tmbrune on Khamis, 30 September 2021 pukul 18.05
Hello.
I am in need of assistance to recover my account [redacted] Despite having access to my Google account, I am unable to recover it as it redirects me to an old account that I no longer have access to. I have been attempting to recover it for the past two years due to losing my phone and subsequently changing the password during a stressful situation involving the police, resulting in me forgetting it. The recovery email address, [redacted], is inaccessible to me as well. The linked recovery email, [redacted], is also inaccessible as I cannot recall the password from high school. Retrieving this account is crucial as it has essential work contracts associated with it. I am willing to provide any necessary proof of ownership and take responsibility for the account.
Thank you for your help.
Reported by GetHuman6660029 on Jumaat, 1 Oktober 2021 pukul 05.26
I am a 72-year-old lady without children, in the early stages of Dementia, and my ability to comment on the daily news stories was unexpectedly revoked a month ago. I am well-educated, have a strong vocabulary, and do not use profanity. My account was removed without explanation. I am confused as to why I was banned while other users, like someone with an inappropriate username, are allowed to stay. I feel unfairly treated and would like to know specifically which of my comments led to this action. I have used this account for many years without issue. I seek transparency in the decision-making process regarding account bans and would like the opportunity to learn from any mistakes I may have made. I value the chance to interact with others online to keep my mind active. It is important to me to understand the reasons behind being removed from the platform.
Reported by GetHuman-mbomcar on Jumaat, 1 Oktober 2021 pukul 20.30
(1) When attempting to email my friend Emmanuel Attard, I encounter an issue with his email address format, causing the messages to bounce back undelivered. How can I correct this?
(2) How do I add Greg Davidson's email address ([redacted]) to my contact list?
(3) How can I remove outdated email addresses from my contacts list?
(4) I am unsure which version of Yahoo Mail I am using. How can I determine this?
Reported by GetHuman-maxban on Sabtu, 2 Oktober 2021 pukul 04.04
I am writing to report an advertisement I saw on your Yahoo page. It was for wreaths on the "Home and Garden" site. The email connected to the page was [redacted] The wreaths were priced at $29.99 each, and I purchased three using my PayPal account. However, I never received any shipping information, only vague order number emails with changing numbers. The site failed to mention it was a China-based order, and when I tried to access the site later, it was inaccessible. I'm grateful that PayPal is refunding me. Please ensure that such misleading ads are not displayed on your page to prevent further scams. Thank you.
Reported by GetHuman-cbudweg on Ahad, 3 Oktober 2021 pukul 15.27
I recently purchased a new Redmi Note 10 Pro phone but am experiencing issues signing into my Yahoo account, [redacted], under my name, Riccardo Baldissone. I keep receiving an "invalid password" message, and the password no longer works on any of my devices, including my HP EliteBook 8470p laptop. Consequently, I'm unable to change the password as the recovery phone number, +61(0)[redacted]55, is no longer active. Fortunately, I can still access my Yahoo account on my Mac OS X computer as it keeps me signed in.
Thank you,
Riccardo
Reported by GetHuman6667710 on Ahad, 3 Oktober 2021 pukul 17.08