Xbox Customer Service Issues

My son recently got suspended after having a confrontation with a kid who used to be his best friend. They got into a fight a few months ago and today the friend invited him to a party. When my son questioned his intentions, the other kid rudely replied and my son retaliated. As a result, my son got suspended. Their usernames are BruhImFatal and God What About. Please provide us with your feedback.

I purchased an Xbox on November 27th. I got the Xbox Live Gold subscription for 3 months for $15. However, it shows that the subscription expired on November 29th. I also paid a dollar for the Xbox Game Pass Ultimate but I'm not sure if it's the same as Xbox Live because I can't find some features on my screen. Can someone clarify if Xbox Live Gold and Xbox Game Pass Ultimate are the same thing?

Hello, I am Noah and I purchased Forza Horizon 4 recently. I encountered some difficulties playing online, which I managed to resolve. However, I realized I have been banned from online play. I am unsure of the reason for this ban as I believe I have not violated any rules. I would appreciate it if you could lift the ban and provide clarification on the issue. My gamer tag is NoahThiele. Thank you for your assistance.

My child accidentally spilled liquid into the fan of our Xbox One S, causing it not to turn on. While I am considering purchasing a new one, I need immediate assistance transferring all the Fortnite content to another platform, specifically the PS4. This is crucial because it is my son's account, and he is extremely worried about losing all his progress and skins in Fortnite. On a personal note, I am also quite invested in this as all the expenses have been coming out of my pocket so far. Any help in redeeming and transferring all the content would be greatly appreciated. Thank you.

My account was hacked, and I have exhausted all efforts to reach a representative. It's frustrating when the provided number disconnects instantly. This level of service is unacceptable. I refuse to pay to address this matter. Please contact me at [redacted]. It's been three days without any response. Your promptness in taking payments is appreciated, but customer support is lacking when needed.

I have a payment due for my Xbox Live subscription that I've been trying to pay for about two days now. Each time I attempt to pay on my Xbox, it loads for a bit but then I receive an error message saying to try again due to a service issue. When I try on my phone, it tells me I can't use the card and to pay another way. I tried another card, but I'm still getting the same error message. I just want to make the payment for Live so I can play my game and remove the suspension. Can someone please assist me with this issue?

I have a $15 gift card, and the website is saying I owe $16.04, but I never authorized any charges beyond the card's balance. I am frustrated because I can't access my games, and I may have to involve authorities as I feel ripped off. While I appreciate the affordable items, I cannot even purchase Xbox Live for $1.04. This situation is upsetting as I did not spend that additional amount, and I did not give permission for any deductions.

Hello, I recently purchased an Xbox One S, but I am experiencing troubles with updating the system and creating an account. When attempting to sign in by pressing the x button, selecting "add new," a loading circle appears briefly, then returns to the sign-in screen. Despite multiple sign-in attempts and a hard reboot, the issue persists. I have researched troubleshooting methods through YouTube videos, articles, and FAQs, but have not found a solution. My internet connection is working fine with my PS4 and Roku, so it seems the issue lies with the Xbox One S. Any assistance you can offer would be greatly appreciated. Thank you.

In [redacted], I mistakenly created a second Xbox Live account while attempting to change my gamertag from "SEC Haldr" to "Haldr." I briefly used the new account but realized my error as it only has 10 gamerscore and hasn't been active since. I would like to request the deletion of this account to enable me to change my gamertag to "Haldr#[redacted]." Your assistance in this matter would be greatly appreciated.

I purchased the 1-month $1 Ultimate Game Pass on 11/2/[redacted]. Shortly after, my account was charged again on 11/4/[redacted] for the same pass, even though I had already bought it. On 11/14/[redacted], I acquired the 3-month $1 Ultimate Game Pass. A refund of $1 was issued on 12/1/[redacted]. After getting the 3-month pass, the 1-month subscription disappeared from my Xbox settings. However, I am now receiving notices that I'm past due and owe around $17, which seems incorrect for only a month. It appears there was a glitch where the 3-month pass was replaced with the 1-month pass. I would like a refund for the 3-month pass or for the subscription problem to be fixed. I have receipts with dates if needed.

I purchased Halo Reach using my PayPal account on Xbox One. Unfortunately, the game is not appearing in the 'My Games' section. When I check 'Updates', it shows Halo Reach in the Queue, but I am unable to select it. I have received confirmation emails from Microsoft and PayPal confirming the payment. I have attempted to reset my Xbox, but the game remains missing. I am uncertain about the next steps and would appreciate guidance on resolving this issue. Thank you, Chantel

Hello. I noticed some unauthorized charges on my husband's PayPal account ranging from $5 to nearly $30 daily. We are unsure why these charges are occurring since the Xbox is not in use, and we have not made any purchases or subscriptions. We would like to cancel all subscriptions except for the one-year gold subscription purchased in-store. Additionally, we request a refund for the unauthorized charges as this activity is unacceptable without our consent. Kindly refund the money.

I've noticed that Xbox Live has deducted funds from my account four times, which is confusing as I've checked my son's Xbox and there were no expected payments to be made. On the 4th of December, $37.95 was taken twice, and on the 2nd of December, $37.95 was taken once along with $14.95. Surprisingly, my card was canceled and I'm uncertain why these charges occurred. I urgently need a refund for this money as it has caused delays in paying other bills resulting in overdue fees.

Hello, I recently renewed my Xbox Live membership and was prompted to take advantage of a $1 Game Pass offer. However, upon proceeding with the deal, I was actually charged $10 for the membership renewal. It was frustrating to discover this discrepancy, and I feel misled by the offer. I would appreciate a refund for the difference. Thank you.

I disconnected my Xbox One to take it to a friend's house. Upon reconnecting it at my friend's place, an issue occurred where it prompted me to troubleshoot. When I select "continue," the screen goes black without progress. Opting to reset the Xbox presents the option to keep games and apps, but after making the selection, the Xbox turns off. Upon rebooting, the same continue or reset screen reappears. I am unsure why it has reset itself and seek advice on how to resolve this unexpected reset issue. Thank you for any help.

My child wanted something on Xbox that cost $1. When the amount showed higher, I canceled instead of proceeding and bought a card instead. Today, I noticed three separate charges on my account. This is concerning as it may lead to an overdraft once my other bills are deducted. Please contact me promptly to resolve this matter. You can reach me at [redacted]. Thank you.

I would appreciate a callback instead of an email. I've been attempting to access the chat function but keep encountering an issue with the password and CAPTCHA. I've tried multiple times, but the problem persists. At this point, I am frustrated and considering returning the Xbox 1S I purchased on Sunday. Despite the included games, my grandson has been unable to play it.

I returned my Xbox One X for repair and received a refurbished Xbox as a replacement. The refurbished Xbox is now not working, and I've tried contacting customer support through phone calls and emails without success. I am requesting a new unit, not a refurbished one, as I previously received a refurbished model that worked fine. I hope to resolve this matter promptly as I don't want to waste any more time on this issue.

I mistakenly made an in-game purchase for $9.99 with an old card that no longer works. When I switched to my new card to complete the transaction, I got double-charged, even though I only clicked once. I request a refund for the entire purchase due to this inconvenience. As a long-time Xbox customer who has spent thousands of hard-earned dollars on in-game items, I expect accurate billing for my purchases. It's essential for me to trust that the company will charge me correctly. Being double-charged is frustrating and undermines my confidence as a regular buyer. I appreciate your assistance with this matter. Thank you. My account is Fat cung poker.

I need assistance cancelling my account. Despite not using the device for over a year, I continue to be charged. The account was initially for my grandson, but since he no longer resides with us, another individual is now using it without being billed. I have unsuccessfully attempted to contact customer support multiple times. Therefore, I kindly request the cancellation of my account as of today. Thank you.