X Customer Service Issues

I signed up for Twitter years ago but never used it. Recently, a Twitter feed appeared on my Facebook page with someone I know, but when I tried to interact with it, I had to sign in. I couldn't remember my password, so I clicked the reset link from my email. After creating a new password, I was shocked to see a message saying my account was suspended, showing a username I don't recognize: EggersVLsouthey. When I checked the profile, my email was there but under a strange name: Eggers Ternwing, claiming I'm from Nigeria, which is not true. I need my email, [redacted], removed from this account as it's not me. Can you please explain how this mix-up occurred and advise me on what steps to take next? I've used this email for over 20 years. Thank you.

Multiple attempts to address the reasons for my account suspension led to different explanations involving alleged account behaviors I never engaged in. Despite reporting being targeted by false profiles, I was accused of inappropriate actions. I only created a new account due to security concerns, not to violate any rules. Claims of political or offensive content don't align with my posts, mainly focused on basic interactions learning the platform. I believe there has been a mistake. Please restore my account so I can access my messages and content. My followers, friends, and family are puzzled by the suspension. Dr. J Kraft

Good morning, I hope this message finds you well. I am uncertain if my support form regarding the suspension of my Twitter page, @yourhighniss_, has been received by your team. A few days ago, when I attempted to log in, I discovered that my account had been suspended. I have a screen recording of my timeline which shows that I have not posted anything that would violate the rules. Despite submitting the form, I have not yet received a response from Twitter. I have observed a user mentioning that they were responsible for getting my page suspended, although their motive is unclear to me. This situation is distressing as my page is a personal fan page. For reference, my Instagram handle is Yourhighniss_ as well. I have been removing any inappropriate retweets as I am transitioning my page into a business account. Typically, I share entertaining content from various social media platforms without causing harm or using offensive language. The uncertainty surrounding my account suspension is troubling and causing me undue stress and anxiety. I kindly request your assistance in this matter. Thank you for your help. Tracy F. [redacted]

My Twitter account has been hacked by a porn account that has been using it since [redacted]. I was locked out of my account and found that my handle has been used to promote explicit content. The hacker has falsely claimed my account has retweeted explicit photos and has exaggerated its followers count. The situation has left me feeling violated and disappointed in Twitter. I urge Twitter to take swift action to address this issue and prevent it from happening again. I was locked out of my account unexpectedly due to "automated behavior" and had to go through a long process to regain access after changing my password. I suspect the porn site associated with my handle was very active, leading to this disruption.

Hello, I'm reaching out about my suspended Twitter account, peterpauImary. The reason given was "Participating in targeted abuse." I admit I may have posted content that contradicts Twitter Rules, but I assure you it wasn't terribly offensive compared to what others post without consequence. My intention was never to cause harm. I feel unfairly treated since my tweets were either jokes or light-hearted. Understanding different senses of humor is important, and I don't believe it warrants an account suspension. I've submitted five appeals, hoping to clarify the situation. However, it seems I was interacting with a bot, receiving repetitive responses devoid of understanding. I simply want my account reinstated. I am willing to delete any tweets that may violate rules. My main aim is to regain access to my account. Thank you for your attention and assistance.

Some time ago, I created a Twitter account when I was younger. It was going well, but unfortunately, my email was hacked. My sister and I deleted the account to prevent further damage. I've been trying to regain access, but I no longer have the password or the linked email. It is crucial to resolve this issue as my younger self is online, and I want to remove that presence. The email associated with the account is [redacted], and the username is also lolasmart123. The profile picture features me in my room and a guy in the banner. I deeply regret my actions as a child and wish to have the account taken down. I am concerned about the potential impact on my future.

Hello, I am making a request under the EU GDPR laws to exercise my Right to be Forgotten. I kindly ask for the deletion of my Twitter page, including all personal information contained within. While my Twitter profile may still be visible, the tweets are not accessible. I seek confirmation of the deletion once this process is completed. My account was suspended for alleged violations of Twitter's terms and conditions regarding targeted harassment and hate speech. Upon reviewing my tweets, I do not see any instances of such behavior. I believe this action is a targeted deplatforming due to my centrist right political views. Regardless, I have decided to part ways with Twitter. The current censorship reminds me of communist Russia, stifling opinions they disagree with. I anticipate your prompt response.

I have been using my Twitter account since [redacted] under the handle Cali_girl2010. Recently, I tried logging in via the mobile app and was shocked to find out that my account has been suspended. Upon further investigation, I discovered that someone had changed the profile picture to that of a caucasian woman from Serbia, whereas I am Black. I believe my account has been hacked as I found an email from the end of [redacted] notifying me of login attempts from an unfamiliar device. I urgently need assistance in resolving this matter. The account, originally set up during the Obama reelection campaign, is linked to my current email address, [redacted] I have nostalgic tweets from when I first used the account. I hope to get this situation rectified promptly.

I was suspended from my Twitter account for changing my age. I contacted support, but they stated they couldn't restore my account since I didn't meet age requirements when it was created. This account is vital to me as my idol Blake Shelton and many others follow it. While I accept my mistake, I am now well above 13 years old. I am willing to lose my content and start anew, but having the same followers is crucial. I acknowledge my error in stating my real age and I sincerely regret it. I desperately need assistance to regain access to my account to maintain the connection with my followers, especially Blake. Your help is greatly appreciated.

Hello everyone, I'm Destiny Perry, the Administrator for Sound Alive Records' Twitter account. It's been more than 3 days, and we still can't send messages or follow anyone. We urgently need help restoring our account. As a record label distributed by Orchard/SONY for almost 7 years, this account is vital to us. I've already shared my identification, updated the password, and now seek guidance on enhancing the account's security. Thank you for your assistance. Best, Destiny Perry General Manager Account: @Sound_Alive_Rec Sound Alive Records Phone: [redacted] / [redacted] Website: www.soundaliverecords.com

As a music writer, I enjoy sharing my passion on Twitter by uploading edited clips from YouTube to fit the 2 minutes and 20 seconds limit. This format encourages people to watch the clips, providing some fun for my followers. While my intention is not for financial gain or copyright infringement, I have unfortunately faced multiple DMCA takedowns from record companies. Twitter suspended my account due to these claims, despite my apologies and explanations to the companies. As someone dealing with PTSD, depression, and anxiety, Twitter has been my main connection to the world, making this suspension very challenging for me emotionally. I have tried to reach out and clarify the situation, but only received generic responses. The prolonged inability to communicate on Twitter has exacerbated my mental health struggles, leaving me feeling lonely and hopeless. It has been a week without resolution, increasing my anxiety and prompting dark thoughts.

I am having issues with Twitter. My account got locked, so I had to verify it by phone. However, the verification code provided to me is not working, leading me into a loop of instructions that do not address my problem. When I tried to contact support through tickets or email, I only received generic responses that did not solve my issue. It is frustrating not being able to access my account, and I feel like Twitter is misusing its authority by restricting my freedom to communicate. Even if I am sending similar messages to multiple people, which they claim is against their policies, I should still be able to do so without facing incorrect instructions and lack of response from their support team.

Two nights ago, I updated the age on my Twitter profile. The account was created by my sister in [redacted] when she was 13 years old. She passed the account to me a few years later, but I recently changed the birthday to mine. This action resulted in me getting locked out because it indicated I was under 13 when the account was made. Despite sending my ID, proving I am now 19, I am still waiting for a resolution. I also shared my sister's ID to explain she was the original creator, but I have not received a reply in two days. My account remains inaccessible, and I attempted to open another ticket only to be informed that the initial ticket is still under review. I am concerned that the delay may lead to the deletion of my account. I am feeling anxious about this situation and would appreciate any assistance.

Hello, I am reaching out regarding the suspension of my Twitter account @moonietaekosmo on July 16th for a violation of Twitter rules involving the use of the word "kill" directed at another account. I would like to provide context to the situation. As English is not my native language, I apologize if there are any grammatical errors in my explanation. The account @666eatass, which I offended, is part of an alternate universe interactive fanfiction based on a horror story with Dora the Explorer, a well-known children's cartoon character, as the protagonist. The account was created by the author to enhance the storytelling experience. While I acknowledge my mistake in using such a strong word, I want to clarify that my comment was made in a moment of panic and frustration. I meant no harm to the author or anyone else; it was intended as a playful response to the intense narrative involving Dora deactivating accounts I followed. I urgently request the reinstatement of my account. Over the years, I have cultivated friendships and shared important content on Twitter. This is my first offense, and I have been an active user since [redacted]. You are welcome to investigate the account I offended to verify that it is not a real individual but a fictional character. I eagerly await your response and hope to have my account restored soon. Thank you.

The account @Emmymhartman has been suspended. An appeal has been made but not resolved. I kindly request the Twitter team to further investigate this matter. Emmy Hartman, the account owner, recently sang a cover of a song, which unknowingly led to the account's suspension for violating Twitter policies. Emmy is a popular internet personality with over 160k followers on her social media platforms. It is crucial to address this issue with empathy and I hope for a resolution to reactivate the account. The suspension has had a negative impact on Emmy Hartman's career and reputation. Your assistance in this matter is greatly appreciated. Thank you.

Dear Sir, I work as a Marketing Engineer in Douala, Cameroon. I have created a unique social media app and would like to present it to Twitter for a potential business partnership. This new app aims to empower users by helping them evaluate electoral candidates, hold current officials accountable, and participate in daily governance. With its relevance to the upcoming [redacted] U.S. presidential election, the app has great market potential. I have a few questions: - Is it possible to propose my app to Twitter? - How can I submit my proposal? - How will Twitter safeguard my rights? - What is the expected response time? Thank you for your assistance in facilitating contact with Twitter's Corporate Management. Best regards, Aying Godman

Dear Team, I made an error while trying to demonstrate how to submit a sample complaint to a friend. I unintentionally ended up registering a complaint without completing the process. I did not select any checkboxes against the tweets. After receiving the update, I realized the mistake. I sincerely apologize and kindly ask you to disregard the complaint. I have no intention of causing any harm or embarrassment to the person involved. I would appreciate your prompt confirmation and request for this matter to be resolved. My Twitter ID is: @Pakista[redacted]8 Thank you. Best regards.

My account @Lawyergirlmiami with 12.2k followers got suspended yesterday. I received a notice this morning claiming I reported my own account for abusive behavior, leading to the suspension. I believe Twitter's enforcement of rules is inconsistent; trolls are allowed to be disrespectful, but when I report them for insulting me, I'm told it's not a violation and advised to block them. The lack of action against more severe cases like Trump's behavior makes my suspension feel unjust. I rely on Twitter for income, connections, and global interaction. I was never shown what I supposedly said that warranted suspension, while Twitter overlooks sexism, nudity, racism, and other harmful content. I urge you to reconsider reinstating my account. Social media access is vital in today's world and should not be revoked without clear justification and fairness. I'm exploring legal options with civil rights attorneys due to the extreme frustration and impact of this suspension.

My Twitter account of 8 years was recently suspended for the first time after a tweet I replied to about my boyfriend was mistakenly flagged by Twitter. Despite appealing the suspension and explaining that the tweet was not meant to promote violence, I received an email saying my account would not be reinstated. It seems like a real person did not review my case, and my small account with only about [redacted] followers was unfairly handled through automated processes. I simply want the opportunity to discuss the issue with a human and properly appeal for the return of my account. The tweet in question was a harmless joke, evident when looking at the context of my other tweets, which have always followed Twitter rules. Losing my account, which holds sentimental value with many personal connections, over one misinterpreted tweet is disheartening, especially when faced with automated responses from Twitter support.

My Twitter account, @WeissBlitz, got disabled on 7/19 at 10:38 PM Eastern for suspicious activity while I was replying to someone. Although Twitter is offering to unlock it via a code sent to my mobile number, I haven't received it after numerous attempts. I also sent 2 follow-up emails with information to verify my identity and unlock the account by other means, but I haven't heard back yet. I'm frustrated by the lack of communication because I can't open a new ticket with a pending issue.