The following are issues that customers reported to GetHuman about X customer service, archive #88. It includes a selection of 20 issue(s) reported July 9, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I kept receiving a notification in my messages, but nothing would appear when I opened the app. To troubleshoot, I decided to delete and reinstall the Twitter app. However, when I tried to log in, it didn't recognize my password. Despite several attempts to reset it, the issue persists. I've reached out to support, and they claim they are unsure of the account owner. This is frustrating because I am the rightful owner and have been trying to regain access to my Twitter account by resetting my password.
Reported by GetHuman3216901 on الثلاثاء ٩ يوليو ٢٠١٩ ٠٤:٠٥
I am unable to access my account created in [redacted] under the username @Nikileannnn. The email and phone number associated with the account are no longer valid. The phone number linked to the account is [redacted]. I need help resetting my password to either delete the account myself or have it deleted for me, as I have an upcoming interview with a police academy. Thank you.
Reported by GetHuman-nikideth on الثلاثاء ٩ يوليو ٢٠١٩ ٠٤:٥٦
I recently had trouble accessing my account that got locked due to changing my birth year. After filling out multiple forms, my account remained locked for about a year. Now, attempting to log in, I entered my password incorrectly several times. When trying to reset my password, I realized I was using the wrong username. After realizing this, I managed to access a fan account using the same email address instead. I decided to deactivate the fan account in hopes of freeing up the email for use with my main account. Unfortunately, I encountered issues creating a new account using the desired username. I simply want to regain access to my original account or create a new one with the necessary information.
Reported by GetHuman3217084 on الثلاثاء ٩ يوليو ٢٠١٩ ٠٥:٣٢
I cannot access my Twitter account due to suspicious activity. When the platform tries to send me a verification code to my phone number, I never receive it, and there is no option to unlock via email. I rely on Twitter and do not wish to create a new account. I value my presence on the platform and have never engaged in any suspicious behavior. This occurred last month as well, but I was able to regain access. I kindly request assistance in resolving this matter as I am eager to regain access to my account. Thank you.
Reported by GetHuman3217217 on الثلاثاء ٩ يوليو ٢٠١٩ ٠٦:٣٦
I recently discovered that my Twitter account has been locked for allegedly violating the child sexual exploitation policy. I want to clarify that my actions were intended to show support for a young girl who was a victim of a horrible crime, not to promote any form of exploitation. I shared a post condemning the act and expressing sympathy for the victim. Being locked out of my account has been frustrating as Twitter is a platform I enjoy using. I would appreciate assistance in having my account reinstated so I can continue to engage on Twitter.
Reported by GetHuman-basardie on الثلاثاء ٩ يوليو ٢٠١٩ ٠٧:٣٥
I am currently developing a website that requires assistance with utilizing the Twitter API in Node JS. I need help with the following:
1. Accessing details of the latest followers such as their profile pictures and follower count.
2. Retrieving the number of followers and followings on a day-by-day basis using a Twitter username.
3. Obtaining the count of followers based on specific hashtags.
4. Analyzing statistics for the number of followers gained weekly, monthly, and daily, as well as fetching details of the latest tweet.
I am seeking guidance on how to implement these functionalities using the Twitter API in Node JS. Your assistance would be greatly appreciated.
Reported by GetHuman3217908 on الثلاثاء ٩ يوليو ٢٠١٩ ١١:٣٦
I am struggling to connect with Twitter support to address the mass reporting on my account, which has led to its permanent suspension. I keep receiving generic responses from automated systems despite my attempts to provide detailed information. Unfortunately, I cannot resolve the issue independently as I'm unable to access my account settings or data. It is frustrating as I simply need to speak with a human to explain the situation properly and seek a resolution.
Reported by GetHuman-collomcn on الثلاثاء ٩ يوليو ٢٠١٩ ١٢:٥٩
On June 3, I shared a tweet criticizing a Trump spokesperson on CNN, using various words to describe Trump, none worse than his daily language. I vaguely recall the suspension was due to language, so I appealed it multiple times over the past six weeks. However, I have not received any response. When I log in, it shows a message saying my account is locked and needs confirmation as the valid owner, but I can't locate the next step to unlock it. I tried contacting Twitter through the phone number suggested by Get Human, but it seems there is no phone support available for Twitter as the automated message states.
Reported by GetHuman-drpaburk on الثلاثاء ٩ يوليو ٢٠١٩ ١٤:٠٩
My Twitter account @yungglotsbb got suspended allegedly for "racist/abusive" content. I haven't been provided any examples of my behavior, and the lack of communication from your team is frustrating. I rely on this account to stay connected with my loved ones, and it was suddenly taken away. I am requesting clarification on the accusations and if none can be provided, I would appreciate the reinstatement of my account. I also wish to speak with a customer service representative.
Reported by GetHuman3218664 on الثلاثاء ٩ يوليو ٢٠١٩ ١٤:٢٣
I have forgotten my password. While trying to reset it, the link in the email from Twitter directs me to a page stating that the password has already been reset. It then takes me back to a login page where I need to enter my email and password. This cycle continues with no option to set a new password since I don't know the current one.
Reported by GetHuman3219059 on الثلاثاء ٩ يوليو ٢٠١٩ ١٥:٢٥
For the third time in a few weeks, my Twitter account has been locked for automated behavior, which seems unreasonable. The first two times they claimed it was due to a technical glitch on their end. After being directed to a page to receive a code via text, the code never arrives. Unfortunately, I can't contact Twitter via email because the last ticket remains open, leading to automated responses stating I already have an active ticket for the issue.
Reported by GetHuman3219214 on الثلاثاء ٩ يوليو ٢٠١٩ ١٥:٤٥
My account got locked due to unusual activity, so I must reset my password. When attempting to reset it on my iPhone, nothing occurs. On my laptop, I'm directed to a page saying my password has been reset and to search for my phone number, username, or email to reset it again. Despite the message claiming the password has been reset, clicking on "continue to Twitter" leads back to the locked account message. Even after receiving the link via email to reset, I'm stuck in a loop back to the same page. Please do not send an automatic reply or reset link. I need a different solution.
I filled out a form previously and was told I have an open request, but I'm unsure how to address it.
Reported by GetHuman3219377 on الثلاثاء ٩ يوليو ٢٠١٩ ١٦:٠٨
A few weeks ago, my Twitter account got suspended due to an excess of hashtags in a tweet. I couldn't verify my identity as they sent the confirmation SMS to my old UAE number. I appealed online, but they advised verifying via phone. I explained via email about my old number. Thankfully, they unlocked my account promptly. Unfortunately, the same issue occurred again last Friday. I followed the same steps but haven't received a response this time. It's Tuesday night now, and I urgently need access as I use Twitter for job-hunting and networking in my industry.
Reported by GetHuman3219395 on الثلاثاء ٩ يوليو ٢٠١٩ ١٦:١٠
The Book of Revelation, chapter 16, talks about the mark of the beast and how it will affect everyone. It mentions that those without the mark won't be able to buy or sell. It's crucial to prepare with food and water supplies. The text also discusses the number [redacted] associated with the beast. Being aware and calculating this number is important. The reference to having a microchip and its implications should be considered. Some suggest Jesus Christ might return around [redacted]. Stay informed and take necessary precautions.
Reported by GetHuman3219894 on الثلاثاء ٩ يوليو ٢٠١٩ ١٧:٢٣
I set up my Twitter account @NickSotS years ago out of curiosity about social media. Though I didn't use it much at first, over the past couple of years, I've grown to enjoy it and it's become my main social media platform. Recently, I was asked to update my profile with my birthdate and location. After entering my birthday, my account was immediately locked without any warning. I promptly appealed the decision but was quickly denied. I believe this is unfair, especially since I wasn't given the chance for a manual review by a real person. I would really appreciate the opportunity to speak with someone from the support team to sort this out rather than starting fresh on a new account for no good reason.
Reported by GetHuman3220438 on الثلاثاء ٩ يوليو ٢٠١٩ ١٨:٤٥
In [redacted], at 12 years old, I created a Twitter account inspired by my siblings. Initially unsure of how to use it, I had no activity for two years. In [redacted], at 15 years old, I resumed using Twitter up to July 9th, [redacted], now aged 20. Recently, I noticed my birth year was incorrect and attempted to correct it to [redacted]. However, this action locked me out due to the account being created when I was under 13. Despite adjusting my age as a young user, when I truly engaged with the account at 14, I was of age to have one. Now at 20, having established many valuable connections on Twitter, I am eager to resolve this issue. Thank you for your attention.
Reported by GetHuman-titusdre on الثلاثاء ٩ يوليو ٢٠١٩ ١٩:٣٨
My Twitter account is currently suspended, and I understand why. I created it quickly a few weeks ago while in a digital media class at Wensum Lodge on King Street in Norwich. Due to being busy with another course, I didn't use the account initially. Upon returning, I couldn't remember the password I used. I attempted to log in on Sunday night with various passwords I use for different subjects, but none worked. I would appreciate resetting my Twitter account password promptly.
Reported by GetHuman3221399 on الثلاثاء ٩ يوليو ٢٠١٩ ٢١:٢٠
I created my Twitter account when I was 12 years old and mistakenly altered my age by one year. Today, when I attempted to correct my birthdate to the accurate year, Twitter flagged it as a violation of their rules and locked me out of my account. I am on the verge of turning 20 and have been a dedicated Twitter user ever since. Losing this account would be disheartening as it holds cherished memories and connections with followers, some of whom have passed away. I sincerely hope I can regain access to my account without losing it permanently.
Reported by GetHuman3221432 on الثلاثاء ٩ يوليو ٢٠١٩ ٢١:٢٧
Hello,
I am reaching out as my Twitter account has been locked due to "unusual behavior" and I am trying to unlock it, but I am facing an issue. I no longer have access to the phone number linked to my account. Any assistance with this matter promptly would be very much appreciated.
My Twitter handle is @jakob_styles.
Thank you for your attention and have a wonderful day. ❤
Reported by GetHuman-jakobrjo on الأربعاء ١٠ يوليو ٢٠١٩ ٠٥:٤٤
I am being contacted by fake military scammers, specifically by someone named Logan Carpenter on YouTube. I have been consistently targeted by these scammers from Nigeria. I have evidence of their accounts and phone numbers. This situation is unacceptable, and I have screenshots to prove it. The scammers seem to prefer targeting blondes and they have a pattern in their followers list. They tend to copy the accounts you are following, and their Twitter usernames start with @ followed by a name and about ten numbers. Most of the accounts contacting me were created in June [redacted]. I am fed up with this situation and demand action before I escalate this issue to contacts at BBC and others. This is negatively impacting lives, and it is frustrating that no effective action has been taken.
Reported by GetHuman3223450 on الأربعاء ١٠ يوليو ٢٠١٩ ٠٨:٤٩