X Customer Service Issues

My account, @prxttylittlepez, was locked due to the age restriction policy. When the account was created, I was only 12 years old and oblivious to Twitter's minimum age requirement of 13. Despite this, my parents were fully supportive of me having the account. Recently, when I attempted to update my date of birth on the profile, my account got locked. I tried to follow the instructions on the help page to submit a ticket, but am no longer residing with my parents who originally set up the account, as I am now 18. Unfortunately, they are unable to provide the form and ID verification due to their limited tech knowledge. I am seeking assistance in unlocking my account as I believe it is unfair to lose access to it and all the memories associated with it for a mistake made unknowingly six years ago.

Hello, I am reaching out regarding @ripshantay's status. The account's suspension has affected my ability to network for my company and has impacted my income. I acknowledge the account was suspended due to my age at the time it was created, but I have since provided proof of being over 18. Tweets from before I turned 13 have been deleted. I kindly request assistance in resolving this matter so I can proceed with my 3 brands. There is important information about my brands in the account's DMs. I would greatly appreciate it if the support team could reach out to me for further assistance. Thank you.

I had a Twitter account about 10 years ago. I can't recall my old email or password. When I try to use my current email ([redacted]), it says "already taken." My current phone number doesn't work either. My old phone number was [redacted], but I haven't tried that one yet. I feel frustrated about not being able to access my account after all this time. Being not very computer-savvy, I'm seeking help to regain access to my old Twitter account.

My account is currently locked, and I need assistance to unlock it. I recently modified my birthday from "October 21, [redacted]" to "October 21, [redacted]," which may have caused the lock as I might have signed up before I turned 13. It has been about four weeks since my account got locked, and I am eagerly awaiting a response to my support ticket. I can be reached at my Twitter handle @WinnyHD. Your help in recovering my account would be greatly appreciated.

I have encountered issues with hackers using my Twitter accounts and attempting identity theft using my SSN. This has been ongoing for years, crossing from east to west coast. These cybercriminals are exploiting various inventions dating back to President Obama's term, all to deceive top officials like President Trump. The hackers are using a simple cellphone to conceal their activities, targeting me due to my name and social security number. Lately, there have been attempts on my life by corrupt law enforcement officials and Haitian organizations tied to Bishop Edward Bernard Jordan from New York. These criminals aim to frame me as a Haitian citizen through cybercrimes involving pornography and terrorism. I suspect they aim to deceive Senator Tim Kaine in Virginia Beach, Virginia. The hackers are likely operating from within Cox Communications in Virginia Beach. My name is Lois Mason McNeill, and I can be reached at [redacted]. My address is [redacted] East Virginia Beach Blvd, Norfolk, Virginia [redacted].

On August 6th, my Twitter account @asimplefavors was locked because it was believed I created it before I turned 13, which actually happened over 6 years ago. I appealed this with my mother's driver's license proving I had permission to use it before 13. I received an email saying the form couldn't be verified and I'd get access back once old content was removed. It's been 43 days now, and I'm waiting to use @asimplefavors. I created it just a few weeks before turning 13, so there shouldn't be many old tweets that need deleting.

My account, MurphyCorleone, has been permanently suspended due to a tweet that Twitter deemed as violating the rules against hateful conduct. The tweet in question involved criticizing a news anchor. I received a notification from Twitter stating that promoting violence, threatening, or harassing people based on various factors is against their rules. The message also warned against creating new accounts to evade the suspension. If I want to appeal this decision, I should reach out to their support team for further assistance. Can anyone provide guidance on how to address this issue?

My original Twitter account, ThatGuyCva, got suspended because I mistakenly sent a message to my friend's tweet as a joke that was misinterpreted by the bots as threatening. Despite appealing multiple times, it seemed only bots were handling it. I created new accounts, all of which were suspended after a few months. I hope my new account, CaesarRandom, can be unsuspended, and I promise not to send such tweets again. I've learned from this experience and just wish for my current account to be reinstated. Thank you for your attention to this matter, and I would appreciate a response to confirm it has been reviewed. Thank you.

I created a Twitter account several years ago which I no longer wish to use. Unfortunately, the email associated with the account was permanently deleted by AOL, and the phone number is outdated. I need assistance in permanently deleting the account, but I am unable to do so as I don't have access to the original email. I want to ensure that my old account is removed as I am pursuing a professional career and do not want it accessible to the public. It is frustrating that I cannot reset the password or prove ownership due to the obsolete email address. Please provide a solution to this issue as email seems to be the only way to communicate with support.

I reached out to Twitter support about our hacked account, but they were unable to verify our ownership. Two days ago, @BTS_Europe was given to someone who initially created the account but is no longer involved. Despite not registering the account with our email initially, my colleague, K, who is now the sole active member, managed the account within two weeks. We changed the email to maintain professionalism. The current account holder has been disconnected from our group for over a year. We have proof of our involvement through DM screenshots and a video celebrating 100k followers where K and I are featured (@KayLovesMich and @clumsynoa). We've asked other Twitter accounts such as @ArmyBrigade13, @BTSGlobalNoona, @JARMYFANBASE, and more to support K as the rightful owner. We have multiple social media platforms under BTS__Europe along with documentation confirming our ownership. The account has been flagged for hacking, as we believe we are the legitimate owners who brought it to life.

I am facing an issue with my Twitter account. I tried to update my birthday on the account, but due to it being created when I was under 13, my account got locked even though I am now 20. I submitted a request at the beginning of the month to have my account reinstated. It has been nearly 20 days, and despite expecting updates within a week, I haven't heard anything from Twitter. It would be helpful to understand the delay in resolving this matter. My account handle is @NinjaKilla74.

I was recently at a friend's house, and while I stepped away leaving my phone unlocked with the Twitter app open, they played a prank on me by changing my birth year. Unfortunately, this triggered my account to be locked immediately as I had created it when I was under 13. To address this situation, my friend attempted to submit an appeal using one of the options provided and mistakenly included my last year's school ID. I have just retrieved my phone and am now trying to recover my account. However, due to the incorrect information in the appeal, I am facing difficulties in regaining access. This prank has caused unintended consequences, and I am seeking guidance on resolving this issue.

I am concerned about a Twitter user named James (@25libra) who recently posted a tweet about self-harm. I reported the tweet to Twitter, expressing my worry that he might be a danger to himself. Instead of taking more serious action, Twitter only deleted his tweet. I reside in Brazil and feel helpless being far away to offer direct help. If necessary, I have a screenshot of the tweet. This situation is serious, and I believe more steps need to be taken to ensure James' safety.

I opened my Twitter account more than two years ago with no intention of using it actively. However, when I recently tried to log in, I discovered that my account had been hacked and was now displaying sexually explicit content. The account was suspended for violating guidelines related to adult content, a result of the hacking incident. I have already changed my password and submitted an appeal, which unfortunately was denied for reasons not provided to me. I would like to request to have my account unsuspended so I can proceed with deactivating it.

My name is Jaleah Hood and my Twitter handle is @iam_theleah. My account has been locked for three days due to age restrictions. Interestingly, the day you locked it was actually my 18th birthday. I created my account back in [redacted] and only recently updated my birthdate to reflect my actual age on my birthday. I understand the policy, but it's frustrating to be punished for being honest when many others may have bypassed the rules. I am willing to provide any verification you need, such as a picture of my driver's license. Unlocking my account promptly is crucial as I am currently campaigning for Freshman Queen at Norfolk State University, and Twitter is a key platform for my promotion. I hope we can resolve this issue quickly.

Hello. I need help with my Twitter account. My younger sister borrowed my cellphone to watch YouTube videos. I left the house for a while, and when I returned, I found my Twitter account locked, claiming I wasn't thirteen when it was created. My cousin made the account nine days before my thirteenth birthday, and now I'm already eighteen. My sister tried to fix it by submitting my birth certificate from [redacted], even though I was born in [redacted]. What can I do to unlock my account?

Hello, I'm dealing with difficulties accessing my Twitter account after losing my phone. I've updated both my phone number and email, making it challenging to recover the accounts. It's stressful as my tweets are being used against me, holding sensitive content that I need to modify. Unfortunately, I can't recall my password, although I'm confident about my security questions. Despite lacking evidence, I'm willing to provide any information necessary to confirm my ownership, such as my name (Sarah Benson), age (18), date of birth (06/12/[redacted]), and past locations I tweeted from. If accessing the account isn't feasible, I'd consider deleting it and creating a new one that better suits my current situation. I understand this is complicated but any help is appreciated. For contact, please email me or call at ‭‭[redacted]5. I can still access my Instagram account, sarahbenson_xo, which might assist in verifying my identity. Thank you.

I am facing difficulty accessing my Twitter account after my phone was stolen. I am struggling to recover my account with a new phone number and email. It's stressful as old tweets are being used against me, and I urgently need to change them due to their immature and sensitive nature. I cannot recall my password, leaving me concerned as I have experienced hacking on other social media platforms. I am certain I can answer my security questions but lack evidence to prove ownership. Any assistance in recovering or deleting the account would be appreciated. I have access to my Instagram account linked to Twitter, which may be useful. Thank you.

In June, I had a thought to update my birthday on my Twitter profile. I am 17 years old now, but when I made my account, it was a month before I turned 13. I accidentally entered the wrong birth year as [redacted] instead of [redacted]. When I corrected it in June, I got locked out of my account. I panicked and filled out a form, including a picture of my license. Twitter sent one email in July promising to restore my account soon. It's now September, and I haven't heard anything. I'm worried my request was forgotten. I miss my old account and want to get back on Twitter. My username was @alanahelene1.

I set up the account when I was 12 and claimed I was 13. I didn't post anything or use it until this weekend when I corrected my birthdate. It's been about 4 years, I'm now 17, and my account has been locked. I've attempted to reach out to Twitter through their support page and phone call, but no one is able to assist me. I understand the age requirement, but I feel frustrated being locked out without any way to resolve the issue.