Wizz Air Customer Service Issues

I am reaching out about flight W45788 from Milan Malpensa Airport (MXP) to London Gatwick Airport (LGW) on July 13, [redacted], which was significantly delayed to 12:50 am on July 14, [redacted]. I am facing discrepancies with the airline's website stating a shorter delay than experienced. Any assistance with this matter would be greatly appreciated. Thank you, Ashfaq J. --- Dear Customer Services Team, I am writing to address a delay with a Wizz Air flight qualifying for compensation under EC Regulation [redacted]/[redacted]. The flight details are as follows: - Flight Number: W45788 - Departure Airport: Malpensa International Airport (MXP) - Scheduled Departure: July 13, [redacted], 7:00 PM - Arrival Airport: London Gatwick Airport (LGW) - Passengers: 2 - Other Passenger: Mrs. Farah Naz J. I am seeking the compensation entitled under EC Regulation [redacted]/[redacted] and expect a response within 14 days. Failure to address this may result in further action. Sincerely, Ashfaque J. Address: [redacted] Reading Road, Winnersh, RG41 5HE Phone: [redacted]

Hello, I attempted to book a ticket from Varna to Prague using the app on my iPhone. Initially, my card was not accepted. I then tried a different credit card which also did not work. I made a third attempt, but encountered an error message. Subsequently, the app blocked me, suspecting I was a potential bot. To resolve the issue, I accessed the website via my laptop. Despite there being many seats available on the plane, I received a notification that the flight was no longer accessible. As a result, I opted for another airline and successfully purchased a ticket there. I wanted to inform you that the app is experiencing instability, as well as the website possibly being affected.

Dear Sir/Madam, I am writing to express my dissatisfaction with my recent experience flying with WizzAirlines. Due to a delay caused by a 1.5-hour maintenance delay on the plane, I missed my connecting flight. Despite arriving on time at KKIA, the delay led to me missing the check-in for my next flight, resulting in me having to stay overnight in the airport along with other passengers. This not only inconvenienced us but also led to additional costs for many of us who had to purchase new tickets. This was my first time flying with WizzAir, and the experience has left me very disappointed. I kindly request a refund for the money spent on the disrupted flight. Warm regards, M.A.

On July 25, [redacted], we had a flight scheduled from Naples to Santorini at 5PM. Unfortunately, the flight was delayed until 8PM, then unexpectedly canceled without proper notification for non-Italian speakers. After enduring a 5-hour wait at the airport with no clear information, we were finally taken to a hotel at 11PM with no details on the next steps. The following day, July 26, [redacted], no transportation arrived at the hotel as promised, and we received no communication from Wizzair. Despite seeking assistance from airport staff, who were unable to provide direct help since they did not work for Wizzair, we were left stranded. After consulting the police, we were advised to contact Wizzair, but our attempts to reach them by phone were unsuccessful. We are now seeking compensation for the lack of proper assistance, missed flights, and unfulfilled commitments by Wizzair. The promised compensation of €[redacted] for accommodations and transport was not received, nor were the meals and transportation to the rebooked flight. The lack of communication has caused us to miss further flights and endure significant inconvenience.

Dear Sir/Madam, I traveled on Flight number W95708 with the confirmation code KF4MWP on 23/06/[redacted] from Antalya to London Gatwick. During boarding, I faced two unexpected issues concerning online check-in and hand luggage. Despite numerous attempts, I was unable to check-in online due to an error displayed 24 hours before my departure. I have attached screenshots for your reference. Regarding my hand luggage, I only had a small 7.2 kg bag that complied with the specified size requirements as depicted in the attached photos. However, the luggage did not fit inside the metal measurement basket due to the presence of two small wheels. Flipping it upside down resolved the issue, yet I was still charged 83 Euros. I feel I have been unjustly treated and charged incorrectly. I would appreciate your assistance in resolving this matter promptly. Please feel free to reach out to me for any additional information needed. Kind regards, Mohamed Faizel

Dear Wizz Air Customer Service, I hope this message reaches you in good health. I am writing regarding a flight my family and I booked with your company to Sicily on April 27. We consist of five individuals, including three young children. Concerned about the severe weather conditions in Italy, we are contemplating altering our travel itinerary due to these unexpected events. While I understand this is not a usual request, I am reaching out to inquire about the options available for our flight tickets in light of the circumstances. Could you please advise on the procedures for cancellation, holding, or modifying our flights considering the current situation? Below are the flight details for your reference: Flight confirmation code: HLE4YK Flight Numbers: Departure: W4 [redacted] Return: W4 [redacted] I appreciate your prompt attention to this matter and eagerly await your guidance. Warm regards, Bella L. M.

I paid for my Wizzair flights on 13/8/23 via bank transfer, and the payment went through. However, every time I attempt to check my booking using the confirmation number and flight details, it shows no booking found. I have been unable to reach Wizzair for assistance despite numerous attempts. The issue remains unresolved, leaving me frustrated as they still have my payment. Sadly, I have exhausted all options to resolve this and feel like I have no choice but to give up. It's disappointing that Wizzair has not provided any solution or assistance, and I advise others to be cautious when booking with them.

My flight from Larnaca to Belgrade on August 5, [redacted], was repeatedly delayed and eventually canceled. The airport informed us that Wizz Air would send updates for the rescheduled flight. A message later stated the flight would board at 4 am, but it never did. We were left stranded without proper communication. It took too long for us to receive updates. I expect a full refund for the inconvenience and lack of professionalism. Additionally, I should be refunded for the return flight on August 12, [redacted], since we were unable to board the previous flight. Despite multiple complaints, the airline denied any issues with delays or cancellations, which is not true. I am extremely disappointed and frustrated with how this situation has been handled.

Hello, I am seeking assistance and my situation is as follows: I am Liudmila Petrushenko, aged 34, born on 22.11.[redacted]. I am a refugee from Ukraine currently residing in Norway. Unfortunately, my international passport was destroyed when my car was damaged due to shelling, leaving me with only an electronic copy. To obtain a physical copy of my international passport, I must travel to Gdansk, Poland. I possess a Norwegian residence permit (blue card), a non-international Ukrainian passport, and an electronic international passport. I kindly request permission to board a Wizz Air flight to Poland, Gdansk.

Hello, I need assistance with a situation regarding a flight I booked a week ago from Dortmund, Germany to Romania. I accidentally made a double payment for the same flight when I paid by phone. I have already contacted customer service but did not receive any communication or response. I am seeking advice on how to proceed to receive the extra money I paid. Thank you to anyone who can assist me with this issue.

Good morning, I am Matthew H., working in Aviation part distribution. I heard about the engine issues in Romania, a place where I operate. Currently, I am planning to buy 7 passenger planes in Moldova to sell the functional parts. I am seeking a business contact telephone for Wizz Air to explore this opportunity further. Thank you.

I departed Antalya Airport on Wizz Air flight to Abu Dhabi (Flight No. 5W7176) at approximately 3 p.m. on Saturday, August 5th. After being notified of a delay, my arrival at the airport was later than planned. Upon arrival at 12 p.m., the check-in was closed, and we were told we missed our flight, despite its scheduled departure at 2:30 p.m. Given the situation, we attempted to book another flight home online. The check-in desk reopened at 1:30 p.m. due to numerous passengers facing the same issue. Subsequently, we rushed to the gate on time but unfortunately lost my watch while passing through security at 2 p.m. I've contacted the airport regarding the lost watch, which they have found but require collection in person. I'm requesting a Wizz Air staff member to retrieve the watch at Antalya Airport, allowing me to collect it from Abu Dhabi Airport. I am prepared to provide all necessary documentation for this purpose. I believe Wizz Air should assist me in this circumstance considering the rush caused by their staff's initial information. For further communication, please reach me at +[redacted]60 or [redacted] Thank you, Laura Forsyth

On June 26, [redacted], I purchased 5 tickets from London Luton to Bydgoszcz with Wizz Air's discount membership. The flight number is W95175 scheduled for August 13th at 12:40pm. The confirmation code is W69FR. I am currently trying to check in, but I did not receive a confirmation email with the tickets, so I only have a photo of the screen as proof of purchase. My email address is monikaweinert@hotmail. Additionally, I have not yet received any confirmation for the Wizz Air discount club membership. I kindly request that both confirmation emails be sent to me promptly as I am flying with my family this Sunday. Thank you.

In July [redacted], my family and I experienced a frustrating situation when we were denied boarding on a Wizzair flight to Iasi, Romania. This was due to over-booking, leading to us having to rearrange our plans entirely. While we did receive a refund for the fare, we have been struggling to obtain the [redacted] euros per person compensation we are owed. Despite multiple phone calls to Wizzair, we haven't made any progress. Strangely, our account shows that the complaint was resolved, but with incorrect flight details indicating Malmo in Sweden instead of Iasi. I recently learned that the Civil Aviation Authority is requiring Wizzair to address flight compensation claims dating back six years. If anyone has a straightforward email address where I can send our documentation to resolve this matter, I would greatly appreciate it.

Hello, I am reaching out about my recent flight from Yerevan to Rome on 11.08.[redacted]. I had booked the flight for myself and my two children, and also opted for Auto Check-in during the booking process. Unfortunately, despite my multiple attempts to check in online over two hours before the flight, I was unable to do so due to persistent errors on the website. The messages I received indicated that there was an issue with my booking, preventing me from checking in either online or at the airport. I contacted the Amelia bot multiple times without receiving a satisfactory response. Upon arrival at the airport, I was forced to pay for check-in, even though I had previously paid for the service online but the website would not allow me to utilize it. I am seeking a refund of the ADM 90,[redacted] I paid in cash for check-in for all three passengers in my booking. I have documented evidence of the online check-in errors and the payment made at the airport. Thank you.

I have encountered issues with my Christmas flight to Athens from Abu Dhabi on multiple occasions due to changes made by Wizz Airlines. Despite trying to reschedule through the app on 12/8/[redacted], I experienced a malfunction where the inbound date was incorrect. The outbound date was successfully updated to 8/1/[redacted], but the inbound date switched to 15/1/[redacted] after confirming the correct date. Upon contacting Wizz customer care, I was informed that I could only make one change and would be required to pay an additional fare to correct the inbound date. Despite explaining the app malfunction, no assistance was provided during the call. My confirmation number is EF952J, and I kindly request support to resolve this matter and appreciate a follow-up. Warm regards, Aurora Muratti.

My Wizzair flight scheduled for 1 July [redacted] from Gatwick to Cyprus Larnaca, booked through eDreams, was canceled at the last minute. eDreams informed me that Wizzair refunded the money to a Wizzair account, but the refund was subsequently canceled without notifying me. I would have used that money to book a flight to Cyprus this year if I had known. As disabled pensioners, we cannot afford to lose money. I kindly request a cash refund as it is unfair to cancel the refund without any communication. Could you please assist me with this matter? Thank you.

Dear Wizz Air, I have a flight booked through Kiwi agency from Abu Dhabi to Zagreb with a layover in Belgrade. Due to the flight rescheduling by 24 hours, I will miss the connecting flight from Belgrade to Zagreb on September 9th. Kiwi agency has not been helpful in rescheduling, canceling, or refunding the flight. I am reaching out to inform you of this situation and requesting your assistance in rescheduling the flight to ensure I can reach my final destination. Attached are the relevant details. Thank you.

Hello, I recently booked a return flight from Istanbul to Gatwick London with reservation code FND89R. I encountered an issue when I printed my boarding pass for the flight on the 25th of August as it states, "THIS IS NOT A BOARDING PASS." It instructs me to visit the check-in desk to show my documents. The challenge is that upon arrival in Istanbul, I will be in transit and unable to go back to the check-in area. Since I have flown with your airline multiple times before, my information should already be on file. I am unsure why I cannot receive a boarding pass for this leg of the journey like I did for the return trip. If it is not possible to issue the boarding pass in advance, could you please advise me on how to obtain it once I have already cleared security upon landing? I appreciate any assistance you can provide in resolving this matter. Thank you, J. H.

Subject: Behavior Issue with Passengers Mrs D. Savva and Mr S. Dimitrov Dear Sirs, This letter concerns the incident involving Mrs Daniela Trifonova Savva and Mr Stoil Sashev Dimitrov on flight W64437 scheduled for August 10th, [redacted], from Sofia, Bulgaria, to Larnaca, Cyprus. Before boarding, Mrs Savva and Mr Dimitrov mistakenly lit cigarettes. Despite promptly extinguishing them upon being informed by staff, they were not permitted to board, resulting in the loss of their ticket fees. The passengers acknowledge their error and express remorse for the incident, which occurred outside the aircraft and prior to boarding. They were subsequently compelled to purchase new tickets for a later flight, incurring additional expenses and undue stress. It remains unclear why they were denied boarding for the initial flight yet allowed to board the subsequent one after purchasing new tickets. Mrs Savva and Mr Dimitrov seek a resolution regarding the reimbursement of their original ticket costs. Enclosed are their boarding passes for reference. Sincerely, Zdravko Vasilev Attorney at Law