Wish Customer Service Issues

I have been dealing with an overcharge issue on items I purchased for almost a month, and the customer service responses have been unsatisfactory. I keep receiving generic emails with irrelevant reasons for the overcharge, then they ask for more information and follow-ups without resolving the issue. Their latest suggestion was to uninstall and reinstall the app. This lack of proper customer service is disappointing, and not being able to speak to an actual person on the phone is frustrating. I was charged $9 for a $4 dress and $8 for a free dress, despite their varying prices on the site. This experience with WISH has been extremely troublesome and the treatment I have received is unacceptable. I demand a refund for the overcharged amount and the incorrect items shipped. The incompetence and excuses are adding to the ordeal, making it difficult to get a resolution. The way WISH is handling these issues is extremely unprofessional and deceptive, leaving me feeling scammed and dissatisfied.

I bought a tablet in April as a gift. It's a Model K1001 and was given to someone in May. Now, the screen is flashing, and it seems like it might stop working soon. I can't find the order information. My name is Barry Newmark, and the shipping address is [redacted] Sawgrass Lane, Zip [redacted]. The recipient is in Guayaquil, Ecuador. Can you help me resolve this issue with the K1001 model? Thank you. Email: [redacted]

I am experiencing difficulties tracking my orders with Wish. In the past, there have been issues with items not arriving, which makes me feel unwelcome as a customer. I have spent over $[redacted] between Wish and Tophatter, and this ongoing tracking issue has left me quite frustrated. The problem has persisted, so I am reaching out to inquire why tracking has been blocked and to seek assistance locating one specific order. The order number is: #5b3a6e433a904f4ab7d923d4, with an estimated delivery window of Aug. 1 - Aug. 17 and tracking number #[redacted][redacted]. Could you kindly clarify why tracking is no longer available and provide the current location of my order? This item is intended as a birthday gift, so knowing its status is crucial for timely arrival. Thank you, sal26.

I would like to inquire about the shipping charges being displayed on the website. It might be beneficial to show the higher end shipping charge initially so that customers perceive discounted rates as a better deal. There have been instances where I did not receive the advertised sale prices for items with multiple color options. When placing an order under my husband's name, James Howard, we encountered discrepancies. A purchased Android phone in rose gold was supposed to include a sim card and two SD cards, which were missing. Moreover, a Wi-Fi booster was bought claiming no additional requirements, but it actually needs a phone line connection. Consequently, these issues led to confusion and a less than satisfactory experience.

I was browsing on Wish.com and added some items to my cart. However, every time I tried to add more items, my cart would reset. At one point, I added a free gift and provided my card details only for the $0.50 shipping fee. Suddenly, my card was charged for multiple items that I did not authorize, except for the shipping fee. Wish canceled three items but proceeded to send the others without my consent. This seems to be a common issue on Wish.com, and I believe it is fraudulent. I am still awaiting a full refund promised by Wish by July 30th for the canceled items, which I have not received yet.

My husband ordered a [redacted]-piece PE polyolefin set scheduled for delivery on April 10, [redacted]. Despite the item not arriving by that date as per the tracking information advising to wait a few more days, we patiently waited. Concern arose when it still hadn't arrived by June 10, prompting my husband's contact with the company only to learn it exceeded the return time. I followed up recently, expressing the desire for the purchased item rather than a refund. We simply seek the product paid for, as indicated in the tracking details showing its dispatch from China towards its intended destination without final delivery. All we request is to receive the item we bought.

I was going to order some shirts from Wish.com. I found a shirt, added it to my cart, then searched for more items. Unfortunately, whenever I tried to add something new to my cart, it would disappear. Frustrated by this, I decided not to proceed with the purchases. Then, I saw they were offering a free watch, just paying a $0.50 shipping fee. I provided my card details for the shipping cost. To my surprise, I noticed charges on my card for items I didn't authorize, except for the $0.50 shipping fee. They managed to cancel some items, but I am still waiting for a refund of over $90. I want my money back and for my bank information to be removed from their site.

I received a package from Wish with men's undershorts, but they are mislabeled as XXL and are ten sizes too small. I measured them myself to confirm this mistake. The order was shipped from China via UPS on 07-28-[redacted] with Order # 5646d28c3d5a122d97cif6c5. I have tried reaching out to Wish for a resolution but have not received a response. I am requesting a refund, a return shipping label, and an explanation for this error. If I do not hear back within ten business days, I will escalate the issue. This experience has left me very disappointed, and I will not be ordering from Wish again. John N Reiter [redacted] [redacted]

I've noticed a couple hundred dollars missing from my account due to purchases made on Wish. I have only received a Paris necklace and a pool heater so far, but several emails indicate more orders have been placed. This has caused a cash flow issue and I urgently need the missing funds to pay my bills. I have been attempting to reach out to customer service for the past few days without success. My ability to provide essential items for my family like food and gas has been hindered by this situation. I would greatly appreciate a prompt resolution to this matter. My name is Lisa. Kindly contact me at [redacted]. Thank you for your assistance.

I have tried following the instructions provided in your scripted responses and calling the automated phone number multiple times without success. I am seeking guidance on how to receive a refund urgently. After my daughter and I tried placing an order on your app that showed it failed, we attempted multiple times to make the payment. However, each time we received a message stating that there was an issue with the payment. Despite this, the amount was deducted from my bank account for every unsuccessful attempt. It appears there were more successful transactions than indicated by the error messages. I strongly insist on speaking with a customer service representative to resolve this matter promptly. This marks my fourth unsuccessful attempt to reach out for assistance. Phone: [redacted]

I have multiple orders placed on Wish that I have not received. I have attempted to contact Wish support without success; the automated customer service system has left me frustrated. I am looking to speak with a real person or receive answers to my inquiries. Despite being a loyal customer who spends a significant amount with Wish, I am troubled by this experience. It feels like I am being taken advantage of as I have paid for items that never arrived. If this issue isn't resolved, I may have to reconsider recommending Wish to others. Please provide assistance from a human representative. Thank you.

I recently placed an order for the items listed below and have yet to receive them. Despite updating my address, the items were still sent to my old address. Instead of a refund, I kindly ask that you please send the items to my new address at 33 Idolstone Road, Levittown, PA [redacted], and refrain from sending them to the old address at [redacted] Red Lion Road, Philadelphia, PA [redacted]. Ensuring successful delivery is essential, as I have had issues with undelivered orders before. I would greatly appreciate if all items could arrive on the same day. If this issue persists, I may have to discontinue shopping with your company. Your attention to this matter is highly valued to maintain customer satisfaction. Thank you for your assistance. - M. B.

I am still awaiting a response to my question. I have not purchased any socks as I am unsure of the correct size to order. I was advised to check my Order History, but since I haven't made a purchase yet, the information isn't available there. My query pertains to the sock size for a child wearing shoe size 10. Which number size should I select: 1, 2, 3, 4, etc.? I am seeking a straightforward answer to this and would appreciate your assistance. Thank you.

I ordered four purses, but only received three. They issued credit for the missing purse on July 18. I returned two purses via USPS, and tracking confirms they received them on July 25 at 9:35 am. I am requesting credit for $46.80. I cannot access my order to click on the item because it's closed after receiving credit for the missing purse. I have shared images of the purses, packaging, order number, and tracking number multiple times. This has been a frustrating experience. Can someone assist me, please?

I have been mistakenly charged for items I did not order, causing an overdraft on my checking account. This issue must be resolved urgently to prevent additional fees. Please reach out to me promptly at [redacted]. Thank you, Tammy Barrera-Gatl.

My name is Alyce Love, and my cell phone number is [redacted]. I have been trying to reach your customer service team for about three weeks. I have texted you multiple times, and even though you responded saying you would get back to me in 2 to 3 business days, it has been almost three weeks now without any follow-up. Today, I encountered another problem when I received a shirt I ordered that was supposed to be a size 2XL, but it does not have a tag inside to confirm the size. Unfortunately, the shirt looks more like a medium size. I am incredibly unhappy with this experience. I have spent a significant amount of money on orders that take two to three months to arrive, and I am still waiting for items I purchased two months ago. I am very disappointed and may not use your services in the future or recommend you to anyone. I hope to receive the rest of my orders soon and would appreciate a courtesy call to address my concerns. Sincerely, one unhappy customer. Have a great day.

Hello, I placed an order for the items listed below, but haven't received them yet. Despite updating my address, the items are still being sent to my old address. I would prefer to receive the items instead of a refund. Please ensure they are sent to my new address at 33 Idolstone Road, Levittown, PA [redacted] and not the old address at [redacted] Red Lion Road, Philadelphia, [redacted]. I have faced issues with undelivered orders in the past and appreciate a reliable delivery process. I hope to receive all the items together and promptly. My satisfaction as a customer is essential for me to continue shopping with your company and leave positive reviews. I look forward to a successful delivery this time. Thank you for your attention to this matter. Maxine B.

I am having trouble completing a purchase on the Wish app using my card due to a billing address error, even though I have updated my address. My billing and shipping addresses are the same. I need immediate assistance to resolve this issue as I've never encountered problems with the app before and find this situation frustrating. I have tried deactivating my account three times to rule out issues with my phone. I prefer using my credit card directly on the app instead of using PayPal. Kindly fix this problem promptly so I can make purchases hassle-free on Wish again. Thank you.

I received my bank statement and noticed unauthorized purchases on wish.com resulting in multiple $25 overdraft charges. This has incurred significant fees, affecting my fixed income, which is already tight with children to support. I urgently require resolution on this matter and request a personal phone call for assistance. Your prompt attention is appreciated.

I had to close out my Wish app because I was unable to receive my products or refunds. Unfortunately, in the last few days, two unauthorized withdrawals have been made from my bank account. I have not placed any orders or authorized any payments since I faced issues with previous orders that were never delivered. These withdrawals are currently pending. I have lost over $[redacted] in products and money. I explicitly stated to never charge anything to my bank account. This situation is unacceptable. Please stop these transactions immediately. Cindy Lou Wilson 8-9-18.